Nationwide Home Warranty
Home Warranty Plan Details and Reviews for Nationwide Home Warranty
Premium: $260-400
Deductible: $60
Effective: 30 days after enrollment
Web: nationwidehomewarranty.co...
Deductible: $60
Effective: 30 days after enrollment
Web: nationwidehomewarranty.co...
Coverage Area: USA - All States
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Note: This company may have sold warranties using the brand name Champion Home Warranty
Reviews
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Pages: « 23 … 18 17 16 15 14 [13] 12 11 10 9 8 … 1 » Show All
NATIONWIDE HOME WARRANTY IS A SCAM!! I have never been taken like this in my life. I am so mad about denied claims, then I go on line and see numerous complaint boards about them…all the same complaints. Do something and contact the authorities. Nationwide is located in NY. New York Attorney General Cuomo has already sued one home warranty company in April 2009..for the exact same things going on with Nationwide. They will be next if we, the consumers, stand up for our rights. I have filed a complaint with the NY Attorney General, the FTC, the NY State Dept. of Insurance, and the NY Better Business Bureau. My next step is to duplicate the complaints with the same agencies in my state of GA. From reading, it appears many have done the same, so hopefully Nationwide will be out of business soon.. Take the time and file complaints..especially with the New York Attorney General!!
Please do not use this company. Your claim alway stay as pending. They are very bad
I used Nationwide Home Warranty also, But I contacted my bank about this situation and was refunded my money for “Services not Render”. So contact your Banks ASAP for refunds. I signed up with them back in July 2009. Just called my bank today 09/10/09 I will be getting a full refund. I did speak with a lawyer but they can’t find this company to suit. So just spread the word in your city or state.
DO NOT USE NATIONWIDE THIS COMPANY IT IS A SCAM!!!! I had put in my first claim for a water softener and was denied due to not have records on it. I bought the house 1.5 yrs ago don’t know previous owners did not leave any papers on anything. I told them the unit was working fine till now. They put me on hold 4x for over and hr at a time. Spoken to a so called supervisor 2x and was told with out maintenance papers I will have to pay out of pocket. Why did I pay extra then for this? I them told them that the home owner does the maintenance on the unit, put salt in it and backwash it why would I pay someone to do that? I left AHS due to high cost and not covering everything I wanted now I am sorry I did that. I even had my friend sign with NW. I already filed a complaint with the BBB and also request a refund or a new unit. This company does need to be stop in ripping people off.
DO NOT SIGN WITH NATIONWIDE HOME WARRANTY!!!! Without a doubt this with the worst company on the planet! I called about an AC problem and they kept making excuses and blowing me off for two weeks until someone finally said my contract only covers one AC unit. I have a 7000 sq ft home so I can only claim one AC unit? Of course this was not in the contract or explained by the sales rep when offering the warranty. Its just a scam and I’m looking into file a class action suit against them.
I have had 1 claim with this company and it was absolutely the worst experience of my life. The claim was for my sprinkler system and it was denied due to the fact the valve was “underneath” the ground. Every person I spoke with at NATIONWIDE told me the contract denies anything that is underground, although the contract clearly reads, “Nationwide will not pay more than $500 for anything that total for accessing, diagnosing and repairing the component.” I was put on eternal hold, intentionally disconnected and received no replies to the several emails and messages I left. I just found out another person in my office also NATIONWIDE HOME WARRANTY and they have experienced the same problems and their claim was also denied. Of course, NATIONWIDE, advised I could pay for the repairs myself and submit a receipt for their review. Please do not become another victim of this company…
Well I was dooped also. I can not believe it. My A/C broke down on the 8/3/09 I called in that night and put in my claim. They told me they would get it in. The next day I called to see if they had anyone coming and they didn’t show any claim. What the Heck. I live in Mesquite NV and it was 115 outside and I have 4 small children and they could care less. I called every day and they never called me back. This company sucks!!!! I was feeling so frustrated until I found this site and come to find that this company screws people over for a living. I did see that some people have reported them I have done so also. But I want them to go down!!! I want to go public with this, it is not ethical to do what they are doing. How many of us have bought this warranty and not found this site to tell our stories? They have to be stopped. Please email me at henriefam@rconnects.com if you are interested.
Well I was dooped also. I can not believe it. My A/C broke down on the 8/3/09 I called in that night and put in my claim. They told me they would get it in. The next day I called to see if they had anyone coming and they didn’t show any claim. What the Heck. I live in Mesquite NV and it was 115 outside and I have 4 small children and they could care less. I called every day and they never called me back. This company sucks!!!! I was feeling so frustrated until I found this site to find that they screw people over for a living. I did see that some people have reported them I have done so also. But I want them to go down!!! I want to go public with this; it is not ethical to do what they are doing. How many of us have bought this warranty and not found this site to tell our stories? They have to be stopped. Please email me at henriefam@rconnects.com if you are interested.
Dear friend Please do not go with this company its only sale department is working not claim department.you will get response in not less than 48 hrs and if you fix the appointment with contractor its take week to come to your place. This company custmor service is very bed and you have to spend lots of time on phone so that somebody come and answer you and he also put you on hold for another 15mints.Also, if you see testimoniel on his website is 100% fake. So,if you do not want to regret please donot go with this company../
I’ve been waiting 11 days for a contractor to be assigned to repair the electrical outlet I reported and I am now on my 4th day waiting for the “priority” dispatch of the a/c technician for the air that is out. This company is so bad. I am not going to renew. They should be put out of business for failure to contractually meet their obligations.
I’ve been waiting 11 days for a contractor to be assigned to repair the electrical outlet I reported and I am now on my 4th day waiting for the “priority” dispatch of the a/c technician for the air that is out. This company is so bad. I am not going to renew. They should be put out of business for failure to contractually meet their obligations.
Used to have a home warranty with BFS. They were great but getting too expensive so I went with Nationwide. Rude, unprofessional, liars! I had problems with my A/C. They said I needed maintenance records. I sent those for the past 3 years. They never called back. When I called them, they said the receipts looked fake!! It was from a bonded and licensed contractor. They wouldn’t call the maintenance company to confirm. I ended up spending $8,000 on new units. What a waste of money. Now I see there are numerous complaints and lawsuits against this company.
This company does not honor requests to cancel within the 3-day cancellation period. Be prepared to fight for your money. Better yet, do not give them your hard-earned money in the first place. Keep everything documented and have a paper trail. They will lie to the credit card company when you file a dispute for the charge and say you never cancelled. You will need documentation of some sort to prove your case. Document any and all contact with this company for your own protection. Request that an email verification of your cancellation be sent to you. You may want to stay on the phone with them until you actually see it in your inbox. Otherwise it, like your refund, will never materialize… even though it is promised “in a few days” every time you call. Never leave a message, the phone calls are never returned.
I will be filing a complaint with the Attorney General’s Office of Arizona. They should not be allowed to prey on Arizona homeowners any longer. Protect yourself and spread the word… Find a different company! This one is incredibly unethical.
Stay away from Nationwide Homewarranty !!!!! Customer service is extremely hard to reach. 5-10 min wait is minimum. Sometimes they will not pickup at all. If you need emergency repair Nationwide is not the company.
I called in for a garage door repair service which was stuck open. Nationwide dropped the ball and never schedule the request. I ended up fixing it out of pocket.
Customer service was quite rude and not helpful at all.
I have had 3 claims with this company never paid anything on any of the 3 claims. Not enough time to write all the conversations I have had with these people. However if anyone reads this review please cancel your policy immediatly the are horrible, I even wonder if they are really a company or just have someone sitting somewhere answering the phone, 2 weeks one time 3 weeks another time with out an aircondition in Mississippi in the summer their respone go stay in a hotel or with an neighbor if you are hot. HUNG UP NEVER saying good bye. Please cancel your policy because they will not pay not even send someone out to even help for 2-3 weeks.
If you think that when you write on here they are hearing your complaints they don’t!! they hope you vent and never do anything. Go to the News,Twitter, Facebook. let the world know!!! Call all lawyer get all together!!!! *****THIS IS NATIONWIDE HOMEWARRANTY*** THEY ARE NOT ON YOUR SIDE
Hello, I am not a memeber but my sister is. She has had nothing but trouble. Has asked to speak to someone hire than a supervisor the reply is their is no one. it has been 3 months. she has now written letters to you. I have even been on three way with her to listen at the way she is treated. I went to work and email blasted my whole company never to use you after hearing what was said and how she was treated.
I had Old Republic Home Warranty before I switched (better price) Wish I had stayed with them. Nationwide has HORRIBLE SERVICE, LONG ON HOLD TIME WITH CLAIMS, Here is the lowdown. I had a house with NO AC..out for almost 2 weeks. I called, my tennant called, for example stayed on hold for a minimum of 30 minutes..lonest because I HUNG UP was 55 minuted. Talked to 8 people within a week trying to get this taken care of. I ended up calling the contractor myself to set up installation. Dont know if I am going to get my half of the repairs refunded to me (will update ya on this phase) my contractor said use Fidelity Home Warranty, best he has seen and he loves working for them. Pretty damn bad when the contractor says not to use them. When my 2 houses expire will hope and pray Nationwide Home Warranty expires. Will NEVER EVER recomment this company to anyone. Unless you love to endure and have time on your hands to be on the phone. BEWARE STAY AWAY
This company is nothing but a big scam. They have no intentions on fixing anything and should be put out of business
I’ve given a poor rating only because there is no option for pathetic. This was my first claim. Communication is a a major problem. Each time I’ve called to check on the status of my claim I’m promised someone will get back to me but the don’t. I’ve had to call again and again, once I was told I’d get a return call within an hour yet 24 hours passed and nothing. Another time after asking for a supervisor I was told they’d have one call me back failing to mention there were no supervisors available until the next day, still no supervisor called. I’ve left e-mails, no reponse. Each time I’ve called and actually spoke to a seemingly live person has been like talking to a shy pre-schooler, they mostly respond to yes or no questions. When a repair person finally responded, they couldn’t complete the repair because they needed to get approval from Nationwide, again I’ve had to wait and follow up myself since no was calling me. The gal at the repair shop said she gave up being on hold with Nationwide while trying to get approval for the repair and just didn’t bother anymore.. huh? apparently this sub-contractor follows the same hiring requirements for their phone clerks; density. My problem still is not fixed, if they could simply tell me where I stand I wouldn’t be so aggravated.
Has anyone considered a class action suit? We purchased 2 policies this year on 2 different properties and when we had a claim at either of them it is always the same.. they promise to dispatch the claim to a repair company and that someone will contact us in 24 to 48 hours and of course this never happens. After 48 hours when we called to inquire about the claim they promised to have someone call us in 24 to 48 hours again. When my wife pointed out to them that this was poor customer service the customer service rep laughed at her and put her on hold for over an hour before the call was dropped. We have spent over 4 hours on hold trying to get a status on just one of the claims never even getting to a real person; when they sent us a user name and password to process and track our claim online the password that THEY provided was invalid and of course now no one with Nationwide will answer the phone to either respond to the claim or to help us with the login problem. In this economy service like this and companies that deal in dishonesty and a complete disregard for customers deserve to be driven into bankruptcy. I have also been told that small claims law suits against Nationwide have a pretty good chance of winning. This company isn’t even allowed to operate in California and is being investigated by a growing number of states. That doesn’t happen to competent, honest companies.
Home Warranty Group PO Box 230235 Brooklyn, New York United States Phone: 866-240-8176 homewarrantygroup.com
Home Warranty Group / http://www.homewarrantygroup.com is a scam. This is a home warranty scam.
Because of this website, I did not use American Home Shield or National Home Protection. I found Home Warranty Group on the internet and they sounded pretty good as a start-up company.
I entered my information to get a quote, and found out that you need to wait for them to call you to get your quote. They made it seem that my quote would come immediately. That was problem number 1.
Next, I get a call from a gentlemen, definately using a fake voice, offering to give me a quote. At first, he seemed very helpful, but then as his fake voice kept going in and out, he started talking to someone else in his office, cussing, laughing, and making jokes. Anyway, I asked how long they were in business he said something like 8 years, so I asked if I could read some info on their website and he said, oh the website is still under contstruction??? I said for 8 years???? he laughed and said you know how hard it is to get good technicians. Anyway this was the biggest joke I ever heard, and I need to warn everyone about the http://www.homewarrantygroup.com scam.
I did a who is lookup on the internet and it seems this brooklyn company is owned by Alberto Benamu. I did a little digging into Alberto Benamu and it seems he used to work for a company called Wextrust Capital which was accused of fraud. Read the article in the New York Times Here — http://www.nytimes.com/2008/08/12/business/12wextrust.html
Also it seems that this website was just registered on 4/21/2009 so they have only been in business for less than 6 months. (picture of the whois lookup attached)
Stay away from the home warranty group scam.
I reported them to the better business bureau and hope that everyone can find this post and not make the mistake of purchasing from them.
After having the warranty a few months, during which they denied coverage on my refrigerator that had stopped cooling, they sent me an email telling me that they will no longer be offering me coverage because they aren’t servicing my area any more. This company is a scam, do not get sucked in. I thought AHS was bad so I switched, but Nationwide is WORSE!
Took contract in January 2009. First claim for washing machine leak was satisfactorily resolved but problem getting response from online claim. Had to call after two days.
Second claim – similar problem with online claim not responded to. Took more than two weeks of calls and drop calls before repair man came only to be told that item wasn’t covered. This turned out to be true but NHW should have advised at time of claim. Had to pay service call. Complained and was promised a credit on next claim.
Third claim – checked that item was covered and again no response from onloin claim. Numerous calls and eventually after a week service man came. When he called in for authorisation he was told to hold service. I had to call NHW to find out they were holding for maintenance records. I argued with them (when I eventually got through) and told them I was dissatisfied with the service I was getting and wanted to terminate my contract. I was told I couldn’t. I asked unsuccessfully to talk with a manager. At this point I decided to give up and go back to American Homeshield who I had only good experience with (four years and about five claims). I changed because NHW were cheaper and covered more appliances. Now I know why.
Anyway before I could do this my washing machine started to leak again so I thought as I was still paying and the last time it happened at least I got the problem fixed so I put in a claim to NHW.
Wrong – this time still no response from online. Called after 72 hours but couldn’t get through so sent e mail. No response so called after another 48 hours and was told tht claim had gone in but nobody had contacted me. They said they would put it in again and gave me company phone number. After 24 hours still no contact so called company who hadn’t received the call and didn’t even servuce my area.Called NHW again and they said they were waiting for a report from the repair company. I told them company had not even visited and asked to speak with a manager. I was told there was not one on duty (at 6pm eastern). I told the agent what a terrible company he worked for and said I would call for mnager in the morning.
This is a terriblke company and I can’t believe they can remain in business operating like this. What can be done to get them to either shape up or get out of business.
There must be a way of getting out of the contract but how?
Please someone help.
I had a burst pipe and called in the claim. It has been two days and no one called me back. When I called today each of the three people I spoke to were incredibly rude. Each person gave me a completely different story. The supervisor told me that the claim was pending because I never signed the contract. I indicated that no one else had told me this–I was told I would be called within 24 hours. Meanwhile, I had to call a plumber and get it fixed. I asked for a refund based on the fact that I never signed a contract. I was told flat out NOOO! When I asked to speak to someone else the manager gave me an info email address.
If had other warranties but these folks are unreal. DO NOT USE NATIONWIDE HOME WARRANTY–A COMPLETE SCAM!!!