LandAmerica
Home Warranty Plan Details and Reviews for LandAmerica
Premium: $255-480
Deductible: $50
Effective: 30 days after enrollment
Web: landam.com
Deductible: $50
Effective: 30 days after enrollment
Web: landam.com
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
It has been two weeks since I called in my A/C does not work. The repair company was there within twenty four hours. He identified the evaporator was bad. Land America called me the same day saying I had to pay $80.00 more for incidentals that were not covered. I agreed and have been waiting twelve days and still not fixed. I call every two days and customer service is very friendly but cannot answewr why it’s not fixed. They may save $75.00 by buying bulk but I have no A/C in 90+ temoeratures in San Antonio for over two weeks.
Tried to use the warranty for a water heater. The results: 1. Plumber turned off the water to my house for 3 days because he was not experienced with the product and could not stop it from flooding my garage. 2. They rejected my water heater claim because it had a solar unit attached. 3. I specifically purchased this policy for the water heater and the swimming pool pump. They told me I should have gone through the fine print more thoroughly, and that upon discovering my water heater was excluded they would refund me for only the remainder of the warranty. Even if I discovered one day after purchasing that what the agent told me was inaccurate I would still have to pay for that day plus a processsing fee. Their business practices are bad and their agents are even worse!
Don’t buy warranty from this company. Having heater problem. They came and inspect and left and never call me again. Call them serveral times, but did not get any responsd. Finally file complaint with BBB. Their vice president call me and offer me only half of repair cost. Their excuse was the heater is old and dirty and not cover under the warranty. The heater is 25 years old suppose be old and dirty. The problem is the broken gas vale not the dirty old heater
terrible service
Stay away from Land America. They are the worst! All they do is send the 2nd tier repairpeople after you have to call them for weeks. They just try to delay the process until you cave in a get the problem fixed outside the warranty. Again: Land America sucks big time. Don’t ever consider them!
Our first warranty item was a failed baseboard heater (item costs about $50). It took them two weeks to get a contractor out to look at the heater. It turns out that they did not have any electrical contractors in the area so they had to sign up a new one. After that, it took about two weeks for the contractor to actually replace the heater.
Our second item to fail was the dishwasher. The first contractor contacted was located some 70 miles away and could not easily get to our home. A week later, another contractor was chosen (after I called and complained). However, this contractor had not been paid for a previous service call (according to them) by Land America so they would not do another service call until they were paid.
I have now been told by Land America to call anyone I want and just pay for the service call. Land America will reimburse me in 30 days.
Cancellation for me is out of the question, because the electrician charged them more than the original contract to replace a $50 base board heater. (Note to all – if the repair is simple and the total costs are close to the deductible – do it yourself to preserve your possible cancellation refunds. This will generally only work for the first service call. In my case, my refund is zero after the first service call.)
Hope this info helps.
Please DO NOT buy LandAmerica Home Warranty Insurance. It is ripoff. My experience was very bad and unbelievable. I got the faucet leak on sink in the bath room. Make a request online and waited for two days with no response from LandAmerica. When I called the customer service, they told me that it was not covered under policy. I told them this was a plumbing problem and it was not covered – what was covered under plumbing on the policy – they said go and read the policy!!!. Again, please DO NOT use LandAmerica Home Warranty Insurance period.
My heat pump starting to make a loud clunking noise… Its 15 years old. Bought a Foreclosure and my Inspector recommended I purchase a warranty at a special price because I was using them for the inspection.
I though it was a sales ploy until I went out and looked at the 8 Seer unit. It was toast!
Bought the warranty with the A/C Addendum.. 11month into the contract I files a claim and within 7 days I had a New Payne 13 Seer unit up and running for a $ 50.00 deductible!
Great Service and Results. I renewed for an additional year!
CB Mesa, AZ
I purchased a fourplex on October 10th, 2008, and as part of the deal the Seller was required to purchase a one year home warranty for us. They purchased the warranty from CRES Insurance, and the plan had already been paid for by the seller, and was supposedly active. We had the water turned on at one of the vacant units (Which we were in the process of getting ready for us to live in) in the fourplex on October 14th, 2008. Everything was fine for a couple of weeks, and then we had a water pipe bust under the house. My wife called to make the claim. They sent out a plumber, and then they said they would not cover the repair because it was pre-existing. If it were pre-existing, then why hadn’t it been leaking for the two weeks prior? They claim that the leak was caused by old corroded pipes, and that they still would not cover it. However, they knew the age of the property at the time the warranty was purchased, and had no problems accepting payment for the warranty without any requirement for an inspection of any kind. Now my wife and I have no more time, and we are forced to move into this apartment without any running water because we have to be out of our old house. They said we can dispute the denial, but we would have to submit a copy of our home inspection (Even though no inspection was required when the warranty was purchased). They are just a typical insurance/warranty company that is happy to take people’s money, but never want to pay on a claim. Now my new wife and I will have to live without water for an undetermined amount of time. They even told me that if we did go ahead and pay to have it repaired that there was no way they would reimburse us for the expense.
They still refuse to pay for the repair. BTW the warrant for this piece of property cost us $1000.00. The repair total will be about $350.00 I have filed a complain with the BBB (Whose website already ratees this company as an F), and they basically told the BBB to F off (that must be where the F rating comes from). I have also filed a formal complaint with the Texas Real Estate Commission. The TREC is the agency that grants the licenses to these theives in the state of Texas.
Placed my first service request with LandAmerica for a leaking h/w heater. LandAm answered my call in a reasonable amount of time and told me they would have a plumber contact me. 2 hours later, I received the call from the plumber, very nice, who told me they couldn’t come out to replace my h/w heater for 4 days, not so nice. Reluctantly, I agreed. 4 days pass, I leave work early, and the plumber is late for my appointment. I call the plumber who tells me they are out of town for the holiday weekend and is sorry he forgot about my appointment. He recommends that I call LandAm and hangs up. I call LandAm and long wait review the situation with the customer service rep. She puts me on hold for 20 minutes and returns to the line to tell me she can’t get ahold of any plumbers, but I’m free to try to get a plumber to come out on my own, but I’ll have to have him call LandAm before they’ll authorize any work. You have got to be kidding me, right! Furious, I ran to Home Depot and bought a new h/w heater for $300 and in less than 2 hours I had the installation complete. I was ready to cancel my policy for a refund, but I thought I’d give them one last chance. I called once again and reviewed the case with a customer service rep. He explained their policy excludes the home owner from completing the repairs for reimbursment, even though they screwed me and forced me into the situation. He also said that, if he were in my situation, he’d probably cancel his policy as well. Home Warranty’s are such a rip off!!
They actually accepted a claim of mine and it’s going on 3 weeks in the middle of the texas heat with no AC. there’s really no telling when they’re going to do their job.
Don’t use this comany unless you likereceiving the run around and hollow promises.
I have used the warranty twice. Once for an electrical problem and once for our heater going out. Both times the items were repaired. My only complaint was the time it took to get the heater repaired. It was in the middle of the winter and it took a week for the repair to be done, but the repair was done in the time frame of the warranty contract. It took a while since the heater went out on a Friday night (of course), then between the alloted time for a response from the repairman and the ordering of parts it took a week. I think the response time is standard for any home warranty contract.
I have put in three claims and they have denied all three of them stating that it was due to workmanship, and varius other clauses that were written with big loop holes in the favor of Land America.
Don’t waste your time with this company. The policy is full of exclusions. Virtually, nothing is covered.