Nationwide Home Warranty
Home Warranty Plan Details and Reviews for Nationwide Home Warranty
Premium: $260-400
Deductible: $60
Effective: 30 days after enrollment
Web: nationwidehomewarranty.co...
Deductible: $60
Effective: 30 days after enrollment
Web: nationwidehomewarranty.co...
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 503 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 503 Rate this Company!
Coverage Area: USA - All States
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Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Note: This company may have sold warranties using the brand name Champion Home Warranty
Reviews
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Pages: « 21 20 19 18 [17] 16 15 14 13 12 11 … 1 » Show All
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This company is a scam. I bought a contract from them in October 2009, and they deducted monthly installments from my checking account through February 2010. In late Feb. my refrigerator stopped cooling so I called to open up a claim. After being put on hold (repeatedly) for more than half an hour, someone finally picked up, took my information and said that a technician would be in touch within 3 days. No technician…no repair…can’t even get in touch with them by phone anymore.
Crooks, Swindlers, Thieves DO NOT PURCHASE A HOME WARRANTY FROM THIS COMPANY!!!!!!!!!!!
Our washing machine went out and we called Nationwide, after having waited on hold for an eternity they sent a tech out to look at it, he stated that it could be repaired and gave an estimate for the repair. He called it in to Nationwide, and they called us back offering a settlement for less than it would take to buy the parts for the repair. After several calls emails and threats of legal action. We have filed claims with the Missouri Attorney Generals office as well as the New York Attorney Generals Office.
I encourage anyone who has been ripped off by this disreputable company to report there actions to the Attorney General of you state and New York!
THEY ARE THE WORST, THEY TOOK MY $$ AND NEVER FIX ANY THING
I CAN NOT EVEN GET A HOLD OF THEM PERIOD, THEY DO NOT ANSWER THE PHONE, AND NOT RETURNING MY EMIALS.
WHAT A WAST, I AM SUING THEM FOR MY $$ BACK AT THE SMAILL CALIM COURT.
PLEASE DO NOT DO BUSINESS WITH THEM. YOU WOULD REGRET IT.
I filed a complaint with the Nevada Dept. on Insurance. As a result Nationwide agreed to rebate money to Nevada customers, since they weren’t licensed in Nevada. If you are a victim of their fraudulant practices I would contact your state Attorney General and file a complaint. If you paid by credit card you can file a complaint with them based on fraud. I used this website as evidence they are sham company. In my case they refused to pay for my compressor replacement. They asked for detailed service and maintenance records. I provided them and was told they were insufficient. They will never call you back, they want you to wait on hold to discourage you. When you use their website for “faster service”, you recieve email directing you to call the phone number.
March 19, 2010 — WARNING!!! Do NOT purchase a home warranty with this company. If I can convince future purchasers to NOT buy into their business, then I can at least feel better about being ripped off. This company has the worst service I have ever encountered. All the bad reviews you read above are true. Their staff is incompetent and the delay in service is a waste of your valuable time. Their warranty is a scam and more than likely your service request will be denied and you’ll still pay the $45 visit fee. Hear this, even the repair company they sent us told us that Nationwide is the worst company they have dealt with and already knew we will be denied. The repair company actually advised us to never renew our contract with them. Save your money and don’t be fooled about their good ratings.
they are the worst co. to deal with, put on hold for a long time, listen to their terrible music, and every now and then someone comes on the line (recording ofcourse) that Ann will be right with you and then if you have a claim you must put it on the computer, well now their e-mail line is disconnected as well as their 800 number. 24/7 NO WAY….
waiting for my cancellation monies to be sent, waiting for a garage door repair invoice to be paid for service in Jan.,2010…No one in Las Vegas will do work for them and I too am waiting for an oven part….2 weeks….THE WORST CO.
I tried to file a claim and was told I needed to send back my signed contract. Several days later I’m still waiting for it despite several requests. Besides, they ask me for a maintenance record and I can see they are looking for a way out.
I used to be with First American Home Warranty and never had any of this with them. I changed to save a few bucks. Bad mistake.
I have had American Home Shield for several years and have recently switched to Nationwide Home Warranty Services due to their too-good-to-be-true prices. Well, the old adage of – if it’s too good to be true it usually is, is right on the mark with this one. They have the worst customer service department that I have ever had to deal with, and that is if you can even get through to them! Sure, you can hit option 1 and will be immediately transferred to “new customer” accounts, but to get someone to help with a claim – good luck!!! Once you do speak with their anything but customer friendly representatives, good luck getting someone to come to your house. It takes them days to even find a contractor who is stupid enough to want to work with this scam of a company, and once that contractor deals with them, they will never again – unless they are masochistic. I have personally talked to several well established local contractors who, after dutifully completing their work, waited for 6 months to get reimbursed by Nationwide. One is waiting 9 months, and still no pay.
Customers and contractors – stay away from this typical Brooklyn bait-and-switch company!!! You get what you pay for, and in this case you don’t pay too much, but get a whole lot less in return!!!
As I am still, unfortunately their customer, I will withhold my true name.
Bad check received. I have a repair company and nationwide home warranty called me saying we owe you money we are sending you a check. well, they sent me the paycheck but it bounced costing me additional overdraft fees. I cant get anyone on the phone, i also sent faxes and they still wont respond to cover the bad check.
IF YOU ARE A CONTRACTOR DO NOT DO BUSINESS WITH THESE PEOPLE. THEY ACT AS IF THEY ARE DOING YOU A FAVOR BY GIVING YOU BUSINESS THEN THEY NICKEL AND DIME YOU OUT WHAT IS OWED TO YOU AFTER YOU COLLECT THE DEDCUTIBLE FROM THE CUSTOMER. THEY TELL YOU WHAT YOUR PRICES SHOULD BE AND WHAT YOU SHOULD BE CHARGING FOR SERVICES WHEN YOU TRY TO TELL THEM WHAT IT ACTUALLY COSTS AND IT IS A MONEY LOSING SITUATION. WHEN YOU CALL ABOUT PAYMENT THAT IS OWED TO YOU THEY HAVE SOME MONKEY READING FROM A SCREEN WITH SCRIPTED ANSWERS THAT TELL YOU NOTHING YOU NEED TO KNOW.
Do not do business with Nationwide Home Warranty. They are cheat. They just use some or other excuses not to cover the service. My clothes dryer went out of order and I requested a service call. After a week a repair person came and checked the dryer. He said that there was some problem with the control panel. We purchased this dryer about 5 years back and I had a home warranty with American Home Shield and only 2 times in past I had a problem with the dryer and American Home shield promptly repair it. But Nationwide is asking me to show all the maintenance records that states that the dryer was maintained properly in the past for 5 years. I do not have those records as I had a home warranty and they took care of it. I think Nationwide is just trying to sneak out of the repair services and that’s why they are making excuses. They told me to get it repaired out of pocket expenses and submit the claim for reimbersment and if they found it appropriate then they will pay me back. But after reading all the reviews on the blog, I do not think I am going to take that risk.
My sincere advise is to keep away from this company and even though other companies are little more expensive go for them. I had a very good experience with American Home Shield.
Any advise about filing a complaint against them??????
Do not do business with Nationwide. They want your money and will not assist you after getting it. I just tried to report a claim. When they finally answered, the young man sounded like I was disturbing him. My hot water heater went out. 3 hours later still no plumber. I called back, was on hold for 55 min. listening to an auto answer. When they finally answered I said I hadn’t heard from a plumber, he asked what is this regarding??? My heater was 11 yrs old…my claim is pending review???? Horrible customer service. They don’t care about you at all!!!!
I do not like having to file a claim on-line. When my heater stopped working in the middle of the winter, 2009, I don’t need to be waiting by my computer for a reply. They advertised 24/7 service, I don’t call this 24/7 service.
Online claims — a bad idea.
Still waiting to hear from them regarding my refund. Run, run very fast from them!!! I may have to contact my local news stations to have Nationwide investigated for the disloyal service they provide to their customers.
As all other pundits – this company is a rip-off – will not repair anything – only send canned replies to the BBB – I am cancelling my contract early so they don’t charge me for next year 3 months before contract ends – I figure its better to cover my losses!
BEWARE!!!! Send your money and that’s the last time you will ever speak to anyone again. Had a claim for my dishwasher, tech came out took my $40, said he would be back with a part and never heard from him again. Repeated calls and emails to Nationwide and service company to no avail.
Second claim was on plumbing, sent a great local plumber out and they fixed it, however they cannot reach Nationwide for payment. This company is a scam. I will be contacting the Attorney General and BBB.
FINALLY they are not allowed to sell HW policies in Nevada. All my hard work PAID OFF. Company is a TOTAL SCAM!! Should have googled them 1st. Lesson learned!
I am sorry to report that Nationwide Home Warranty provides the worst service I have EVER received from a company. I totally agree with the previous posts regarding this company. Please AVOID DOING BUSINESS WITH THIS COMPANY. There is no way this is a legitimate business. They are ripoff
con artists.
They never answer the phone in a timely manner. They keep you on hold forever. They utilize the worst service repair companies. I believe there are only two persons employed in the entire company. They treat the customers they do have like sh-t.
Criminal charges should be filed against them for fraud.
Pleassssssssssse stay clear of this company.
I hope after reading my reviews, people will be aware not to throw their money to these folks and rather give it to some charity. I went to these guys for home warranty because they did some work for one of my friend which was very low cost fixes (below $100). Also they were charging only $350 for my home warranty and I became greedy. Their first email came which was at a very high level and sounded like they will cover everything I wanted. The sales person was very nice to talk to. Once I made the payment, they sent me a document of all the disclaimers. I was too comfortable talking to their sales guy so didn’t bother to read the document in detail. After going thru 65 days of above 100 degree Austin temperature, my cooling system stopped working. I made a claim on their website and it took almost 5 days of repeated phone calls before a contractor arrived. It was a tough week for me and my family to live in that kind of heat. I paid visiting fee to contractor before he entered my home. That contractor was very well aware of how to decline the claim. Without opening the A/C unit, he said that there is rust in the evaporation coil. I asked the contractor that how he made that judgment without opening the unit and he had no answer.
So I guess they are hand in gloves with each other and will do only if the cost of repair is very low.
Again, please learn to love your money and don’t give it to them.
This is what their disclaimer for Cooling System. They will categorize your issue in one of these and decline to do any work. Please stay away from them. Donate money to poors instead. Don’t give them to these folks.
Air Conditioning (Central). This Agreement covers the primary air conditioning system of the covered home only, provided
that the air conditioning system does not exceed a five (5) ton capacity. This Agreement covers the following air conditioning
components: (i) motors; (ii) compressors; (iii) condensers; and (iv)thermostats.
This Agreement does NOT cover window, wall or portable air conditioning units. This Agreement does NOT cover (i) air filters; (ii)
Freon; (iii) Freon recapture; (iv) geothermal systems; (v) gas or propane air condition systems; (vi) air filtration systems; (vii)
humidifiers; (viii) registers; (ix) grills; (x) stands; (xi) jacks; (xii) condenser casings; (xiii) pads; (xiv) vents; (xv) flues; (xvi) clogged
lines; (xvii) condensation leaks; (xviii) mismatched systems; (xix) damaged ducts; (xx) improper wiring; and (xxi) improper piping.
This has been true experience of “you get what you pay for”. If you want to loose money than go for it (better donate it to poors in Haiti). I had a claim for A/C and its evoporation coil was leaking. They flatly refused to fix it. Then I had issue with microwave keypad malfunctioning and they labeled it as button problem which was not correct. Finally I had to pay $1000 myself to get my items fixed. Please make judgement yourself by reading their clause for built-in microwave coverage. In such a small piece of equipment, they have 15 disclaimers and most of your problem can be described as one of these. On top of that you will end up paying $60 to the contractor they will send home.
This Agreement covers all modules, components and parts of the built-in microwave oven necessary to the functionality of the built-in
microwave oven.
This Agreement does NOT cover portable or countertop microwave ovens. This Agreement does NOT cover the following list of
modules, components and part relating to the built-in microwave oven: (i) door handles; (ii) door hinges; (iii) doors; (iv) clocks; (v)
racks; (vi) meat probe components; (vii) knobs, caps and buttons ; (viii) rotisserie components; (ix) interior facing/lining ; (x) shelves;
(xi) light bulbs; (xii) grates; (xiii) glass; (xiv) trays; (xv) cosmetic issues or abnormalities; and (xvi) components relating to
installation/mounting.
This company is the worst I think I have ever dealt with. I will definately throw the renewal notice in the trash!
If you are choosing a home warranty company DO NOT choose Nationwide. If I can help anyone, this would be how. They are not a home buyers protection company, and they do not alleviate the burden of warranty issues you are potentially hiring them for. Do you homework and choose one of the top three companies that Nationwide would never be ranked with. You will NOT save money and you will only generate more headaches and stresses in your household by even considering this company. I hope I helped!
Rip Off, Scam, Dishonest, I tried to make 2 claims and they denied them both. They give you the run-a-round, they put you on hold and never pick back up, you call back and they put you on hold again, you ask to speak to a manager and they say there not there today, you ask for a refund and they refuse, once you pay the money, you get nothing for it, and I had to find a contractor that had never heard of them that would even come out to my house because they had been scammed by them before. PLEASE DO NOT use this company, they will take your money, like they took mine…Also, READ any contract before paying, shame on me for trusting them…
If you paid with your credit card you can dispute the charge or file a fraud charge. With a copy of these reviews it should be a “slam dunk”. I saw one positive out of 380 reviews, most of the others used the terms “fraud” and “scam”. It looks like California has banned them. I will work on getting Nevada to do the same. If anyone wants to contact me, my email is bced98@yahoo.com