National Home Protection
Customer Reviews ( on a scale of 5 )
Service Plan
Notes and Disclaimers
- In the earlier days, we collected ratings, but did not collect the review comments from users. So the total # of user ratings may not match with the total # of comments in some cases.
- Premium and deductible pricing info was taken from internet resources and may have changed recently. Please call insurance provides for latest pricing info
This company has the worst customer service I have ever encountered. I had an emergency claim that was never escalated appropriately. Once the contractor they chose called it was 4 days after the original claim. The contractor never showed and then I was told by the customer service representative they were not responsible for contractors not showing. They gave me a number for the next contractor rather than making the call themselves. I feel this company is very unprofessional. I escalated my issues to management and never received a call back from them.
This organization is the cloest thing to a gang of crooks that there is in home warranty business. I threatened to sue and called the stat attorney on them to get my money back when they refused to even answer the phone or return calls when I called for service.
Customers service reps were rude. When you call you sit on hold for 30-45 minutes. When I finally did talk to someone they were short with me and explained nothing. I was referred to one company that came to my house and told me what the problem was, then I received an email from NHP about a different company handling the problem. When I called the second company he had no idea what I was talking about so I called the first company and they were still handling my claim and were going to fix the problem. The company that fixed the problem was nice and very helpful but the rude people at NHP were no help at all, sorry I bothered them, I would hate for them to have to do their jobs. I will definitely keep a home warranty but will call other companies customer service first before I choose my next one.
They yelled at me, discriminated against me calling me lady in rude terms, laughed at me, hung up on me and told me good luck and have fun with that when I said I was filing a complaint with the NY Attorney General. Denied my claim saying I didn’t take care of my a/c unit which we did. Excuse after excuse and extremely rude. They threatened to take money out of my account in excess of $300 for canceling. So with that I’ve had to cancel my checking account and credit cards and filed a fraud complaint with my bank on them. Their Home Depot gift card is a fraud too. You can find complaints all over the internet about them. Please stay away from them!
Very very bad service. Found that they canncelled the service without informing me and have not credit the account. Having a hard time to get the money back, they dont pick up the phone and when you ask about to the money, they put you on hold and slam the phone. I have spent more than few hours trying to get a rep to help.. no luck
We are a service provider for National Home Protection and we have experienced the same poor quality of customer service from this company when calling in for authorizations. We have completed approximately 25 service calls for this company and there hasn’t been one single service that has actually be authorized/approved by NHP. It is always turned down due to pre-existing conditions, poor service records, etc. We will no longer accept any calls from National Home Protection and will tell everyone we know about this company. I am sorry for all of the people who have spent their hard earned money on a warranty which is completely useless.
The biggest bunch of thieves imaginable. Rude, unrepentant LIARS who refuse to answer or return phone calls and NEVER send promised reimbursements. The initial call people are nice because they ARE AN ANSWERING SERVICE - not anyone who actually works at the FRAUD known as National Home Protection. The subhuman who routinely denies ANY submitted claim - and who continually changes his name from “Andy” to whatever - is the most obnoxious SLIMEBALL you will ever have the misfortune of dealing with. DO NOT FORK OVER A PENNY TO THIS EVIL COMPANY!
We are a contractor who performed work once for National Home Protection. It’s four months later and we ahve not been paid. This company has lied to us and has not paid a bill and is now avoiding our phone calls.
Turned out to be a complete Fraud. My AC unit needs a fan motor replaced for month and a half now. As of yet they are of no help..giving all kind of excuses. I have been calling them everyday and they keep making these empty promises like”Oh we will call you in an hour etc”. THe vendor is tired of them too.. they never call him, etc.
The operator was extremely rude..as a matter fo fact laughing at me and I could hear bunch of other ladies laughing at my phone conversation. This company must be taken to legal authorities.
National Home Protection is a fraudulent company. They deny legitimate claims and use contractors that are not properly licensed or insured. The contractor they sent to my home admitted that he has never been paid by NHP, nor has he seen them pay a claim in any of his dealing with them. NHP is not qualified to sell insurance in the state of NY, or the state of FL (where I am located). According to the state insurance offices of New York and Florida, In order to sell home warranties, a company needs to be licensed to sell insurance, which Nation Home Protection is not. They will be hearing from the proper authorities as I have reported them to the BBB, the NY District attorney, the office of insurance regulation in both FL and NY, the Internet Crime Complaint Center and the FBI Internet Fraud Division. I also reported them to be flagged by my credit card company and all three credit rating agencies.
This company is horrible. I called about 10 times and never received my warranty packet or the $50 gift card. They told me that I would get 2 free service calls but failed to explain that it would be when my policy was up for renewal 8 MONTHS from that date. So I had to pay $60 bucks.Makes no sense. My A/C went out in 90 degree weather and I have a scik 2 year old who will convulse if her body temp goes up. They were extremely slow to get the approval and technician out, promised me multiple phone calls to check in and see if the technician came. I got neither and when I called to talk to a manager he was very bland, uncaring and unresposive. I told them I wanted to cancel and they didn’t care. This is the worst customer service I have ever experienced in my entire life and each time I called in the wait time is always between 15-30 minutes. Unbelievable.
I called in a claim only to get referred to a string of indepedent contractors who refused to provide service. National Home Protection seemed to think it was okay for me to have to continue to follow up with contractors and come back to them for more referrals after I got turned down.
This may not be a real cmpany but it is like scam! They do anything not respond your calls and deny any legitimate coverage.
Yep, They’re worthless scammers! $50.00 gift card incentive is a scam. They denied me because I submitted for the card too early? Then I submitted two more times and was told they didnt’ have any record of the second or third submittal. Finally I was told that they would not send my card because I filed with the NY BBB.
I am new Home owner did a home inspection before purchase and everything was working. Our oven and dish washer stopped working after couple of weeks. They rejected the claim saying it is a preexisting condition with no more info.
This is a scam –this company does everything it can to avoid paying a claim from putting you on hold for 20 minutes at a time to claiming new rules that are only on their online contract–not the one they mail to you. Their employees can only read from a script unless you are talking with “a manager”–they demand more and more service background information to avoid having to really handle a claim. DO NOT EVER SEND ONE PENNY TO THIS COMPANY!!!!
Please, never use this company. They are a complete scam. I never received the $50 gift card they promised. When I did have a plumbing claim, it took the contractor three days to arrive. The plumber they fixed dropped and broke toilet and flooded my bathroom and hallway. It ruined my flooring. They vacuumed up the water, dropped off a new toilet, but refused to pay for repairs. They even insisted I pay them an additional $300 for some other repair. Same day, my A/C went out. Took days for someone to arrive. I was told I need a new unit. Faxed over maintenance records and was denied stating I did not properly maintain my unit. Your better off just not keeping a warranty. You end up paying the monthly fee for the warranty, the service fee to the contractor, and then full price of the repair when they deny it.
They are very unprofessional, uneducated and full of excuses. DO NOT USE THEM. I am canceling them today!
Do not choose these guys no matter what. Tried using this in Michigan, they have contracted with very few repair companies, and when they cannot find one, they push everything back on you.
Example: After them telling me no-one was available to come out for 2 months…so they told me to get my own. Then when I did find one, and the work was done, they would not re-imburse the repair company, so the repair company came after me. For me, we had an issue with the computer on a stove, that needed to be replaced. They ended up giving us $212 for a replacement stove (original was $800). You are better going without rather than going with this company.
Do not choose this company by no means. I’ve called to have the refrigerator fixed and came up with excuses to pay only for a portion of the problem. When I had agreed to their terms, then they decided not to fix the refrigerator at all. Their customer service is pretty poor and they put you on hold without anybody answering thier phone. I can’t imagine a company like this providing services to homeowners. I will put a claim with the NY Attorney General.
they find any reason to deny your claim. don’t waste your money on them.
I wish I had found this website BEFORE I signed on with National Home Protection. Now I am stuck with them for a year since they won’t let me out of my contract without a $250 cancellation fee. I have made 2 claims and both times the customer service was horrid. I had to call over 10 times each to get anything moving forward. In both cases, they only called me once. They paid one claim (finally) and denied the other claim. My main reason for giving them the worst rating possible is because of how much time I have had to invest to get anything done. It just shouldn’t be this difficult. Please whatever you do…don’t go with this company. I’m trapped with them until 6/24/09 (It’s on my calendar). Don’t make my same mistake.
When I tried to use my warranty for a leak I got a lot of red tape, a dishonest contractor and rough treatment from the warranty company who ultimately denied my claim (for a leaking PVC pipe!) I was able to get them to reimburse me $100 of the $425 I spent having the leak repaired on my own - but they really should have covered the entire expense - with the exception of the deductible. I will not be renewing this policy!
I have my doubts that this is even really a company. Talk about runaround. They are unprofessional, unorganized and will go to great lengths to not assist you, let alone fix your problem. Stay away from this company! They are the worst of the worst. I have had a home warranty company for the past 20 years and have never had any difficulties. Since I switched to National Home Protection, it’s been nothing but trouble. BUYER BEWARE!!!!