LandAmerica
Customer Reviews ( on a scale of 5 )
Service Plan
*This plan appears to cover home buyers. The contract does not specify if it covers existing homes. You should call the company to verify the coverage
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Notes and Disclaimers- In the earlier days, we collected ratings, but did not collect the review comments from users. So the total # of user ratings may not match with the total # of comments in some cases.
- Premium and deductible pricing info was taken from internet resources and may have changed recently. Please call insurance provides for latest pricing info
Don’t waste your time with this company. The policy is full of exclusions. Virtually, nothing is covered.
I have put in three claims and they have denied all
three of them stating that it was due to workmanship,
and varius other clauses that were written with big
loop holes in the favor of Land America.
I have used the warranty twice. Once for an electrical problem and once for our heater going out. Both times the items were repaired. My only complaint was the time it took to get the heater repaired. It was in the middle of the winter and it took a week for the repair to be done, but the repair was done in the time frame of the warranty contract. It took a while since the heater went out on a Friday night (of course), then between the alloted time for a response from the repairman and the ordering of parts it took a week. I think the response time is standard for any home warranty contract.
They actually accepted a claim of mine and it’s going on 3 weeks in the middle of the texas heat with no AC. there’s really no telling when they’re going to do their job.
Don’t use this comany unless you likereceiving the run around and hollow promises.
Placed my first service request with LandAmerica for a leaking h/w heater. LandAm answered my call in a reasonable amount of time and told me they would have a plumber contact me. 2 hours later, I received the call from the plumber, very nice, who told me they couldn’t come out to replace my h/w heater for 4 days, not so nice. Reluctantly, I agreed. 4 days pass, I leave work early, and the plumber is late for my appointment. I call the plumber who tells me they are out of town for the holiday weekend and is sorry he forgot about my appointment. He recommends that I call LandAm and hangs up. I call LandAm and long wait review the situation with the customer service rep. She puts me on hold for 20 minutes and returns to the line to tell me she can’t get ahold of any plumbers, but I’m free to try to get a plumber to come out on my own, but I’ll have to have him call LandAm before they’ll authorize any work. You have got to be kidding me, right! Furious, I ran to Home Depot and bought a new h/w heater for $300 and in less than 2 hours I had the installation complete. I was ready to cancel my policy for a refund, but I thought I’d give them one last chance. I called once again and reviewed the case with a customer service rep. He explained their policy excludes the home owner from completing the repairs for reimbursment, even though they screwed me and forced me into the situation. He also said that, if he were in my situation, he’d probably cancel his policy as well. Home Warranty’s are such a rip off!!