Comments on: Home Warranty, Inc

By: Drew, Springfield, IL

Drew, Springfield, IL — Wed, 20 Jul 2011 14:29:09 +0000

Our air conditioner went out and we called Home Warranty. They put us in touch with a great plumbing company (Burgess and Sons, Girard, IL). They were great, but as for Home Warranty, they were horrible. They refused to pay for the broken coil as it was deemed pre-existing. So we had to pay $1,000 out of pocket because Home Warranty wouldn’t pay a dime. Then as they came out to fix the coil they discovered that the compressor had locked up. We called Home Warranty to let them know. We were quoted at $1,800 for the fix, which Home Warranty said they have a cap of $825. When my wife called back to discuss this, our rep Doug at Home Warranty was rude and treated her horribly. We are now closing our account and will be using another company. I would not recommend this company to anyone.

By: Josh, Jefferson City, MO

Josh, Jefferson City, MO — Tue, 09 Feb 2010 17:19:08 +0000

heater went out…they sent company to fix it, company got 30 yards from my house and said the roads were to bad due to weather, called Home Warranty Inc back and they said no one else was close enough to have them come look at it, had to go with no heat when it was 10 degrees outside.

By: Dee, Fort Worth, Texas

Dee, Fort Worth, Texas — Fri, 05 Jun 2009 00:12:12 +0000

No follow up! Poor contract service people who do not ever contact you about the repair!

By: Denise Cox, Eastpointe, MI

Denise Cox, Eastpointe, MI — Sun, 26 Apr 2009 18:46:07 +0000

I have a plumbing leak under my kitchen sink which was caused by the pipe rusting out. The claims rep at Home Warranty, Inc told me that rusty pipes is not a covered repair and told me to read the terms of the policy. However, I have read the terms and conditions several times before and after the leak which I still can’t find that part.

By: Roger Fiero

Roger Fiero — Fri, 23 May 2008 19:04:15 +0000

Almost impossible to get to talk with someone other than the one who takes the oringinal call. Took five days to get a serviceman to show up. Part was supposed to be ready in five days, still no response. Left messages with “supervisor” 3 times, no response. Called for service for different problem, told 5 days for service now it is going on seven days. Very, very dissapointed.

By: Pappu Kangi

Pappu Kangi — Thu, 20 Mar 2008 22:40:33 +0000

The contractors for Home Warranty are not upto the mark. The contractor assigned for my work order did not show up for the work on scheduled day (scheduled 3 days after the work order was placed). In discussing timing issue with customer service, I got rude response effectively saying you are stuck.

Fidelity Home Warranty company will not believe the customers. They believed the contractor who managed to convince that water leak in basement is not covered under warranty, even though contract specifically mentions that any leak in the water main is completely covered.

With about 4 hours of arguings and rude discussions, I ended up paying $50 for absolutely no work.

I would stay away from this company if possible. It is not a total fraud, but pretty close to one.