HSA Home Warranty
Home Warranty Plan Details and Reviews for HSA Home Warranty
Premium: $320-430
Deductible: $50-75
Effective: At closing or 30 days...
Web: onlinehsa.com
Deductible: $50-75
Effective: At closing or 30 days...
Web: onlinehsa.com
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
President and CEO of HSA Home Warranty has responded to the criticism aired by some of their customers. Please read HSA Home Warranty Response
Reviews
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Pages: « 11 10 9 8 7 [6] 5 4 3 2 1 » Show All
HAVE BEEN RIPPED OFF ON EVERY OCCASION WORKING WITH THIS COMPANY – THERE IS ALWAYS SOME $200+ FEE OR SERVICE FOR SOMETHING THAT ISN’T COVERED.
I HAVE HAD THEM OUT TO FIX MY FURNACE NOW 5 TIMES IN THE LAST 3 MONTHS. THE LAST TIME, THEY “FINALLY” HAD IT AND INSTALLED A NEW TRANSFORMER (AFTER 2 WEEKS WITHOUT HEAT ANYWHERE BUT THE BEDROOMS – AND, THEREFORE, NOT “EMERGENCY” SERVICE). AFTER THE INSTALLATION, THE FURNACE SMOKED AND THREW SOOT ALL OVER THE BASEMENT. NOW, THEY ARE HERE AGAIN AND I HAVE TO PAY $280 TO HAVE IT CLEANED.
THESE PEOPLE ARE THIEVES. YOU HEAR ABOUT SCAM ARTISTS THAT MESS UP YOUR HOME, INFECT IT WITH TERMITES, ETC., SO THAT THEY CAN COME BACK AND CHARGE YOU TO FIX IT. – I WOULD BE TOTALLY UNSURPRISED IF HSA WASN’T COORDINATING A NETWORK OF THESE THIEVES.
STAY FAR AWAY FROM THESE PEOPLE.
My fiance and I purchased a home in August 2009. A year of home warranty service with HSA came with the purchase of our home. I have had to contact HSA on 3 separate occasions.
The first time I contacted HSA was due to my dryer not heating up. It would steam the clothes and they stunk horribly! The rep was very pleasant and a tech came out the next day. I offered up my $100 deductible, only to find out my dryer hose was clogged, which was embarassing, and our fault for not looking at it to begin with. Chalk this one up to a “live and learn” experience.
The second time I contacted HSA was due to my dishwasher not draining properly. I contacted them on December 14. A contractor came out on December 16 and I was told I would have to have the drain pump replaced. Christmas week went by, then the following week and there was no contact from either HSA or the contractor as to when they were planning on fixing my dishwasher. Fed up, I called HSA and they contacted the contractor, only to find out my part was on back order for 6 weeks! I have been without a dishwasher for many years in apartments, but I would never expect a drain pump to be on back order for that long. I certainly expected a phone call at least to give me an update of the status of my claim and repair. Finally, 6 weeks after Dec 14, my dishwasher was repaired and only the deductible was required. HSA picked up the cost of the drain, for which I am thankful, I have requested with HSA to NOT send that particular contractor to my home in the future.
Jan 9, I called HSA for the 3rd time. This was due to my hot water heater. I called them, they provided me a contractor in my area, and he came out Jan 10. After paying my $100 deductible, I was told my hot water heater needed to be replaced because it was leaking. The best part is that in order for the contractor to replace it, they are required by a NEW EPA updated code to install an expansion tank! I am required to pay for this out of pocket because expansion tanks are not covered under ANY home warranty, or so I am being told! I do not agree with this, as I think this is a governmental rip off, like the emissions testing. If the government requires it, then the home warranty companies should cover it. It is NOT the fault of the consumer nor should it come out of the consumers pocket. How many people out there have a hot water heater that doesn’t have an expansion tank?! Honestly, it is a great way for the EPA to take more money from the taxpayers.
After being told by a rep to take my complaints to the EPA, my hot water heater will be replaced and paid for by HSA which I am thankful for. Unfortunately, the expansion tank is paid for by me, out of pocket, with which I completely disagree.
Overall, I have mixed feelings about HSA. Yes, I genuinely question the integrity of the contractors working for HSA, however, without the warranty, I would have had to come up with a lot more money up front to fix the necessary repairs at our new home.
We bought a home and it came with a HSA warranty. After living in the home few months we came home to some water damaged dry wall on the kitchen cieling because of a roof leak. HSA did cover a repair to the roof but the dry wall damage wasn’t covered because it was secondary or unrelated to the leak? I cannot remember the reason they gave. We made a second claim after our refrig went out. They needed to order parts and parts took a long time to come in. During the wait we called many times and were given the ok to call a different company to do the repair. We called a different company and the repair was then made in the same day. Although it took many hours and phone calls to eventually get HSA to pay the other company, even though we got it approved ahead of time. We did renew our HSA warranty, because we have some older appliances. Our oven did eventually break. We called HSA and made an appointment for a repair. The company came and told us they ordered the parts and they would be back in a week and a half to install parts. The day they were suppose to install parts they called and told me the parts were no longer made (IT TOOK A WEEK AND A HALF TO FIND THIS OUT). The repair man came to the home and reported to HSA that the parts were no longer being made. HSA did promptly call us back to tell us that they would replace the stove. They gave us a product number of the replacement stove and apoligized that it was a black range rather then the white one they were replacing. They stated this was because they only had black ones in the size that we needed replaced. I looked at the range on the website and promptly found 2 white stoves that would fit but they were $100-125 more. After a few more calls we were able to get things resolved. Overall HSA has satisfied me on every claim that i have made, but generally it isn’t easy or simply a single phone call. They seem to try to turn you down and if you don’t speak up you will not get the service. HSA has held up their end of our agreement but you need to be persistant and follow up with them. Hope this helps
STAY WAY!!!!!! DOES NOT PROVIDE SERVICE. THEY ARE A FRAUD AND A RIP-OFF. I reported them to the BBB and Consumer Affairs. My garage door opener was not working. I had to call Sears because HSA could not provide a contractor in the area. They refused to reimburse me, because no part was broken. The chain was off the track and I cound’t fix it myself. Total cost, $141. Not a lot, but terible service. I will cancel my contract. Spoke to supervisors and left a message to Mike Clear, the CEO. No response. No respect. Will go to another company.
I have created a Facebook group to help spread the word about the terrible customer service this company provides. Please feel free to join!
Have dealt with them on several issues over the last 4 years and have always been very satisfied. From roof repair and furnace problems to clogged drains.
The HSA came with the purchase of our house and I will definitely not be paying a dime to renew it when the year is up. Not only are the customer service agents rude, but the technicians they send out are inadequate. The first call we made was for our air conditioning unit supplying heat in the summer time. Supposedly the company (Jake’s) that came out fixed the problem. However, when our heat wasn’t working during the winter, HSA says there is no proof the heat actually worked when we bought the house in May. They don’t have in their notes that this is the issue we had in the summer.
When I call in and speak to their customer service agents (including the managers), I get attitude and have been basically been called a liar on several occasions.
I strongly urge all home buyers to take the cash instead of the home warranty and save that for repairs. You’ll be better off finding a company to do the work on your own instead of the insufficient companies they provide. If you are in Indiana, don’t ever let them send you Jake’s or NARDCO for HVAC work. Your problem won’t get fixed and you’ll be stuck with a bill that HSA won’t cover.
I have heard awful things about HSA but it was included in my home purchase so when my oven stopped working shortly after purchasing the home, I called them. The customer service was great and they sent someone out at my earliest convenience. The tech was professional and quickly replaced what he said he believed to be the broken part.
After he left, I found that the oven STILL wasn’t working correctly and called HSA again. The operator that answered wanted to file a separate claim based on the notes from the first one, but when I explained that it was the same problem despite the notes, the operator took my word for it and scheduled a second repair with no deductible.
The second repair guy that came out said that the only other part that could be broken is discontinued and advised that chances are they will have to provide me with a new range. The funny part was, the oven worked semi-well when he tested it (typical) but instead of just leaving he said that he completely believed me that it didn’t usually work.
Within a week I heard from HSA to get info about my unit, then 2 hours later they called me back with info about the unit they had chosen to replace it. They also offered the amount in cash, or toward another stove. The range they picked was a high quality, well known brand with more features than mine had (mine was from the late 70s). After shopping around a bit, I settled on the original range they offered. The range was within my home in a week’s time, no hassle, no drama, no nothing.
The only thing I wasn’t 100% happy about was the 2 service dates when I feel that the first tech should have known what was wrong & suggested replacement. It caused me to miss the whole Christmas baking thing which was inconvenient to say the least. Despite that, I feel that HSA was excellent in handling this claim and I think they actually went over and above any expectations I had. I hope that in the future they continue to deliver this kind of service.
HSA does not hire quality repair people. We have been without heat for 2 months now. We are on our 2nd repair company and they won’t even show up when they tell us they will. It’s currently 5:00 pm on a Friday and HSA called the service manager and he is “supposedly” going to get a truck and come to the house…the tech was supposed to be here between 3-5…when HSA called the office they were gone for the weekend. Now IF and I use that word loosly, they come…all parts will be out of reach until next week. It is 60 degrees in my house and the lows are expected to be in the teens!! I’d have been better off just paying a repair co myself! We have missed days of work waiting on the people!! It’s cost us way more than the warranty was worth!!!!!!!!!11
Waste of time and money, poor management apparently. One hand doesnt know what the other is doing and I ended up spending more money than going a different route such as Craigs list. The new furnace wasnt even close to the quality of the old one HSA….NO THANK YOU!
The pilot light on our furnace kept blowing out on its own. After several times of relighting the pilot light, we decided it was a real problem and not just an isloated event. We called HSA who said they would call a local company to come look at the furnace. The local company did not call, so we called them and made an appt for them to come check it out. The contractor came and replaced a few items, for which we paid the $75 deductible. The pilot light continued blowing out the next day, so we called HSA back and they had the same contractor come out again. They replaced a few items again, for which we paid nothing. The pilot light blew out AGAIN a few days later, so we called HSA and they had the same contractor come again. They finally concluded that the heat shield was cracked and the furnace needed replaced. It took the contractor about a week to replace the furnace. I was not thrilled with the service from the contractor because they were not in communication with us – we had to call every day to check and see if our new furnace had arrived. I was happy, however, with the service from HSA. We had to pay about $530 for duct work, but I was happy to pay that instead of the $2000 for a new furnace. HSA covered that, and I am thankful. We had only lived in the house for about 6months, so we were not planning on having to spend money to replace appliances. I will renew my HSA warranty.
Bought house four months ago and was given an HSA warranty. Furnace had to be shut off five days ago for cracked heat exchanger. Deemed unsafe and service man said it really needed to be replaced not repaired. But HSA latched onto the fact that the part that went out is under warranty but the furnace is 17 years old and they cannot find one even through the manufacturer. They said they will not spend money on my furnace or replace it due to the fact that the part is warrantied no matter how long it takes for them to find it and I am without a furnace in January with two young children. They told me to get some space heaters and that they are ‘really sorry’ but they arent at fault, the manufacturer is and I should be angry with them for not having the part.
Home warranty came with home purchase. Our Realtor insisted we get it despite me wanting to take the cost of the warranty off the home. I am handy enough to take care of most things. Three months later when I turned on our irrigation water a broken spigot flooded a basement wall and circuit breaker box. They said the flooding was secondary and would only pay for the spigot replacement. A $14 spigot would have cost me the $55 deductible. What an absolute waste of money. When the year was up I received numerous calls and a seemingly endless amount of mail from HSA wanting me to renew my policy. Hah, fat chance.
This company does not return phone calls, approves service and later denies it, sends out technician who did more damage then repairs. And did I mention they never return phone calls at all even when they say “we will get right back to you”
Robert Lehmann – CEO & President of HSA Home Warranty, and everyone at HSA, are thieves, liars and con men. Your response letter is just excuses for ripping people off. For a week I have had no heat and my unit is in pieces in the back yard from the so called repair technician your company sent. I have been without heat for a week and your company will do nothing! You say it is because it is the busy time of the season? Bull! I have another company on the way with the part so my kids don’t have to carry blankets to keep warm. You should be held criminally liable for endangering my family.
HAS IS A RIP OFF!
I can’t believe what I am reading. I just received an email about renewing my HSA Home Warranty, and I called them to renew. The first rep I called said to go online to view the detailed contract for my area, No problem to renew. I had HSA in the past, and never had to file a claim, so I wanted to find out exactly what HSA covers so I can determine whether or not it is worth it to have a “piece of mind”. So immediately after the call, I go online and find that I needed a current HSA warranty to “log in” to the website. I don’t have a current HSA, I was looking to possibly renew. So I call back to see if there was a way around it. The second rep just told me that I don’t have coverage in my area…WOW?? I am glad I haven’t renewed thus far. There was apparently confusion in how I was getting service in the first place. Seems like I will be saving myself the money and hassle.
And to the CEO, a word of advice: Instead of bashing your unhappy customers, how about you offering up a resolution to these people’s problems? A solid company would want to ensure every customer is satisfied, instead of trying to avoid the fact that there are customers AND contractors that are unhappy with your services. It looks really bad on you and your company that you didn’t even reach out to these people having issues, and try to resolve their concerns. If you don’t care, why should the rep on the phones care?
This review board definitely weighed my vote, and I cannot wait to hear back from the renewal department. My money will stay in my pocket. Thank you.
This company should not use the word Warrenty in thier title. I had an oven go out which was part of an oven / microwave combination unit. I had to replace both since it was a combo unit. HSA would only pay me a few hundred dollars for a replacement that cost me $2000.00. I also had problems with my heating unit. The service man came out and said it would be 700.00. Of course the problem was considered “pre-existing” so HSA covered nothing and I still had to pay the 50 dollar service charge. When I said I wasnt satisfied with the service companies conclusion to what the problem was HSA said they would not send a different service company out for a second opinion but I was welcome to pay for that myself, which I did. The problem ended up being something totally different and cost me 120 dollars. Did HSA cover that? Nope, they said they were going to stand by what their service company said the problem was and not reimburse me for the repair. This coverage is a JOKE with rude custumer service.
At 9:30 last night December 23 I went downstairs to find my water heater leaking!!! I immediately called hsa and had a call back from a contractor within 10 minutes! They called me again at 7am on Christmas eve and by noon I had a brand new water heater!! I am so glad I purchased my hsa warranty. They went over and above to help me and now I have hot water for Christmas. Thanks so very much Marie Lohr
I am a HSA contractor for Plumbing and Air Conditioning. 90% of denials are because the consumer forgets that their air conditioner or water heater are mechanical items and just like your car requires maintenance. I have worked for warranty companies for 20 years and I think they are worth every dime. Consumers need to take responsibility and stop being victims…..
I would like to respond to Mr Robert Lehmann, the CEO of HSA. I do not have a policy with your company, nor do I wish to purchase a policy at your company. My reason for writing is because my daughter has a policy with HSA, which was given to her at the time she purchased her condo. She was in her new home a week when the hot water heater broke. She contacted the warranty company, paid her $100 deductible and waited for someone to fix it. Well three weeks went by and still no hot water. So, I sent her the money to buy the hot water heater and my nephew, who is licensed and insured put it in. To date, she is still waiting for HSA to reimburse her. The day after the hot water heater was put in her heater broke. Again, she contacted HSA, again she paid $100. Two men came out at separate times and told her, yes, she needs a new heater. It’s been two weeks without heat, in Phildelphia, and still no answer from HSA. She spoke with someone this morning, 12/22/09, and was told they are waiting for a diagnosis. What kind of company are you running??? It’s freezing in her condo!!!!! What will it take to get my daughter HEAT !!Shame on you.
Ok, so it got colder and really I was losing a losing battle with HSA. Called them again to see if I could do something different with them to get this resolved and again I realized what a complete waste of money this warranty was.
I called and paid the repair guy myself and really it was something minor and only cost me $65. Since The HSA deductible was $50 I only spent a little more and me and the family are warm and cozy again.
Think about this, that $500 spent on the warranty minus the $65, I could have $435 in my pocket to save for other expences for the house, and I would’nt have to tell myself it was a emergency to heat my family at 10 degrees to spend it.
This warranty is a complete scam and ripoff, tell your friends and tell your family to save the money, your better off buying lottery tickets.
My furnace had stopped working overnight. Since I have a small funace upstairs I didnt notice till I went downstairs. It seems my furnace is trying to turn on but dosent for some reason.
I called HSA today to get it looked at and fixed but since I have a heater upstairs I have to wait till Monday? I was told its not life threatening and I can just wait till Monday, Also I have to be home and availible monday for their repair guy. Wow a unpaid day off too. Ok so 10 dgrees ferenheit outside is no big deal to HSA.
Im suppose to tell my wife and 2 small children to stay upstairs in the bedroom till monday or “put on more clothes” like the guy told me on the phone rom HSA.
I do have the option of paying “overtime” for the repair guy to come out per HSA, but why??? I paid for a home warranty, never had a claim filed ever.
The guy at HSA was rude and whats even more ironic I just got a call to renew coverage. You can guess Im not going to. I hope I get my furnace repaired Monday, but if the cold gets worse Im going to have to just call a repairman on my own.
HSA so far has been rude, unreliable and I will absolutley go out of my way to not have any family or friends purchase warrantys if this issue is not resolved.
Just like other people posted, you may very well be better to just bank your premiums for repairs than buy a HSA contract. I plan to do a follow up when and if this repair or issue is resolved.
Absolutely AWFUL. Any of the review scores here that gave it higher than a “1″ are absolutely 100% fake. Anyone who claims they renewed their warranty is either lying or never had a claim in that first year.
I can’t believe this company has not been fined to the point of bankruptcy from complaints to the Better Business Bureau.
Examples – you will NEVER get a reimbursement check that is promised to you before a 4 month time period. They will always be “processing it” when you follow up to where it is and it WILL be less than you thought you were getting.
The claim reps WILL FIND WAYS to refuse your claims. It’s their job. That’s what they get paid for. Wouldn’t surprise me if they receive commission for every claim they turn down.
As mentioned several thousand times from the below reviewers, EVERYTHING is “wear and tear” and NOTHING is covered fully. You would be VERY lucky if you get “partial” coverage. They send out shady “make sure you do not leave your wife alone with” vendors and will give you the utmost cheap equipment as replacement.
I know you thought you were getting a good deal from your real estate agent who promised you a $400+ warranty package, but they not only get kickbacks for doing so, but the real estate agents only have to pay about $200 to get that package – that’s why they do it.
Waayyy better off dealing with everything out of pocket. Get to know a good & trusted handyman/electrician/plumber and pay them in cash for a MUCH better deal than HSA.
Robert Lehmann (“CEO”) – you should be ashamed of yourself.
Hello, I saw this page and I thought i should contribute based on my positive impression of HSA. I have had them for a year and I have absolutely no issues. We have filed 4 claims, all claims were promptly processed and take care of/ replaced.
Hope this helps the skeptics, as I was very skeptical of them when i purchased them. Note that I did get the 5 star upgrade and 2 of the 4 claims that I made were covered only because of the 5 star upgrade. I strongly recommend getting the upgrade. I think some analysis went into why the 5star service costs more.
Hope this helps Uday
We got this warranty on a home we purchased almost 3 years ago. About 4 months into the policy, one of the GE ovens ceased working. I placed a call to them and called the service people they recommended. The next day the service person came and diagnosed the “computer” board was bad; he had to get approval before ordering the part. It took a while to get approval and the person wanted to know if I would accept X amount of $ instead of repairing the oven. I told them I wanted the oven fixed so the part got ordered. It came and within 2 days was installed and working well (as it had been before the computer had gone out). Had a very long and difficult experience with them over our Sub Zero refrigerator this past Spring. There was a message that kept coming up to “clean” and we would do it but the message would only reappear days later. I finally called for service referral and was given service (Expert Service in Ooltewah) to call. The first time they said that the unit needed freon so they charged both refrigerator and freezer (although I’d had no problems with the freezer). Within hours the refrigerator was at 50 degrees so another call. They’d be here first thing in morning; several calls later and they finally showed up. They said it needed freon; they charged it and left. Freezer and refrigerator both weren’t at correct temperature… another call. After the 3rd or 4th service call, I called HSA and said I would never have those people back in house and needed another service company. They implied that I would have to pay the service fee to the new people but I was determined that they should pay as I had called the people they told me to call. Eventually, Woodlee Appliance was called and they were here the next day. By then the freezer unit had over an inch of ice on the cooling lines because it had been overcharged (1st person denied ever adding freon to the freezer… interesting that I watched and asked what was being done the entire time so I was “a liar”); we had never had a freezer problem before they touched the unit. They found the tubing needed to be replaced because it was leaking. It took a while on the phone to get HSA to agree to getting the parts but eventually (after 1 1/2 hrs.) approval was given and the parts were overnighted from Atlanta. The service person came back the next afternoon and installed and its worked well since then. It really is important to have repair people who know what they are doing and know the equipment that is being worked on. These warranties can be good but one has to use more energy to follow thru with phone calls and persistence (dedicating far more time than one would expect) to get the outcome of fixed applicances!