Nationwide Home Warranty
Home Warranty Plan Details and Reviews for Nationwide Home Warranty
Premium: $260-400
Deductible: $60
Effective: 30 days after enrollment
Web: nationwidehomewarranty.co...
Deductible: $60
Effective: 30 days after enrollment
Web: nationwidehomewarranty.co...
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 397 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 397 Rate this Company!
Coverage Area: USA - All States
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Reviews
Pages: « 17 16 15 14 [13] 12 11 10 9 8 7 … 1 » Show All
Pages: « 17 16 15 14 [13] 12 11 10 9 8 7 … 1 » Show All
Loading ...
I did not even sign the contract that they sent because everything that the salesperson said did not match the Terms and Agreement submitted. The sales person charged my credit card and refused to refund my credit card although not authorized to charge (never signed the Terms and Agreement and never signed the document requested to give them the authority to charge my credit card). Do not even get a quote from this company. Do not provide any information to them. What you are told does not match the contract and then they try to allege a 3 day recession period although you do not even have the contract to review. Again, do not provide any credit card information or any documentation to this company.
Dont use its a 100% scam we have never been paid for providing services to there customers we gave up and just wrote it off most plumbers are not as nice as us and they will come after the home owner for the unpaid balance just a fyi national home protection sucks x1000000000 the new york state attorney general needs to arrest all of them on fraud charges go with old republic , ahs, or 2 10 buyers they pay there claims just read your contract carefully so you understand whats covered and whats not and then theirs no surprises
Nationwide is company with well trained criminals. I contacted them on 9/11/09 interested in purchasing a warranty. I wish that I had seen this website first. They offered me this great sounding warranty for 359. a year which they emailed to me. They told me I had 3 days to cancel. I reviewed the warranty and decided to cancel on 9/14/09 within the 3 days bc the warranty had so many things it did not cover. I called and was placed on hold for hours, passed around to employees, begged by employees not to cancel, given to an alleged supervisor who stated the only way I could cancel was to send an email agreeing to pay $50.00. I told that was absurd. I spoke with an atty who stated they are committing fraud. I once again instructed Nationwide to cancel which they would not without an email. I sent an email telling them to cancel, but not agreeing to a $50.00 charge. I faxed a hard copy to Nationwide requesting cancellation. I have not heard from anyone. I reported them to the BBB. They have charged my card for a full year which I am disputing. Tomorrow I will be busy writing the NY & GA Attorney General. I cannot believe that these people are allowed to do business. They should be locked up just like a criminal who steals your purse. I will not stop until they refund my money and someone does something about this business. If anyone knows of anyone else that needs to be written please let me know. Thanks
This comapny has no intenetion of doing anything but taking your money.
They find a reason to deny every claim.
This is the WORST company I’ve ever had the displeasure to ‘have’ to conduct business with. They’ll take your money quite happily and then make every excuse in the book to deny covering any and all repair issues you will incur. Pass this company up like you would a rabid dog…you’ll be very glad you didn’t hand them any of your hard earned money.
This company is terrible! They steal people money! I took them to court and won, now they won’t pay. Does anyone have any bank info on them? Maybe who your credit card or check may have gone through. Now I have to get the City of New York Marshalls involved.
THIS COMPANY NATIONWIDE HOME WARRANTY IS A SCAM
If you actually read the small print in the contract NOTHING is covered.
I had blocked plumbing. The front page says blocked plumbing is covered. I was told when making my claim it would be covered. I told the guy I thought it was roots, he said it was covered, I just had to pay the $60 deductible.
It turned out to be roots and claim was denied because foreign objects and roots are not covered in blocked pipes. All things are considered foreign objects in plumbing.
The denial E mail they sent me actually said it was denied because of faulty installation. I pointed out to them nothing was installed. They told me they sent me that one in error. The reason mine was denied was that it was roots or foreign object blockage. It was with in 100 feet of the house as required.
THIS IS A SCAM THEY DON’T PLAY CLAIMS. I will report this to the BBB and to the Attorney General and anyone else I can. I am not through fighting this…maybe even court.
I would like to see a class action suit against this company!
They r CUnnnts
NATIONWIDE HOME WARRANTY IS A SCAM!!
I have never been taken like this in my life.
I am so mad about denied claims, then I go on line and see numerous complaint boards about them…all the same complaints. Do something and contact the authorities. Nationwide is located in NY. New York Attorney General Cuomo has already sued one home warranty company in April 2009..for the exact same things going on with Nationwide. They will be next if we, the consumers, stand up for our rights. I have filed a complaint with the NY Attorney General, the FTC, the NY State Dept. of Insurance, and the NY Better Business Bureau. My next step is to duplicate the complaints with the same agencies in my state of GA. From reading, it appears many have done the same, so hopefully Nationwide will be out of business soon..
Take the time and file complaints..especially with the New York Attorney General!!
Please do not use this company. Your claim alway stay as pending. They are very bad
I used Nationwide Home Warranty also, But I contacted my bank about this situation and was refunded my money for “Services not Render”. So contact your Banks ASAP for refunds. I signed up with them back in July 2009. Just called my bank today 09/10/09 I will be getting a full refund. I did speak with a lawyer but they can’t find this company to suit. So just spread the word in your city or state.
DO NOT USE NATIONWIDE THIS COMPANY IT IS A SCAM!!!! I had put in my first claim for a water softener and was denied due to not have records on it. I bought the house 1.5 yrs ago don’t know previous owners did not leave any papers on anything. I told them the unit was working fine till now. They put me on hold 4x for over and hr at a time. Spoken to a so called supervisor 2x and was told with out maintenance papers I will have to pay out of pocket. Why did I pay extra then for this? I them told them that the home owner does the maintenance on the unit, put salt in it and backwash it why would I pay someone to do that? I left AHS due to high cost and not covering everything I wanted now I am sorry I did that. I even had my friend sign with NW. I already filed a complaint with the BBB and also request a refund or a new unit. This company does need to be stop in ripping people off.
DO NOT SIGN WITH NATIONWIDE HOME WARRANTY!!!! Without a doubt this with the worst company on the planet! I called about an AC problem and they kept making excuses and blowing me off for two weeks until someone finally said my contract only covers one AC unit. I have a 7000 sq ft home so I can only claim one AC unit? Of course this was not in the contract or explained by the sales rep when offering the warranty. Its just a scam and I’m looking into file a class action suit against them.
I have had 1 claim with this company and it was absolutely the worst experience of my life. The claim was for my sprinkler system and it was denied due to the fact the valve was “underneath” the ground. Every person I spoke with at NATIONWIDE told me the contract denies anything that is underground, although the contract clearly reads, “Nationwide will not pay more than $500 for anything that total for accessing, diagnosing and repairing the component.” I was put on eternal hold, intentionally disconnected and received no replies to the several emails and messages I left. I just found out another person in my office also NATIONWIDE HOME WARRANTY and they have experienced the same problems and their claim was also denied. Of course, NATIONWIDE, advised I could pay for the repairs myself and submit a receipt for their review. Please do not become another victim of this company…
Well I was dooped also. I can not believe it. My A/C broke down on the 8/3/09 I called in that night and put in my claim. They told me they would get it in. The next day I called to see if they had anyone coming and they didn’t show any claim. What the Heck. I live in Mesquite NV and it was 115 outside and I have 4 small children and they could care less. I called every day and they never called me back. This company sucks!!!! I was feeling so frustrated until I found this site and come to find that this company screws people over for a living. I did see that some people have reported them I have done so also. But I want them to go down!!! I want to go public with this, it is not ethical to do what they are doing. How many of us have bought this warranty and not found this site to tell our stories? They have to be stopped. Please email me at henriefam@rconnects.com if you are interested.
Well I was dooped also. I can not believe it. My A/C broke down on the 8/3/09 I called in that night and put in my claim. They told me they would get it in. The next day I called to see if they had anyone coming and they didn’t show any claim. What the Heck. I live in Mesquite NV and it was 115 outside and I have 4 small children and they could care less. I called every day and they never called me back. This company sucks!!!! I was feeling so frustrated until I found this site to find that they screw people over for a living. I did see that some people have reported them I have done so also. But I want them to go down!!! I want to go public with this; it is not ethical to do what they are doing. How many of us have bought this warranty and not found this site to tell our stories? They have to be stopped. Please email me at henriefam@rconnects.com if you are interested.
Dear friend
Please do not go with this company its only sale department is working not claim department.you will get response in not less than 48 hrs and if you fix the appointment with contractor its take week to come to your place. This company custmor service is very bed and you have to spend lots of time on phone so that somebody come and answer you and he also put you on hold for another 15mints.Also, if you see testimoniel on his website is 100% fake. So,if you do not want to regret please donot go with this company../
I’ve been waiting 11 days for a contractor to be assigned to repair the electrical outlet I reported and I am now on my 4th day waiting for the “priority” dispatch of the a/c technician for the air that is out. This company is so bad. I am not going to renew. They should be put out of business for failure to contractually meet their obligations.
I’ve been waiting 11 days for a contractor to be assigned to repair the electrical outlet I reported and I am now on my 4th day waiting for the “priority” dispatch of the a/c technician for the air that is out. This company is so bad. I am not going to renew. They should be put out of business for failure to contractually meet their obligations.
Used to have a home warranty with BFS. They were great but getting too expensive so I went with Nationwide. Rude, unprofessional, liars! I had problems with my A/C. They said I needed maintenance records. I sent those for the past 3 years. They never called back. When I called them, they said the receipts looked fake!! It was from a bonded and licensed contractor. They wouldn’t call the maintenance company to confirm. I ended up spending $8,000 on new units. What a waste of money.
Now I see there are numerous complaints and lawsuits against this company.
This company does not honor requests to cancel within the 3-day cancellation period. Be prepared to fight for your money. Better yet, do not give them your hard-earned money in the first place. Keep everything documented and have a paper trail. They will lie to the credit card company when you file a dispute for the charge and say you never cancelled. You will need documentation of some sort to prove your case. Document any and all contact with this company for your own protection. Request that an email verification of your cancellation be sent to you. You may want to stay on the phone with them until you actually see it in your inbox. Otherwise it, like your refund, will never materialize… even though it is promised “in a few days” every time you call. Never leave a message, the phone calls are never returned.
I will be filing a complaint with the Attorney General’s Office of Arizona. They should not be allowed to prey on Arizona homeowners any longer. Protect yourself and spread the word… Find a different company! This one is incredibly unethical.
Stay away from Nationwide Homewarranty !!!!!
Customer service is extremely hard to reach. 5-10 min wait is minimum. Sometimes they will not pickup at all. If you need emergency repair Nationwide is not the company.
I called in for a garage door repair service which was stuck open. Nationwide dropped the ball and never schedule the request. I ended up fixing it out of pocket.
Customer service was quite rude and not helpful at all.
I have had 3 claims with this company never paid anything on any of the 3 claims. Not enough time to write all the conversations I have had with these people. However if anyone reads this review please cancel your policy immediatly the are horrible, I even wonder if they are really a company or just have someone sitting somewhere answering the phone, 2 weeks one time 3 weeks another time with out an aircondition in Mississippi in the summer their respone go stay in a hotel or with an neighbor if you are hot. HUNG UP NEVER saying good bye. Please cancel your policy because they will not pay not even send someone out to even help for 2-3 weeks.
If you think that when you write on here they are hearing your complaints they don’t!! they hope you vent and never do anything. Go to the News,Twitter, Facebook. let the world know!!! Call all lawyer get all together!!!! *****THIS IS NATIONWIDE HOMEWARRANTY*** THEY ARE NOT ON YOUR SIDE
Hello, I am not a memeber but my sister is. She has had nothing but trouble. Has asked to speak to someone hire than a supervisor the reply is their is no one. it has been 3 months. she has now written letters to you. I have even been on three way with her to listen at the way she is treated. I went to work and email blasted my whole company never to use you after hearing what was said and how she was treated.