Comments on: HSA Home Warranty

By: Michelle Syrek, Litchfield Park AZ

Michelle Syrek, Litchfield Park AZ — Thu, 09 Sep 2010 17:06:16 +0000

American Home Shield is worth the money! We have piece of mind if anything breaks.

Our washing machine broke and what would have been hundreds of dollars in labor and parts only cost $60 service fee. They had a repairman out the next day. When our ice-maker on our fridge broke, they had a worker out the next day and again only had to pay a $60 service fee. No hassles, friendly reps

By: Tim, Pittsburgh PA

Tim, Pittsburgh PA — Thu, 09 Sep 2010 14:34:14 +0000

Their service providers,roofers, are unprofessional and can’t get the job done. The first roofer took about 2 weeks to get here, didn’t fix the leak, took another couple weeks to try again – and failed. Called them again, they said they weren’t coming back – they fired me!

HSA gave me the # of another roofer, after a couple calls, I got an appointment which was missed – no calls. I called and left a message which was ignored. Called HSA, and the guy called back in 20 minutes. Let’s see if he comes this time.

I have two garage door openers. Yes, they are old, but aren’t covered because they don’t meet “current safety standards”. Now only one goes up.

I wouldn’t touch this company with a ten-foot pole, and have advised my Realtor to step away from them, too.

By: Ralph, Minneapolis MN

Ralph, Minneapolis MN — Tue, 07 Sep 2010 20:51:56 +0000

It’s an absolute SCAM! We purchased a new home with this so-called waranty, the air conditioning failed two weeks after we moved in, they sent one of their own service men to look at it charging me what was to be the deducable of $100, he took a quick look and my check and shortly after that the denied my claim saying that there is a preexisting condition of “Rust” in the system, what older air conditioning system doesn’t have rust? I was scammed out of $510 from this company!

By: Shawn, St. Louis, Mo

Shawn, St. Louis, Mo — Mon, 06 Sep 2010 13:26:33 +0000

Looks like the CEO doesn’t respond to customer complaints. As I indicated earlier…sent HSA’s CEO two voice messages and an email. He received because he had is Director of Operations respond with a voice message that I’d have a response from their legal department in the coming days. What a scam. If their process is to have the legal department write letters, there must be problems in these areas. Sending a notice to the BBB and will be contacting our congressional leaders to investigate fraudulent activities of this company.

By: Kay Slaton, Acworth, GA

Kay Slaton, Acworth, GA — Wed, 01 Sep 2010 23:03:48 +0000

I am a 1st time homeowner & I really thought I was being pro-active by getting a home warranty for my home. Every since my AC went out; my experience with this company has been an absolute nightmare. The tech who came out seemed to have fixed my AC but then 2days later it went out again. The next time he came out he gave me a different reason as to why my AC went out & stated it wasnt covered by the home warranty. The home warranty company paid the 1st claim but stated the 2nd issue was not covered by my warranty.

I hired Coolray and paid an additional $295.00 to get my AC fixed and thats not including $200 worth of deductibles for the 1st and 2nd visit (home warranty tech). I have come to the conclusion that it makes no sense to have a home warranty if I have to come out of my pocket to fix the issue.

Also, I was so surprised with the unprofessionalism I encountered from the customer service representatives- it blew me away.

I will NOT renew with this company & I feel extra bad because I referred my friends to this company as well.

By: Keri Schroder Cranberry Township,PA

Keri Schroder Cranberry Township,PA — Tue, 31 Aug 2010 19:09:03 +0000

This company has nothing more than take our money. They covered one roof claim that took three weeks to have repaired and that’s it. When our AC and heater went out they would not cover it, and they just denied another roof claim. DO NOT USE HSA.

By: Shawn, St. Louis, MO

Shawn, St. Louis, MO — Mon, 30 Aug 2010 15:56:46 +0000

I contacted HSA yesterday about a softwater softner that error’d out. They did not have a vendor in the area and requested I call one. The technician came out and stated, the motor was locked up. The CSR asked what caused the lock up? He stated, “there’s rust and corrosion, yet, the motors locked up so I cannot test.” Hearing the words rust and corrosion, the claim was denied. I spoke to the VP, Operations who proceeded to tell me that their denial was “legally defensible”. I’ve requested a call from Robert Lehmann since he indicated that his team is trained to be customer friendly. I’ll reserve the right to change my ratings of this company until Mr. Lehmann returns my call. Multiple attempts to talk directly to him were unsuccessful. As a business owner myself, If a customer has a complaint, I make myself immediately available. We don’t hide behind our Director of Operations.

By: Alisha, Las Vegas, NV

Alisha, Las Vegas, NV — Wed, 25 Aug 2010 17:24:50 +0000

I’ve had s HSA home warranty for three years now (we have the best plan they offer) and I can’t recall anything they’ve ever covered. Today they denied a problem that the repair guy couldn’t diagnose. I said, “Don’t you think you should know what the problem is before you deny it?” No, not their problem.

They don’t even have any vendors in the area who will repair certain types of issues we pay coverage for. They told me to find a local vendor myself and they would pay for it. After calling tons of vendors (and telling them it would be a HSA claim) all of them said they wouldn’t come because they’ve had trouble with HSA in the past and they don’t want to be left hanging.

I did find one vendor to come out. He took a look at the problem, checked with HSA, and said it was a warranty covered issue. A few days later (after being chastised by HSA for not diagnosing the problem as something else) he came back and made the repairs. He said HSA was refusing to pay him but since he already told me it was covered he would eat the cost. He said as a small business owner he will never work with HSA again. Basically as a vendor, if you don’t deny HSA won’t pay.

One thing I do notice on all of these reviews is that they seem to be denying problems more in the hard hit housing markets. DON’T EVER GET A HSA HOME WARRANTY Our other home has Fidelity Home Warranty and we have never had a problem with them.

By: Ricardo, Atlanta

Ricardo, Atlanta — Wed, 25 Aug 2010 12:02:08 +0000

HSA is a joke. No email contact, customer service is crap, should be an embarrassment to any executive of this Company who ever bothered to look at their business from a consumer’s perspective. +20 days to fix both AC units, sketchy selection of service providers, and they jacked up my premium by 45% because of two claims this year – burn in hell HSA.

By: Atlanta

Atlanta — Thu, 19 Aug 2010 15:45:40 +0000

This is my second year with HSA. I will NOT be renewing my contract next year. Each time I call them, they ask me many questions (trying to deny coverage.) This time, our attic fan was broken. The actual fan was not properly placed in the holder (not our fault) and the fan busted out of the holder while spinning, and the fan blade put a hole in the housing. They said this was not something the fan could have done to itself…so they arent covering it. The job is going to cost $450 out of pocket. I am furiated with them and the service company that came to my house. They told HSA that a rock or branch hit the fan and caused the hole. NOT TRUE!!!