Nationwide Home Warranty
Home Warranty Plan Details and Reviews for Nationwide Home Warranty
Premium: $260-400
Deductible: $60
Effective: 30 days after enrollment
Web: nationwidehomewarranty.co...
Deductible: $60
Effective: 30 days after enrollment
Web: nationwidehomewarranty.co...
Coverage Area: USA - All States
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Note: This company may have sold warranties using the brand name Champion Home Warranty
Reviews
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Pages: « 23 … 15 14 13 12 11 [10] 9 8 7 6 5 … 1 » Show All
Why didn’t I do my research. I am convinced that this company is scam.
I believe this company is set up to rip their customers off.
I filed a claim because one of our garage doors had failed over a 2 day period. This company sent an electrician who looked at a bulb an said the unit needed to be replaced because the motor had burned out. I signed the report stating the motor had burned out and was told I would get a copy after it had been filed with your company and the work had been completed.
I received a call from the electrician the next day. He stated the claim had been denied because he was told my policy did not cover garage door openers. He added he would do the work for $250.00.
I called the company because my policy clearly showed we were covered if the motor failed. When I spoke to customer services rep, she told me we were turned down because the electrician had reported the motor had failed because of a power surge due to a lightning storm. They did not have this in writing. They said it was a “verbal” report. Of course the electrician denied saying any such thing. I insisted the idea of a power surge was wrong because the unit failed slowly, the second bulb in the unit still worked and the electrician did not remove the circuit board to see if it had been damaged. I was an electrician in the Navy.
The company refused to send another electrician and no one would give me anything in writing. The electrician blamed the company while the company blamed the electrician. I, as the customer, was stuck in the middle and felt seriously disregarded and ripped off.
I called another company who looked at the unit. It had not been damaged by a power surge. I was not operating properly because it was an unreliable, builder’s grade machine. It even worked when the second company plugged in and tested it. I had it replaced because I do not like unreliability.
I am convinced this company sent an electrician to tell them how to not pay my claim. We are extremely sorry we purchased their product and consider it money wasted. We will not renew next year and will report them to our HOA and friends.
THE WORST COMPANY EVER!!! I live in Florida, it was 95 degrees the day my A/C went out. It took them a week to get someone out. They found a small leak in the evaporator coil and Nationwide has denied my claim 3 times because I do not have Maintenance records from a licensed A/C company. I even got a letter from the company THEY sent out stating that our unit is one of the cleanest units they have seen. They do not pay their Tech’s either. The first co. they had me call told me they sill owed him from 2007 and he no longer does business with them and wished me luck in finding someone who would. The company that finally came out had never done work for them before. It has been over a month and the company said they still have not seen a dime. THEY RIP OFF EVERYONE FROM ALL SIDES!!
This company is irresponsible,customer service THE WORST. I called them on my matter numerous times and every time they lied to me that problem will be resolved at once but it’s done nothing till today. I will report them to Better Business Bereau.
THIS IS THE WORST HOME WARRANTY COMPANY OUT THERE!!! BUYER BEWARE. THEY WILL NOT COVER ANYTHING, AND ARE THE MOST UNPROFESSIONAL COMPANY THAT I HAVE EVER WORKED WITH.
SAVE YOUR MONEY AND PAY FOR YOUR OWN REPAIRS, BECAUSE THAT’S WHAT THEY ARE GOING TO MAKE YOU DO ANYWAY.
CONCERNED X-CUSTOMER
I wish I had seen this site before I bought the insurance. Everything is true. We had a hot water heater go out on a 2nd home, and they started making excuses for not paying before a repairman showed up. After he did, they misconstrued his words and denied the claims. While my husband stood beside the repairman, they called back and explained where the “rust” was, and my husband was accused of lying and they hung up on him. This is after two weeks of dealing with them. I called numerous times, and they quit picking up the phone. I finally called sales and was able to get through again that way. STAY AWAY! I HAVE REPORTED THEM TO THE INSURANCE COMMISSIONERS OFFICE IN GEORGIA AND NEW YORK. Now, I’m looking to do more. I want an audit of how many claims they’ve paid, and I want to be the tipping point so people will find a better company.
Nationwide are crooks. 3 calls and all claims were rejected. I waited a year for the contract to cancel and they charged my American Express again. When it was disputed Nationwide claimed that it was a 2 yr contract and then my claim was denied. So, I opened it again and sent American Express the contract that states 1 year. They are billing from an aparment in NY and they are crooks. American Express needs to get it right.
I am in total agreement with everyone on this site. I have yet to have 1 claimed paid by Nationwide. I purchased a add on of my sprinkler system. I am having electrical problems. After 2 weeks trying to get the call assigned, the contractor reported that the electrical was bad and that rather than run all new wire which would cost a lot, he suggested that they instead replace with battery operated units. Nationwide first denied the claim via email stating that electrical was not covered. When I called back, they said that it was denied because battery repair was not covered. When I explained to them that my system is not battery operated, their repsonse was “we have to go by the contractors report” and denied that he suggested that as a repair alternative, not the cause of the problem. This is a terrible company. I have filed a complaint with NY BBB and Consumer Affairs. Any other suggestions? jschnabe@hotmail.com
After reading through all of these reviews I truly wish that I had NOT gone with Nationwide Home Warranty. Had an AC unit quit heating in a house that I rent that the tenants have two small children in TEXAS. It took more tha 48 hours to resolve this issue after countless phone calls and being placed on hold for a very long time, was hung up on and told that I cannot contact anyone like Mr. James Craig unless I sent an email with him mentioned in the subject line of the email. After reading these reviews I will not contact anyone at Nationwide but will contact the BBB as well as the attorney general of my state. I have had the EXACT same problems as everyone on here. Very rude people at the claims department with the exception of one person, who, within 5 minutes resolved my problem as any of the upper management persons could have done but they would not. DO NOT use this company. I am contacting the number posted in these reviews to get my money back. I am a real person with real problems with this company.
Called to report that my tenant had a plug toilet at 11am. 3 hours later my tenant calls to say he hadn’t heard from them. I called to find out what was happening, and they said they would contact the dispatcher, and I should expect a call. 2 hours later, still no call, no repair, and so I call again. They hang up on me (typical time before getting to speak to a human is 8-10 minutes on hold, listening to their ad boosting of their prompt reliable service!) I call again. By now I am really getting mad, having spent over an hour on the phone, and still getting the run around. At around 6pm I call again, getting someone who is very nice and apologetic, but really no help. She tries to contact the dept that can do something, but nobody answers the phone. She doesn’t seem surprised. She says it will take between 24 and 48 hours before I can expect assistance. I tell her my tenants have no working toilet. She expresses her apology, but there’s nothing she can do. What a worthless company.
I purchased a contract with Nationwide when my contract with First American was coming to a close. When I discussed all of the terms with the sales rep, I asked specific questions and he said yes to all of them, I even got additional coverage for light and faucet fixtures that I had not had before. I was told that I would receive a copy of my contract through email. Well it never came through, so I called and requested another copy be sent, still nothing. Three weeks later, I noticed a small leak near my hot water heater in the garage, but thought nothing of it. Two days later the leak became a small stream. I called the claims department and told them what was going on and requested another copy of my contract and to submit a claim. I was told that they could not submit my claim and that a claims supervisor would return my call. Six hours later and still no phone call, I called again and was told that they see I called and only requested a copy of my contract. Well I requested to submit a claim and that was “supposedly” done. I was told that a maintenance company would call me to set up an appointment. Two days later no call, so once again I called and spoke to a third person in the claims department. She told me that she had NO NOTES in the system that I called to submit a claim. WOW! She submitted my claim and I got a call that afternoon for an appointment the next day. I had my water heater replaced the previous year so it was brand new and I thought that was where the leak was coming from. The guy came over and found the leak behind the wall near the slab of my house. It was NOT under the slab, but he said he had to remove some of it to replace the pipe. Four hours later, the maintenance guy told me that would not honor the claim. I called and argued and was told that was not covered in my contract and I should have read it before I called. Well if I had received a contract that would have been a different story. I told them since I had not received or signed a contract, that I should be released, I was told I had 3 business days to do that. I called the states Consumer’s Affairs office and submitted a complaint. I was released out of my contract without a penalty but was only refunded for one month. I was forwarded a copy of their response to my complaint and it states that “Nationwide takes pride in their company name and we have to protect ourselves from those who only purchase a home warranty to fix previous problems (not in those exact words, but that’s a summary).” I was so furious, that I have written a letter to their supervisor expressing my opinion of their company. I will submit a complaint to the Better Business Bureau, even though they are not registered with them. They are very sorry and do not deliever on their word. STAY AWAY! FAR AWAY!
PLEASE READ!! DO NOT PURCHASE FROM NATIONWIDE HOME WARRANTY. I REPEAT DO NOT SPEND YOUR MONEY WITH THIS COMPANY! THIS COMPANY IS THE BIGGEST PILE OF S**T!! They recently denied a claim for their part of the repairs on my AC/heating unit because now all of sudden they want maintenance records, which they never even contacted me to tell me; I had to call them when my HVAC company was all of sudden told by Nationwide they weren’t at liberty to discuss anything with them so I called to find out what was going on, 4 days later. As stated on their website “get you back up and running again fast” is biggest line of crap, don’t fall for it. I haven’t been in the house long enough to give them any records, but BEWARE if you are with this company, this is their hidden loop hole of getting out of making the repairs if you provide them. Tell them to shove it if they want maintenance records before approving anything. They tried to tell me that it was clearly stated in my contract that maintenance records would need to be provided for approval. BULLS**T! It does NOT state that anywhere in my contract. I’ve already two attorneys reread the contract and I can obviously read because they said the same thing. I addressed this to several contacts at Nationwide and the next person whom replied to that said it’s not us asking for them it’s the manufacturer. SERIOUSLY, DO I HAVE RETARD WRITTEN ACROSS MY FOREHEAD. I have now filed a complaint with the BBB in New York and with my States Office of Commissioner of Insurance for Contract Fraud and consulted with 2 attorneys whom said I have a case but to try going through the Office of Commissioners Office first because they will investigate fraud acts among companies like this for free to you. They do handle problems like this for the fact that you are in a “contract” with a warranty company. I highly recommend anyone who has been snowed and lied to even once on a denied claim they were suppose to cover to contact supply all written correspondences, GET IT IN WRITING; talk as little as possible with them via phone; keep all the emails and your contract and contact your local Office of Commissioner of Insurance and file a complaint TODAY against them. I am real live person speaking first hand; I even have records from my building inspector and appraiser that the AC/heating unit was working properly at the time of purchase so I am not trying to get away with anything and get them to fix something that was previously not working; they need to honor what they say they’re going to do. If still in doubt about this company; email me and I’ll show you proof of all the emails from this malicious company. wranglerbrand@yahoo.com
Please read once.Its a trap.I am a real person. I called first time for my dishwasher.Service providers from my area refuse to do work for this company.I called everyone nothing happened.I asked for my money back but no one even try to contact me from the company and also not providing me service.I am stuck. Cant do anything.I email them and no answer.I am cursuing the day I bought the service from them.Please read it before you go for this company.
HAD FOR TWO YEARS TWO CALLS ON PLUMBLING ONE WAS COVERED ,BUT SEDIMENT IN WATER HEATER WASN’T COVERED MY CONTRACT DIDN’T SAY THAT,IT WAS COVERED IN MY CONTRACT
Every review here is absolutely true. This is worst company I’ve ever had to deal with. I so wish that I would have found this site before I gave this company my money. Like everyone else, they’ve denied the claim on my a/c because of maintenance, even though I was able to provide them with maintenance records for the entire time I have owned the home. DO NOT do business with this company!!!!!
NATIONWIDE BLOWS!!!! I just wrote a long explanation which resulted in a page error. So I just gave you my talking points
NATIONWIDE SUUUUUUCKKS
This company is a scam. Do not get sucked into this – If you have problems with an appliance re: ceiling fans to washers or ovens – they expect you to have a maintenance log for all – if you don’t – it’s all out of pocket! Read customer reviews- I wish I did. They claim 48 hrs for a licensed contractor to look at your appliance- Try 3.5 weeks. Customer service consist of 1 or 2 people – Who are the rudest you’ll ever come across.
They couldn’t fix my dryer- so Nationwide offered me a cash settlement of $125!!! I paid just under a $1000 for the dryer ( LG )
Nationwide Home Warranty is one of the most unprofessional companies I have ever delt with. They sent a unquailified repair tech out to look at my AC unit that was tripping a breaker. The rental home is out of state and the tech called me and said what the issue was. I misinformed the tech and said the part had been replaced before when in actualality I got my rental properties mixed up. The unit he was working on was in a new townhome. Thus the tech called NWHM and said the unit was replaced before and the rejected the claim costing me $900. NWHM wouldn’t budge or even send another tech out to the house to see that the unit was in new condition.
horrible company, don’t give them your money.
DO NOT GO WITH THIS COMPANY! It is not worth the $5 a month savings. We have had a broken washing machine for 3 weeks now and cannot get a hold of the contractor. We got NO help when we called Nationwide. Their managers over there are some of the most incompetant people I have ever spoke with. Very unprofessional, very slow.
I can only agree with Beverly. But be aware, if you try to cancel your contract, they don’t give you a choice but to call them, you will get some customer service person on the line and they give you false or inadequate information. I canceled my contract well before the 1 year was up to receive a refund for year 2 and 3, just to find out 1 month later that they had not canceled my policy, and they did not want to give me a refund. I had to fight and then found out, that all cancellations had to be in writing, but nobody informed me of that, and nobody gave me any address or a fax to submit this to. All in all a very non-trustworthy company, extremely rude people, even the supervisors, who will not listen to customers and will not respond to requests. And by the way the technicians they certify are less than qualified technicians. They don’t know what they are doing.
I would highly recommened anyone with Nationwide cancel the service at one. I have had 2 claims, first was not covered, Grant Plumbing came pulled my refrigarator out from the wall, said would back shortly, took my 63.00 have not heard from him yet, after 2 days, I finally gave Nationwide a call, rude customers service people told me it was not covered. My second claim, my air condition was not working, customer service told me this was not an emergency go to a hotel or neighbors house hung the phone it. Called back manager would call me within the hour, it has been 10 hours have not heard from anyone. I will spend my time getting this company out of Mississippi, got to be a fraudlent company with this kind of service.
Unfortunately, I did not do my research on Nationwide Home Warranty before I purchased a year’s worth of coverage back in the spring of 2008. The first time I called was when the blower on my dryer went out. I had to call Nationwide at least twice before they assigned a repairman to my claim. It took the repairman over a week before he appeared and he changed his arrival date at least two times and snapped at me once because I couldn’t understand why he never came on the dates that he originally stated.
I made another service call a little over a week ago (5/21/09) and to no avail. They wanted me to sign a contract, stating that I would give consent for them to bill me but I already prepaid. I asked if it could be emailed to me, which it wasn’t. After calling two more times, they realized they were sending it to the wrong email address. Today, I called and asked for a fax number, which did not work. I called again and the rep said that the number was correct but it still doesn’t work. I give up. I should be able to find better service under a rock.
Mother has this company and all they ever do is deny the claims. They claim to have someone call with in 24 hrs except holidays 48 hrs. Well it has been since Saturday before Memorial day today is the 28th Thursday still no service being handeled or call backs. Customer service has been rude as could be , and admitted they wont refund premium cause they dont do that. HAHA What A SCAM. They are attacking my elderly mothers money and wont fix anything.They seem to have no morals !! Will never recommend them!!
I have been with this company for 3 months, and it has been a total nightmare. I filed a claim on 5/25/09 at 2:19pm and have not yet received a service call. The date and time is 5/28/09 9:37am. I called to check on the status of my claim and the complacency of the 2 representatives I spoke to was outrageous. One of the reps was a suppervisor. They provided an incorrect fax number on my warranty for the signature page and refused to accept responsibilty. The number is clearly and boldly listed on the sheet and I have a fax confirmation to show the fax was sent. They made me fax it again to another number and refused to do service until it was received. This was on 5/26/09. I immediately faxed it and STILL have not received service. I have tried to contact “Mr. Craig” via email with no response. I contacted the BBB and filed a complaint. Hopefully, this will put some heat under them to come service my A/C in this 80 degree weather.
VERY POOR SERVICE AND CUSTOMER SERVICE!
I called again and spoke to another rep today and he was apologetic, however, now I have to wailt ANOTHER 24 hours for a call. REDICULOUS!