Nationwide Home Warranty
Home Warranty Plan Details and Reviews for Nationwide Home Warranty
Premium: $260-400
Deductible: $60
Effective: 30 days after enrollment
Web: nationwidehomewarranty.co...
Deductible: $60
Effective: 30 days after enrollment
Web: nationwidehomewarranty.co...
Coverage Area: USA - All States
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Note: This company may have sold warranties using the brand name Champion Home Warranty
Reviews
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Pages: « 23 … 20 19 18 17 16 [15] 14 13 12 11 10 … 1 » Show All
My water heater went out. Before they would honer there agreement they wanted records of maintenance preformed on my water heater. SAY WHAT!!!!! so these low life crooks got away without paying. I took a 3 year contract out on my 2 houses with them.
nationwide is BAD Just remenber this nationwide…..what goes around comes around. sleep well and dream of me you crooks!!!
This is bad choice to select this company. Hope I have read the reviews before I selected the company. within half hour of talking to them, the cash option of the setelement became half and the reason thy gave is because they can do it.
They deny claims that are completely covered in my contract. They take your money, submit a request for someone to come to your home and survey/estimate the “contracted covered item”, then deny your claim and ask for maintenance receipts for an oven? refrigerator? garage door servicing? Makes no sense. I sent them the dates I cleaned my oven, which had nothing to do w/the control panel burning out. I hope the Attorney General in N.Y. shuts them down for fraud!!
Have filed 3 claims for repairs on our pool/spa heater. (we paid extra for this coverage) Still no response. Pool company still has not received a work order. Don’t waste your money on a home warranty with this company. The premiums may be low but you get what you pay for and that is nothing. Thanks Nationwide Home Warranty for stealing my money. I hope you will be out of business soon so that no one else can be scammed.
My story isn’t any different from anyone else. But, I just wanted to share how Nationwide put me through hell about signing a contract that they indicate I received when initiating service a year and a half ago. I went back and forth with their very rude, undereducated reps for four days about this contract that they stated was my responsibility of as a consumer to sign. After I had to explain that legally I was in a contract with them since I have authorized them to deduct their payments from my card and attempted to utilize their services, they still would not provide me with the service that I am paying them for. They were telling me that they could not override their system if a contract wasn’t received. This perplexed me as they had provided me service a few months prior with no contract. I then spoke to one of their managers who I had to explain that I never received this so-called contract to sign, as I still had the original. She then tells me “oh, you would not have received it as it was not implemented until 3/09.” I then asked why I never received notification of this and she indicated that they were not advising people of this until they called to make a claim. Apparently, contractors are refusing to work with Nationwide because of their scamming of customers. This company is ridiculous.
All the comments from people that say their claim was denied, and that the company would say it is a pre-existing condition are true. We tried to file our very first claim with them, it took them days to get someone out, and then they said the problem with the fridge was pre-existing. It was working perfectly up to the day that it wasn’t! The first woman we spoke to could, of course, do nothing, and the supervisor was rude and extremely unprofessional!! I wish we had read these reviews before we signed up with them! We won’t make that mistake ever again! Run, don’t walk away from this company!!!! I gave them 1′s on the rating scale only because there were no ZERO’s!! They really do suck!!!
Our Company has submitted work orders for payment & this Company does not honor home warranty contracts! We are still trying to get paid from this Company. We will no longer honor any service calls from Nationwide Home Warranty until they fulfill full payment to our Company for Services performed! Poor, Poor, Customer Service over the phone as well, cannot understand person on other end (mumbels information) not courteous! Terrible, requests for payment have been made numerous times, with no response.
Everyone’s complaint is the same as mine…they take your money and DO NOT cover anything that needs to be repaired. The customer service is very rude…and the only line that you can call and get through on is the sales department. Don’t even think about getting through on the claims department line…you will be on hold extensively, only to get answered by some incompotent claims advisor. This is truly a horrible company…and I will make absolutely sure I cancel with them as SOON as my contract is up…they may try to pull a scam and charge me for another year without even contacting me if I don’t cancale with them FIRST! Such a horrible company.
HELP >>> DOES ANYONE HAVE A CANCELED CHECK OR A CHECK FROM NATIONWIDE? THEY ARE THIEVES! They sais they would fix my heat. I even have it in writing. I am trying to get them to honor their contract through the court.please email me ljlodge@msn.com – Thanks.
Here is another sucker! I am a senior citizen w/ disability, limited income. Bought the policy for protection, I was promised the moon by the sales rep. A/C went out September 2009 and I have furnished maintance records for the past year. Now, they wont talk, answer e-mails or answer the fax line anymore. Have experienced rudeness, and waiting up to 49 minutes, ony to be disconnected. I have always been polite and courteous to them. And after reading reviews I am concerned that July 2010 they will hit my bank account for another $360.
This company is the worst, I was told when I upgraded the contract that everything was covered,since then I have been turned down on two services requests. In addition I was charged $225.00 two times even though I showed where they chrrged me twice something should be done about th is company,if anyone knows where I can report them to the insurance commission……bad really bad
I am horrified to hear the hundreds of complaints just like mine. These people running this company should be put out of business, they are a disgrace to Americans. Their fine print, requests for refrigerator records, rudeness, dubious business practice and refusal to pay claims, makes them the bottom feeders of the insurance industry. I am hearing hundreds of people who want to file class action suit—well count me in on this one. Their bbb rating is an F, they have hundreds of compalints of the same nature over and over and do nothing about it. They registered their company to a P.O Box and the court ordered them to give a physical address. Time to contact the insurance commissioner of NY. http://www.ins.state.ny.us/complhow.htm We need to rally together to get these sleeze-balls out of business—if we don’t do it, How many more people will suffer the same fate? frustration-being ripped off–mislead-mistreated–disrespected–need I continue?
tdaher@aol.com
Bad customer service – called in for billing questions – rep continued to argue with me and would not give me his name.
Do not and i repeat do not join this fraudulent insurance. You will end up paying for it and they will not repair anything. I had to cancel my insurance with them because they were not willing to repair my broken items even though their contract states they are supposed to replace or repair it…
I wish I reviewed this website before I purchased the warranty. Last year, Sep, I purchased the warranty from them. After that, I had two claims. One was AC, one was Refrigerator. They refused the AC repair, they approved the Refrig, but, I got pay for almost half of the expense. I decided not to continue the service, but, they told me I can not cancel. It was an one year contract, I thought it would be cancelled once it’s matured. Guess what, they charged me for second year without contacting me. Last month, I called, and emailed for cancellation, but, no refund was issued. Today, I called them again, they told me I had two year warranty. Fortuanately, I had my contract with me while I was talking to that lier. He said, Oh, my system made a mistake. We would refund the money within 7-14days. Then, I asked for confirmation number. He gave me a fake number. I asked him to repeat the confirmation number, he gave me a totally different number!!!. I wish someone sued them, this kind of company is just a piece of junk.
I was told that they provided service for Sears (which is what I was trying to reach) they are very smooth and get your credit card information without you even realizing it. Since I felt HAD, as soon as I hung up I got on line and found these reviews, within minutes I called and tried to cancel only to be told that once the charge was made I was not able to cancel. I called my credit card company and they canceled my charge. However, now months later I get a statement from my credit card company with the charge reinstated. They, Nationwide disputed the cancelation saying that I authorized the charge, never saying that I tried to cancel it and they would not allow me. I am now disputing with my credit card company to clarify this. DO NOT GET INVOLVED WITH THIS COMPANY! You will spend months trying to get your money back and the hassel of being the one with burden when it is they who are the thives! Get SEARS 1-800-4-MY-HOME (800-469-4663)
I dont even know what to tell about this so called company. I dont think its even doing business to have etics or customer service. All they are doing is a scam. I cant believe people would just setup a company andd offically cheat people and can get away with it in U.S.A in year of 2009.
I have been through all the possible frustration and pain with this people and finally wasted money, time and even humilated by lefting me on to hold for several minutes utill it is disconnected or I ran out of patience.
Please tell me what to do, so that we can stop them doint this to other people
Over Telephone I authorized to charge my credit card in the amount of $350 for Home warranty on 5-26-2009. The contract should start on 6-1-2009. Before that date, I called and requested to cancel the contract. The Customer service cancelled the contract and wanted to issue the credit. Took more than 2 months, then I disputed through my credit card. after failing, I again contacted with Natiowide and they confirmed credit was issued on 9-13-2009. Now, at 10-8-2009, they are telling they are still reviewing. Everytime I called, they confirmed within 2weeks, within 1week, within 4days, within 4 hours, with 48hours credit will be issued. Never got credit. It’s 5months. I already have home warranty under American Home shield. I have following dates and contacted persons
6-26-2009: Jason billing was issuing credit
8-24-2009: Billing department, Jason wanted to issue credit
9-2-2009: Franklin confirmed a credit on 9-9-2009
9-11-2009: Franklin issuing credit by next 4 hours
9-12-2009; Franklin issuing credit next wednesday
9-17-2009: Billing confirmed credit was issued on 9-13-2009
10-2-2009: Billing wanted 3-5days
10-8-1009: Billing wants 48 hours for review
Overall, I haven’t signed any contract. I cancelled on time. They took more than 5 months and I believe, this company is doing injustice to many.
Thank god all they owe us is 70.00, but when calling to collect the money they speak so fast and so low that you can’t understand them. When you ask for a supervisor your put on hold till you hang up. They then had the nerve to call and ask if we would do another call for them. HAHAHAHA Stay away service providers AHS, 2-10 Old Republic, Cross Country Home Services, and 1st American. They pay.
My story is too long and involved to even write out. Basically, if I could rate this company on a negative scale I would. They don’t even deserve the 1 star I gave. DO NOT USE THIS COMPANY they are most definitely NOT on your side
Nationwide Home Warranty, NY,NY
This company issued me a policy when I bought my house from a previous owner. I realize the restrictions where they indicate that previous condtions, no maintenance records, etc they have the right to deny claim. I have made 3 claims and all denied. They lie. I had a Microwave that was 2005 model and they said it was on warranty thru the manufacter. It was not covered. I argued with them and showed them documentation and they denied.
I didn’t have maintenance records, because I just bought the home. This company shouldn’t sell a policy,when they know that the homeowner cannot produce maintenance records due to not owning home. They denied claims and will deny for any reason, they think they can get away with. In my opinion, this company has fraudulenty collected premiums from millions of people who bought re-sale homes, while knowingly the owner could not produce records.
I have filed a complaint Insurance Commission and Attorney General in AZ & NY.
Is there any scores lower than 0??? This company is the biggest disgrace!! They take your money, they DO NOT cover your repairs, then when you try and cancel they say you can’t. Well, I told them that if they didnt cancel, I would report them to the Attorney General and they said they would refund my money but it would be pro-rated for the time not used. I agreed, signed the release 3 months ago!! I have contacted them 6 times in 3 months and told each time my check was going in the mail and to date, I have not received it!! I’m on hold again with them, listening to someone pick up and then put me back on hold. They are avoiding me and I’m ready to contact Attorney General. I would recommend one thing…and that is DO NOT USE THIS COMPANY!!! They have no business ethics at all!!!
This so called warranty company is a total rip off to both the customer and and the contractor.Was contacted in July to check on a local house and that they didn’t have any contractors in the area ( can see why). Found several problems with the A/C and all were denied for some excuse. Even though part of the problem was a wrong part by someone that they had sent a couple of weeks prior. 2 months later, still have not received payment, is always going out this Fri. That has been for the last 3-4 weeks. The people are rude, mumble and put on hold forever. This company is a JOKE. Feel sorry for the people that bought their policy. Telling all the agents and real estate companies that I deal with to stay far far away from these people
Their service is awefull! They keep you on hold for 20 minutes and then hang up on you. You can’t get any resolution to a problem. You can’t talk to a manager and if you leave a message, they never call you back.
You will get more satisfaction lighting your money on fire
mark my word please.This company is a scam|||||| Scam||| if you are a thinking about to buy this policy.you will be making a big mistake.i made a mistake not reading a reviews.feel free to contact me bhupinder_singh@usa.com