Nationwide Home Warranty
Home Warranty Plan Details and Reviews for Nationwide Home Warranty
Premium: $260-400
Deductible: $60
Effective: 30 days after enrollment
Web: nationwidehomewarranty.co...
Deductible: $60
Effective: 30 days after enrollment
Web: nationwidehomewarranty.co...
Coverage Area: USA - All States
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Note: This company may have sold warranties using the brand name Champion Home Warranty
Reviews
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Pages: « 23 … 11 10 9 8 7 6 5 4 3 [2] 1 » Show All
I wish I had checked this website before purchasing the home warranty from Nationwide Home Warranty. 15 days after the effective date of my policy my A/C unit compressor went out. I was told to fax copies of maintenance records to Mr. Brian Cooper, then after review would determine if they would cover the cost of the repair. I faxed records and never heard from Mr. Cooper. After sitting on hold and several disconnects I was told by a girl in claims that since the policy was only in effect 15 days after effective date and that the A/C contractor had reported it as preexisting it would not be covered. I spoke with the contractor and he told me that it was a lie. The only report was that the system’s compressor was broken and needed to be replaced or repaired. When I was asked for a copy of the report from the A.C contractor from Nationwide I was denied. Don’t buy this warranty, they are scams and you are throwing away your money!! BEWARE!!!
Complete scam company. Google the words “Scam” with “Nationwidehomewarranty” and be SHOCKED. I was. Of course, this was AFTER I gave them $500, and AFTER my entire A/C system blew up. DO NOT GIVE THEM YOUR MONEY. If you really want to experience the same thing, throw $500 out the window as you speed down the freeway. Both experiences will feel the same.
First time caller/user of this company and did not even get a call back for the problem reported after two weeks. No one answers the e-mail sent to them to explain why. the only responce that I got was from the man selling the home warranty to me and he refered me to their customer service department(????). Company is a joke and after getting thier money you will not hear from them again.
the service really does not exist. it all run around and not no knows anything. 3 + days for my freezer and it was not repaired. we waited 3+ days for our AC and so far no one has come out yet. the contractors do not seem to know who the home warrenty company really is. so we will look for some thing else. it had been a cat and mouse thing for 72 hrs with these incompetent people.
I would like to know why these people haven’t been shut down for running a scam? After I made the mistake and gave them my credit card number, I realized after I hung up the phone, I was dealing with crooks…I called back and tried to cancel and was given a bad time…I then called my credit card company immediately, and told them the situation…Finally after five months, I got the charge officially taken off my card.
I doubt these people are even working in a office. They have no address, only a P.O. box number… Most likely they are working out of a garage or a private residence.
This is not a company who has any intention of servicing or honoring their contracts. Incredibly rude. When I said I wanted to cancell the contract they said they would not do it.
This is nothing but a scam, to seperate you from your money.
This company is a scam… Called for A/C not working in Phoenix in 100 degree plus temps. Didn’t hear from anyone for 3 days, called again and they advised me to call the contractor that they have put in the repair request with myself to schedule appt. I tell them that it’s their contractor and I’d prefer they contact them again. So, another 2 days goes by and I call Nationwide again and again they ask me to call the company myself. When I called the contractor they had never been contacted but sent someone the next day. The contractor comes says the motor is burned out and it will cost $750 so he calls the company in front of me. They ask for a work order #, which there isn’t one because Nationwide never had contacted them, which I find out is part of their scam. Then I get on the phone and they say they need service records, etc. The A/C company advises me that they do this trick often and they’ve never heard of anyone being happy with their service from Nationwide. I’m a Real Estate Broker. A real Home Warranty Company doesn’t do this EVER! When I advise this to the idiot I’m speaking to at Nationwide he says “Fine.. If you want to be a big shot then we won’t cover anything for you!” So I paid the full amount myself. I’ll be turning them into the Better Business Bureau as soon as I finish this review but I wanted to make sure that no one looking for a Home Warranty plan makes the mistake of using this company. Honestly, this is not how home warranty companies treat customers.
This has to be the most poorly run company i have dealt with they never return phone calls or e-mails and the waiting time to get help is very poor they are a very unorganized company
I wish I had read the comments section on this company and checked with BBB before I signed up with NATIONWIDE HOME WARRANTY. Should have stayed with the company I was with but was trying to save a few $$$$. Well you pay for what you get. I agree that they pass the “buck” when it comes time for service. They come up with every excuse in the book. You’re better off with another service company because if they have to review your claim, prior to sending out a technician, 9 times out of 10 it probably won’t be covered. I will tell everyone I know not to use this service. HORRIBLE CUSTOMER SERVICE AND A NIGHTMARE!!! You’ll be better off going elsewhere. Hopefully the company’s senior management is taking heed to the complaints noted here.
THIS COMPANY IS TERRIBLE! We have had our contract with Nationwide since July of 2007, thank goodness it’s almost over with. We have had two occasions to call them and both times have been major headaches.
The first was due to a malfunction with our A/C. We called them to schedule a service tech to come out and asses. Tech came out looked it over and called Nationwide to report the problem. Tech was told that he would get a call back in 30 minutes. After an hour of waiting I made several calls as well as the tech and only got excuses and voicemail. Had to pay for the repair out of my own pocket as it was Friday afternoon in the middle of summer, we live in TEXAS with concurrent days of 100 degree heat. Finally got reimbursed form Nationwide but still not a pleasant experience.
Most recent experience (today) has not been any better. We experienced partial electrical service in our home Monday afternoon. It is now Friday afternoon and was just told the problem would not be covered because the repair involved bringing the electrical up to local code requirements. I told them I understand that the charges related to code issues would not be covered and that I was only asking them to cover the cost of the actual repair. I was basically given several excuses as to why they were not covering the repair from the repair and the code issues were intertwined (even though the electricians gave two separate quotes for the repair and code issues) to it was a pre-existing condition. After a conversation with two very rude supervisors in the claims department I was told there was no one else I could speak with about my situation and they had other customers to take care of.
DO NOT EVEN THINK ABOUT CONTRACTING WITH THIS COMPANY!
I have had this company for 2 months. My first serivce was the air conditioner. The compesser went out, it’s 10 years old. Nationwide said they can’t do any work until I give them maintance records. When I talked to Brian about it, is was sooooo rude and unlprofessional you would think he was a 16 year old. Now I have to track down records. AHS never asked me for anything, they always did the work, no questions asked.
After reading about how this company had a lot of complaints. I cancelled my order within 3 hours after buying a policy with Nationwide Home Warrenty, this happened last Nov.07…They told me they would credit my Visa account.(They never did credit my Visa account)! This was over five months ago and I’m still dealing with my credit card company…These people are running a scam!
I had not even got service from this company yet. Had just got thru the purchasing part, given the billing information. Five minutes later, I get a call from a guy that was extremely rude and disrespectful. He said that I had I given him a debit or visa card. To me, what difference did it make, as long as they got their money. He proceeded to talk very very nasty to me. I called back because it bothered me so much. Then I was told that I WAS SPEAKING TO THE OWNER, John Ryan, which was the same person…EXTREMELY RUDE AND OBNOXIOUS. This is the worst service that I have EVER had. He proceeded to tell me to keep my funky 45.00 “B”, because by the time, I decided to cancel. DO NOT GET SERVICE WITH THIS COMPANY. If he is an owner, God help us all. HORRIBLE…I WAS LITERALLY SHAKING AFTER THIS CALL. I went with a different company who was absolutely wonderful. I owe several properties and wanted coverage on them. HORRIBLE experience.
this company should be prosecuted for fraud, I waited three weeks for a repairman to come to my house after countless phone calls. Then they refused authorize the repair.
Please do yourself a favor and do not purchase a warranty from these scam artists!! Whoever put that review up there about how they made them smile must work for them, because you will not smile when dealing with this company. Save your money because if you sign up with them it will be lost and your claims will know where.
They try to get out of their contract, or make cash settlements instead of honoring their warranty… I have filed 2 claims with them, they have managed to do a partial settlement on both.
These guys are thieves. They refused a valid replacement of our furnace as well. Stay away from them.
I agree with all the other bad reviews. The customer service is horrible. I had to call 2 times just to get service people out to my house. They didn’t make contact with any service people–I had to. Then the “claims supervisor” yelled at me, was very rude, and hung up on me. Then when I called back, he was very rude yet again. He told me my issue was pre-existing. It was not! This company is horrible.
I have NEVER dealt with such RUDE condecending people in my life. Don’t waste your money with this company. You are not covered AT ALL. I purchased an older condo who’s a/c unit went out. I was promised at the time of sell that it would be covered if damage. Therefore, didn’t deduct it from the price. EXCUSES EXCUSES, I need 25 years worth of maintenance records before they will cover. I don’t know about everyone else ….. does this make sense. The warranty company should inspect what they warranty. They love taking your money – don’t want to provide service. PLEASE FIND ANOTHER COMPANY AND SAVE YOURSELF FRUSTRATION!!!
I felt cheated, they have no customer service
Very bad behaviour of the customer service people. They take your money and do nothing. Be careful.
water heater went out, and was replaced without too much hassle. was with other companies before this is one is best.
Please tell anyone interested in buying a home warranty from Nationwide that they are a terrible, terrible company to work with. We have a toilet that is not functioning and needs to be replaced. They told us it was a pre-exiting condition, because we did not maintain the toilet. We live in a 20 year old home, that we bought 5 years ago, and certainly cleaned it every day. Certainly there would be wear and tear on any product you use in your home.
They are going to try and get out of any claim stating it is a pre-existing condition. Save yourself aggravation and do not buy a home warranty from them. If you do, you only have 3 days in which to cancel. After that they will charge you $200 to cancel. Terrible, terrible company.
I am glad we got this warranty through the purchase of our home (free for us), I wouldn’t pay anything for their service. Bad customer service, too many loopholes, and no guarantee. We’ll shop elsewhere. Buyer Beware!
called@7am for clogged toilet,got ans svc.11am called offfice to find out what tech is coming “i havent got to you yet,wait for call 3-4hrs.now 10pm never received a call. will cancel contract.what good is con. if you dont get svc when needed.