National Home Protection
Deductible: $60
Effective: 30 days after enrollment
Web: nationalhomeprotection.co...
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
This company is now defunct. NY Attorney General has won the lawsuit against this company. If you were a customer, you might be eligible to receive the proceedings from the settlement. For more details read the following article: NY AG wins lawsuit against National Home Protection
I am new Home owner did a home inspection before purchase and everything was working. Our oven and dish washer stopped working after couple of weeks. They rejected the claim saying it is a preexisting condition with no more info.
Yep, They’re worthless scammers! $50.00 gift card incentive is a scam. They denied me because I submitted for the card too early? Then I submitted two more times and was told they didnt’ have any record of the second or third submittal. Finally I was told that they would not send my card because I filed with the NY BBB.
This may not be a real cmpany but it is like scam! They do anything not respond your calls and deny any legitimate coverage.
I called in a claim only to get referred to a string of indepedent contractors who refused to provide service. National Home Protection seemed to think it was okay for me to have to continue to follow up with contractors and come back to them for more referrals after I got turned down.
This company is horrible. I called about 10 times and never received my warranty packet or the $50 gift card. They told me that I would get 2 free service calls but failed to explain that it would be when my policy was up for renewal 8 MONTHS from that date. So I had to pay $60 bucks.Makes no sense. My A/C went out in 90 degree weather and I have a scik 2 year old who will convulse if her body temp goes up. They were extremely slow to get the approval and technician out, promised me multiple phone calls to check in and see if the technician came. I got neither and when I called to talk to a manager he was very bland, uncaring and unresposive. I told them I wanted to cancel and they didn’t care. This is the worst customer service I have ever experienced in my entire life and each time I called in the wait time is always between 15-30 minutes. Unbelievable.
National Home Protection is a fraudulent company. They deny legitimate claims and use contractors that are not properly licensed or insured. The contractor they sent to my home admitted that he has never been paid by NHP, nor has he seen them pay a claim in any of his dealing with them. NHP is not qualified to sell insurance in the state of NY, or the state of FL (where I am located). According to the state insurance offices of New York and Florida, In order to sell home warranties, a company needs to be licensed to sell insurance, which Nation Home Protection is not. They will be hearing from the proper authorities as I have reported them to the BBB, the NY District attorney, the office of insurance regulation in both FL and NY, the Internet Crime Complaint Center and the FBI Internet Fraud Division. I also reported them to be flagged by my credit card company and all three credit rating agencies.
Turned out to be a complete Fraud. My AC unit needs a fan motor replaced for month and a half now. As of yet they are of no help..giving all kind of excuses. I have been calling them everyday and they keep making these empty promises like”Oh we will call you in an hour etc”. THe vendor is tired of them too.. they never call him, etc.
The operator was extremely rude..as a matter fo fact laughing at me and I could hear bunch of other ladies laughing at my phone conversation. This company must be taken to legal authorities.
We are a contractor who performed work once for National Home Protection. It’s four months later and we ahve not been paid. This company has lied to us and has not paid a bill and is now avoiding our phone calls.
The biggest bunch of thieves imaginable. Rude, unrepentant LIARS who refuse to answer or return phone calls and NEVER send promised reimbursements. The initial call people are nice because they ARE AN ANSWERING SERVICE – not anyone who actually works at the FRAUD known as National Home Protection. The subhuman who routinely denies ANY submitted claim – and who continually changes his name from “Andy” to whatever – is the most obnoxious SLIMEBALL you will ever have the misfortune of dealing with. DO NOT FORK OVER A PENNY TO THIS EVIL COMPANY!
We are a service provider for National Home Protection and we have experienced the same poor quality of customer service from this company when calling in for authorizations. We have completed approximately 25 service calls for this company and there hasn’t been one single service that has actually be authorized/approved by NHP. It is always turned down due to pre-existing conditions, poor service records, etc. We will no longer accept any calls from National Home Protection and will tell everyone we know about this company. I am sorry for all of the people who have spent their hard earned money on a warranty which is completely useless.
Very very bad service. Found that they canncelled the service without informing me and have not credit the account. Having a hard time to get the money back, they dont pick up the phone and when you ask about to the money, they put you on hold and slam the phone. I have spent more than few hours trying to get a rep to help.. no luck
They yelled at me, discriminated against me calling me lady in rude terms, laughed at me, hung up on me and told me good luck and have fun with that when I said I was filing a complaint with the NY Attorney General. Denied my claim saying I didn’t take care of my a/c unit which we did. Excuse after excuse and extremely rude. They threatened to take money out of my account in excess of $300 for canceling. So with that I’ve had to cancel my checking account and credit cards and filed a fraud complaint with my bank on them. Their Home Depot gift card is a fraud too. You can find complaints all over the internet about them. Please stay away from them!
Customers service reps were rude. When you call you sit on hold for 30-45 minutes. When I finally did talk to someone they were short with me and explained nothing. I was referred to one company that came to my house and told me what the problem was, then I received an email from NHP about a different company handling the problem. When I called the second company he had no idea what I was talking about so I called the first company and they were still handling my claim and were going to fix the problem. The company that fixed the problem was nice and very helpful but the rude people at NHP were no help at all, sorry I bothered them, I would hate for them to have to do their jobs. I will definitely keep a home warranty but will call other companies customer service first before I choose my next one.
This organization is the cloest thing to a gang of crooks that there is in home warranty business. I threatened to sue and called the stat attorney on them to get my money back when they refused to even answer the phone or return calls when I called for service.
This company has the worst customer service I have ever encountered. I had an emergency claim that was never escalated appropriately. Once the contractor they chose called it was 4 days after the original claim. The contractor never showed and then I was told by the customer service representative they were not responsible for contractors not showing. They gave me a number for the next contractor rather than making the call themselves. I feel this company is very unprofessional. I escalated my issues to management and never received a call back from them.