Home Choice Plans

Home Warranty Plan Details and Reviews for Home Choice Plans

Home Choice Plans

Overall Rating: Not Available Why?
Total Reviews: 71
Total Quotes : 4
Premium $399.99
Deductible $65
Effective Immediately*
Years In Business 2016
BBB Rating
Complaint Resolution
Offers Online Claims
Coverage Area Nationwide (USA)
Canada - Alberta, Manitoba, New Brunswick, Nova Scotia, Ontario, Prince Edward Island



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 (888) 826-8212

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Warning: This company has gone out of business

*Coverage is effective immediately, however, the company does not covers pre-exciting conditions. In the first 30 days coverage is up 2 $200 dollars, and after the first 30 days it goes up to $5000 max on all claims.

Note: The company also operates under the business name Prime Home Plans.

Coverage is also available in Puerto Rico.

Reviews & Ratings

Star Prairie - WI 10-20-2012
Deanna Ahl,Star Prairie WI
Posted On 10/20/12
Review No. 41335
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I purchased this in good faith last fall. When I neeeded help, it was nearly impossible to get anyone. Phine was shut off and no forwarding address. Rep had no forwarding number. I contacted what I believed was parent company but there was no answer to the phone when I did get a repairman out to authorize work (after several weeks). So I couldn't get any freon added to my ac. They said it was too old. The policy sttes that the companies liability on units over 15 years is $1,500. They still were required to fix it. (We purchased the home a year ago). I contacted the email they gave me but to no avail. I want a refund of my fees of $549 since the company obviously is fraudulant and I too think suit should be brought against them. Obviously there are plenty of people who have been "taken". Where can we turn? view less
I purchased this in good faith last fall. When I neeeded help, it was nearly impossible to get anyone. Phine was shut off and no forwarding address. Rep had no forwarding number. I contacted what I believed was parent company but there was no answer to the phone when I did get a repairman out to authorize work (after several weeks). So I couldn't get any freon added to my ac. They said it was
... view more
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# 41335
Phoenix - AZ 08-31-2012
Mel,Phoenix AZ
Posted On 08/31/12
Review No. 40072
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This company is a complete and total scam! I am so sorry I wasted my money giving them a try. Since I signed up in December of 2011, I have read so many horrible things about this company and it seems like no one can get a repair done. I have been in need of repairs twice and I can not EVER get anyone on the phone to take my report! No one ever calls me back and, big surprise, since I requested a cancellation on my contract, no response there either!! DO NOT WASTE YOUR MONEY!!!! I wish something could be done to prosecute this company for scamming people. view less
This company is a complete and total scam! I am so sorry I wasted my money giving them a try. Since I signed up in December of 2011, I have read so many horrible things about this company and it seems like no one can get a repair done. I have been in need of repairs twice and I can not EVER get anyone on the phone to take my report! No one ever calls me back and, big surprise, since I
... view more
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# 40072
arlington - TX 07-03-2012
Yuliya,arlington TX
Posted On 07/03/12
Review No. 35870
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
STAY AWAY FROM!!! THEY ARE SCAM WILL TAKE YOUR MONEY AND WILL NOT REPAIR ANYTHING!!!!!THEY NEED TO BE REPORTED! MY AC BROKE DOWN AND THEY HAVE ASKED ME FOR PREVIOUS HISTORY OF THE AC, WELL I AM SORRY I BOUGHT THIS HOUSE 5 MONTH AGO WHERE THE FUCK I AM GOING TO GET IT FROM? SO THEY HAVE DECLAINED MY CLAIM! DO NOT GET THIS COMPANY. TOO BAD FOR ME I DID NOT READ ALL THIS REVIEWS BEFORE I GOT IT.
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# 35870
Broomfield - CO 06-15-2012
Leslie Russum,Broomfield CO
Posted On 06/15/12
Review No. 32964
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Does not stand by their warranty and questions the repairman trying to find every possible way to renege on the contract. The repairman also stated they are the worst and always try to get out of paying for work. I had a control line to the A/C that needed diagnosing and they wouldn't authorize, claiming it was part of the homes electrical system (it's a low voltage control line, NOT part of the home electrical!) view less
Does not stand by their warranty and questions the repairman trying to find every possible way to renege on the contract. The repairman also stated they are the worst and always try to get out of paying for work. I had a control line to the A/C that needed diagnosing and they wouldn't authorize, claiming it was part of the homes electrical system (it's a low voltage control line, NOT part of
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# 32964
Palm Desert - CA 05-14-2012
Robert Rifkin,Palm Desert CA
Posted On 05/14/12
Review No. 30933
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I would not touch this company with a ten foot pole. We have been with this company for 1 year. WE submitted our first claim and got an ok from them to reimburse us for the claim. It is now 3 months later with no payment!!! They now do not even answer their phone DO NOT USE THIS COMPANY NO MATTER WHAT!!!!!!!!!!! Bob Rifkin Palm Desert Ca.
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# 30933
Scottsdale - AZ 04-19-2012
Hedy Grimaldi,Scottsdale AZ
Posted On 04/19/12
Review No. 28682
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Please do not waste your money. I am contacting the FTC since I purchased this on the internet. For others interested in a class action suit we need to get together. This company should not be allowed to continue to scam the public.
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# 28682
Atlanta - GA 04-18-2012
Wesley J,Atlanta GA
Posted On 04/18/12
Review No. 28558
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This company is not worth the trouble. I have called in for a repair on a water line and was told by Home Choice to contact a company myself and Home Choice will get the diagnostic to validate coverage and then reimburse as they had no company of their own for the repair in my area. They received said diagnostic over the phone (to a representative) and via email several times each. No contact has been made with me and I have routinely called to speak with customer service. The last conversation with a representative was to tell me they never received the diagnostic and I should contact that reps supervisor with the contact info. of the repair company. With this done, I still have not been contacted. We are now over two months with the run around. For the past few days, every time I call the call is dropped immediately and I have tried several phones. I hope this is not a company going under.

W.J view less
This company is not worth the trouble. I have called in for a repair on a water line and was told by Home Choice to contact a company myself and Home Choice will get the diagnostic to validate coverage and then reimburse as they had no company of their own for the repair in my area. They received said diagnostic over the phone (to a representative) and via email several times each. No contact
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# 28558
Irving - TX 04-11-2012
Sam,Irving TX
Posted On 04/11/12
Review No. 27919
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I took up a plan with this company last year - on 07/25 for my home in Texas. Below is the info for the sales guy
Kevin Schmitt
[email protected]
305-359-5014

After couple of months due to extreme heat my AC unit for my second floor broke and I contacted HomeChoice. They directed me to a local company which came and verified that the unit has to replaced. The local company got a confirmation from HomeChoice that they would pay - this was in last year of Sep (2011). After the local company fixed my AC unit, HomeChoice declined to pay the amount and I followed up with the company on this over a month. At that point I thought that this was resolved as I did not hear back from the local company nor HomeChoice. Couple of weeks back I got a lawyer's notice saying that I am supposed to pay the local company the dues - more than $1500 and this got me irritated. Already out of job I wanted to get back with HomeChoice - I called them daily from March 26th (that is when I got the lawyer's notice) and every day the customer rep says that either their systems are broke or the manager (Paul Harris) will call me back. I did not get any call and for the past two days - their numbers 1 800 391 5664 and 1 888 747 2334 do not work.

This company seems to be a spam. What should I do now? I cannot afford to pay the big bill that has come my way. Is there a way I can get to these guys? How come these people are still out there - why cant one put them in jail.
Sam view less
I took up a plan with this company last year - on 07/25 for my home in Texas. Below is the info for the sales guy
Kevin Schmitt
[email protected]
305-359-5014

After couple of months due to extreme heat my AC unit for my second floor broke and I contacted HomeChoice. They directed me to a local company which came and verified that the unit has to
... view more
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# 27919
Newport News - VA 03-22-2012
M Morse,Newport News VA
Posted On 03/22/12
Review No. 27016
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Annual fee was paid, and I'm still under the annual coverage period (May 2011-May 2012). We ended up submitting two claims late last year. I followed Home Choice Plan's rules and the contractor got pre-approved to make the repairs in my home. No reimbursement by Home Choice Plans to the contractor or to my other pre-approved claim that I paid out of my pocket. I feel that I have been outright scammed by Home Choice Plans, or whatever entity of theirs they now go by (Household Plans, IWASI, Choice Plans, Auto Coverage Plans, Mercury Insurance Group, Auto Warranty Group, Central Mass Home Warranty, Metropolitan Benefit Group, National Service Net, etc.) I filed the BBB complaint and got no where, but per the Miami-Dade Police Department, I was told I can also report my complaint to the Federal Government:

"...you may report this incident to the National White Collar Crime Center at www.nw3c.org. Click on 'Overview' on the left hand side, then 'Contact Us'. A link will be available to report this incident. The center links complaints from multiple venues, and may have additional reports on this company. If enough complaints are received about Home Choice Plans, the center will forward the information for all of the cases to the appropriate law enforcement entity." view less
Annual fee was paid, and I'm still under the annual coverage period (May 2011-May 2012). We ended up submitting two claims late last year. I followed Home Choice Plan's rules and the contractor got pre-approved to make the repairs in my home. No reimbursement by Home Choice Plans to the contractor or to my other pre-approved claim that I paid out of my pocket. I feel that I have been
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# 27016
Houston - TX 03-16-2012
Kaye Parker,Houston TX
Posted On 03/16/12
Review No. 26776
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I was looking for a Home Warranty and after I THOUGHT I did my due diligence with researching companies I ended up with Home Choice Plans. I signed up in April 2011 and never needed them until about a week ago only to find out that they do not answer the phone or emails. I, like one of the other customers want my money back. They were still drafting my account but are obviously out of business. Extremely frustrating. I'm jsut glad I found out now instead of later down the road with a major repair. THEY ARE FRAUD so do NOT use them!! view less
I was looking for a Home Warranty and after I THOUGHT I did my due diligence with researching companies I ended up with Home Choice Plans. I signed up in April 2011 and never needed them until about a week ago only to find out that they do not answer the phone or emails. I, like one of the other customers want my money back. They were still drafting my account but are obviously out of
... view more
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# 26776
Newport - RI 03-15-2012
L. Brew,Newport RI
Posted On 03/15/12
Review No. 26740
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
My washing machine agitator broke three weeks ago. A plumber was sent to the house one week after report of request for service. Technician said major part required for repair and would need to put in request to warranty company, that was 2 plus weeks ago. Now service number does not pick up line at all. Seems company is no longer in business or avoiding contact with policy holders.
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# 26740
stockton - CA 03-10-2012
Tanisha JOHnson,stockton CA
Posted On 03/10/12
Review No. 26546
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I purchased the plan on a month by month basis. I talked with someone approximately 6 mos ago regarding my air conditioner. It took a week for a response thank goodness I didnt need them. I called again in the month of February to find that all numbers are dead calls. I want my money back I dont know how to get it. They have a bank account drafting my money every month I want someone to find this company so they can be sued for the reckless behavior. view less
I purchased the plan on a month by month basis. I talked with someone approximately 6 mos ago regarding my air conditioner. It took a week for a response thank goodness I didnt need them. I called again in the month of February to find that all numbers are dead calls. I want my money back I dont know how to get it. They have a bank account drafting my money every month I want someone to
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# 26546
Peotone - IL 03-08-2012
Richard Novakovich,Peotone IL
Posted On 03/08/12
Review No. 26488
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I spoke to a florida attorney that as of Nov 20, 2011 this company is dissolved and not in business. They are still answering the phone and still wanting to quote you which is illegal. Do not give this company any money or you will be out of luck.
Thank you.
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# 26488
Oil City - PA 02-28-2012
Jack J,Oil City PA
Posted On 02/28/12
Review No. 25767
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Why is this company still in business? We have a broken water heater. We called Home Choice. After several calls over several days, they finally answered, processed our claim and directed a plumber to come to our house. That turned out to be only a 'verification' visit. We paid $65 to have a plumber confirm the heater was legitimately broken, which is what the plumber unequivocably told Home Choice. Since then, 1 week later, we have had no calls returned to get the water heater actually repaired. Now when we call the claims line, it appears disconnected. Avoid Home Choice like the plague! view less
Why is this company still in business? We have a broken water heater. We called Home Choice. After several calls over several days, they finally answered, processed our claim and directed a plumber to come to our house. That turned out to be only a 'verification' visit. We paid $65 to have a plumber confirm the heater was legitimately broken, which is what the plumber unequivocably told
... view more
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# 25767
Peotone - IL 02-24-2012
Richard Novakovich,Peotone IL
Posted On 02/24/12
Review No. 25434
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
DO NOT WASTE YOUR MONEY!!!!
If anyone is interested in doing a Federal Call action lawsuit send me an email.
[email protected]

This company needs to be put out of business. I have a judgement against this company and can't get this money either. BBB and Illinois States attorney has been contacted but can't seem to help in this matter.

We need to stop these types of companies from taking money and not following what they sell. view less
DO NOT WASTE YOUR MONEY!!!!
If anyone is interested in doing a Federal Call action lawsuit send me an email.
[email protected]

This company needs to be put out of business. I have a judgement against this company and can't get this money either. BBB and Illinois States attorney has been contacted but can't seem to help in this matter.

We need to
... view more
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# 25434
Peotone - IL 02-22-2012
Richard Novakovich,Peotone IL
Posted On 02/22/12
Review No. 25249
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
DO NOT PURCHASE FROM THIS COMPANY. They are a scam operation. They do not return calls or take care of issues. We paid a year up front and we had a washer go out. When the company was called they set up the service agent ok and we paid the 65.00 when service came. Service called the company and stated the washer needed to be overhauled at a cost of $950.00. We did not get a call back for 2 days and Home Choice offered us $150.00. Per our paperwork the washer should have been fixed or replaced. Not per Home Choice. We did go to court and was awarded a judgement but the company just does not reply to our request to be paid back.
This company has a Better Business rating of "F" in Illinois. Check before purchasing with this company.
Richard Novakovich view less
DO NOT PURCHASE FROM THIS COMPANY. They are a scam operation. They do not return calls or take care of issues. We paid a year up front and we had a washer go out. When the company was called they set up the service agent ok and we paid the 65.00 when service came. Service called the company and stated the washer needed to be overhauled at a cost of $950.00. We did not get a call back for 2
... view more
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# 25249
Newport News - VA 02-21-2012
Mrs. Lloyd-Perry,Newport News VA
Posted On 02/21/12
Review No. 25115
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This company is a SCAM... I had paid for a year worth of service and EVERY time i tried to get in touch with them i never got a response for my tenants. I would call mutliple times a day. I had to eventually pay out of pocket for all repairs and maintenance done on the property. The warranty scamming personnel then began to automatically charge my account and so i got my card cut off. While in the process my bank turned the company into the fruad department and they told me that it was not an offical business and they did not exist (I dont know how they confirmed that information but they pulled their address). I then was sent to the fraud department where they refunded me for all my money lost to this company. GOOOOO USAA...BOOOOOO HOME CHOICE PLANS!!!! I will be sending the company to JAG to have them black listed from any other military personnel becoming scammed!!! view less
This company is a SCAM... I had paid for a year worth of service and EVERY time i tried to get in touch with them i never got a response for my tenants. I would call mutliple times a day. I had to eventually pay out of pocket for all repairs and maintenance done on the property. The warranty scamming personnel then began to automatically charge my account and so i got my card cut off. While in
... view more
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# 25115
- 02-03-2012
David Leach, Richardson, TX
Posted On 02/03/12
Review No. 23097
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
These guys are scam artists of the highest order. They called out of the blue looking for a swimming pool contractor and we agreed to do the work. We were promised a credit card number shortly to pay for our work, but never got anything. The work was done 9/2/2011 and it's now 2/3/2012 and it's impossible to get a response from them. They owe us $434.03 and I've personally made probably 10 calls to them. They actually had the gall to come to us 5 weeks later looking for more work to be done and I told them I'd be happy to as soon as they paid the money owed and it went silent again.

In talking to the homeowner she let us know we are not the only ones in this situation and her electrician had never been paid either. We're looking into what our legal recourse can be. Searching for that actually drove me to this site. view less
These guys are scam artists of the highest order. They called out of the blue looking for a swimming pool contractor and we agreed to do the work. We were promised a credit card number shortly to pay for our work, but never got anything. The work was done 9/2/2011 and it's now 2/3/2012 and it's impossible to get a response from them. They owe us $434.03 and I've personally made probably 10
... view more
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# 23097
- 02-03-2012
Darlene, Ellicott City, MD
Posted On 02/03/12
Review No. 23056
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Just so every one is aware this company also operates as Prime Home Plans or Home Prime Plans. I too like everyone here has been given the run around. My calls are not answered, the customer service state that it is not their end but instead the AC Company that won't take their money. When I called the AC Company to ask why they are having a problem with the hame warranty they stated they had never dealt with the company but that a payment can be made over the phone with no question. It is currently in the 30's and our house is freezing. We are trying to cancel but the site is now lost, the customer line will not answer and the verbage of "If you aren't satisfied with our product or our company within the next 30 days, simply just give us a call at 800-481-1834 or email us at [email protected] and we will happily issue a full refund! No hassles, no hard feelings and no questions asked." IS NOT TRUE. Do not deal with this company nor any other company that goes by Prime Home Plans, Home Prime Plans (they are all the same company!). view less
Just so every one is aware this company also operates as Prime Home Plans or Home Prime Plans. I too like everyone here has been given the run around. My calls are not answered, the customer service state that it is not their end but instead the AC Company that won't take their money. When I called the AC Company to ask why they are having a problem with the hame warranty they stated they
... view more
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# 23056
- 01-18-2012
Elliott, Woodbridge, VA
Posted On 01/18/12
Review No. 22252
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Not recommended! This company probably has the worst customer service I have ever experience. They rarely answer the phone and never return calls. I was in the call queue for an hour waiting for someone to pick up the call; however no one answered. I filed a claim concerning my heat pump on 12DEC. I explained that I had no heat and would appreciate prompt service. I had to call the company several times just to get the claim assigned and have a tech to come out to check the unit. On 23DEC, the service tech diagnosed the problem and recommended replacement of unit. He called the company 3 times; however couldn’t get anyone to answer so he left. The next week, I was able to reach the company and faxed the invoice to the claims manager as requested. Days later after my fax, there were no response. I contacted the company and was told to submit a different invoice for repairs; because they would not replace the unit. On 4 JAN, I called the company and was told that they now need maintenance records even though I recently bought the house. I was given the claims manager’s number which I left him a message requesting a return call; however he did not return my call. Contacted the company again and the claims rep stated that the claim would be denied due to no maintenance records. She informed that I need to speak with the claims manager for details. DO NOT DO BUISNESS WITH THIS COMPANY! view less
Not recommended! This company probably has the worst customer service I have ever experience. They rarely answer the phone and never return calls. I was in the call queue for an hour waiting for someone to pick up the call; however no one answered. I filed a claim concerning my heat pump on 12DEC. I explained that I had no heat and would appreciate prompt service. I had to call the
... view more
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# 22252
- 12-23-2011
Victor, Dale City VA
Posted On 12/23/11
Review No. 20430
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I too seems to have been had for $500.00 of hard work plus their customer is pissed.
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# 20430
- 12-21-2011
Heaven Hagos
Posted On 12/21/11
Review No. 20255
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
They have the worst costumer service.They don't answer their calls only when they are selling you something.when we finally had them to come or get one of their technician, he ask as to pay $1,700.00 in order to fix the heater because the insurance won't pay for it. Try to call the warranty company again they won't answer me.please stay away form this company. They will take your money but they won't fix your problem. view less
They have the worst costumer service.They don't answer their calls only when they are selling you something.when we finally had them to come or get one of their technician, he ask as to pay $1,700.00 in order to fix the heater because the insurance won't pay for it. Try to call the warranty company again they won't answer me.please stay away form this company. They will take your money but
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# 20255
- 12-17-2011
Tom, Little Rock, AR
Posted On 12/17/11
Review No. 19855
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Unfortunately recommended this to a family member and when she needed them, they avoided, made a promise to pay if she initiated servcie, then did not even pay the $250 they promised. She cancelled and they still have not sent the promised refund. Now, we too have an issue, cummalative hold time to reach someone has been over two hours of holding, said they would call us back today with a service time--no phone call. Hours have passed and no amount of holding gets an answer, the lies and avoidance have apparently started. We have called a service guy ourselves and will be paying out of pocket because it's too cold to go without heat. Pay for a hotel and wait on "maybe" service from these people? No, cheaper to call the service guy ourselves. Esp since seeing all this awful feedback here, we feel pretty sure we've been hoodwinked like everyone else. If they would just tell us SOMETHING, even "no," that would be better. Very sorry we trusted them and wasted our money away to buy their product. Will not repeat. view less
Unfortunately recommended this to a family member and when she needed them, they avoided, made a promise to pay if she initiated servcie, then did not even pay the $250 they promised. She cancelled and they still have not sent the promised refund. Now, we too have an issue, cummalative hold time to reach someone has been over two hours of holding, said they would call us back today with a
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# 19855
- 12-08-2011
bb, baltimore, md
Posted On 12/08/11
Review No. 19295
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
waited too long for a service contractor to come to the to the house. they did not honor the contract and had to purchase a new appliance..the company would hang up on me when I make the service call..
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# 19295
- 11-28-2011
Femila, Arlington, TX
Posted On 11/28/11
Review No. 18705
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have to say that my experience with this company has been poor. I called one day to customer service, but to my surprise, company was bought out by another company but kept the same name. I wanted to cancel my policy. They try to sell their policy to you, but honestly, they are like car salesmen. If the first person can't sell the policy to you, they keep going up the ladder until you are so frustrated. They finally cancelled my policy, and said they would send me a refund in the mail. I asked them to send me confirmation via email. Three months later...I'm still waiting for both. Now I get to play this game all over again! DO NOT USE THIS COMPANY UNLESS YOU HAVE MONEY TO BURN! view less
I have to say that my experience with this company has been poor. I called one day to customer service, but to my surprise, company was bought out by another company but kept the same name. I wanted to cancel my policy. They try to sell their policy to you, but honestly, they are like car salesmen. If the first person can't sell the policy to you, they keep going up the ladder until you are
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# 18705
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