HSA Home Warranty
Home Warranty Plan Details and Reviews for HSA Home Warranty
Premium: $320-430
Deductible: $50-75
Effective: At closing or 30 days...
Web: onlinehsa.com
Deductible: $50-75
Effective: At closing or 30 days...
Web: onlinehsa.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 174 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 174 Rate this Company!
Coverage Area: USA - All States
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Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
President and CEO of HSA Home Warranty has responded to the criticism aired by some of their customers. Please read HSA Home Warranty Response
Reviews
Pages: « 8 7 6 5 4 3 2 [1] Show All
Pages: « 8 7 6 5 4 3 2 [1] Show All
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This is by far the worse company out there! I had to basically demand to speak to the “top” people to get my a/c fixed and after phone call after phone call FINALLY it was replaced and now this year they’ve decided not to allow me to renew my policy! STAY AWAY!!!!! Their contracted a/c and heating people are the worse!!!!
I have had two claim types – furnace and sewer line. Since HSA makes it difficult to get reimbursed for work performed by their customers’ contractors, I decided to use the HSA recommended furnace and plumbing companies. 1. The furnace company they wanted me to use rescheduled 5 times. The HSA preferred furnace vendor never made it to any of the 6 appointments. 2. The basement floor drain backed up 4 times in 1.5 years. The first three times HSA recommended the same company. The plumber supposedly snaked the drain and I was charged the deductible. This week HSA recommended a different plumber. He claimed that there is no way the previous plumber got the snake down the floor drain and that he would need to install a T-line, which was not covered under the plan. I agreed to this expense. This HSA recommended plumber claimed he pulled back tree roots – which he did not – and HSA denied the claim based on this allegation. I disputed their decision, but the HSA supervisor told me there was nothing she could do. I’ve been duped – twice – and I won’t renew again.
HSA is a huge waste of money. Their recommended contractors are unreliable and/or dishonest.
They have denied every claim I have filed with a poor excuse. Be as vague as possible with your claim and appeal the claim when it is denied. READ CONTRACT BEFORE CALLING!
Filed a hot water claim on our recently purchased home and HSA sent someone over 2 days later. What a loser! Most unprofessional repairman I’ve ever met, and basically told HSA that our work on a shower and hot water heater were due to faulty installation (huh?) and therefore not covered. We had to pay him $100 deductible, he charged HSA service labor and diagnostic fees and I’m using my own plumber. Interestingly, two other plumbers I called out (at my expense) agreed the work was fixable and not faulty installation, and so I am now fighting with HSA to get some sort of reimbursement. Disaster…and an expensive one.
Total unwillingness to put forth any effort to assist in service delays on both a service center staff and management level.
The claims representive was so rude to the repairman at our home, that he threatened to hang up. Also- they arbitrarily said that a repair on an internal part needed on our 13 y/o dishwasher was due to impropper use vs. wear and tear with NO evidence to support that assumption. They proceeded to deny the claim. DO NOT waste your money on this service. They won’t even let you cancel if you are dissatisfied. No wonder!!!
If I had not had the policy for the past 6 or so years and fixed all of my breakdowns out of pocket, due to the rejection rate they impose I would have been way ahead of the game by now. Is this what insurance is about? Or are we just being ripped off through small print on contracts. They can take this policy, and, oh well, you know what they should do with it.
Three major repairs on 18 yr old home in 2 1/2 years. TOTAL REPLACEMENTs with low deductible. Very timely. VERY SATISFIED. Has more than paid for itself 4 times over!
Seem to do whatever they can to get out of paying for repairs. The supervisors are very difficult to get in conact with. Have been fighting them on furnace reapirs for almost 2 months now.
HSA makes it difficult for the consumer to get full reimbursement. They require that the workman calls them while they are at the house, but they put the workman on hold for a very long time. Then, they grill the workman extensively to see if there’s any way they can get out of paying in full for the job. The workmen who undergo this grilling have complained to me that they don’t like being treated in such an adversarial way. Often, HSA finds a way to avoid reimbursing me fully. All in all, it is very frustrating to work with them.
they always paid their claims fairly and even replaced fairly