Liberty Home Protection
Home Warranty Plan Details and Reviews for Liberty Home Protection
Premium: $280-550
Deductible: $50-75
Effective: Buyer can choose
Web: libertyhomeprotection.com
Deductible: $50-75
Effective: Buyer can choose
Web: libertyhomeprotection.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 11 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 11 Rate this Company!
Coverage Area: USA - All States
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Liberty Warranty offers a flexible plan and pricing; some plans cover home office equipments such as personal computer, printer etc. Please review the policy offering for more details
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Complete review is not available. Ratings are copied from the old rating system
Complete review not available. Ratings are copied from the old rating system
Complete review is not available. Ratings are copied from old rating system
My AC unit is on the downhill slide and when I called to inform Liberty Home Protection, the maximum they would pay would be $500. It will cost $2600 for another unit and installation. I told the claims person that I was told from the sales rep that it would be replaced. The claims rep stated to me that I was incorrect and they would have never said that. I terminated my account. After doing so, I called as if to be a new customer and used the AC unit example and was told again that it would be paid for 100%. I asked to speak to a manager and was transfered to customer service. The rep from customer service offered little to help the situation and would not let me go to the next level. I WOULD CAUTION ANYONE AGAINST THIS COMPANY. READ THE FINE PRINT AND DO YOUR HOMEWORK FIRST!
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I purchased Liberty without seeing this site. I have a plumbing issue in my house. We live in a town of 100,000 people in Kansas, and they have not been able to find a plumber who is willing to come to our house. The ones in our town don’t want to work with them (go figure!) and the ones in the nearby towns won’t come to our town. (makes sense because there are plenty of plumbers in our town.) Finally, after lots of wasted time on the phone, and two weeks with the plumbing issue, the representative told me I could have it fixed and they would reimburse me.
We’ll see if they do. At present, I would recommend against this company, especially if you live in a smallish town where they might have trouble finding a provider.
I called Liberty Home Protection on a Friday afternoon, (4:45 pm), due to my A/C unit not running. They told me someone would call in 4-8 “business hours”. Come to find out “business hours” doesn’t include Saturday/Sunday for an A/C repair man… Finally once they came out, my A/C unit needed the coils cleaned. This is a maintenance issue and not covered. Which I understood. However, I was charged $50.00 for the service call/deductible and $214.00 for the cleaning. Come to find out, when I contacted my usual A/C person, he indicated that a coil cleaning would be around $150.00.
Go figure, I use the people Liberty Home Protection recommends, I pay $114.00 more.
I will not renew my warranty with this company.
I had problems at rental property with AC the contractor they sent was kinda shady he was trying to get money from me and the warranty company but the warranty company found him out and they paid for the repairs, they were very helpful and the work is still not complete because the contractor didnt finish the job but they are working on trying to get the ac running to full capacity. It is working but the upstairs isnt cooling like the downstair which they promise to fix I can say I am pleasantly surprised with the company
Oh Boy!! This is a total rip off company. They not only charged me $50 from my deductible but also charged me $350/- to clean the ducts and central A/C. My local handy man told me that they usually charge $150/- and is a routine thing that they do for their customers. I was charged so much more by these rip off’s. Note: Maintainence is not part of their contract.
The problem that I have is that the company does not send reminders when your contract has expired. This presents problems because I had three contracts with them. One for my home and two for my rentals. Another situatioin is that they did not have a vendor for repair of my bathtub/spa. They paid someone over $400 to replace a motor, but it would have cost me more than an additional $350.00 for them to tear up the tile to get to the motor. My electrician came to repair the electrical circuit. At that time the spa began to work and I informed the company but they had already paid for the repair and therefore the Spa company just kept the $475.00 for a motor that was not replaced. Since, they my contract has expired. I am hoping that I can get the spa company to come and fix the two jets that are not working for the $475.00 that was paid.
First time I used the service, they were very prompt, job done, very pleased. Then AC failed, phoned and was advised that they did not have a contracted service company in the area. Phoned daily, they asked that I get my own service company, and after receiving results of problem, phone them and get approval. Phoned them 3 days in a row, and was advised they had not yet made a decision.
Reported problem, advised no company in area, get my own and phoned them with problem and repair estimate. I did and every day I phoned, was advised they had not made a decision, this was on AC repair. Very dissatisfied.
Did not get service man out after 2 weeks of phoning them.
After 2 weeks, the had not given me an answer on repair of AC.