Liberty Home Protection
Customer Reviews ( on a scale of 5 )
Service Plan
Liberty Warranty offers a flexible plan and pricing; some plans cover home office equipments such as personal computer, printer etc. Please review the policy offering for more details
Notes and Disclaimers- In the earlier days, we collected ratings, but did not collect the review comments from users. So the total # of user ratings may not match with the total # of comments in some cases.
- Premium and deductible pricing info was taken from internet resources and may have changed recently. Please call insurance provides for latest pricing info
Complete review is not available. Ratings are copied from the old rating system
Complete review not available. Ratings are copied from the old rating system
Complete review is not available. Ratings are copied from old rating system
My AC unit is on the downhill slide and when I called to inform Liberty Home Protection, the maximum they would pay would be $500. It will cost $2600 for another unit and installation. I told the claims person that I was told from the sales rep that it would be replaced. The claims rep stated to me that I was incorrect and they would have never said that. I terminated my account. After doing so, I called as if to be a new customer and used the AC unit example and was told again that it would be paid for 100%. I asked to speak to a manager and was transfered to customer service. The rep from customer service offered little to help the situation and would not let me go to the next level. I WOULD CAUTION ANYONE AGAINST THIS COMPANY. READ THE FINE PRINT AND DO YOUR HOMEWORK FIRST!
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I purchased Liberty without seeing this site. I have a plumbing issue in my house. We live in a town of 100,000 people in Kansas, and they have not been able to find a plumber who is willing to come to our house. The ones in our town don’t want to work with them (go figure!) and the ones in the nearby towns won’t come to our town. (makes sense because there are plenty of plumbers in our town.) Finally, after lots of wasted time on the phone, and two weeks with the plumbing issue, the representative told me I could have it fixed and they would reimburse me.
We’ll see if they do. At present, I would recommend against this company, especially if you live in a smallish town where they might have trouble finding a provider.
I called Liberty Home Protection on a Friday afternoon, (4:45 pm), due to my A/C unit not running. They told me someone would call in 4-8 “business hours”. Come to find out “business hours” doesn’t include Saturday/Sunday for an A/C repair man… Finally once they came out, my A/C unit needed the coils cleaned. This is a maintenance issue and not covered. Which I understood. However, I was charged $50.00 for the service call/deductible and $214.00 for the cleaning. Come to find out, when I contacted my usual A/C person, he indicated that a coil cleaning would be around $150.00.
Go figure, I use the people Liberty Home Protection recommends, I pay $114.00 more.
I will not renew my warranty with this company.
I had problems at rental property with AC the contractor they sent was kinda shady he was trying to get money from me and the warranty company but the warranty company found him out and they paid for the repairs, they were very helpful and the work is still not complete because the contractor didnt finish the job but they are working on trying to get the ac running to full capacity. It is working but the upstairs isnt cooling like the downstair which they promise to fix I can say I am pleasantly surprised with the company