National Home Protection
Deductible: $60
Effective: 30 days after enrollment
Web: nationalhomeprotection.co...
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 107 Rate this Company!
Coverage Area: USA - All States
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
This company is now defunct. NY Attorney General has won the lawsuit against this company. If you were a customer, you might be eligible to receive the proceedings from the settlement. For more details read the following article: NY AG wins lawsuit against National Home Protection
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No rating, just wanted to say this company is being sued by the state of Texas.
Thought ya’all should know that.
When i signed with this company for three years, they promised me with a $50 gift certificate from Home Depot. I never got this certificate after mailing all the required documents. When I’m trying to contact them, no luck and nobody can be reached. When i made my complaint to BBB they refer me to NY Attorney General’s office where I filed my complains. Later i found out thay NY AG sued this company and won a $900,000 suit to be paid to the customers. I should get all my money back since i never call and get any service and for all the hasstle and lies they made. This company should payback all the costumers regardless if they did or not call for service. $900,000 is not enough to give back to costumers.
I also got scammed by this company in May ‘07. Had to replace my a/c on my own as they denied claim. Same thing sent records etc., they said had a pre existing condition. 100 degree weather what else could I do. Reason I am posting is NYS atty. general has closed the case, you must file on your own. Was told that today when I called. Woman said there was nothing else left, so we are all probably out of luck.
They are the worst company I ever signed with. I gave them all the documents they asked for when my A/C went off and they kept on dragging the case for 3 months just to dispute my claim although I had my machine serviced twice a year and I played everything by their rule but , what can I say, that are a shame on the industry
I placed a call to the company and had a technician come out (same day)to give an estimate for the repair. He tried calling them to get an authorization # to complete the work but was unable to get an answer. I was unable to get an answer from the company from that point on. Since that time, I have learned that there are two lawsuits against them. One from the state of NY and the second in TX. They are not (and apparently never were)licensed to do business in the state of Texas. We prepaid on a 3 year contract (and also never received our Home Depot cards!) Since approx 1 1/2 years had passed since we took out the policy, we were issued a refund for the remainder of the plan by our credit card company. We also joined a class action lawsuit here in Texas.
If there was a 0 rating this company would receive it from me. They took my money and when I had a problem with a covered item , they denied it. It took me approximately one week to get in touch with them (because “their computer was down ‘ . They promised to call me, but never did. Then they assigned a contractor that told me he doesn’t service my area. Another contractor came out and when he called them to get approval for the broken item, they denied the claim. I had to get it fixed myself. Now some four months later, their phone is disconnected.
I have recently mail a letter to the Attorney General’s office. I took out a 5 year policy with this company. First claim or two, all was fine. They sent out service person, I paid my copay and all was good. Since February, 2009, I have not been able to contact them. I purchased a five year plan which was supposed to also include my roof. Well, long story short, since February I have had to replace my garbage disposal, dishwasher, and central air/heat all at my expense. Also, I never received the $250 in Home Depot gift cards I was supposed to receive.
I own an appliance company in CA and have given up trying to collect from this company for the past 2 years.
These people rip off there customer’s and Service people.
I have 5 invoice’s that have never been paid, going on 2.5 years now.
was just searching and found this:
NATIONAL HOME PROTECTION (NHP) SUED BY NEW YORK STATE ATTORNEY GENERAL ANDREW CUOMO.On APRIL 27, 2009 Attorney General Andrew M. Cuomo announced that his office has filed suit against National Home Protection, Inc. and three principals, Leo Serrur, David Seruya and Victor Hakim in New York Supreme Court in Manhattan. To Ensure Restitution for defrauded Consumers, Court Freezes Company and Principal Assets.If you have been “RIPPED OFF” by NHP, IMMEDIATELY go to this Website http://www.oag.state.ny.us and file a complaint.GOOD LUCK TO EVERYONE! This is a start, it could take years of litigation before this is settled, but we’re on our way!!
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still am waiting on reimbursement for 11/26/08 claim on pool filter. the work was approved, however i had to pay the pool company up front because NHP did not have a pool contractor in our area. I was told to submit the bill. Then the dance began. I was told i had to fax maintence records before i could be reimbursed. We had lived in the house less than a year so the pool company was good enough to give me any records then had for the past 3 years. Still waiting to be reimbursed. They were very verbally abusive on the phone. Told me it was not approved work, however i had the claim number and person who gave approval-as did the folks at the pool company. Was told all of us were lying. Gave a call every month just for fun, but in May the calls stopped being answered. Now we have an AC issue, no phone calls are going thru and the 2 emails have not been replied to.
Any idea if there is a class action against these losers? I’m on board.
When I first got this company (Feb 07), I immediately used their services on my fridge. No problems. 6 months later, my A/C went out during the 90 degree heat. I called to make a claim, and the repairman they sent out said my A/C was broken, but it should DEFINITELY be covered by the warranty. Surprise surprise, NHP disagreed with the repairman THEY sent out. Why don’t they trust the judgment of the repairman they selected? Needless to say, I ended up paying out of pocket to fix it. I haven’t had any issues with my house since then until now. My garbage disposal quit working, and guess who isn’t answering their phones…NHP.
I prepaid for a 3 year policy. I am just counting that up as a wash. Oh, and I never got the free Home Depot gift cards that was promised either. I guess I got duped.
WORST COMPANY I HAVE EVER DELT WITH. WILL NEVER RECOMMEND IT TO MY WORST ENEMY
Don’t waste your time trying to contact this company. File report with BBB and Attorney General of your state and ask to be placed in class action law suit against NHP. Remember anyone working for this company knows what is happening and they, especially the president, are laughing at you. If you get the chance, give them my full appreciation for their lack of concern. I HOPE SOMEDAY i CAN REPAY THEM ALL.
Actually I wanted to share that at least they returned my money… I filed a claim thru Amex since my recent repair complaints were not honored and I did not even get those ‘gift cards’…
Anyways..I would suggest for those of you who have the same issues as mine… please contact your credit card issuer …
Good Luck!
I have been fighting a problem for over one year. I have sent them all the additional information they requested and was even told it was approved for payment and the check would be sent. They do not respond to emails or phone calls. I even sent a letter to the president with no response. STAY AWAY
This company is pretty much unreachable…waste of money and time.
Company is out of business. Secretary of State (NY) has frozen company’s accounts and filed a fraud lawsuit.
Crooks Watch out HVAC Contractors they dont pay there bills
DFW Contractor
the worst company i never see in my life. They owe me $180, but they did not send me the check, though it has been two years, i left a lot of times messages, contacted customer service, noone replied nor processed the transaction. It is big bogus company, they always denies the claims, don’t go with this company. They contract agreement does not cover all items. Everthing is bogus, a big scam. Don’t get deceived by this company like me. I purchased a home warranty plan with this company with out knowing any details of this company. It is in newjersey. I wonder whether the company really exists in newjersey. everything is pretty bad with this company.
Up until this year I thought the company was doing a good job. Whenever I called they sent a repair man out within 2 days. Then this year April,2009 my washing machine stop working. This happen on a Friday night, I signed up on line, never got a response, then I started calling, after about 3 days I finally got someone. The first people I was referred to told me they stop doing business with them, that should have set off a red flag for me, but it didn’t. Then I called back and they gave me a number to another company. They came out and told me that it would cost less to buy another washer than to fix it. The repair me then told me that he would get in touch with NHP. After a week he called me back and told me that he had been trying to get in touch with with them and he could not. I started calling and when I finally reached them they claim that they had been trying to reach the repair man and they could not. To make a long story short I kept getting the run around from them and the serviceman told me that he had did a number of other jobs for them and he was still waiting to be paid. For about 3 weeks I left message after message and when I finally got someone all they would tell me is that my claim was with the authorization department. Now all I get is a busy signal. As of May 14 I cancelled the policy. I also purchased my own washing machine. I had been with them 4 years.
First of all, Let it be stated that I MAnage a Lcensed, Insured Plumbing Service in Northern Va. near Dulles Airport. We had done a number of jobs for National Home Protection. Not only did they fail to pay for any of our services, they Performed Fraudulant Acts on a number of their paying customers.
After witnessing such and not ever recieving funds for services rendered, I LET YOU HEAR THE TRUTH…
T Plumber
They are a total sham. I’ve been calling for weeks to check on the status of things and they have stopped answering their phones! Don’t waste your money!
They dont answer the phone it is busy or it will ring then goes to a busy signal. They dont respond to email. They are excellent at charging your credit card for there monthly dues. I guess I wont have my home issue problem resolved by them since they dont respond. Basically, if you want to pay for no service then these guys are for you.
I have tried now for 3 days to get them to answer their phone and email. My paper work says they can be reached 24/7. Their webb site now says Mon.-Fri 10-5. I have just cancelled their auto deduction on my credit card. This company as far as I am concerned has stolen my money and everone else. Any suggustions how they can be stopped?