HSA Home Warranty
Home Warranty Plan Details and Reviews for HSA Home Warranty
Premium: $320-430
Deductible: $50-75
Effective: At closing or 30 days...
Web: onlinehsa.com
Deductible: $50-75
Effective: At closing or 30 days...
Web: onlinehsa.com
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
President and CEO of HSA Home Warranty has responded to the criticism aired by some of their customers. Please read HSA Home Warranty Response
Reviews
Pages: « 11 10 9 8 7 6 5 4 [3] 2 1 » Show All
Pages: « 11 10 9 8 7 6 5 4 [3] 2 1 » Show All
We’ve had our warranty for 2 years now and almost cancelled it after the first year (which was paid by prev owner) because we didnt’ use it and thought we would be wasting our money. My husband had second thoughts and thank goodness because we’re now using it for the 4th time since October! Our dryer went and they replaced almost the entire inside, and had someone come out on Saturdays to accommodate our schedule. It took 4 trips between the two parts being broke and having items ordered, but it was all under the $50 deductible. Then we had a pipe burst in an upstairs bathroom, they were out immediately and all was totally covered. Now we’re dealing with another unrelated leak, all of which is covered. I’ve recommended them to many people because if you’re not handy, it’s a must have if you don’t own a new home! And to answer the above person’s question as to why someone without a problem with the company would post a comment? Well, I need to make another claim, did a google search and this popped up, so I checked it out. Haven’t you ever done that??
I purchased a home this year and negotiated the seller to purchase a home warranty for us. They used HSA and now our AC unit has gone out. Initially, I thought it was a simple maintenance issue as the AC would work, but only blow hot air. I contacted a repair tech from the yellow pages and he said it was not a maintenance issue, but the compressor was shot and we needed a new unit. I contacted HSA to file a claim and they denied it because the unit was “tampered” with. This company is a scam and I am pursuing legal action.
I have been waiting for 7 months for a check to help off set a heating system that went in October.(it is now May) Although it cost $7000, they said I was capped at $1500 because the tech who looked at the system for all of three minutes said it wasn’t fixable…as he put his hand out for his payment.I called agin today to inquire where the check was, since a month ago I spoke to a supervisor who said they never sent it because they hadn’t recieved a reciept, so I went that day and sent it certified mail to ensure they get it. Today I was told ‘I am sorry, that supervisor was mistaken. We sent that check out in November and it was cashed.” I check with my bank, and there is no record of me depositing that check. So now they say they will “look into it” Basically, they like to take checks, but not issue them. This company is a total FRAUD
question if your home warranty did a repair that was expected why would you find a web site about complaints and tell how great that warranty was?
Teriffic service. Only had warranty for 3 monbths. They have been quick to rspond and have quality vendors do the repairs. Very satisfied with the service
We had a drum and a basket go on our washer. Of course all working parts on a washer are not covered, but they fail to tell you that when they send a service tech in. Our tech said as soon as he walked in that HSA won’t cover it. He called it in anyway. He has fixed 4 similar washers with similar problems and they were all covered by other home warranty companies. So now we are out 100 bucks for a deductible and the washer is shot. Our tech said HSA is the worst outfit out there, they are rude to him most every time he calls. I have been calling for a refund of my 100 dollars but mysteriously Katie is always busy and will call back..but she hasnt.
I had a refrigerator that needed replacing. I was able to get a new unit installed quickly and every thing worked as I expected. Excellent service.
HSA has replaced a water heater in my home, done some minor plumbing things, and fixed our A/C and furnace a couple of times. HOWEVER, the service companies they use in my area are horrible and unprofessional.
Last winter, we needed the furnace repaired again and, sick of using HSA’s people, I used my own repair company. HSA’s customer service rep. was so rude to my repairman that he threatned to hang up on them. My repairman fixed a very simple (and inexpensive) problem with my furnance that HSA’s service techs had come out to repair at least 4 times! And, of course, HSA refused to reimburse us for the expense. That pissed me off, but at least the problem finally got fixed.
I am looking for a new warranty service. I think HSA’s service companies in my area are totally incompetent.
Did the majority of the complainants here even read the contract before making a claim?
—service tech installer hvac my life is much better since I told HSA where to go and do not send anymore calls my way. When they asked for me to sign on again with cheaper rates and make me more liable whith the customer. The denial rate was approx.80% on calls. They also sent a form for the customer and myself to sign about denials, As if they already had the outcome before I went on the service for them. My life is better not running service and dealing with their lies. Goodbye
I have had some bad experiences with the people they refer. The problems are not fixed most of the time.
After 7 years, I made some claims this year so they would not renew my policy. My home and property is immaculate. There was no reason to non-renew my policy. Make a claim and they’ll abandon you.
They are constantly finding a way to deny claims…this is how their business model works
I’ve had this home warranty for one year. My home is older, so I thought it best that I have a home warranty. The sellers agreed to pay for HSA. I have only had 2 claims. The first claim was for a leaking faucet in one bathroom (It wasn’t an easy fix as the leak was inside the bathroom wall)leaking all in our vanity. As well as the leaking sink…we had no hot water at all in one of the other bathrooms. HSA denied this claim because they said it was due to rusted and old pipes that had to replace. Good thing I didn’t call them first…or I would have been out of the $75 deductable. I did have the plumber call them as soon as he got to my home. All he charged for everything was $300 so that wasn’t too bad.
The second claim was for our heating unit that had stopped working in the middle of the night. They did pay for this after the $75 deductable. I don’t think it was much though. The contractor didn’t do much so I bet that would have been around the cost anyway.
This is my gripe though…IF HSA won’t pay for a RUSTED pipe, what else would they not pay for? It is an older home that we just moved in to a month later. Of course the pipes may be rusted. I’ve thought about calling them about my old dishwasher that quit working, but I fear that I would be out $75 deductable since they would probably say the same thing about my “old” dishwasher as they did the about the “old” pipe.
The contractor that fixed my heating/air unit said HSA isn’t a good home warranty plan. I asked him what they would do if my heating and air unit went out since it was so old. He kinda laughed and said, “they would bandaid it up as much as possible and you would have to work really hard to try to get HSA to replace it, even if they did”. He said he’s had a lot of claims denied through HSA.
They sent me a renewal letter in the mail and called about renewing my services with them. Especially after reading all these negative reviews, I think I will look elsewhere.
Overall, the sellers paid more for this “Home Warranty” including the deductable that I had to pay than what I got from the warranty in return. I didn’t really have much peice of mind with them anyway. Bye Bye HSA!!!
I have had it with HSA! We have paid for their 5 star service and it is always a battle to collect from them. Plus the heating companies they have sent to us are always sub-par. I have waited all day for a heating company to show up, (they give me an 8-5 window) missed work ( I am a freelancer, get paid by the day) only to find out 5 minutes before 5pm that they are overbooked and cannot show up till the following day. Also I have had two really bad service calls when one of their companies did show up, the technician got frustrated because he didn’t know the system (Trane, a very popular heating system) and once one of the technicians left my house saying he couldn’t fix my attic fan because it was too hot and he didn’t have the proper ladder. When I spoke to HSA they often only have one company they can send me, because they say their other two companies are overbooked. It’s funny but when you sign up for their very expensive service, HSA makes it seem like they have access to many companies and their companies are always very professional. I believe the only sub contractors that HSA uses are the ones who are either start up companies that need work or companies that are not doing well and need referrals from a home warranty service. I have now chosen to use a heating company outside their “network.” Home warranty reimburses me 1/4 of the price. But atleast I have someone who actually gets to my house on time, with experienced professional people who fix the problem! HSA is a total disappointment. It’s a shame I had to spend so much money for a warranty service and now end up calling my own local companies to do the job right. This is a ripoff.
Is there a rating less than 1? My wife and I purchased a 1905 home with a seller purchased HSA warranty. We figured the warranty would come in handy, despite the considerable remodeling that had been done to the house. Our first night, the downstairs bathroom starting leaking from the ceiling. I used the HSA website to post the claim. When we did not hear from the company they dispatched, we called. The company claimed no dispatch had been sent. Two days later, they did show up, cut a hole in my ceiling, but could not see pipes. It seems the multiple remodels led to three ceilings in the bathroom, all of which had to be removed to get access to the pipes. HSA told the plumber that paying for access was my responsibilty. When I pointed out the the contract specified that access to plumbing and repair of access was covered, they claimed that it applied only to a hole large enough to work on the problem. Both the plumber and a contractor that I called told HSA that the entire ceiling had to be removed to get to the pipes, since there was no way of knowing where the pipes were leaking. They agreed to pay the $750 for my contractor to rip out and repair the ceiling (I pay and HSA reimburses me). Once the ceiling was out, the problem was obvious. There was a large hole in the drain of the upstairs sink. Simple fix to replace the pipe. However, the plumber tried to repair the problem by using some sort of putty, but was unable to fix the problem. He said he would have to come back and replace the pipe. I did not see or hear from him the next day. I called, and was told he was on another run and would call. Nothing. The next day, I called HSA. They said that the hole in the pipe was caused by a nail, which is not even possible, since the pipe is at least two feet above the lowest ceiling and nowhere near any place a nail would go. When this was pointed out to her, she claimed that the plumber told her that was the case, and that the nail had fallen out when the ceiling was removed. I asked her how she or the plumber would know this, since neither was there during the time the ceiling was removed. She did not respond. I also challenged the customer-no-service person to show me where in the contract such a problem was specifically excluded, she said she would speak to a supervisor and call me back soon. In the meantime, I did some checking on the contractor they sent out to me. His Better Business Bureau rating is a D-, and I have been unable to verify that he is licensed. I waited for 3 ½ hours, and did not hear back. I called back and asked to speak to a supervisor. After a brief hold, I was put through to a supervisor, who did get another vendor out to my house the same night and completed the plumbing portion of the job. Way too much hassle for such a small job. If we do decide to keep a home warranty, we will probably not go through HSA.
I gave the customer service a 2 simply because I finally did find ONE person who treated me well–the supervisor who finally helped me.
Like others, I believe that HSA are scam artists. I purchased a home in the beginning of February. One week after moving in I know longer have hot water. After having 3 service companies look at my 60 yr old boiler, they tell me it is not under warranty because of sediment deposit. IT IS YEARS OLD! The seller obtained the warranty, and I bought a home with older items thinking I would be covered for a year. This was all a lie, to the seller and to the buyer. As you can see from these posts, there is very little HSA doe cover. I only hope there is some kind of legal recourse for people like me.
These complaints on the board scare me. This was my first experience with HSA and I was hoping it would go well and it really did go well.
My garage door opener died, Called HSA, and they filed a claim and gave me the preferred company contact. The Company did not call me back. I called HSA, they got on the phone and hooked me up.
The guy who came to fix it said the whole unit had to be replaced, and started telling me that warranty companies do not usually cover 2 remotes and keyless entry for garage door. I told him to have HSA talk to me if they dont cover it, He got on the phone and got everything approved. He said HSA negotiated a good deal for him and told me everything that I needed was covered.
45 mins later, my problem was gone. Thanks to HSA. I hope my luck continues.
Since the purchase of our current home 3 years ago, we have had HSA as our warranty company. In that time, we have filed 4 claims, only one this year. Of the 4, only one was handled somewhat professionally (garage door opener repair).
Our leaking roof claim was denied, and we paid for the repair out of pocket. Both claims that involved plumbers have been nightmares. The first one was simply to fix a leaking tub faucet. The “plumber” that was sent out on that job had no idea what he was doing, and 2 hours after he went into the bathroom to “fix” the faucet, we had NO FAUCET AT ALL. He removed the entire faucet and then proceeded to tell us that he’d have to come back on Monday (3 days later) and that the repair was going to cost $200+, at least. After a lot of arguing, the head of the plumbing company came out to do the repair, and then wanted to charge us to fix what his apprentice did wrong.
The last claim was for a hot water heater–a “covered” item, under the warranty. It’s leaking, obviously from a broken seal or something. In any case, the claim was denied. Thanks, HSA. I’m not even sure WHY I have a home warranty. The contractors they pick are the absolute bottom of the barrel, and it seems they deny a lot of claims. I wish I had seen this site before I got my “home warranty” through them. Now, I’m out $800+ for a new hot water heater and installtion PLUS my deductible (for the “assessment” from HSA), plus my annual payment.
My recommendation: LOOK ELSEWHERE. It looks like Blue Ribbon has decent service at a significantly cheaper rate. If I even get a warranty for next year, it will NOT be through HSA.
This is the worst company to deal with. Save yourself lots of headaches. They do not reimburse you and force you into renewing. I tried cancelling after one month and they said I had to pay the whole year. They are just terrible.
Will not pay contractors, have to place liens on HSA warranted homes, no contractor support, run from company if you are a service contractor
I have had three different warranty compaines in the past 10 years and so far HSA is by far the best. Took care of my problems without any trouble.
I just purchased my home. I called to see if a few items, that were in need of repairs, were covered. After talking to their adjuster, I found out that almost every issue I had was NOT covered. I have an electrical problem which they told me sounds like it was installed wrong so it is not covered. My garage door opener stopped working but, according to them, it’s too old for them to fix so it’s not covered. The only thing they will cover is a faucet which I’ll end up paying myself anyway ’cause my deductable is $50.00. What a scam. Having this insurance is a waste of time and money. HSA, I’m not through with you yet.
The furnace in our HSA warrantied home was burning with the temperture at -18 degrees outside. The fire department was called to the house for obvious safety concerns. Our family of 5 had to leave the house and stay in a warming shelter till the tech who was sent by HSA came out and put a temporary fix on the problem. That fix lasted one week. Luckily the temperture warmed to 8 degrees when the furnace stopped working once again. That was 4 days ago with tempertures continuing in the single digits and still no heat. The furnace they are promising to install has still not arrived. The approved furnace does not come from local inventory but is sent out by HSA to the contracted heating repair company. This is without any regard for the health and safety of the home occupants.
My family is living in the house with space heaters with no other alternative while waiting for the delivery of the furnace. This day 5, with no heat and a record cold winter.
I will not rate the service of the company until the final outcome of our particular situation is settled but at this point, I am disappointed by the lack of urgency shown toward a potentially dangerous problem.
Customer service is rude and will not replace parts.
HSA is great to work with. They were prompt, courteous, professional and completed the job under the estimated time. I called their 800 number the night before with my issue, they took the name/address information and what appeared to be wrong. They gave me an appointment time and the company was there “ON TIME”!!!! The gentleman cleaned up after himself, did the paperwork and left a very happy client. I would definitely used them again.