HSA Home Warranty

Home Warranty Plan Details and Reviews for HSA Home Warranty

HSA Home Warranty
Customer Service 4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating
Service Timeliness 4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating
Repair Service 4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating4.5 Star Rating
Overall Rating4.5 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Total Reviews: 1609
Total Quotes : 386
Premium $589-619
Deductible $75-100
Effective At closing or 30 days...
Years In Business 33
BBB Rating A+
Complaint Resolution N
Offers Online Claims Y
Coverage Area Nationwide (USA)



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 (888) 826-8212

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President and CEO of HSA Home Warranty has responded to the criticism aired by some of their customers. Please read HSA Home Warranty Response

HSA Home Warranty has been providing first class service along with warranty products for the past 30 years. Founder and CEO, Robert Lehmann says that their primary goal was to provide best possible service and not just come across as a low priced leader. The company is headquartered in Cross Plains, Wisconsin. HSA Home Warranty takes pride in their executives and their commitment to the industry, problem-solving abilities and their good sense of business.

HSA has a wide range of services for homeowners and real estate professionals. For real estate agents, the company has an HSA Master Agent Program, E&O Insurance and a host of other marketing tools which include live seminars and an online Warranty Network System.

For existing warranty customers, the company has a 24 x 7 customer service facility that you can contact at any time.

The company’s official website hosts all the relevant information and facilities that potential users may need. For real estate agents, webinars, free live seminars, and a newsletter filled with new marketing strategies are all up for grabs on the company’s website. For homeowners, service requests can be placed through the website, you can also subscribe for the newsletter and access an FAQ section, to clarify common doubts. All important contact information and addresses are also available onsite.

The company’s main product is a home service contract which comes in two variants - The basic plan and a 7 star upgrade plan. While the former does cover all the major systems and appliances, the coverage is not as extensive as in the 7 star upgrade plan.

The pricing is as per the deductible you choose. If you pick a $50 deductible option, you will be paying $699 per year for the basic plan, whereas if you choose a $100 deductible option, you will pay $679 per year for the basic plan.

For the 7 star upgrade plan, annual premium for $50 deductible option is $848 and $100 deductible plan charges $828 per year. The coverage of both basic and 7 star upgrade plan can be extended by selecting additional devices from a preset list.

Reviews & Ratings

Durham - NC 01-12-2017
Joel,Durham NC
Posted On 01/12/17
Review No. 108060
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
COMPLETE SCAM
HSA Home Warranty recommended by our realtor. - water heater rusted out and fell apart. HSA and their "approved plumbers" expected my family to wait 7 - yes SEVEN days before a plumber could come out and diagnose the problem. Not fix it but diagnose it. Let me know how your wife and 3 kids respond to 7+ days without any hot water in the house. But HSA would allow us to find our own licensed plumber provided our plumber call to get authorization prior to repairing / replacing our hot water heater. With the plumber standing next to me I called to get authorization. They REFUSED to even speak to the plumber. Called me a liar and refused to allow me to speak with a manger. THEN in their written letter to me they denied my claim because I failed to "notify them prior to repair or replacement." HSA is a waste of money. Put the money you would have spent into a bank account so you can pay for your own repairs. If your realtor suggests them - - - find a new realtor!!! view less
COMPLETE SCAM
HSA Home Warranty recommended by our realtor. - water heater rusted out and fell apart. HSA and their "approved plumbers" expected my family to wait 7 - yes SEVEN days before a plumber could come out and diagnose the problem. Not fix it but diagnose it. Let me know how your wife and 3 kids respond to 7+ days without any hot water in the house. But HSA would allow us to
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# 108060
Sewickley - PA 12-29-2016
Francisco Chacin,Sewickley PA
Posted On 12/29/16
Review No. 107880
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
A year after the initial installation my AC failed. The evaporator coiled leaked and had to be replaced. After calling HSA, a reputable company was sent to my home to look into it within 24 hrs of my call. 2 days later I had a new coil installed. Great service!
# 107880
Conyers - GA 12-29-2016
Marina Malan,Conyers GA
Posted On 12/29/16
Review No. 107876
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This company is using an irreputable and totally untrustworthy contractor, namely Oxford Heating and Air. They installed a new unit, however, they CUT the wires on the new unit, connected it incorrectly, caused the heat and air to run at the same time, resulting in an exorbitant and massive electricity bill, then it came to pass that no proper heating unit was installed, and also heating elements that were WAYYYY under capacity for the unit. (This is NOT a big house. Around 1600 sq.ft.) To date I have incurred an additional $1200 in additional costs (which is much less that their OWN contractor would have charged me.) HSA has NO way to contact via e-mail and does not return calls. They believe their contractor (Oxford) who is lying and stating a "rodent" ate the wiring......My new contractor will be setting everything out in writing. This issue will be pursued by me, and the new homeowner. view less
This company is using an irreputable and totally untrustworthy contractor, namely Oxford Heating and Air. They installed a new unit, however, they CUT the wires on the new unit, connected it incorrectly, caused the heat and air to run at the same time, resulting in an exorbitant and massive electricity bill, then it came to pass that no proper heating unit was installed, and also heating
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# 107876
Murrysville - PA 12-20-2016
Peter Dochinez,Murrysville PA
Posted On 12/20/16
Review No. 107730
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Bought for 4 years, Any repair issue was a fight. Not worth the aggravation !
There do not have to replace with similar product. So if you have a sub-Zero fridge with glass shelves, they can replace with plastic shelves! What Horseshit !
# 107730
Hartland - WI 12-15-2016
Jaime ,Hartland WI
Posted On 12/15/16
Review No. 107586
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
HSA is horrible!! I got a one year warranty with a home I purchased and they are terrible! I would never actually pay for service with this company. It took 3 different repair service companies over a period of 8 months to get my stove fixed. Countless phone calls and hours on hold. The last repair service that came to my house actually told me they hate working with HSA but felt bad for me so they agreed to do the job. What a joke. I can't believe they stay in business. Stay away from these people!!! view less
HSA is horrible!! I got a one year warranty with a home I purchased and they are terrible! I would never actually pay for service with this company. It took 3 different repair service companies over a period of 8 months to get my stove fixed. Countless phone calls and hours on hold. The last repair service that came to my house actually told me they hate working with HSA but felt bad for
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# 107586
San Antonio - TX 12-12-2016
Jeffrey Curant,San Antonio TX
Posted On 12/12/16
Review No. 107558
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We were pleasantly surprised (as was our repairman) that a repair that isn't usually covered by most home warranty companies was covered by HSA. We've been very happy with service so far.
# 107558
Encino - CA 12-12-2016
Sam Hooks,Encino CA
Posted On 12/12/16
Review No. 107556
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Contractor was on time, identified the cause of the problem, fixed quickly, showed me what happened, why, and how to fix on own in the future. Very satisfied.
# 107556
Stroudsburg - PA 12-12-2016
OLGA GAAR,Stroudsburg PA
Posted On 12/12/16
Review No. 107555
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We were very happy with the service we received. The company responded in a timely manner. Made repairs, and todate we have had no problems with our heater or air conditioners.
# 107555
Portland - OR 12-12-2016
Nancy S,Portland OR
Posted On 12/12/16
Review No. 107554
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I received excellent service from the time I called HSA to the time the electrician left. The electrician was very friendly and explained the work that he completed.
# 107554
Raleigh - NC 12-09-2016
CD,Raleigh NC
Posted On 12/09/16
Review No. 107515
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This company is terrible. Had to use them twice and both times the primary contractors never showed. Had to demand emergency situation (no heat in winter and leaking water through ceiling) be deemed 'emergencies' by HSA. They are a scam.
# 107515
Massillon - OH 12-05-2016
Christine Pearl,Massillon OH
Posted On 12/05/16
Review No. 107452
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
BEWARE OF THIS COMPANY!! They have the absolute WORST customer service!! You call them on ANY of their many phone numbers and you are on hold for over 30 minutes -- for me that meant my phone ran out of battery on two different occasions! E-mail is no better; you send an email for assistance and all you receive is a computer-generated response that your message will be responded to in the order of receipt and "do not respond to this message." I am at their mercy and I have the distinct impression they couldn't possibly care any less about me or my problem. THIS SUCKS!!! view less
BEWARE OF THIS COMPANY!! They have the absolute WORST customer service!! You call them on ANY of their many phone numbers and you are on hold for over 30 minutes -- for me that meant my phone ran out of battery on two different occasions! E-mail is no better; you send an email for assistance and all you receive is a computer-generated response that your message will be responded to in the
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# 107452
Durham - NC 12-05-2016
Joel Stoia,Durham NC
Posted On 12/05/16
Review No. 107449
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
We bought a house on short sale so were encouraged by our realtor to get an HSA warranty. We have used them 3 times. The amount of time they expect you to wait is CRIMINAL

Time 1a - hot water heater went out - we waited over 1 week for a service call. NO hot water in our house for that time. They didn't fix the problems

Time 1 B - hot water heater finally started leaking and soaked our floors. Called for appointment told 1 MORE week to wait with NO hot water in the house (wife threatened to move into a hotel for 1 week. Asked if I could call a local plumber to set up an appointment (funny they were able to have a plumber to the house in 12 hours!) Call center at HSA told me yes as long as 1. they were a licensed plumber and 2. the tech called HSA prior to work. 12 hours later when a plumber was in my house the person at the call center REFUSED to speak with the tech. Told me I was lying to her about the information from the previous call giving me permission to hire a plumber on my own as long as they were licensed and called HSA prior to work. She threatened to pull the call recording from the previous day - which I greatly encouraged. When I called back 6 days later and spoke with a person in the "escalation" department I was told I would be called back "before the end of business day" since they had not yet listened to my call. 7 days later I called them again (since they never bothered to return my last call.) Now I am told they don't have any of my information please tell them from the very start and supposedly they would call me back in 24-48 more hours.

Time 2 - the house furnace went out in the dead of winter. Family lived in a house with NO heat for 1 week while the temperature outside was between 0-30 degrees F. We had to purchase 1/2 a dozen space heaters to keep our pipes from freezing and to keep my family from freezing. Several phone calls BEGGING them to get a technician to the house. Wife and 3 children FREEZING in the house.

Time 3 - Our oven's control board burned out. We waited over a week for the part to be sent only to find out that this part was not the problem. They finally sent us a replacement oven that is a total POS. Can take anywhere between 15-20 minutes just to reach the cooking heat!!!

We will NEVER use this company ever again and will encourage our friends and family to NEVER use this company ever. view less
We bought a house on short sale so were encouraged by our realtor to get an HSA warranty. We have used them 3 times. The amount of time they expect you to wait is CRIMINAL

Time 1a - hot water heater went out - we waited over 1 week for a service call. NO hot water in our house for that time. They didn't fix the problems

Time 1 B - hot water heater finally
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# 107449
Chesapeake Beach - MD 12-03-2016
Jessica C,Chesapeake Beach MD
Posted On 12/03/16
Review No. 107416
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I am a new home owner and the previous home owners agreed and purchased a home warranty through HSA. It takes anywhere from 16-20 minutes just to talk to a real person in customer service and then about another day for the actual contractor to contact you. They hire the cheapest contractor they can find in your area to try and resolve your issue. I made it very very very clear that I had a young asthmatic child and no running water in my house. Countless calls to HSA, 2 contractors and 3 days later my basement floor is still covered in raw sewage waste and the problem still has not been resolved. Oh and did I mention that I was told that my call is not a priority call and a contractor has up to 24 business hours to contact me to come out and service my home. These past few days have been a living nightmare that I wouldn't wish on my worst enemy. First thing Monday morning I'm going to get an attorney to review this contract and my circumstances. Bottom line go with another company that actually values their customers and can get the job done. view less
I am a new home owner and the previous home owners agreed and purchased a home warranty through HSA. It takes anywhere from 16-20 minutes just to talk to a real person in customer service and then about another day for the actual contractor to contact you. They hire the cheapest contractor they can find in your area to try and resolve your issue. I made it very very very clear that I had a
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# 107416
Des Moines - IA 12-01-2016
Brad Katzenberger,Des Moines IA
Posted On 12/01/16
Review No. 107399
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Had a smell in bathroom sink. They sent some one out was told plumbed wrong code violations. Was going to be $800 to $1000 dollars to fix. Had someone else look at it was a broken vent pipe in wall. Contracted got his check and never cashed it. So I can't get service at that address again. Nice job they help a lot?
# 107399
Lafayette - CA 12-01-2016
Hannah Gane, Lafayette CA
Posted On 12/01/16
Review No. 107384
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I did everything online. It was nice and simple. The contractor contacted me the next day and we were able to schedule and get everything taken care of.
# 107384
Toronto - ON 12-01-2016
Randy Rudolph,Toronto ON
Posted On 12/01/16
Review No. 107382
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have used your service three times over the last three months and each time has been a positive experience and was handled the right way. I am very pleased that I purchased a home warranty through HSA. My house has had a lot of issues and you have come through for me.
# 107382
Lufkin - TX 12-01-2016
Carrieann Sharp,Lufkin TX
Posted On 12/01/16
Review No. 107381
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The contractor came out to my home fix my water problem was very friendly was very helpful came out and a timely matter even over the weekend
# 107381
Newark - OH 12-01-2016
Jere Walkow,Newark OH
Posted On 12/01/16
Review No. 107380
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Furnace stopped working and it was cold! Scheduled an appt. in two days, and was delighted with the prompt, professional, and informative manner your contractor handled the call. He knew exactly what to look for and explained in detail the entire system. Very Professional
# 107380
Royersford - PA 11-30-2016
Luke,Royersford PA
Posted On 11/30/16
Review No. 107351
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
HSA has to be the worst home warranty company on the market. The customer service reps are as bad, if not worse than the service techs they contract with. They appear to be running a major scam by partnering with shady realtors to sell their policies, and dirty service technicians to do minimal work to diagnose issues then deny claims because its in the best interest of the warranty company. We had to place multiple phone calls and threaten to cancel our contract before getting someone on the phone from the retention department that knew what they were talking about and were able to understand and correctly interpret the contract...eventually we were able to get the denial overturned.

I do not recommend anyone to get an HSA home warranty. Their contracts are worthless; coverage of large ticket items barely covers the cost of the premiums.
MAJOR SCAM!
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HSA has to be the worst home warranty company on the market. The customer service reps are as bad, if not worse than the service techs they contract with. They appear to be running a major scam by partnering with shady realtors to sell their policies, and dirty service technicians to do minimal work to diagnose issues then deny claims because its in the best interest of the warranty company.
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# 107351
Brownsburg - IN 11-28-2016
Don Ceresia,Brownsburg IN
Posted On 11/28/16
Review No. 107301
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
The contractor HSA sent was on time, very polite and professional, fix my plumbing problems, and informed me to let him know if I have any concerns to give him a call anytime.
# 107301
Austin - TX 11-28-2016
William Hassan,Austin TX
Posted On 11/28/16
Review No. 107300
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My central AC fan went about 2 months after moving into my house. I called and requested a service and they came out the following day. The repairman was extremely helpful and gave me a few tips to keep my AC unit running clean and efficient.
# 107300
Ontario - CA 11-28-2016
Linda Anderson,Ontario CA
Posted On 11/28/16
Review No. 107298
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I need a new air conditioning unit. The company recommended by Home Warranty was very good. They went over my two options and what my policy would cover. I chose to a new one installed instead of fixing the short term option. It worked out great. Home Warranty came through for me.
# 107298
Evanston - IL 11-28-2016
Brian Nicholas,Evanston IL
Posted On 11/28/16
Review No. 107297
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I had two separate home warranty issues that HSA provided a quick response. The contractors in both issues were prompt and resolved the issue that same day.
# 107297
Berkeley - CA 11-22-2016
Sally DeLong,Berkeley CA
Posted On 11/22/16
Review No. 107244
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
So happy I bought an HSA warranty. I just moved in and the air conditioner broke down, the bathtub leaked heavily, the sink was dripping like crazy, the ceiling fan was ready to fall down and would only go on grandma speed, so I couldn"t use any of these. HSA promptly sent help for all these issues and I was thankful for how quckly your company and all the contractors took care of all the issues promptly and pleasantly.. I am a widow and couldn't have handled any of this without you. view less
So happy I bought an HSA warranty. I just moved in and the air conditioner broke down, the bathtub leaked heavily, the sink was dripping like crazy, the ceiling fan was ready to fall down and would only go on grandma speed, so I couldn"t use any of these. HSA promptly sent help for all these issues and I was thankful for how quckly your company and all the contractors took care of all the
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# 107244
Glassboro - NJ 11-14-2016
Alexandra massanova ,Glassboro NJ
Posted On 11/14/16
Review No. 107044
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
My husband and I have been loyal to your company, paying month over month fulfilling our part of our commitment. We call you guys and submitted a claim for our dishwasher in September 2016, today is November and we still don't have a fixed dishwasher. The contractor company that you guys sent us, is extremely unprofessional and they don't know what they are doing. They have been trying to fix our dishwasher and they don't know how. Besides the fact that they are very rude on the phone and change their mind about their appointments, when the technician comes in the house, he sits on my kitchen floor and googles how to fix a dishwasher on their smartphone. Today after multiple appointments and multiple parts changed, they still don't know how to fix it. Worst company to make business with, from the receptionist, to the technicians. In one of my appointments the tech showed up in a carpet cleaner van, nothing to do with appliances. I have called your customer service and talked to escalations and they are of no help. I requested to deal with a diferente company, they denied my request, I asked for a refund because I have been paying for three months plus a deductible and yet I still don't have a solution for my dishwasher, and they denied that. I asked to speak to a supervisor, they denied that. This is frustrating, no one seems to care that I don't have a dishwasher or even tried to help us. This company sucks, it has been three months of frustration. How many appointments and parts does it take to fix a dishwasher?? Don't you guys guarantee certified and profesional technicians? This is a horrible experience and I will continue to tell people about it, until I get a working dishwasher. view less
My husband and I have been loyal to your company, paying month over month fulfilling our part of our commitment. We call you guys and submitted a claim for our dishwasher in September 2016, today is November and we still don't have a fixed dishwasher. The contractor company that you guys sent us, is extremely unprofessional and they don't know what they are doing. They have been trying to fix
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# 107044
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