Nationwide Home Warranty
Home Warranty Plan Details and Reviews for Nationwide Home Warranty
Premium: $260-400
Deductible: $60
Effective: 30 days after enrollment
Web: nationwidehomewarranty.co...
Deductible: $60
Effective: 30 days after enrollment
Web: nationwidehomewarranty.co...
Coverage Area: USA - All States
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Note: This company may have sold warranties using the brand name Champion Home Warranty
Reviews
Pages: « 23 … 16 15 14 13 12 [11] 10 9 8 7 6 … 1 » Show All
Pages: « 23 … 16 15 14 13 12 [11] 10 9 8 7 6 … 1 » Show All
I called several times and been placed on what seemed like terminal hold and was transferred around just to get someone out to repair a garbage disposal and to only be told on the last call that my contract ended….no letter, no phone call or email was sent alerting me to this fact. After reading these comments I’m better off without this company. Thank goodness for a small gift in disguise.
I waited 13 days for someone to fix my air conditioner. One contracter came out and was not licensed but paid him the $50, then it took over a week to assign another contractor. They were good, but when they called to get authorization they asked a bunch of questions about the maintenance of the home owner until the got an answer that would void the repair. It all depends on how the contractor answers the questions. They don’t pay for anything and the contractor is stuck in the middle. Don’t buy the warranty from Nationwide Home Warranty. Also when you call the put you in a continuous loop so it takes 30 minutes to get live person.
After 5 phone calls reporting a basement full of water I spoke to a superviser. Of course he was full of apologies, but after waiting on hold 15 minutes, I was in no mood. He told me he would arrange for weekend service I I had already been calling for six days. He forgot to tell the plumbing company who responded to the service call. They were very understanding and came on a Sat. Because we had drain the water out in the 8 days since the first call of service the insurance comapony did not approve work.
Our A/C is broken. We live in AZ and it’s in the middle of July. Do you think we have heard back from Nationwide after reporting this over 24 hours ago?
The last time we had a claim it was also ridiculous!! I finally called to complain about their service and the girl was so rude and nasty with me. She kept cutting me off, refused to let me speak to a manager, and told me that someone would call me. My story is the same as everyone else’s. On hold for 15 minutes, they hang up on you, or “someone” will call you……….(the manager never called btw).
I wish I would have seen this website before we signed up with them. I am shocked that this company still exists given all of these comments here. I will report them to the BBB if everyone else will. What else can we do?
I just recently changed my home warranty to Nationwide and only wish I had seen this website beforehand. I placed my first claim last week (air conditioning not working and if you live in TX you know it’s hot as ….). Still have no one scheduled to come out. When I’ve tried to call back to see what the problem is, I’m usually on hold for more than 15 minutes and if I do get through, I’m told someone will get back with me but they never do. After reading the postings on this site, I’m worried that when they do process my claim, if any needed repairs or replacements will be honored with this warranty.Is there no recourse for action against this company? What can be done?
Beware of this company. They do not pay any claims and vendors don’t respect them either. Nationwide is nothing more than a scam designed to get your money without giving you anything in return. You would be better off saving your money and fixing your stuff yourself. If you get Nationwide you will be fixing your stuff yourself anyway. BUYERS BEWARE.
They would fix my A/C because I didn’t have enough paper work. I bought a bank owned property and the only paperwork I have was when I got the A/C tuned up 4 months previous when I bought the property, they said that wasn’t enough. I never received any notice from them in the mail and had to keep calling them. When you call them and inquire about getting their warranty when buying a used property that has no paperwork, they say you don’t need it, it’s covered!
It will take 48 hours for for your claim to be processed. Meaning you won’t even get a call back until after 48 hours after filing claim. If you call afterhours you get an answering service. All they will do is take your information and email them. No one will call you back if you have an emergency even though they are supposed to. I had to call them during business hours after no one called me back for an after hours emergency. At that point the customer service said they will process my claim and someone will call me back. I waited 6 hours and no one called me. I called them again and was told that my claim still had not been processed and they did not know who talked with me. I refused to get off the phone until they processed my claim. Once my claim was processed they sent me an email with the contractor that was to take care of the problem. I arranged with the contractor to come over. I waited at the appointed time and no one showed up. After waiting 4 hours I called the contractor who said he will not come because nationwide has not paid him on his last job. I finally had to use the yellow pages and pay for the service myself. I would recommend keeping your money rather wasting it on this worthless home warrenty.
Do not buy your warranty from this company. Worst service ever. NO one returns your call and nothing is ever covered. They have an excuse why they don’t pay for anything. Biggest mistake I ever made.
Everyone who has this company drafting your account through a debit card BEWARE… I had to cancel my debit card and have a new one issued to stop them from pulling money out of my account, if you can get your banks fraud department to put a stop on any transactions from them, you will be better off. If you ask them to cancel the policy or ever tell them you do not want to renew they will continue to take money from you…THEY ARE CRIMINALS RUNNING A SCAM OUT OF A SMALL APARTMENT IN NEW YORK. WE NEED TO FILE A CLASS ACTION LAW SUIT AGAINST THEM. IF THERE ARE ANY ATTYS. OUT THERE LOOKING FOR A SURE THING, THIS WOULD BE IT!!! I HAD ALL THE INFORMATION THEY ASKED FOR AND ALL THE MAINTENANCE RECORDS AND I STILL CANNOT GET THEM TO DO WHAT THE CONTRACT STATES THEY SHOULD BE DOING.
I would urge everyone with a bad review for this company to file a complaint with the “New York State Atty. General Andrew M. Cuomo Bureau of Consumer Frauds and Protection” @ 120 Broadway, 3rd Floor, New York, NY 10271-0332. Fax# 212-416-8787. I have filed mine. I had the proper maintenance records and still cannot get the repairs completed with this company. The contractor says they tried to get him to come up with a cheaper solution than replacing my a-coil and they are refusing to replace my compressor, stating that the contractor told them it worked fine the first time he came out and that it was our fault that it went out. The contractor states that he never said that and is willing to made a 3-way call to them but now whenever I call to speak with the same supervisor “Mark”, he is never there. I have been told 7 times that I would receive a call back and have never received a call from this company, they just denied and closed my claim and I did not find that out til I called them several times and demanded a supervisor. If you cannot get anyone to answer your call, try another phone line…I started *67 calling them and get through quicker as well…they have caller ID and if they know who it is, you will sit on hold til you give up. REPORT THIS COMPANY TO THE STATE OF NEW YORK AND LETS GET A CLASS ACTION SUITE GOING!!!
This is the worst company I have ever done business with! They are thieves! Letters from the New York Consumers Affairs Dept. and letters from California State Attorney General’s Office written on my behalf have been repeatedly ignored. My many phone calls have been rebuffed–they will not even let you speak to anyone in authority. They steal your money: they took my credit info. from the previous year to buy a second year without my authorization and will not return the money. They never fixed my dishwasher. Each time they sent someone to try to repair it, I had to pay another service fee. Finally, I had to pay for my own plumber to do the job.
I to did not do a very good job of researching this company. I put in a claim and they assigned someone but the wrong company to handle the problem. So of course let’s pay another service charge and if you can get them to answer the phone good luck. I have tried for two day, first you are on hold for more than an hour and then yep you guessed it they hang up on you. Yes, of course you can email them, yes, that works almost as well!!!!!!!!!!!!!
fraud. that is all i can say.
I never received a contract in the mail or by e-mail. I cannot get an answer when I call to report a claim. I am placed on hold for long periods of time and when I hang up and call back, the call never connects. This company is not reliable and I will report them to the BBB, the Insurance Commissioner, and the Attorney General.
AVOID NATIONWIDE AT ALL COST!!!!!!!!!!!!!!!
This company is a SCAM. I should have done more research and/or just stayed with Old Republic.
#1. Good luck getting someone to answer the phone. The ONLY way to get your call answered is to go through “sales” and then be transfered. You have a very strong chance that they will simply hang up on you. #2. The policy is non-cancelable. That means they will keep your money no matter what. #3. They WILL deny all claims over $100. We have tried twice to get them to fix two separate items an A/C and a disposal. Both were denied as “pre-existing”.
We used to have Old Republic. They were great and always took care of us EVERY TIME. Even though Nationwide was $100 cheaper than Old Republic on their quote, I have spent $100′s more on repairs because nationwide refuses my claims.
These guys are terrible. STAY AWAY.
I PAID FOR THE SERVICE AND PUT A CLAIM TO GET MY A/C REPAIRED AND THEY TURNED ME DOWN. THEY TOLD ME TO PUT SOME FREON IN IT SO IT COULD WORK.
When we purchased their insurance we were never told there was a 30 days wait period before you could file a claim. Our garbage disposal broke two weeks after we got insurance. That was when they told us we couldn’t file a claim for 30days. When we called back after the 30days, he told me that it is considered a pre-existing condition and it wasn’t covered. WE NEVER RECEIVE A SINGLE THING IN THE MAIL FROM THIS SUPPOSED COMPANY. NO CONTRACT INFO, NOTHING! THEY DEBITED MY ACCOUNT THE DAY I BOUGHT THIS INSURANCE. IN 5 WEEKS THEY DEBITED MY ACCOUNT 3 TIMES! When we called to complain the man was rude and not willing to explain the contract to us THAT WE NEVER RECEIVED. He however was willing to CANCEL OUR CONTRACT FOR US AND REFUSED A REFUND.
I, like a number of the customer reviews I have read on this post, purchased my home warranty with Nationwide without doing the appropriate amount of research. As of today, it has been nine days since I filed my claim with Nationwide and still have yet to be provided with a current valid contractor that works with Nationwide. In addition, I have had similiar experiences with respect to hold times, up to 45 minutes, only to ultimately disconnected without haven spoken to anyone. When I was able to speak with a representative, I was told that the information was being entered into the system so that a supervisor would contact me. To date, I have yet to receive that call. Finally, today when I called, I was told that they were still attempting to dispatch services as the contractors they had thus far contacted were all booked for two weeks. I explained that at this point, I have been waiting for nearly two weeks and that at the very least, even if my appointment was two weeks out, at least I would know that my claim was processed and my appliance would be serviced on a given date. Well, as it turns out, they did send me an e-mail post with information for a service company. However, like the first service company name they provided, this company also informed me that they did not know of Nationwide or contract with them.
In sum, I would suggest that people carefully research home warranty companies. I am frustrated with this company but more than that, I feel equallly frustrated with myself because I should know better…I work in the legal arena, which makes this all the more concerning. I know the steps that I am going to take to address this, but not every person who purchases a home warranty does and nor should they. We should be able to have an expectation that the terms of the contract will be honored. Nationwide makes some incredibly misleading and frankly dishonest representations about both the nature and the quality of the services they provide.
We’ve had nothing but trouble from this company. I’m working on something, but need some help. I’m out of town and need a copy of the original contract they sent out, or the terms and conditions. I think they changed these as of mid-June. If you can help me, please e-mail me at adkohlers@yahoo.com.
I hate this company!!! Consumers Beware! I have had nothing but problems with this company. I have been lied to and hung up on multiple times. Every time I call I wait on hold for ages and then get hung up on. I have been trying to get a stove looked at and it’s been 2 weeks already. when I do get a hold of anyone they tell me the same thing…. “someone will call within the next couple of hour.” I think they are a SCAM and wonder how they are still in business. I am still waiting to have my stove looked at and call them almost everyday to follow up and still no results.
I have spoke to a supervisor and that didn’t help.. The supervisors are just as bad as their customer/claims representatives. They tell you they will take care of it and guess what… yup, in a couple of days you have to call them back because no one calls.
I agree, this company is a scam. They are no better than thieves. I WISH I had done my research on this company. My first issue was with payment…I had requested monthly payments, and they debited my account for the full payment. I called 3 times to get it reversed, and they either wouldn’t return my calls or they told me they would do it and never did. I finally asked that they just refund my money, and then they said we were outside of the time period that I could get a refund.
Needless to say, it’s been one battle after the other. They seem to have a network of unethical contractors they work with, because the people come out and then tell you that the item is just fine. My clothes dryer sounds like it’s got a rock in it, and “it’s fine.” I paid him $60 for nothing.
I would NEVER, NEVER give these criminals my money again.
I wish I had read these reviews before purchasing this warranty plan. I agree with everyone else this was a terrible decision. THIS COMPANY IS A SCAM. PLEASE DO NOT PURCHASE FROM NATIONWIDE HOME WARRANTY. They recently denied two claims because they want maintenance records. I purchased this home with these appliances, maintenance records were not provided. Who does that! They don’t tell you that of course when you are signing up. I reported it to the BBB of New York, I hope they close the company so no more people get SCAMMED!
Called (10)times to get fixed our Dishwasher, Every time they gave different name of contractor to call and get appointment , and refused by all contractor to work for NATIONWIDE, as they don’t pay vendor’s invoices.
I lost my premium I paid to them without getting any services from this company.
I will suggest not to go with this company.
I will give overall rating Big “O”
I have called this company like 20 times. I posted a claim online 2 times. Typicall hold time is like 30 minutes and when yuo get someone the say someone will get back to you and they never do. I just called sales and they put me through to someone. They seem helpfull but I doub it. I will try and call my credit card to try and et a refund if I cant get someone here in one week. I would not recommend doing business with these peopel at all costs.