Comments on: National Home Protection

By: joe, austin, texas

joe, austin, texas — Thu, 11 Feb 2010 22:25:59 +0000

No rating, just wanted to say this company is being sued by the state of Texas.
Thought ya’all should know that.

By: Fernando, Virginina Beach, VA

Fernando, Virginina Beach, VA — Thu, 14 Jan 2010 18:00:40 +0000

When i signed with this company for three years, they promised me with a $50 gift certificate from Home Depot. I never got this certificate after mailing all the required documents. When I’m trying to contact them, no luck and nobody can be reached. When i made my complaint to BBB they refer me to NY Attorney General’s office where I filed my complains. Later i found out thay NY AG sued this company and won a $900,000 suit to be paid to the customers. I should get all my money back since i never call and get any service and for all the hasstle and lies they made. This company should payback all the costumers regardless if they did or not call for service. $900,000 is not enough to give back to costumers.

By: Scott Las Vegas, NV

Scott Las Vegas, NV — Sat, 12 Dec 2009 04:26:25 +0000

I also got scammed by this company in May ‘07. Had to replace my a/c on my own as they denied claim. Same thing sent records etc., they said had a pre existing condition. 100 degree weather what else could I do. Reason I am posting is NYS atty. general has closed the case, you must file on your own. Was told that today when I called. Woman said there was nothing else left, so we are all probably out of luck.

By: NISREN MUSA IBRAHIM

NISREN MUSA IBRAHIM — Mon, 02 Nov 2009 17:24:01 +0000

They are the worst company I ever signed with. I gave them all the documents they asked for when my A/C went off and they kept on dragging the case for 3 months just to dispute my claim although I had my machine serviced twice a year and I played everything by their rule but , what can I say, that are a shame on the industry

By: Linda Leiwis, Houston, TX

Linda Leiwis, Houston, TX — Thu, 24 Sep 2009 20:27:43 +0000

I placed a call to the company and had a technician come out (same day)to give an estimate for the repair. He tried calling them to get an authorization # to complete the work but was unable to get an answer. I was unable to get an answer from the company from that point on. Since that time, I have learned that there are two lawsuits against them. One from the state of NY and the second in TX. They are not (and apparently never were)licensed to do business in the state of Texas. We prepaid on a 3 year contract (and also never received our Home Depot cards!) Since approx 1 1/2 years had passed since we took out the policy, we were issued a refund for the remainder of the plan by our credit card company. We also joined a class action lawsuit here in Texas.

By: Gerald Greenwald, Las Vegas, NV

Gerald Greenwald, Las Vegas, NV — Tue, 22 Sep 2009 01:31:34 +0000

If there was a 0 rating this company would receive it from me. They took my money and when I had a problem with a covered item , they denied it. It took me approximately one week to get in touch with them (because “their computer was down ‘ . They promised to call me, but never did. Then they assigned a contractor that told me he doesn’t service my area. Another contractor came out and when he called them to get approval for the broken item, they denied the claim. I had to get it fixed myself. Now some four months later, their phone is disconnected.

By: Nancy Jordan, Denham Springs, LA 70726

Nancy Jordan, Denham Springs, LA 70726 — Sat, 19 Sep 2009 00:33:49 +0000

I have recently mail a letter to the Attorney General’s office. I took out a 5 year policy with this company. First claim or two, all was fine. They sent out service person, I paid my copay and all was good. Since February, 2009, I have not been able to contact them. I purchased a five year plan which was supposed to also include my roof. Well, long story short, since February I have had to replace my garbage disposal, dishwasher, and central air/heat all at my expense. Also, I never received the $250 in Home Depot gift cards I was supposed to receive.

By: sierra foothill appliance CA

sierra foothill appliance CA — Mon, 14 Sep 2009 21:45:19 +0000

I own an appliance company in CA and have given up trying to collect from this company for the past 2 years.

By: ATS Escondido CA

ATS Escondido CA — Tue, 25 Aug 2009 21:34:44 +0000

These people rip off there customer’s and Service people.
I have 5 invoice’s that have never been paid, going on 2.5 years now.

By: Carole, Sumter, SC

Carole, Sumter, SC — Thu, 06 Aug 2009 23:57:21 +0000

was just searching and found this:

NATIONAL HOME PROTECTION (NHP) SUED BY NEW YORK STATE ATTORNEY GENERAL ANDREW CUOMO.On APRIL 27, 2009 Attorney General Andrew M. Cuomo announced that his office has filed suit against National Home Protection, Inc. and three principals, Leo Serrur, David Seruya and Victor Hakim in New York Supreme Court in Manhattan. To Ensure Restitution for defrauded Consumers, Court Freezes Company and Principal Assets.If you have been “RIPPED OFF” by NHP, IMMEDIATELY go to this Website http://www.oag.state.ny.us and file a complaint.GOOD LUCK TO EVERYONE! This is a start, it could take years of litigation before this is settled, but we’re on our way!!
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