InHouse Home warranty

Home Warranty Plan Details and Reviews for InHouse Home warranty

InHouse Home warranty

Overall Rating: Not Available Why?
Total Reviews: 19
Total Quotes : 0
Premium $275-650
Deductible $45
Effective At Closing or After...
Years In Business 2016
BBB Rating
Complaint Resolution
Offers Online Claims
Coverage Area Arizona



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Warning: This company has gone out of business

This company has GONE OUT OF BUSINESS

Reviews & Ratings

Tempe - AZ 07-13-2012
TJ,Tempe AZ
Posted On 07/13/12
Review No. 37226
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
This company has closed. DO NOT contact them or give them any money. I had policy with them for at least 2 years. Called for service and told they were being sold. To who, I asked. The man refused to tell me and said I'd receive a letter. Months went by - no letter. Called and got Platinum Company. After I explained I'd called months before for service, etc. woman told wouldn't fix my dishwasher cause it's a pre-existing problem. that's just not right. then told they wanted $400 more for policy renewal. I said I didnt get the service I needed under last policy. Terrible business ethics. Do NOT do business with InHome or Platinum Home Warranty. view less
This company has closed. DO NOT contact them or give them any money. I had policy with them for at least 2 years. Called for service and told they were being sold. To who, I asked. The man refused to tell me and said I'd receive a letter. Months went by - no letter. Called and got Platinum Company. After I explained I'd called months before for service, etc. woman told wouldn't fix my
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# 37226
SCOTTSDALE - AZ 02-28-2012
Kathee,SCOTTSDALE AZ
Posted On 02/28/12
Review No. 25801
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Bottom line...this company has gone bankrupt but they still have their company listed on the internet (with their 800 #) as if they are still doing business. When I called the recording said it was now Platinum Warranty. Was on hold for 10 minutes before a answering service picked up...she said they were good about returning calls. We'll see. Just called my credit card company and disputed the charges that were billed in August, 2011. Looks like I am going to get my money back. For all you others that got ripped off and paid by credit card...you might want to look into that option. Good Luck! view less
Bottom line...this company has gone bankrupt but they still have their company listed on the internet (with their 800 #) as if they are still doing business. When I called the recording said it was now Platinum Warranty. Was on hold for 10 minutes before a answering service picked up...she said they were good about returning calls. We'll see. Just called my credit card company and disputed
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# 25801
Gilbert - AZ 02-16-2012
Bob Johnson,Gilbert AZ
Posted On 02/16/12
Review No. 24511
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Scam.. do not support. They took my money and did not come to my house to service anything! $900.00 down the drain!
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# 24511
- 12-26-2011
Duane, Phoenix, AZ
Posted On 12/26/11
Review No. 20604
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Called Several Times. Paid a year in advance. Company bankrupt - see article...
http://www.azfamily.com/news/consumer/InHouse-Home-Warranty-Leaves-Customers-Wondering-133917388.html
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# 20604
- 12-16-2011
Charles Calabrese
Posted On 12/16/11
Review No. 19807
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Called them today 12/16/2011. and they said they were out of business. The pump went out on my pool .NOT WHAT I WANTED TO HEAR They said they were being taking over , sounds kinda fishy .. come fix my pool then ,I asked and talked to Brock and he said no can do .Hmmmmm
contracted with them for 2years 1st time they denied a claim for my garbage disposal , after going back n forth with office gal they finally replaced . view less
Called them today 12/16/2011. and they said they were out of business. The pump went out on my pool .NOT WHAT I WANTED TO HEAR They said they were being taking over , sounds kinda fishy .. come fix my pool then ,I asked and talked to Brock and he said no can do .Hmmmmm
contracted with them for 2years 1st time they denied a claim for my garbage disposal , after going back n forth with
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# 19807
- 10-27-2011
gene petrini
Posted On 10/27/11
Review No. 16939
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This company has not returned my phone calls, deducted two payments from my bank account. I have called the fraud department at my bank to try and recover the money. A total rip off company!!!
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# 16939
- 10-24-2011
Jessica Ryan
Posted On 10/24/11
Review No. 16797
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have several owners who have there warranty with this company in the beginning they were really great and efficent, the last 3 months, you can not get a hold of any one, never get a calls back, they have been working on an HVAC for 2 months now and I continue to get the run around on when it is going to be completed.

I tried to call all weekend for no A/C you just get an answering machine, so I guess they do not have 24 hour response time any longer, it is 11 am on Monday and still getting an answering machine. Starting to think they are just collecting money while they are in the process of going out of business?? view less
I have several owners who have there warranty with this company in the beginning they were really great and efficent, the last 3 months, you can not get a hold of any one, never get a calls back, they have been working on an HVAC for 2 months now and I continue to get the run around on when it is going to be completed.

I tried to call all weekend for no A/C you just get an
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# 16797
- 09-10-2011
Lynn, Phoenix, AZ
Posted On 09/10/11
Review No. 14959
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
InHouse Home Warranty refused to cover Solar Hot Water Heater replacement despite an exclusion not being listed in the contract. A complaint was filed with the BBB and through arbitration the BBB determined that InHouse owed $340+ to a replacment unit.
Despite the BBB arbitration process being legally binding, InHouse did NOT pay the owed money. To date no payment has been received though money was owed over two months ago.

STAY AWAY from this company!!! Does not even abide by the BBB arbitration rulings. Consumers have little recourse (I used to have over a $600/yr policy through InHouse). Please, for your own sake, find another warranty company view less
InHouse Home Warranty refused to cover Solar Hot Water Heater replacement despite an exclusion not being listed in the contract. A complaint was filed with the BBB and through arbitration the BBB determined that InHouse owed $340+ to a replacment unit.
Despite the BBB arbitration process being legally binding, InHouse did NOT pay the owed money. To date no payment has been received
... view more
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# 14959
- 08-25-2011
B Frank
Posted On 08/25/11
Review No. 14410
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
If you read the fine print they state that all items are prorated based upon life expectancy. Reasonable service time, however find a way by pro rating to weasle out of any needed replacement. In process of cancelling policy. No company is perfect as they have to make a profit, but this one rates lower than the rest. Use another company...
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# 14410
- 07-27-2011
Chris Avondale Arizona
Posted On 07/27/11
Review No. 13547
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
I had this company for over a year and had constant calls to them over my pool heater. 3 service calls (and fees) later they tell me the same piece they have been trying to "fix" is not covered on the 4th trip. The service man they send actually told me not to renew with this company because it is the most difficult for him to subcontract with. Getting return calls back takes many days (over time quoted). The have since called me 6 times to try and get me to resign and leave constant voicemails asking why I'm not returning thier calls and if I ever need anything repair wise to please call. Desperate much?? I have more than once called back and told them to take me off the list and I am a dissatisfied customer. Lastly, before I even owned the house this company was calling me trying to schedule "routine inspection" on my A/C and they had my name from the closing documents from the house. I later read online that this is their "Scam" and use this as a way to "fix" their "free A/C inspection" yearly. Go elsewhere, bad company check other sites reviews, I wish I would have. view less
I had this company for over a year and had constant calls to them over my pool heater. 3 service calls (and fees) later they tell me the same piece they have been trying to "fix" is not covered on the 4th trip. The service man they send actually told me not to renew with this company because it is the most difficult for him to subcontract with. Getting return calls back takes many days (over
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# 13547
- 07-13-2011
Anup, Scottsdale, AZ
Posted On 07/13/11
Review No. 13144
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
They are very good when you want to renew your warranty and return the call very fast. When called for service no call return for 2 days after calling 5 times. Every time someone takes the message and say someone will get back to you. Very dissatisfied with the service.
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# 13144
- 07-12-2011
Denise-Phoenix AZ
Posted On 07/12/11
Review No. 13112
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I purchased the extra roof coverage. Had a leak in my roof. They tell me it's not covered. I had a service call for a broken light switch and power plug. The tech charged me two service fees, one for each. The plug and switch were in the same room. They both were electrical. He only came out once. Every time I have called, they have to call me back and my problem is usually not covered. Worst company I've had for home warranty. view less
I purchased the extra roof coverage. Had a leak in my roof. They tell me it's not covered. I had a service call for a broken light switch and power plug. The tech charged me two service fees, one for each. The plug and switch were in the same room. They both were electrical. He only came out once. Every time I have called, they have to call me back and my problem is usually not
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# 13112
- 05-21-2011
Cindy, Phoenix, AZ
Posted On 05/21/11
Review No. 11979
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
I have always had timely service. Our issue has been with denials of coverage. We have been told that the item needing repair was "beyond the useful life" almost every time the item was an expensive one, requiring us to challenge the company. Sometimes we have been successful but others, not. This denial of coverage is in spite of the fact that the company accepts money for coverage. If they want to use this reason for a denial they should inspect the house prior to accepting coverage. view less
I have always had timely service. Our issue has been with denials of coverage. We have been told that the item needing repair was "beyond the useful life" almost every time the item was an expensive one, requiring us to challenge the company. Sometimes we have been successful but others, not. This denial of coverage is in spite of the fact that the company accepts money for coverage. If they
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# 11979
- 04-06-2011
Jamie T, Chandler, AZ
Posted On 04/06/11
Review No. 11127
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Very dissatisfied with this company. We have had this warranty for two years and will not be renewing. Claim denied on an AC repair for "lack of maintenance" when the unit was maintained exsactly as the technician advised. Slow response time, poor repair/replacement service, inflated quote on service.
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# 11127
- 03-25-2011
Jamie, Chandler, AZ
Posted On 03/25/11
Review No. 10991
3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
I have used In House for several repairs at my home and for the most part have been pleased with their service. I would say that recently they've been a little harder to get a hold of and a little lax in returning phone calls. Overall I have been happy with their servies and have renewed for the past 3 years.
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# 10991
- 03-25-2011
Jamie782-7824
Posted On 03/25/11
Review No. 10990
3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
I have used them for several repairs over the last 4 years and have been pleased. I have noticed recently that their customer service has slipped, it takes longer to get a call back and they drop the ball here and there. I have been able to count on them in most situations.
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# 10990
- 02-07-2011
KEN MESA ARIZONA
Posted On 02/07/11
Review No. 10284
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
tried to get my pool heater fixed for 11 months now. in house replaced just about every part on the heater and charged me $45.00 every time. now they refuse to replace the heater after trying to fix it over one year. they are vary disorganized and it takes forever to receive a return phone call. stay away
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# 10284
- 09-15-2010
Ben, Phoeniz, AZ
Posted On 09/15/10
Review No. 8020
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have made several claims on various properties I own in the area and I have been dissapointed each time. They are slow to respond and very disorganized. I would NOT recommend to anyone.
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# 8020
- 08-23-2010
Phoenix, AZ
Posted On 08/23/10
Review No. 7768
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Worked well for me for 3 years on two homes. Then they denied a valid claim on an AC unit that they inspected and repaired previously. They claimed to not have the repair on record.
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# 7768
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