Nationwide Home Warranty
Home Warranty Plan Details and Reviews for Nationwide Home Warranty
Premium: $260-400
Deductible: $60
Effective: 30 days after enrollment
Web: nationwidehomewarranty.co...
Deductible: $60
Effective: 30 days after enrollment
Web: nationwidehomewarranty.co...
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Note: This company may have sold warranties using the brand name Champion Home Warranty
Reviews
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Pages: « 23 … 11 10 9 8 7 6 5 4 [3] 2 1 » Show All
I wish I had found this website BEFORE I signed on with National Home Protection. Now I am stuck with them for a year since they won’t let me out of my contract without a $250 cancellation fee. I have made 2 claims and both times the customer service was horrid. I had to call over 10 times each to get anything moving forward. In both cases, they only called me once. They paid one claim (finally) and denied the other claim. My main reason for giving them the worst rating possible is because of how much time I have had to invest to get anything done. It just shouldn’t be this difficult. Please whatever you do…don’t go with this company. I’m trapped with them until 6/24/09 (It’s on my calendar). Don’t make my same mistake.
TOTAL SCAM..THIS IS THE WORST COMPANY I HAVE EVER DELT WITH..NOTHING IS COVERED ,NO REFUNDS,NO MONEY BACK AND NO REPAIRS WILL BE MADE
IF I COULD I WOULD GIVE THIS COMPANY A FLAT OUT ZERO!! THIS COMPANY TOOK MY MONEY AND I FILED ONE CLAIM IN THE SEVEN MONTHS THAT I HAVE HAD THE POLICY AND THEY HAVE PUT MY CLAIM ON HOLD, ASKING FOR MAINTENANCE RECORDS ON A WASHER. WHO HAS MAINTENANCE RECORDS FOR A WASHER. THEY TOOK TWO WEEKS TO PROCESS MY CLAIM AND ALMOST ANOTHER TWO OF CONSTANT CALLING FOR THEM TO PUT MY CLAIM ON HOLD. I ASKED TO SPEAK WITH SUPERVISORS THEY DO NOT HAVE ONE OR A PERSON YOU CAN SPEAK WITH ABOUT COMPLAINTS. TO TOP IT OFF THEY WILL NOT REFUND MY MONEY! I AM REALLY UP A CREEK WITHOUT THE PADDLE. I AM JUST STUCK.
I hope something is done about this company. I have read to many poor reviews for them to still be in business. Times are hard for everyone but that doesn’t give a company the right to take advantage of unsuspecting customers by providing a false sense of security. I too am trying to get my money back from this company. I purchased my 1 year contract on April 18, 2008 and I am fit to be tied with this company and their poor service. Every comment that was made is true about their rude, poor quality customer service. As a first time home buyer, I am thoroughly disappointed and praying that no other repaired are required until I can recover financially.
i took out extra coverage and received no service i was told it was a preexiting condition i ended up out of pocket for the service call and the warrenty payments this is a very dishonest company choose another once they get your money they fix nothing and they will not stop debting out of your bank account.
We have called for 3 weeks and nobody called. We called their # and they gave us the # of the plumber then we called them and they said they never heard from them. After 3 weeks of calling I asked for my money back and they told me that would never happen. I called the B.B.B. and they had nothing good to say about this alleged company. Best bet, get another warranty company.
We contracted with Nationwide Home Warranty in order to protect our home against unforeseen breakdowns of our house systems and appliances.
Four months after paying for this service, we experienced problems with one of our air conditioners. I called Nationwide repeatedly for service and got a complete runaround. Nationwide refused to have a contractor come to our house stating the problem was a “pre-existing” problem. They said I faxed records showing our air conditioner was rusty, old and needed to be replaced. This is false. Our house was built in 2001. We have had our heating and air conditioning equipment cleaned, maintained and recently upgraded…on a semi-annual basis since we moved here. We know, as do many other victims, that Nationwide Home Warranty is engaging in deceptive practices. I have found dozens of complaints about Nationwide Home Warranty on the internet. Many, including myself, have reported Nationwide to the Better Business Bureau and are talking about a Class Action suit. I know there are other people who have been deceived by Nationwide but have not posted their complaints on the Internet. Nationwide offers a service, collects money, then fails to deliver, should you need the service. This company needs to be shutdown—after they pay us back!
BTW…I’ve filed a complaint with the BBB and the State of New York Attorney General. I hope other victims will do the same.
This is the worst warranty company going. You pay and they don’t honor the contract. They lie to. I reported them to the BBB and they claim that I filed a claim with them exactly 30 days after the contract started. It was actually 2 months after and it wasn’t my fault my air broke. It broke on the 4th of July with a house full of people. Now Sept I ahd to fix it myself. The best is they were trying to tell me that I couldn’t cancel the policy because it was for a year. I am looking into taking them to court.
This company is a total scam. Run from this company. The told me my charge would be $250 but charged my credit card $400. They denied every claim because first they said I needed to show I maintained the appliance. When I showed them the records, they told me they don’t cover appliances that had repairs previously. People there are VERY rude and no one tells you anything. I never received a bill, a contract, nothing. They took my money and they are a scam. I filed charges with the state attorney. It is very easy to do and I suggest you do the same. Perhaps we can get a class action going.
NationWide will say and do anything to get out of paying a claim, including lying and fabricating false information that can be proven false by examing the policy. I have coverage on a well pump motor with them and they will not pay. I have done without water in my home for weeks. They refuse to pay. Don’t waste your money on this company.
Horrible Service!!! I called them 5 times to get my oven fixed and furnace. I never got a call back. Finally they said to just get it fixed and fax them the invoice. I did this 2 months ago and called today to see where my reimbursement check is and they said both claims have been denied. Then they put me on hold and never called back!!!
Wow, after reading these posts I feel like I just went through my ordeal again. I went through the very same thing with my pool motor. Paid the extra money to have my pool and hot tub added to my policy and they wanted service records for a fully enclosed pool motor. It’s like a “light bulb” no user servicable parts. I told the people this and they refused to fix it for me. I had to go to the contractor and get my pump, go get a new one myself and install it. I put in a claim for the cost of the pump and they paid me for that, but they had no intention of paying for a professional to do the work. THIS IS A SCAM. Now my AC is acting up and I know if I call them I will need heavy medication to make it through the ordeal. Still debating if I am even going to call them, or pay for it myself to save the wear and tear on my psyche.
ANYONE WHO IS CONSIDERING THIS COMPANY ~ DON’T DO IT!!!!!!!
Washer and dryer went bad due due to flooding from broken water hose to washer. Plummer fixed the washer hoses fine. Appliance person said the washer and dryer could not be used from the water damage of the broken hose. If I used them it could cause a serious fire. They told me to contact nationwide for replacement. Nationwide rudely told me they would not replace the washer and dryer and be reimbured on my contract. A scam. They suck big time.
Hello.
This is the worst company EVER ! Picture this: Month of August in Georgia. My A/C goes out. I had been paying Nationwide for 5-6 months and this would have been my very first service call. I called Nationwide and they send out a company called Appliance Care ( very generic sounding name ) then I am told they will order the part but it takes a week to be received. I called a week later now they tell me there will be another week’s delay. I called Nationwide back to ask what they can do. They flat out refuse to give me the name of another company. I explain to them that it is the middle of August in Georgia. The reps seem not to care at all. They are devoid of human emotion. Because they do not seem to have a plan B I tell them that I want the automated debit stopped on my bank and to cancel the service….flat refusal. I talk to no less than 2 reps, a supervisor and a person in billing who can not empathize one iota with my situation. They make a point of telling me that I can not get any of my money back. I told them I would have my bank to do a stop payment on the automatic drafts…then they threaten to ruin my credit. They also refused to pay me back any of the money I have paid out in the last 6 months….They are so good at threats but they have rotten customer service and 0 empathy for my situation. I told them I am not in the business of giving out my money to charity and they have to earn my money month to month.
I am filing a complaint with BBB and my the Georgia Attorney General’s office.
Wow, just stamp ass on my head. I wish I would have seen this review page before getting service through this company. I have been documenting every phone call and every name of every manager I have spoken with for the past month. I am sure I know their work schedule better than they do. Air conditioning unit is out and has been out for a month with no resolve. They were quick to send someone to service it but now that it requires real work they are procrastinating. Will contact BBB and a lawyer for breach of contract.
http://search.newyork.bbb.org/reports.aspx?pid=44&page=1&id=97609
I wish I had read this website before purchasing a Nationwide Home Warranty. I know I made a big mistake. The sales person (phone) responded quickly to my questions and gave all of the right answers. However, when the contract arrived, it had different information from what we discussed. When I called to complain and cancel, I was told that everything would be fixed and a new policy was emailed to me. I should have read it more thoroughly…because not EVERYTHING was fixed. Our a/c system stopped cooling – and we live in Florida – and 3 days after the service call, I still had no response. I ended up having to call their service company on my own to schedule repair. When the repair person came, he told me he wasn’t sure what the problem was – either I needed cools cleaned or there was a refrigerant leak. He told me he could not check for the leak because that would require a seperate call – meaning I would have to pay him another $50 fee for the visit. He also told me he was trained to look at my neighborhood and inside furnishings when determining what to “sell” me to fix my a/c problem. I could go on and on about this whole ordeal – it was awful. Does anyone know how I can get out of the Nationwide scam? They are billing me monthly – paid directly from my credit card. We purchased a new a/c system after a reputable company (we chose and paid for) came out and diagnosed the real problem. NATIONWIDE IS A SCAM
I unfortuntely have a warranty with this company. My AC unit went out completely in mid July, with a 2 week old baby and a home which was reaching 93 degrees. I was informed to have the work done and submit the invoices, estimates and paperwork for reinbursement. I did everything I was asked, after 2 days I was informed that the work would NOT be covered. I asked over and over why and no one could ever give me a reason. I fulfilled everything in my contract, they on the other hand did not. Any one out there who is considering a home warranty company, DO NOT USE THIS COMPANY. They are a complete rip off.
They do not live up to their warranty. Their repair time is some times 30 – 40 days.
Then they tell the repairman to get a lower cost item, because their limit is $100.00, for the repair and the labor, for example, a ceiling fan,
Most of the women on the answering line are plesent, but only have control to issue a work order. It takes days and many phone calls to get, if any, results.
I was promised two free service calls per year, if I would purchase the contracts that day. I was also promised two free $50.00 gift cards for Home depot, that was in the contract, you must wait 60 days before your apply for them. How deceptive. They don’t tell you this. so when you apply for the free gift cards, you are turned down because you applied to soon.
I would never recomend National home protection. They dectful and uncareing.
One of the worst companies I ever dealt in my life. Nothing is covered when the need arises, they lie about almost everything (including the Home Depot rebate which never materialized), and customer service is rude.
I placed a claim with NationWide Home Warranty on 7/15/08. My only water source is our well and we could not get water. A well company came out and said the deep well pump was dead. At first NationWide said they had authorized the company to replace it, however I had heard nothing from him, so I called. He said he had not received a FAX authorizing him to replace the pump. When I contact the claims supervisor she said I had to provide “maintenance records” on the pump or they wouldn’t pay. I told her deep well pumps are maintenance free. They are deep in the ground and only require electricity to work, which I have always provided, so I would have water! It is comparable to a lightbulb. You can’t maintain a lightbulb. When it dies, you replace it – same scenario. I told claims I had livestock that needed water and still I was turned down. I do not have the money to pay for a new well pump. Stay away from this company. It is the worse home warranty program I have ever run into.
Extremely rude, called me a filthy animal and that they don’t work with animals. Refused to provide me any service.
Whoever wants to develop high blood pressure should take up a contract with this company. They are so unreliable and the customer service folks are so rude… I don’t even know what to say…….
This is the WORST and most UNPROFESSIONAL company I have ever dealt with. Judging by the posts, I am not the only one who feels that way! Our central A/C broke in our house. We called Nationwide on Monday morning. Nationwide told us that a contractor would call us within 24-48 hours. Over 48 hours later, we did not receive a phone call. We called Nationwide again and the customer service rep was extremely rude and told us that a contractor would call us by the next morning. We waited another 48 hours – no phone call! We called Nationwide AGAIN. They told us that the contractor was not able to do the job and a new contractor would call us by Saturday morning. By Saturday evening, we gave up! I called Nationwide to cancel the claim and cancel our contract, and the customer service rep told me she couldn’t help me and that I had to call back on Monday at 10PM. What?!? When I persisted, the customer service rep YELLED at me! I asked to speak with the manager and she was just as disrespectful. Beware…do not do business with this company! This was the WORST experience I have ever had with a company.
The worst company EVER! They refuse to pay for any repairs! I have 6 contracts with them and all are automatically refused without recourse. I have tangled with both Brian Cooper and John Ryan. They are the same person I have reported them to the NY Insurance Fraud Investigations Unit. That’s what everyone should do to stop them from preying from unsuspecting persons. A COMPLETE FRAUD!!
I’ve been following these posts on this web site for the last seven months… I was scammed by this company last year too…I feel so bad for all of you who are now also victims of this crooked company.
I can’t figure out why they are still allowed to advertise their company on the web? The lesson we have all learned is to check companies out who advertise on the web first before buying anything from them.