Nationwide Home Warranty
Home Warranty Plan Details and Reviews for Nationwide Home Warranty
Premium: $260-400
Deductible: $60
Effective: 30 days after enrollment
Web: nationwidehomewarranty.co...
Deductible: $60
Effective: 30 days after enrollment
Web: nationwidehomewarranty.co...
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 397 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 397 Rate this Company!
Coverage Area: USA - All States
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Reviews
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Pages: « 17 16 [15] 14 13 12 11 10 9 8 7 … 1 » Show All
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This is my second claim with Nationwide and it has been a nightmare! Customer Service is the worst I have ever dealt with. None of my claims had been resolved, so I still have a broken fan in my family room and a half fixed water heater that has a cap on the drain from keeping it from leaking. Don’t do buisiness with them, you will regeret it, I PROMISE!
This company is a total fraud. They do not cover any claims. And all the reps and managers use fake names. READ THE STORY ON THIS COMPANY ON WARRANTYWEEK.COM… BE AWARE!!!
If anyone is looking for the company’s real name or trying to pursue legal action use this- MOAF CORP… let’s sue and contact the attorney general
I used nationwide home warranty. I had 3 claims- 2 were paid and one i accepted a cash settlement- wish they wouldve paid it all but not compaining
If anyone is looking for their real address — it is
2711 Coney Island Ave – Second Floor
Brooklyn, NY 11235……….
I am a service contractor that had the unfortunate experience of dealing with this company on appliance service. I followed all the the procedures for authoriztion and completed the jobs to the homeowners satisfaction. I have been waiting to be paid for several months now. Always the answer is “your check is in processing” yet we never receive it. I would love to hear the back room meetings for this company no doubt all about how to get new customers and not pay the contractors. WE should all get together and sue this company to the ground. If your a service provider BEWARE you will not be paid, you will just be out the parts and the labor and endless telephone calls to a waste of time company.
Do not do business with this company. This company will take your money and not pay your claims. They have terrible customer service. This company has been a nightmare to do business with.
Nationwide got a “1″ because there was nothing lower. After purchasing a home warranty policy this summer with a fast-talker over the phone, I called in to notify them that on a Sunday evening in early August, I had to call in my plumber for an emergency situation, and wanted to submit a claim for reimbursement, if possible. Well, it’s been over THREE MONTHS of repetitious e-mails, calls (good luck getting the claims dept), and faxes, and thus far I’ve gotten two responses. One was a request to fax in my signed contract sheet, which I did. The second, after finally, FINALLY getting someone on the phone, was a droning rep who simply stated that NONE of my numerous e-mails were received (I finally started keeping copies). To date, no help, no response to the faxes I recently sent. Nothing. This is the lousiest company I’ve ever dealt with.
My water heater went out. Before they would honer there agreement they wanted records of maintenance preformed on my water heater. SAY WHAT!!!!! so these low life crooks got away without paying. I took a 3 year contract out on my 2 houses with them.
nationwide is BAD Just remenber this nationwide…..what goes around comes around. sleep well and dream of me you crooks!!!
This is bad choice to select this company. Hope I have read the reviews before I selected the company. within half hour of talking to them, the cash option of the setelement became half and the reason thy gave is because they can do it.
They deny claims that are completely covered in my contract. They take your money, submit a request for someone to come to your home and survey/estimate the “contracted covered item”, then deny your claim and ask for maintenance receipts for an oven? refrigerator? garage door servicing? Makes no sense. I sent them the dates I cleaned my oven, which had nothing to do w/the control panel burning out. I hope the Attorney General in N.Y. shuts them down for fraud!!
Have filed 3 claims for repairs on our pool/spa heater. (we paid extra for this coverage) Still no response. Pool company still has not received a work order.
Don’t waste your money on a home warranty with this company. The premiums may be low but you get what you pay for and that is nothing.
Thanks Nationwide Home Warranty for stealing my money. I hope you will be out of business soon so that no one else can be scammed.
My story isn’t any different from anyone else. But, I just wanted to share how Nationwide put me through hell about signing a contract that they indicate I received when initiating service a year and a half ago. I went back and forth with their very rude, undereducated reps for four days about this contract that they stated was my responsibility of as a consumer to sign. After I had to explain that legally I was in a contract with them since I have authorized them to deduct their payments from my card and attempted to utilize their services, they still would not provide me with the service that I am paying them for. They were telling me that they could not override their system if a contract wasn’t received. This perplexed me as they had provided me service a few months prior with no contract. I then spoke to one of their managers who I had to explain that I never received this so-called contract to sign, as I still had the original. She then tells me “oh, you would not have received it as it was not implemented until 3/09.” I then asked why I never received notification of this and she indicated that they were not advising people of this until they called to make a claim. Apparently, contractors are refusing to work with Nationwide because of their scamming of customers. This company is ridiculous.
All the comments from people that say their claim was denied, and that the company would say it is a pre-existing condition are true. We tried to file our very first claim with them, it took them days to get someone out, and then they said the problem with the fridge was pre-existing. It was working perfectly up to the day that it wasn’t! The first woman we spoke to could, of course, do nothing, and the supervisor was rude and extremely unprofessional!! I wish we had read these reviews before we signed up with them! We won’t make that mistake ever again! Run, don’t walk away from this company!!!! I gave them 1’s on the rating scale only because there were no ZERO’s!! They really do suck!!!
Our Company has submitted work orders for payment & this Company does not honor home warranty contracts! We are still trying to get paid from this Company. We will no longer honor any service calls from Nationwide Home Warranty until they fulfill full payment to our Company for Services performed! Poor, Poor, Customer Service over the phone as well, cannot understand person on other end (mumbels information) not courteous! Terrible, requests for payment have been made numerous times, with no response.
Everyone’s complaint is the same as mine…they take your money and DO NOT cover anything that needs to be repaired. The customer service is very rude…and the only line that you can call and get through on is the sales department. Don’t even think about getting through on the claims department line…you will be on hold extensively, only to get answered by some incompotent claims advisor. This is truly a horrible company…and I will make absolutely sure I cancel with them as SOON as my contract is up…they may try to pull a scam and charge me for another year without even contacting me if I don’t cancale with them FIRST! Such a horrible company.
HELP >>> DOES ANYONE HAVE A CANCELED CHECK OR A CHECK FROM NATIONWIDE? THEY ARE THIEVES! They sais they would fix my heat. I even have it in writing. I am trying to get them to honor their contract through the court.please email me ljlodge@msn.com – Thanks.
Here is another sucker! I am a senior citizen w/ disability, limited income. Bought the policy for protection, I was promised the moon by the sales rep. A/C went out September 2009 and I have furnished maintance records for the past year. Now, they wont talk, answer e-mails or answer the fax line anymore. Have experienced rudeness, and waiting up to 49 minutes, ony to be disconnected. I have always been polite and courteous to them. And after reading reviews I am concerned that July 2010 they will hit my bank account for another $360.
This company is the worst, I was told when I upgraded the contract that everything was covered,since then I have been turned down on two services requests. In addition I was charged $225.00 two times even though I showed where they chrrged me twice something should be done about th is company,if anyone knows where I can report them to the insurance commission……bad really bad
I am horrified to hear the hundreds of complaints just like mine. These people running this company should be put out of business, they are a disgrace to Americans. Their fine print, requests for refrigerator records, rudeness, dubious business practice and refusal to pay claims, makes them the bottom feeders of the insurance industry. I am hearing hundreds of people who want to file class action suit—well count me in on this one. Their bbb rating is an F, they have hundreds of compalints of the same nature over and over and do nothing about it. They registered their company to a P.O Box and the court ordered them to give a physical address. Time to contact the insurance commissioner of NY.
http://www.ins.state.ny.us/complhow.htm
We need to rally together to get these sleeze-balls out of business—if we don’t do it, How many more people will suffer the same fate? frustration-being ripped off–mislead-mistreated–disrespected–need I continue?
tdaher@aol.com
Bad customer service – called in for billing questions – rep continued to argue with me and would not give me his name.
Do not and i repeat do not join this fraudulent insurance. You will end up paying for it and they will not repair anything. I had to cancel my insurance with them because they were not willing to repair my broken items even though their contract states they are supposed to replace or repair it…
I wish I reviewed this website before I purchased the warranty. Last year, Sep, I purchased the warranty from them. After that, I had two claims. One was AC, one was Refrigerator. They refused the AC repair, they approved the Refrig, but, I got pay for almost half of the expense. I decided not to continue the service, but, they told me I can not cancel. It was an one year contract, I thought it would be cancelled once it’s matured. Guess what, they charged me for second year without contacting me. Last month, I called, and emailed for cancellation, but, no refund was issued. Today, I called them again, they told me I had two year warranty. Fortuanately, I had my contract with me while I was talking to that lier. He said, Oh, my system made a mistake. We would refund the money within 7-14days. Then, I asked for confirmation number. He gave me a fake number. I asked him to repeat the confirmation number, he gave me a totally different number!!!. I wish someone sued them, this kind of company is just a piece of junk.
I was told that they provided service for Sears (which is what I was trying to reach) they are very smooth and get your credit card information without you even realizing it. Since I felt HAD, as soon as I hung up I got on line and found these reviews, within minutes I called and tried to cancel only to be told that once the charge was made I was not able to cancel. I called my credit card company and they canceled my charge. However, now months later I get a statement from my credit card company with the charge reinstated. They, Nationwide disputed the cancelation saying that I authorized the charge, never saying that I tried to cancel it and they would not allow me. I am now disputing with my credit card company to clarify this. DO NOT GET INVOLVED WITH THIS COMPANY! You will spend months trying to get your money back and the hassel of being the one with burden when it is they who are the thives!
Get SEARS 1-800-4-MY-HOME (800-469-4663)
I dont even know what to tell about this so called company. I dont think its even doing business to have etics or customer service. All they are doing is a scam. I cant believe people would just setup a company andd offically cheat people and can get away with it in U.S.A in year of 2009.
I have been through all the possible frustration and pain with this people and finally wasted money, time and even humilated by lefting me on to hold for several minutes utill it is disconnected or I ran out of patience.
Please tell me what to do, so that we can stop them doint this to other people