Land America

Home Warranty Plan Details and Reviews for Land America

Land America
Customer Service 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating1.6 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Total Reviews: 41
Total Quotes : 0
Premium $255-480
Deductible $50
Effective 30 days after enrollment
Years In Business 2016
BBB Rating
Complaint Resolution
Offers Online Claims
Coverage Area Nationwide (USA)



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Reviews & Ratings

lompoc - CA 02-22-2016
chris bean,lompoc CA
Posted On 02/22/16
Review No. 97807
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
After purchase of our home, we noticed a gas smell between house & garage. I found that pipe had rusted through. I turned off the gas & sent e-mail to website as instructed. Called the company after no response for 2 days. They said they did not consider it an emergency if no call. Their service man assessed the problem & called the company about the gas & water heater leak. Company responded that repairs were not covered because it was outside the perimeter of the house. Also said that I should contact the manufacturer of the water heater about leak as they did not cover it. Their service man said he would replace the rusted 10 foot gas line for $1,200. He said this was the standard cost in this area for the work. I called a local reputable business who did the work for $300. We did NOT renew our worthless contract! view less
After purchase of our home, we noticed a gas smell between house & garage. I found that pipe had rusted through. I turned off the gas & sent e-mail to website as instructed. Called the company after no response for 2 days. They said they did not consider it an emergency if no call. Their service man assessed the problem & called the company about the gas & water heater leak.
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# 97807
Whitehouse Station - NJ 07-19-2013
Marilyn J Doyle,Whitehouse Station NJ
Posted On 07/19/13
Review No. 62515
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
The only bad things I have to say about this home warranty company is that they don't have a lot of available service people in my area and the trade call price took a hefty jump this year.
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# 62515
Phoenix - AZ 07-27-2012
Elly Whyte,Phoenix AZ
Posted On 07/27/12
Review No. 38740
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I was sold this warranty as part of the home inspection when I bought my home. I was not very happy when the home inspector would not let me be present at the inspection to start with, thought that was strange. Met the inspector when he was done and reviewed the report. He left. I went around the property looking to see what he had alluded to in his report and found termites on the back patio, very obvious tubes, inspector had made no mention of any termite findings. Called my realtor, she called LandAmerica who called the inspector. He said he stood by his report that there was no evidence of termites. And all that time I was standing by the evidence of the termites that his trained eye could not see!! I called the state board of pest control and found out there was a pre treat on the house and I was still within the warranty period. Termites treated. Problem solved. Never used the warranty and cancelled as soon as the year was up. Now a REALTOR, I will never use or recommend this company. view less
I was sold this warranty as part of the home inspection when I bought my home. I was not very happy when the home inspector would not let me be present at the inspection to start with, thought that was strange. Met the inspector when he was done and reviewed the report. He left. I went around the property looking to see what he had alluded to in his report and found termites on the back
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# 38740
- 10-19-2011
Jamal Smith, Compton CA
Posted On 10/19/11
Review No. 16630
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
• I called for 5 leaks in plumbing. I checked my contract first to see if it was covered as all should do. The plumber came out within the time contract stated they would. They offered me options which is refreshing since other companies don’t. Tech repaired asap and Dave C in the Authorization as he called him self was great! After reading some of the comments here in the web site, I see people still are not very honest. The reps I spoke to were very professional and don’t speak to people like some of the comments here! To Jennifer - Tomball, Texas, your contract was expired what do you think, you can crash your car and then get insurance that fraud HELLO! view less
• I called for 5 leaks in plumbing. I checked my contract first to see if it was covered as all should do. The plumber came out within the time contract stated they would. They offered me options which is refreshing since other companies don’t. Tech repaired asap and Dave C in the Authorization as he called him self was great! After reading some of the comments here in the web site, I see
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# 16630
- 04-02-2011
Lori, Houston Texas
Posted On 04/02/11
Review No. 11092
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
We have had a home warranty since we bought the house in 2006. I did not rate them higher simply because we have not made any major claims. The first claim was when we moved in - the A/C did not work. Since it was a weekend we had to wait a few days for someone to come out and fix it. Turns out out it was just a disconnected wire. Problem solved. He also did a quick check on the A/C units (one unit is newer and was replaced before we bought the house; the other unit is older and was put in with the house - he said the make sure to keep up the maintenance on it and when it goes out the warranty company will only replace it with an equal unit, I can understand that; I don't remember but I think he added some freon to the unit).
The second claim was for a leaky water heater. I noticed a mildew spot on the ceiling. Tech came out quickly and repaired the leaky pipe.
The third claim was for an outside outlet. The tech said the wires looked like they were cut so it was not covered - no big deal.
The fourth claim was for the built-in microwave. It is the original with the house. The handle was starting to break and the motherboard or something was out.The handle was not part of the problem but they gave us the choice of reparing the unit or taking the money and putting it towards a new microwave. We chose to take the money and get a new one. It did not cover the entire cost for a new one - the only gave us enough for the part repair. We knew how much they were giving us before we accepted and we wanted a new one instead and were happy the deal.
The most recent claim was for the stove. The knob to turn the stove on would not turn. We took the knob off and tried turning the metal piece with pliers. The metal piece broke off. It was the same service tech for the microwave. He came out the next day. He didn't have the part to fix it so had to order it and make sure the company was OK with repairing it. The first part was defective and had to order another one. He kept us informed the whole time and came out to repair it when the part came in.
I have not had any problems with them and have been very happy with the service I have received so far. I'm not sure what will happen if we have a major repair, we will have to wait and see. view less
We have had a home warranty since we bought the house in 2006. I did not rate them higher simply because we have not made any major claims. The first claim was when we moved in - the A/C did not work. Since it was a weekend we had to wait a few days for someone to come out and fix it. Turns out out it was just a disconnected wire. Problem solved. He also did a quick check on the A/C units (one
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# 11092
- 01-14-2011
Mesenhimer, Timothy Fountain Valley Ca
Posted On 01/14/11
Review No. 10004
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Our Dishwasher failed recently, and the company, now named Buyers Protection Group, came out diagnosed it and came out about 7 days later with a new unit, took the old one away.
We are very happy!
Only paid a Service, Trade fee, and saved over $700
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# 10004
- 09-01-2010
Cindy, Phoenix, AZ
Posted On 09/01/10
Review No. 7887
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This home warranty was sold to me at the closing of my house. Little did I know, Land America had filed for bankruptcy previous to my purchase of the warranty and as soon as I needed a repair, it was BPG (Buyers PROTECTION?? Group) that was there to 'help' (or so I thought) me. I had a LOUD banging noise on my A/C unit. I called for a service call and was told they "Don't do noises". WHAT? She asked what was wrong with it. I didn't know. She said they "Don't do discovery". WHAT? I asked what that meant. She said they won't come to figure out what's wrong with it. Well, if I was qualified enough to determine what was wrong with it, I'd be qualified enough to fix it myself. It took a call to the home inspector then lots of calls to BPG's regional manager to get someone to come over. Actually, THREE different repairmen came at 3 different times, PLUS one we called on our own. Two couldn't tell us a thing. Two others (one was the one we called on our own) told us the air handler is about 15 yrs old and the compressor is about 2 yrs old and they don't match. They said the compressor is already damaged and what really needs to be done is to replace the air handler and compressor at the same time. Reports were written and given back to BPG and you know what? They wiped their hands of it. They told us it's not their problem, they won't do anything about it, we can sue them if we want and their lawyers will be happy to speak with ours. What a company! I'd NEVER EVER use them again nor do I want their unprofessional (except for one guy) service men back in my house. Shame on them. Hmmmm....maybe I should call that show "Shame on You" or whatever it is. Everyone should know what kind of rip-off company they are. view less
This home warranty was sold to me at the closing of my house. Little did I know, Land America had filed for bankruptcy previous to my purchase of the warranty and as soon as I needed a repair, it was BPG (Buyers PROTECTION?? Group) that was there to 'help' (or so I thought) me. I had a LOUD banging noise on my A/C unit. I called for a service call and was told they "Don't do noises". WHAT?
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# 7887
- 07-29-2010
Cindy, Stanton, CA
Posted On 07/29/10
Review No. 7401
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
They will opt to not renew your contract if you make a claim.
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# 7401
- 07-22-2010
Jennifer - Tomball, Texas
Posted On 07/22/10
Review No. 7306
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
We purchased this warranty in 2005 when we purchased our home. Our A/C unit stopped cooling earlier this month and I went to call them and noticed our policy had expired. I paid out of pocket to get everything repaired. I called them this evening trying to renew and was told, "Our company no longer wants the liability on your property. We chose NOT to renew your policy."

WHAT?!? I have had MAYBE three VERY SMALL claims since 2005. Obviously I am looking for another company to cover our home. view less
We purchased this warranty in 2005 when we purchased our home. Our A/C unit stopped cooling earlier this month and I went to call them and noticed our policy had expired. I paid out of pocket to get everything repaired. I called them this evening trying to renew and was told, "Our company no longer wants the liability on your property. We chose NOT to renew your policy."

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# 7306
- 06-02-2010
David Lander, Glen Rose, TX
Posted On 06/02/10
Review No. 6672
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
No problem with this company unless you have a claim. I had a/c problem (York) and they agree to replace, but with a brand I had never heard of. The condensor made so much noise you could not stay outdoors. After many calls to their service techs I replaced, at my expense.
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# 6672
- 05-24-2010
Sheila Taylor , Houston Tx
Posted On 05/24/10
Review No. 6567
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have had this company for 2 years. I have finally had enough. My dishwasher would not heat up and only came on half the time. The first repairman they sent out told me I needed to turn the hot water on in the sink, wait for it to get hot and then turn on my dishwasher! When I ask him why I never had to do that before he told me I didn't know what I was talking about. He was ask to leave my house! Next my pool pump when out. A repairman was sent out and told me he could replace the pump the next day. The warranty company decided to get another repairman to look at the problem. The second repairman could not come out for over a week. When I called the warranty company and ask them who was going to get the "green" out of my pool, they kindly informed me I would be paying for that. Well after many phone calls and heated debates the original repairman was allowed to replace the pump. This company tries to deny all claims, sends out repairmen who do not have a clue, and are just down right rude. I am changing to another company. view less
I have had this company for 2 years. I have finally had enough. My dishwasher would not heat up and only came on half the time. The first repairman they sent out told me I needed to turn the hot water on in the sink, wait for it to get hot and then turn on my dishwasher! When I ask him why I never had to do that before he told me I didn't know what I was talking about. He was ask to leave
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# 6567
- 05-17-2010
Antonio Garcia, Chandler, Arizona
Posted On 05/17/10
Review No. 6486
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Land America is not a reputable company. My air conditioner stopped working last night when the temperature reached above 95 degrees. They cam out the next day when it was cloudy and 85 degrees and told me that it just needed some freon. I had asked a friend of mine who owns an air conditioning company to take a look at it and he told me that the 26 year old unit needed replacing since it was leaking oil and the valves were in bad shape. The Land America tech did not look at very much at all and just concluded that it needed freon. When I went to call Land America, the technicians ran off in their truck. I called Land America and they said they would get back to me but were unconcerned. This is not customer service nor is it a safe practice in Arizona to not properly evaluate an air conditioning unit that is so old. view less
Land America is not a reputable company. My air conditioner stopped working last night when the temperature reached above 95 degrees. They cam out the next day when it was cloudy and 85 degrees and told me that it just needed some freon. I had asked a friend of mine who owns an air conditioning company to take a look at it and he told me that the 26 year old unit needed replacing since it
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# 6486
- 05-13-2010
Rosa, Oxnard, CA
Posted On 05/13/10
Review No. 6441
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
The first year I had this warranty in 2007 all the appliances in my home were covered to a certain extent. Upon renewal the following year I paid extra to have the maximum upgrade to my policy to have more coverage. Turns out they decided to remove the coverage to my refrigerator, washer and dryer yet the premium kept going up each year. My refrigerator works, but makes a very loud humming sound. Now that I needed it repaired they tell me the refrigerator coverage was removed 2 years ago and that they would not cover just a humming sound if the frige works anyways. I went back and looked at my renewal contract and it did say those this were not covered, but how can they just remove something without indicating it in a separate correspondence and keep raising the renewal premium cost? One assumes your renewing to keep the same coverage. Not once did they indicate to me there was an additional cost to add the fridge, washer and dryer back onto the policy (another $105) plus I would need to pay for an appliance inspector to come out and verify first the appliances are in good working order and submit to them so the will accept to cover them. If those appliances were covered to begin with why do I need to prove they are working? They will not keep customers if they keep up with this kind of bad business practices. view less
The first year I had this warranty in 2007 all the appliances in my home were covered to a certain extent. Upon renewal the following year I paid extra to have the maximum upgrade to my policy to have more coverage. Turns out they decided to remove the coverage to my refrigerator, washer and dryer yet the premium kept going up each year. My refrigerator works, but makes a very loud humming
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# 6441
- 05-11-2010
Sherri, Litchfield Park, AZ
Posted On 05/11/10
Review No. 6423
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
The week before Thanksgiving 2009 I called Land America Home Warranty to open a claim on our oven when it failed to heat.

In response to our claim Land America Home Warranty sent AZ Appliance to our home. AZ Appliance stated that they would order the needed parts and schedule the repairs to our oven. However, AZ Appliance failed to keep the scheduled appointment for repairs because Land America decided, for undetermined reasons, not to honor our home warrantee contract.

I contacted Land American Home Warranty and spoke with David in the Authorization Department when it became apparent that Land America would not deliver the services promised under our warrantee. Dave was rude and accusatory during the conversation, and left me feeling that I was under cross examination for a criminal act.

After months of appeals to Land America to honor my home warrantee I have been forced to conclude that I have been scammed. view less
The week before Thanksgiving 2009 I called Land America Home Warranty to open a claim on our oven when it failed to heat.

In response to our claim Land America Home Warranty sent AZ Appliance to our home. AZ Appliance stated that they would order the needed parts and schedule the repairs to our oven. However, AZ Appliance failed to keep the scheduled appointment for repairs
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# 6423
- 04-21-2010
Mark Palm Springs CA
Posted On 04/21/10
Review No. 6242
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
It took 4 days to get an approval on my claim. They don't return calls!!!!! bad company
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# 6242
- 02-21-2010
Brown, Texas
Posted On 02/21/10
Review No. 5740
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I was held hostage without power for 4+ days (Friday through Tuesday-last weekend of Jan). Camped in living room with my wife and four children sleeping on the floor (tile)-temps were near freezing. Called local electricians to repair electrical panel. 2 differing estimates were both deemed "too high" by LandAmerica (one on Friday and one on Saturday). So LandAmerica hired an individual to drive 112 miles (yes, one hundred and twelve miles) to my house. Problem was he did not show on Saturday or Sunday as promised by LandAmerica. Said individual arrived on Monday, w/o parts or plan to repair my panel and after a cursory look, claimed my panel was "overloaded" exempting LandAmerica from paying. Said individual left my home never to be seen/heard from again. I phoned one of the local electricians to return to my home (Tuesday) in order to perform the $3,800 (yeah, thousands) in repair work and paid every cent out of my pocket. I’m currently working the refund of both service calls, dealing with the LandAmerica resolution department, my credit card company to refund the yearly insurance premium paid in full, the BBB for obvious reasons, and the military legal department (active duty military member). These are the facts of my experience-decide for yourself what to do. Footnote: the long distance electrician failed to perform a load test in accordance with NEC (National Electrical Code) standards to determine what, if any, electrical load existed on my panel; he merely looked at my panel and tried to add the circuit breaker amp ratings to determine the load. If you have an electrical panel (you do) add the circuit breaker amp ratings and you’ll determine that your box “appears overloaded” because the total will be in excess of the 200 amp (most homes) rating of your panel. I bet LandAmerica has never paid on an electrical panel with this neat little scam… view less
I was held hostage without power for 4+ days (Friday through Tuesday-last weekend of Jan). Camped in living room with my wife and four children sleeping on the floor (tile)-temps were near freezing. Called local electricians to repair electrical panel. 2 differing estimates were both deemed "too high" by LandAmerica (one on Friday and one on Saturday). So LandAmerica hired an individual to
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# 5740
- 02-12-2010
Kaddoura
Posted On 02/12/10
Review No. 5692
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I had a problem with watre heater and I needed to replace it same night.. they did not return my call till next moring. I had to get a technician and repalce it same night. when I requested a reimbursement they said " sorry no reimbursement, too bad"
this is nonsense.. you pay your premiums to have peace of mind and they find all excuses not to pay their share. total rip off.
I do not recommend this company. view less
I had a problem with watre heater and I needed to replace it same night.. they did not return my call till next moring. I had to get a technician and repalce it same night. when I requested a reimbursement they said " sorry no reimbursement, too bad"
this is nonsense.. you pay your premiums to have peace of mind and they find all excuses not to pay their share. total rip off.
I
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# 5692
- 01-30-2010
Lacy, Longview, TX
Posted On 01/30/10
Review No. 5590
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
I had several service calls this year with this company, and for the most part the service calls were responded to promptly, but I did have one call that took a week to get a repair person out for, and then there was a debate with the repair person and the warranty company about who was paying for the repair and what it consisted of! The issue was going to cost more than originally expected and the warranty company started questioning what the repair guy was doing and seemed like they were back pedaling for ways to avoid paying for the repair in my home. Then they told me that the repair guy who was at my house could not do the repair that day and that they wanted a second opinion, but I would have to pay for a service call the new guy to come to my house, and pay another service call if the original guy had to come back to do the work! Ridiculous! The repairman that was there at my house had already been to my house 2 times previously to do work and did just fine without argument! Why did they all of a sudden have a problem with his assessment?

And I did have one incident where I needed an appliance replaced that was very old and an ackward size. The warranty company and I went back and forth for several weeks about how much they were willing to pay for the appliance replacement and what appliance I needed to replace it with (like they lived in my home and I didn't know what should be replaced). They gave me a website and said to give them a couple of options off of their sponsored website, so I did and when I spoke to the representative, they were not at all thrilled with my 3 options and told me that they couldn't pay for it and issued me a check to purchase a new appliance through an alternate distributor! It was a terrible hassle and one of the worst expeiences I had with the company. After weeks of arguing and the run around, they eventually went from an absolutely unacceptable replacement offer to one that at least covered most of the cost I had to pay to find an appliance that nearly matched what I had lost! view less
I had several service calls this year with this company, and for the most part the service calls were responded to promptly, but I did have one call that took a week to get a repair person out for, and then there was a debate with the repair person and the warranty company about who was paying for the repair and what it consisted of! The issue was going to cost more than originally expected
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# 5590
- 01-21-2010
Jojy
Posted On 01/21/10
Review No. 5534
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Its been 5 months (and going) I have been struggling to get a simple kitchen appliance problem resolved from this company. The problem was with my cooktop ignition going non stop clicking. The rapair contractor they sent, couldnt fix it because he couldnt open the glasstop and while trying to open it, he broke it. He told them they cooktop glass needs to be replaced. And since then they are donig this dance of "The manager is making accessment of the case". After 5 months when they finally contacted me, they wanted me to sign a legal agreement that I have to agree to whatever part they send or else accept the money "they think" is suitable . Now that is a catch because I will never be able to get a glass top for that price. Never again with this company. view less
Its been 5 months (and going) I have been struggling to get a simple kitchen appliance problem resolved from this company. The problem was with my cooktop ignition going non stop clicking. The rapair contractor they sent, couldnt fix it because he couldnt open the glasstop and while trying to open it, he broke it. He told them they cooktop glass needs to be replaced. And since then they are
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# 5534
- 01-15-2010
JK, Redondo Beach, CA
Posted On 01/15/10
Review No. 5483
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
LandAmerica provides poor services. They were rude and kept telling me what won't pay for the repairs without even knowing what's going on. They just want to get every excuse not to pay.
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# 5483
- 01-04-2010
Nina, Boise, Idaho
Posted On 01/04/10
Review No. 5311
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This is the worst company I have ever had to deal with. My heater broke in the middle of winter (8 degree nights outside) and it took 2 days to get someone out. Apparantly they only had one service provider for heat???? Then when the service provider came out, they assessed that the problem was a big one and the heater(over 39 years old) should be replaced. We even said we would partially pay to get a good model. Land America then said they needed a second opinion, which took another day and a half to get some one out. The second company agreed that the unit should be replaced, but said they could "bandaid" it and it would hopefully get us by until Land America decided what to do.
Because the second company was not contracted with them view less
This is the worst company I have ever had to deal with. My heater broke in the middle of winter (8 degree nights outside) and it took 2 days to get someone out. Apparantly they only had one service provider for heat???? Then when the service provider came out, they assessed that the problem was a big one and the heater(over 39 years old) should be replaced. We even said we would partially pay
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# 5311
- 11-09-2009
Allen, Ogden Ut
Posted On 11/09/09
Review No. 4937
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This company was horrible. The subs that came out didnt know what they were doing and each call had to come back multiple times. They did not screen their subs and sent one that was not licensed and was a fraud. The state of Utah was in the process and did take him to court and order him to quit doing business. Every call was a horrible experience.
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# 4937
- 10-17-2009
A. Harper, San Antonio, TX
Posted On 10/17/09
Review No. 4691
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
I purchased a policy in August 2008. So far, I've submitted five work orders.

The first three were for plumbing leaks in either the kitchen or guest bathroom. The contractor responded within two days each time and repaired the leaks. They replaced the garbage disposal on one call.

The fourth call was for air conditioning service. Our A/C wasn’t cooling. The contractor filled the refrigerant, reset the unit and it worked fine since.

I made a fifth call today for an Air Handler condensing line leak. I'm waiting to see how this service call turns out. I'll definitely let you know.

So far, they've been great. However, our work orders were for minor/routine repairs. I pray we don't have a major repair requirement anytime soon. view less
I purchased a policy in August 2008. So far, I've submitted five work orders.

The first three were for plumbing leaks in either the kitchen or guest bathroom. The contractor responded within two days each time and repaired the leaks. They replaced the garbage disposal on one call.

The fourth call was for air conditioning service. Our A/C wasn’t cooling.
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# 4691
- 08-31-2009
Frank, Woodland Hills, Ca
Posted On 08/31/09
Review No. 4335
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have warranty which indicates AC is covered. But to replace it they need to do modification and its cost 1350$. Because they are providing cheap AC condenser which requires modifications. And its been 11 month still no result.
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# 4335
- 07-28-2009
Erin Perata
Posted On 07/28/09
Review No. 3973
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I have been dealing with Land America for almost a year. I have had 4 different service people out to "fix" my oven. The notes on this one over takes people over 10 mins to read every time I call. Finally today I get David, the rudest person I have ever dealt with in my life. He was screaming over my questions when I asked if i could please speak with someone else he told me there is no one else and then hung up on me. My husband then called and talked with the manager Pricilla and she was the same way. So our oven is not fixed because of a safety feature that is not covered and we can pay for it to be fixed. I'm now shopping for a new warranty company. view less
I have been dealing with Land America for almost a year. I have had 4 different service people out to "fix" my oven. The notes on this one over takes people over 10 mins to read every time I call. Finally today I get David, the rudest person I have ever dealt with in my life. He was screaming over my questions when I asked if i could please speak with someone else he told me there is no one
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# 3973
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