Nationwide Home Warranty
Home Warranty Plan Details and Reviews for Nationwide Home Warranty
Premium: $260-400
Deductible: $60
Effective: 30 days after enrollment
Web: nationwidehomewarranty.co...
Deductible: $60
Effective: 30 days after enrollment
Web: nationwidehomewarranty.co...
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 503 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 503 Rate this Company!
Coverage Area: USA - All States
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Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Note: This company may have sold warranties using the brand name Champion Home Warranty
Reviews
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Pages: « 21 … 11 10 9 8 7 6 [5] 4 3 2 1 » Show All
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If I could rate this company a “0″ or “ZERO”, that is what I would rate it. They certainly don’t deserve even a “1″.
NATIONWIDE WILL DENY A CLAIM FOR ANY REASON THEY WANT! They request maintenance records on items that were in the home before purchasing,in which they know policy holders cannot produce something that doesn’t exist.
EXTREMELY POOR CUSTOMER SERVICE.HANG UPS,HOLD FOREVER,EVERYONE SAYS THEY ARE THE MANAGER/SUPERVISOR,CANNOT OBTAIN CORPORATION TELEPHONE NUMBER CLAIMING IT DOESN’T HAVE ONE, THEY HAVE A P.O.BOX AND NOT A PHYSICAL ADDRESS. There website misleads in several ways. For instance, it states that a first time home buyer doesn’t have any experience maintaining a home and can be reassured knowing items are covered.FALSE, BECAUSE THIS BUYER CAN’T PRODUCE MAINTENANCE RECORDS EITHER.
I am taking the through arbitration. Time and time again, they were rude, dishonest, played a ton of games and of course denied claims. they refused to give me a physical address to take them to small claims court, but i finally found one and encourage EVERYONE who can to do the same. They need to go out of business…
File in Kings County, NY
1864 E. 9th St
Brooklyn, NY 11223
Please report them to the BBB and the Attorney General’s Office. I know it takes time, but they need to be stopped
This company is a fraud, will not cover any thing in contract. did not renew contract but still charged
my credit card. I have filed two complaints with my credit card company about these charges without my consent. this company is the worse, will probably hire a attorney to sue this company for fraud.
i am giving everyone a fair WARNING!! This company is very screwy! They give you the run around about not being covering you when clearly in the terms and conditions a problem should have been covered. I have had to fax in one piece of paper work 3 dfferent times because they always seem to “misplace” the paper. Customer Service was extremly rude and unhelpuful. They have taken our money for a year because we sign a contract with them but have yet to help us out with any problem! DO NOT GIVE YOUR MONEY AWAY TO THEIS CROOKED COMPANY!!
Oh, and one more thing..My contract officially ended Jan 31st 2009. But do watch your credit card statement, they renewed me automatically, with no AUTHORIZATION. I had to file a dispute on my credit card for the partial charge, since I was on payments for this contract last year. So buyer beware, and frankly stay away from all of them. Our news reporters here in AZ say they are all no good, but Nationwide is the worst that I have ever seen, and they should not be in Business, that is a crime……
This company is a scam, and if you run into a problem, don’t expect any help from any of the NY agencies, they just seem to side with this HORRIBLE company. I am appauled at a number of things that they have done and I think it’s a CRIME that they publish this line on the internet….Nobody cares more about your peace of mind than Nationwide Home Warranty. Nationwide Home Warranty frees you from the stress, inconvenience and financial …
The week before Thanksgiving my hot water heater burst and they did not fix it, they were saying that I it was a pre-existing condition and I signed up for their warranty in February and this happened towards the end of November, they are CROOKS, and please don’t spend any money with them. After purchasing a contract for close to 500 dollars, I had to pay 800 out of pocket for a new hot water heater, that brings my real price to 1300 for a hot water heater. And the sad thing was I only used them one time during the year for a small problem that took one full month to fix and tons of calls at that. So save yourself the aggregation you would be better off throwing the money out the window than to give money to these CROOKS. NY state should be reported for allowing a company like this to stay in Business. The Attorney Generals office told me to hire an attorney, that is a joke, I am unemployed and don’t have the money to do that now.
I was very disappointed with this company. They charged my credit card 60 days prior to contract expiration when they stated that they will charge my card 30 days prior. Then it took them 1 month to receive the refund. When they said that I should get the refund in 10 business days, and in 10 days I did not receive the refund, I contacted them everyday until I finally received it. I didn’t understand why each day they said that I will receive the refund within 24 hours.
I have been waiting for two weeks for someone to come and repair my swimming pool equipment. Just called home warranty company again! I want a REFUND… DO NOT GO WITH THIS COMPANY.
I would give them a 0 rating if i could, these guys are thieves! i cant wait until my contract is over in august, i will go back to HMS warranty. also watch your credit card statement, i wouldnt put it past them to try to charge my credit card again come renewal time.
I work with a plumbing service firm used by Nationwide (not any more I might add). This is the WORST home warranty company in existence. They will not cover any issues/problems a homeowner might have. They will find any excuse to claim a pre-existing condition. They will not pay their service providers even after they call in and get an approval to do work. We have gotten approval codes from their customer service (ha!ha!) representatives and submitted invoices for payments with all the correct information and they have still refused to pay us for work performed. DO NOT UNDER ANY CIRCUMSTANCES EVER SIGN A CONTRACT WITH THIS COMPANY. THEY WILL RIP YOU OFF ALWAYS!
Took three days to get a contractor to my home. After the second day of waiting for the contractor, calling him and the warranty company, I found out that he didn’t want to deal with this warranty company. After several calls to the warranty company, they sent a different contractor who drove over 1 hour to get to my home. Cusomter service made it out to be my fault that They couldn’t get a contractor out to my home. Problem with connections to the hot water heater. They talked to the contractor and decided the repair would not be covered. Contractor said they “asked him a trick question”. After speaking with the customer service person while the contractor was at my home, I had to pay the initial fee to the contractor, then had to pay for the repair. Their customer service people are VERY rude, and did nothing to encourage me from staying with them. I have stopped all future premium payments to this company. The contractor who was here and fixed the problem will not have any dealings with them in the future either ! Nor will I !
I have NEVER dealt with such RUDE condecending people in my life. Don’t waste your money with this company. You are not covered AT ALL. SCAM.
This company is running a scam. I’ve called for service on a garbage disposal and refrigerator ice maker. Both times they refused service reasoning that I needed maintenance records or that it was not normal wear and tear. Who keeps maintenance records on a refrigerator? Let’s go for a class action suit. Let’s all call Robert Pfeffer at(646)896-4545 as he suggested on 1/4/09.
I was sucked into this company like others. Experience with the company is really frustrating.
Initiated a claim for my water heater, and waited for 3 days no contractor showed up. Called 3 times, they gave me a contractor’s name. Called the contractor, the contractor said they refused to do any work for this company as the company would not take care of its customers. Called the company 3 more times. They kept on saying that they were sending another contractor. Still no contractor showed up. I had to do the work myself. I wished I read the reviews here before I was scammed.
Please beware that this company will try to steal from you by charging your credit card for renewal without your consent.
We have had several home warranties over the last 10 years. Nationwide is the worst I have ever dealt with. They have refused almost every claim I ever called in. Latest one is with my oven. I have a GE Profile with a digital control panel. You have to push a button on the control panel to tell your oven what function to perform, like bake, broil or go into self clean mode. The self cleaning function would not work. They denied the claim first by saying that it was a cosmetic problem and that they don’t cover cosmetic issues. Then they tried to tell me it was because it was pre-exisiting. When they could come up with anything tangible to deny my claim with, they told me that they don’t cover knobs or buttons. I also have an issue going on right now with my pool pump. We have been calling for 2 weeks. No one can even tell us which pool company they have contracted this out too. Very bad service. On the bright side, the technician who cam out to look at my oven told me that there is a warranty company named “Allied” and that they have had good luck getting items covered or replaced. My warranty with Nationwide is up for renewal in April…HAHAHHAHAHAHAHAHHAHA…….I’m giving Allied a call in March!
We had a cold break in Tampa and on when our heat pump. All of a sudden it started to blow the circuit breaker and shut down. We called for service and did get a repairman out in about 4 hours. He diagnosed the problem as a bad valve and said he would contact the Insurance co and get it repaired. He called me to say Nationwide refused to do anything, because I had turned the circuit breaker back on and the unit was running when he came to the house.He said when it blows again, do not touch the circuit breaker and call them at once to come out.It happend again and we did as he asked, and they came to the house.He finalized the problem as before and said they would order the part and get it done. He called back to say, he has “heard nothing from Nationwide”. I called them and was told they would do nothing until they received a Maintenance record on the unit to show I had performed proper upkeep. I had the unit serviced on Dec 22,2008 and it was in perfect operating condition, so I faxed the info to Nationwide.
I was then told ” it will take 10 to 14 days to process the information” so they would not authorize any work.
I am still waiting and it is cold.
They are a scam. DO NOT PURCHASE ANY INSURANCE FROM THESE FOLKS. THEY WILL NOT LET YOU CANCEL THE CONTRACT.
What can we DO?
We were unable to reach a supervisor after several calls, fax, email and letters with our concern. The email on their website went to another company. They called the contractor 4 times until they got the answer they wanted so they could deny our claim. Written document from the contractor stated the actual cause for replacement as a bad transmission, yet, they said they had a different verbal report and refused to esculate to a supervisor or replace the part. I do not recommend this company.
I was bitten by company’s prevailing cheating practices. The company is using all tricks for not repairing my roof and blaming me and the contractor. The company is not entitled to do business in California, and New York and I believe in all other states.
I have an street address for the company for the people ditched by nationwidehomewarranty.
1864 East 9th Street
Brooklyn, NY 11223
Or, write to
Office of The Attorney General
Bureau of Consumer Frauds And Protection
120 Broadway, 3rd Floor
New York, NY 10271-0332
Tel 21 416 8345.
In California write to
Consumer Services And Market Conduct Branch
Consumer Services Division
300 South Spring street, South Tower
Los Angeles, CA 90013
Such a nightmare! I wish I read about all the complaints before buying the warranty from this company!!!
I bought a contract 5 months ago, made just one HVAC claim when it failed due to no fault of ours.
First they asked for the maintenance record. I had no idea what was needed and why they were asking now if they did not need before I purchased the warranty.
Fortunately, I had a service record that was from a repair 5-6 months earlier. I sent that and was promised a review decision in 7 days – then 2 days – then 5 days – then 2 days again – then management escalation on my insistence, etc. (They will never call you back; you need to be on their case. They would never announce the rep’s name as well so you cannot keep records for future reference.)
Then I wrote a strong letter; no response even then.
When I called back again, I was told the failure was due to a pre-existing condition. God only knows why and, perhaps, they know as well!
I went out and got the repair done at my cost! Imagine how cold is NJ in Jan and the HVAC repair has been waiting for the past 3+ months.
I am going to pursue legal option now.
DO NOT BUY ANY WARRANTY FROM THIS COMPANY!
IF ANY OF CURRENT + OLD CUSTOMERS WOULD LIKE TO PURSUE A CLASS ACTION LAWSUIT, PL. POST YOUR RESPOSNES. I WILL BE HAPPY TO CONTACT YOU AND AN ATTORNEY BASED ON THE VOLUME OF RESPONSE.
Please do not purchase any home warranty from this company. horrible customer service….a Rep called me a “Monkey”. this should tell you how bad it is.
If there was a rating less than poor, this company would be rated accordingly. Used them one time and it was one of the worst customer service experiences ever. The claims staff is downright rude, including those who claimed to have been managers. They spend more time trying to find a way not to honor the claim, than investigation and resolving it. Our claim took nearly 1 month to process (despite their 24 hr turnaround claim), and the check was delayed by 2 weeks. Had to write a letter to the CEO and of course, never received a response. It was time consuming, frustrating and nothing worth it.
My husband and I purchased a home and NationWide was already in place as the home warranty company, therefore we inherited the problems. NationWide has be discourteous, disrespectful, unprofessional and we will not, without a doubt renew our contract with them.
They promised me the world before I had purchased the Home Warranty, swearing that the contract I was purchasing was different than the one that was online. Assuring me that I when I received the written contract in the mail, it would have all of the terms that the salesman went over in detail with me on the phone. The contract arrived in the mail 4 days later, and the contract was “non-cancelable” 3 days after they received the order. Since they have taken my money, they put me on terminal hold everytime I call, they do not respond to e-mails, they do not reply to letters and they don’t respond to telephone messages. I am looking to gather together enough people to attract an attorney to take on this company as a class action suit on contingency (no money up front, and only paid upon judgement or settlement). If interested, please call me: (646) 896-4545
Hi,
I have had a terrible time dealing with them on 2 occassions this year where in my AC broke down. Their modus operandi is to send out a contractor initially as you pay the trade fee for that and then deny the claim by frustrating you using every trick in the book. I have lodged a complaint with BBB of NY and I see numerous complaints against them. Such companies should be forced to shut down.
It is a scam.
This is a scam and a rip-off type of home warranty,. They will trick
you with everything they have. Just call a plumbing company and they
will tell you about them…..I called a plumbing company that does work
with all kinds of home warranties across the nation, and they were
very helpful. They told me that this is a scam company, and they will
never pay for anything,……. their exact words were, stay away from
them…………………stay far away
If anyone, beside myself, has had problems getting Nationwide Home
Warranty to pay/settle claims on things covered under your contract,
it’s worth while in contacting the following to register complaints
against them. The more complaints they get, the better. They are the
least professional group I have ever dealt with and are dishonest in
their practices.
New York State Department of Insurance: 212-480-6400
address to send complaint: CSB
New York State Insurance Dept.
25 Beaver St.
New York, NY 10004
In your complaint, list your name, Policy #, copies of any and all
documentation and if you have names of people you talked to, time of
call, etc… include in complaint.
New York State Attorney General: (Consumer Fraud Dept)
518-474-5220
You need to request a written complaint form to be sent to you.
File a complaint with the State Attorney Generals Office in the State
you purchased the policy. You can obtain this information on the
internet.
Better Business Bureau of Metropolitan New York
Web address: http://www.newyork.bbb.org
There will be a link to fill out a complaint about a business