Comments on: LandAmerica

By: Jamal Smith, Compton CA

Jamal Smith, Compton CA — Wed, 19 Oct 2011 17:02:55 +0000

• I called for 5 leaks in plumbing. I checked my contract first to see if it was covered as all should do. The plumber came out within the time contract stated they would. They offered me options which is refreshing since other companies don’t. Tech repaired asap and Dave C in the Authorization as he called him self was great! After reading some of the comments here in the web site, I see people still are not very honest. The reps I spoke to were very professional and don’t speak to people like some of the comments here! To Jennifer – Tomball, Texas, your contract was expired what do you think, you can crash your car and then get insurance that fraud HELLO!

By: Lori, Houston Texas

Lori, Houston Texas — Sat, 02 Apr 2011 21:49:42 +0000

We have had a home warranty since we bought the house in 2006. I did not rate them higher simply because we have not made any major claims. The first claim was when we moved in – the A/C did not work. Since it was a weekend we had to wait a few days for someone to come out and fix it. Turns out out it was just a disconnected wire. Problem solved. He also did a quick check on the A/C units (one unit is newer and was replaced before we bought the house; the other unit is older and was put in with the house – he said the make sure to keep up the maintenance on it and when it goes out the warranty company will only replace it with an equal unit, I can understand that; I don’t remember but I think he added some freon to the unit). The second claim was for a leaky water heater. I noticed a mildew spot on the ceiling. Tech came out quickly and repaired the leaky pipe. The third claim was for an outside outlet. The tech said the wires looked like they were cut so it was not covered – no big deal. The fourth claim was for the built-in microwave. It is the original with the house. The handle was starting to break and the motherboard or something was out.The handle was not part of the problem but they gave us the choice of reparing the unit or taking the money and putting it towards a new microwave. We chose to take the money and get a new one. It did not cover the entire cost for a new one – the only gave us enough for the part repair. We knew how much they were giving us before we accepted and we wanted a new one instead and were happy the deal. The most recent claim was for the stove. The knob to turn the stove on would not turn. We took the knob off and tried turning the metal piece with pliers. The metal piece broke off. It was the same service tech for the microwave. He came out the next day. He didn’t have the part to fix it so had to order it and make sure the company was OK with repairing it. The first part was defective and had to order another one. He kept us informed the whole time and came out to repair it when the part came in. I have not had any problems with them and have been very happy with the service I have received so far. I’m not sure what will happen if we have a major repair, we will have to wait and see.

By: Mesenhimer, Timothy Fountain Valley Ca

Mesenhimer, Timothy Fountain Valley Ca — Fri, 14 Jan 2011 22:51:57 +0000

Our Dishwasher failed recently, and the company, now named Buyers Protection Group, came out diagnosed it and came out about 7 days later with a new unit, took the old one away. We are very happy! Only paid a Service, Trade fee, and saved over $700

By: Cindy, Phoenix, AZ

Cindy, Phoenix, AZ — Thu, 02 Sep 2010 04:35:00 +0000

This home warranty was sold to me at the closing of my house. Little did I know, Land America had filed for bankruptcy previous to my purchase of the warranty and as soon as I needed a repair, it was BPG (Buyers PROTECTION?? Group) that was there to ‘help’ (or so I thought) me. I had a LOUD banging noise on my A/C unit. I called for a service call and was told they “Don’t do noises”. WHAT? She asked what was wrong with it. I didn’t know. She said they “Don’t do discovery”. WHAT? I asked what that meant. She said they won’t come to figure out what’s wrong with it. Well, if I was qualified enough to determine what was wrong with it, I’d be qualified enough to fix it myself. It took a call to the home inspector then lots of calls to BPG’s regional manager to get someone to come over. Actually, THREE different repairmen came at 3 different times, PLUS one we called on our own. Two couldn’t tell us a thing. Two others (one was the one we called on our own) told us the air handler is about 15 yrs old and the compressor is about 2 yrs old and they don’t match. They said the compressor is already damaged and what really needs to be done is to replace the air handler and compressor at the same time. Reports were written and given back to BPG and you know what? They wiped their hands of it. They told us it’s not their problem, they won’t do anything about it, we can sue them if we want and their lawyers will be happy to speak with ours. What a company! I’d NEVER EVER use them again nor do I want their unprofessional (except for one guy) service men back in my house. Shame on them. Hmmmm….maybe I should call that show “Shame on You” or whatever it is. Everyone should know what kind of rip-off company they are.

By: Cindy, Stanton, CA

Cindy, Stanton, CA — Thu, 29 Jul 2010 19:19:10 +0000

They will opt to not renew your contract if you make a claim.

By: Jennifer - Tomball, Texas

Jennifer - Tomball, Texas — Fri, 23 Jul 2010 01:09:51 +0000

We purchased this warranty in 2005 when we purchased our home. Our A/C unit stopped cooling earlier this month and I went to call them and noticed our policy had expired. I paid out of pocket to get everything repaired. I called them this evening trying to renew and was told, “Our company no longer wants the liability on your property. We chose NOT to renew your policy.”

WHAT?!? I have had MAYBE three VERY SMALL claims since 2005. Obviously I am looking for another company to cover our home.

By: David Lander, Glen Rose, TX

David Lander, Glen Rose, TX — Wed, 02 Jun 2010 12:04:56 +0000

No problem with this company unless you have a claim. I had a/c problem (York) and they agree to replace, but with a brand I had never heard of. The condensor made so much noise you could not stay outdoors. After many calls to their service techs I replaced, at my expense.

By: Sheila Taylor , Houston Tx

Sheila Taylor , Houston Tx — Mon, 24 May 2010 22:45:36 +0000

I have had this company for 2 years. I have finally had enough. My dishwasher would not heat up and only came on half the time. The first repairman they sent out told me I needed to turn the hot water on in the sink, wait for it to get hot and then turn on my dishwasher! When I ask him why I never had to do that before he told me I didn’t know what I was talking about. He was ask to leave my house! Next my pool pump when out. A repairman was sent out and told me he could replace the pump the next day. The warranty company decided to get another repairman to look at the problem. The second repairman could not come out for over a week. When I called the warranty company and ask them who was going to get the “green” out of my pool, they kindly informed me I would be paying for that. Well after many phone calls and heated debates the original repairman was allowed to replace the pump. This company tries to deny all claims, sends out repairmen who do not have a clue, and are just down right rude. I am changing to another company.

By: Antonio Garcia, Chandler, Arizona

Antonio Garcia, Chandler, Arizona — Mon, 17 May 2010 21:55:33 +0000

Land America is not a reputable company. My air conditioner stopped working last night when the temperature reached above 95 degrees. They cam out the next day when it was cloudy and 85 degrees and told me that it just needed some freon. I had asked a friend of mine who owns an air conditioning company to take a look at it and he told me that the 26 year old unit needed replacing since it was leaking oil and the valves were in bad shape. The Land America tech did not look at very much at all and just concluded that it needed freon. When I went to call Land America, the technicians ran off in their truck. I called Land America and they said they would get back to me but were unconcerned. This is not customer service nor is it a safe practice in Arizona to not properly evaluate an air conditioning unit that is so old.

By: Rosa, Oxnard, CA

Rosa, Oxnard, CA — Fri, 14 May 2010 00:26:45 +0000

The first year I had this warranty in 2007 all the appliances in my home were covered to a certain extent. Upon renewal the following year I paid extra to have the maximum upgrade to my policy to have more coverage. Turns out they decided to remove the coverage to my refrigerator, washer and dryer yet the premium kept going up each year. My refrigerator works, but makes a very loud humming sound. Now that I needed it repaired they tell me the refrigerator coverage was removed 2 years ago and that they would not cover just a humming sound if the frige works anyways. I went back and looked at my renewal contract and it did say those this were not covered, but how can they just remove something without indicating it in a separate correspondence and keep raising the renewal premium cost? One assumes your renewing to keep the same coverage. Not once did they indicate to me there was an additional cost to add the fridge, washer and dryer back onto the policy (another $105) plus I would need to pay for an appliance inspector to come out and verify first the appliances are in good working order and submit to them so the will accept to cover them. If those appliances were covered to begin with why do I need to prove they are working? They will not keep customers if they keep up with this kind of bad business practices.