HomeServe USA

Home Warranty Plan Details and Reviews for HomeServe USA

HomeServe USA
Customer Service 1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating
Service Timeliness 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service 1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating
Overall Rating1.6 1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating
Total Reviews: 2
Total Quotes : 266
Premium $239 - 379
Deductible $0
Effective After 30 days
Years In Business 2016
BBB Rating
Complaint Resolution
Offers Online Claims
Coverage Area Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Idaho, Kansas, Kentucky, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, Mississippi, North Carolina, New Hampshire, New Jersey, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Washington



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HomeServe USA consider themselves as independent providers of emergency repair solutions. Though the company was originally founded in 1993 as HomeServe in the United Kingdom, it began expanding and subsequently opened branches in France, Spain and North America.

For over 10 years, HomeServe USA has been providing home warranties to over 1.5 million homeowners in the USA and Canada. The company claims that they are dedicated to being a customer-focused company that operates with the best possible service in the industry. The company is headquartered in Norwalk, Connecticut

Apart from the numerous repair service plans offered by the company, HomeServe USA also has a 24/7 customer hotline which will cater to customer requests in a timely and friendly manner. The company maintains a network of service technicians who will be dispatched to customer’s home as soon as a complaint is processed. The company also provides a one-year guarantee on all repairs they perform.

HomeServe USA hosts a well maintained website that provides every online service required by their customers. Visitors can gather information about the company’s history, their repair plans, purchase and renew plans and even place service requests online.

Repair plans are the primary products that HomeServe USA offers to their customers. They have around 9 plans under 3 different categories which are plumbing, electrical and heating & cooling.

Under plumbing repairs, the plans are Exterior Water Supply Line, Exterior Sewage/ Septic Line and Interior Plumbing and Drainage. In this category, monthly prices  start from as low as $10.

Under electrical repairs, HomeServe offers Interior Electrical wiring and Exterior Electrical wiring plans. Both plans start at prices as low as $6 per month.

In the heating and cooling category, plans offered are Water Heater, Cooling System, Heating System and Interior Gas lines. Prices of these plans start from $ 11 per mont

Reviews & Ratings

Cleveland - OH 10-07-2016
Michelle Fox,Cleveland OH
Posted On 10/07/16
Review No. 106350
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Worst customer service that I have ever experienced. First if you try to call you are on hold over 45 min to an hour. The contractors they use are the worst ones out in the field. This is why they agree to sign up with homeserve because their business is so bad. They will find every possible reason not to cover the repair. BEWARE THIS IS A RIPOFF !!!!
# 106350
Palm Springs - CA 05-07-2015
Peter McGugan,Palm Springs CA
Posted On 05/07/15
Review No. 87060
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Poor customer services at every level.

Tricky and volatile technician sent out to repair fridge. Put their HUGE service sticker on my fridge door and then didn't repair the problem saying it didn't need repairing.

Really bad experience
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# 87060
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