Nationwide Home Warranty
Home Warranty Plan Details and Reviews for Nationwide Home Warranty
Premium: $260-400
Deductible: $60
Effective: 30 days after enrollment
Web: nationwidehomewarranty.co...
Deductible: $60
Effective: 30 days after enrollment
Web: nationwidehomewarranty.co...
Coverage Area: USA - All States
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Note: This company may have sold warranties using the brand name Champion Home Warranty
Reviews
Pages: « 23 … 11 10 9 8 7 6 [5] 4 3 2 1 » Show All
Pages: « 23 … 11 10 9 8 7 6 [5] 4 3 2 1 » Show All
We were unable to reach a supervisor after several calls, fax, email and letters with our concern. The email on their website went to another company. They called the contractor 4 times until they got the answer they wanted so they could deny our claim. Written document from the contractor stated the actual cause for replacement as a bad transmission, yet, they said they had a different verbal report and refused to esculate to a supervisor or replace the part. I do not recommend this company.
I was bitten by company’s prevailing cheating practices. The company is using all tricks for not repairing my roof and blaming me and the contractor. The company is not entitled to do business in California, and New York and I believe in all other states.
I have an street address for the company for the people ditched by nationwidehomewarranty.
1864 East 9th Street Brooklyn, NY 11223
Or, write to
Office of The Attorney General Bureau of Consumer Frauds And Protection 120 Broadway, 3rd Floor New York, NY 10271-0332 Tel 21 416 8345.
In California write to Consumer Services And Market Conduct Branch Consumer Services Division 300 South Spring street, South Tower Los Angeles, CA 90013
Such a nightmare! I wish I read about all the complaints before buying the warranty from this company!!!
I bought a contract 5 months ago, made just one HVAC claim when it failed due to no fault of ours.
First they asked for the maintenance record. I had no idea what was needed and why they were asking now if they did not need before I purchased the warranty.
Fortunately, I had a service record that was from a repair 5-6 months earlier. I sent that and was promised a review decision in 7 days – then 2 days – then 5 days – then 2 days again – then management escalation on my insistence, etc. (They will never call you back; you need to be on their case. They would never announce the rep’s name as well so you cannot keep records for future reference.)
Then I wrote a strong letter; no response even then.
When I called back again, I was told the failure was due to a pre-existing condition. God only knows why and, perhaps, they know as well!
I went out and got the repair done at my cost! Imagine how cold is NJ in Jan and the HVAC repair has been waiting for the past 3+ months.
I am going to pursue legal option now.
DO NOT BUY ANY WARRANTY FROM THIS COMPANY!
IF ANY OF CURRENT + OLD CUSTOMERS WOULD LIKE TO PURSUE A CLASS ACTION LAWSUIT, PL. POST YOUR RESPOSNES. I WILL BE HAPPY TO CONTACT YOU AND AN ATTORNEY BASED ON THE VOLUME OF RESPONSE.
Please do not purchase any home warranty from this company. horrible customer service….a Rep called me a “Monkey”. this should tell you how bad it is.
If there was a rating less than poor, this company would be rated accordingly. Used them one time and it was one of the worst customer service experiences ever. The claims staff is downright rude, including those who claimed to have been managers. They spend more time trying to find a way not to honor the claim, than investigation and resolving it. Our claim took nearly 1 month to process (despite their 24 hr turnaround claim), and the check was delayed by 2 weeks. Had to write a letter to the CEO and of course, never received a response. It was time consuming, frustrating and nothing worth it.
My husband and I purchased a home and NationWide was already in place as the home warranty company, therefore we inherited the problems. NationWide has be discourteous, disrespectful, unprofessional and we will not, without a doubt renew our contract with them.
They promised me the world before I had purchased the Home Warranty, swearing that the contract I was purchasing was different than the one that was online. Assuring me that I when I received the written contract in the mail, it would have all of the terms that the salesman went over in detail with me on the phone. The contract arrived in the mail 4 days later, and the contract was “non-cancelable” 3 days after they received the order. Since they have taken my money, they put me on terminal hold everytime I call, they do not respond to e-mails, they do not reply to letters and they don’t respond to telephone messages. I am looking to gather together enough people to attract an attorney to take on this company as a class action suit on contingency (no money up front, and only paid upon judgement or settlement). If interested, please call me: (646) 896-4545
Hi,
I have had a terrible time dealing with them on 2 occassions this year where in my AC broke down. Their modus operandi is to send out a contractor initially as you pay the trade fee for that and then deny the claim by frustrating you using every trick in the book. I have lodged a complaint with BBB of NY and I see numerous complaints against them. Such companies should be forced to shut down.
It is a scam.
This is a scam and a rip-off type of home warranty,. They will trick you with everything they have. Just call a plumbing company and they will tell you about them…..I called a plumbing company that does work with all kinds of home warranties across the nation, and they were very helpful. They told me that this is a scam company, and they will never pay for anything,……. their exact words were, stay away from them…………………stay far away
If anyone, beside myself, has had problems getting Nationwide Home Warranty to pay/settle claims on things covered under your contract, it’s worth while in contacting the following to register complaints against them. The more complaints they get, the better. They are the least professional group I have ever dealt with and are dishonest in their practices.
New York State Department of Insurance: 212-480-6400 address to send complaint: CSB New York State Insurance Dept. 25 Beaver St. New York, NY 10004 In your complaint, list your name, Policy #, copies of any and all documentation and if you have names of people you talked to, time of call, etc… include in complaint.
New York State Attorney General: (Consumer Fraud Dept) 518-474-5220 You need to request a written complaint form to be sent to you.
File a complaint with the State Attorney Generals Office in the State you purchased the policy. You can obtain this information on the internet.
Better Business Bureau of Metropolitan New York Web address: http://www.newyork.bbb.org There will be a link to fill out a complaint about a business
Sean, good for you for cancelling! These people are crooks and I doublt they will follow up with collections…They tried it with me and got no where.
I was happy my credit card company believed me when I told them Nationwide Home Warrenty was running a fraudulent company…My Credit Card company got my money back for me.
Began paying Nationwide 37.33 in July 08. Made a claim on 12/13/2008 for a leaky faucet and explained I did not have my contract number…..call escalated to supervisor who did not return my call. Called again on 12/14..no return call. Called again 6 times on 12/15….no retrun call. Called again on 12/16…..no return call. Filed a complaint with BBB on 12/16. Called my bank on 12/17 to have all payments returned to me….they obliged. Called Nationwide to cancel on 12/18….call escalated to Michael Peterson (Billing Supervisor); he said I could not cancel and he was sending me to collections. I reitterated Nationwide no longer had permission to debit my account; Michael peterson continued to say he was sending to collections. I said thank you and good bye. What does it take to run a company with integrity? I wish I had researched available reviews before hand. Shame on Nationwide!
I have already written my complaint about this company and based on the many many complaints found on this website I suggest a “class action lawsuit” against Nationwide Home Warranty.
This company needs to go down!
I submitted a claim for a water heater problem. When the problem reoccured in less than 1 week, the repair company requested the replacement of the water heater, and they were given an authorization, which was put on hold. Nationwide then requested maintenance records from me. Since there had never been a problem with the water heater before, there were no maintenance records. Nationwide stated that without the records, I would have to pay out of pocket, they would review it, and then determine if they would reimburse. According to the plumbing service, this is the ploy they use not to pay for the repairs.
A total rip off. Stay away……. Don’t even call them!!!
Wanted mantance records for our plumbing. Couldn’t explain what kind of mantance was required for the plumbing!
This is the WORST customer service I have ever experienced!! We had called NHW once after having the contract for about 9 months because our A/C kept turning on and off repeatedly. We never heard back and decided to fix it ourselves.
Recently, our water heater started leaking. We decided to give them another chance. Much to our surprise they actually sent out a technician to survey our claim. The technician said our water heater needed to be replaced and informed NHW. After not hearing anything back in three days, we called the technician back to ensure he told NHW. He confirmed he did and called NHW back on our behalf. NHW said they closed our claim!!!! We decided to call back ourselves to find out why our claim had been closed. We were then asked for maintenance records for our water heater. We provided the requested information via the fax number provided by the call center representative. We waited a few more days and did not hear anything back. We called again and were asked once more for our maintenance records. We told them that we had already faxed them over. We were then told that our claim was “under review” and that we should hear something back in 3-5 business days. We gave them 5 business days and called back. We were then asked again for our maintenance records. At this point we were beyond frustrated. We asked for an alternate fax number because the other one obviously was not working. We faxed the information over. We then waited on the phone and verified that the call center person received the fax. The call center person said she received the fax and that our claim would need to be reviewed and that the process would take a minimum of 15 business days. Our water heater has been leaking now for over two weeks!!!
This company is a SCAM!!! Review the above concurring comments from other frustrated consumers as well as the BBB’s comments. Do not waste your money. This company will take your money and offer you nothing but a hassle in return. Find a reliable company!
Another experience with this company. I called to confirm when my contract will expire. They told me a date (one year after I brought the contract). I said this is not correct. They transfer ny cal to three peoples, everyone told me same date. Then I indicate the date should be one year after effective date (which is 30 days after I brought the contract) by point to the exact statement in the contract. Then they agreed what I said. They either realy not know about the contract they selling or try to cheat again.
I called for service, the customer service person took notes (he said he do not have access to my contract in the computer) and said their supervisor would call me back to give me instruction within 48 hours. Nerver happened. I called again, they take notes again. Never called me back. I called third time and asked to talk to their supervisor. the customer service person said No and only thing he could do was talking notes again. This company just cheat for money.
I paid $400.00 for my yearly contract in March 2008. I called, for the first time, to have Washer repaired, immediately the repair company called and came out, fixed washer, then had to call NHW in order to get approval for over $100. The NHW person told him the claim was not covered because of a misunderstanding between his explaination and the actual problem relayed to NHW, so I had to pay for the repair. Even the technician said they were wrong and he was going to tell his boss not to use this company anymore. I promptly called them and they said fax info to appeal board. I did, two weeks later I got an email saying they had reviewed my claim denial and it was a mistake and I would get immediate reimbursement. That was Nov 5, 2008, today is Dec 11, 2008 and I’ve still not gotten it. I have called 7 times, and gotten rude service, cut off several times and the run around, passing me from one person to another. One told me it’s “in process” and another said it was supposed to be processed within 3-6 business days. They are horrible at customer service…Their website says “Simply call us 24 hours a day at 1 (888) 500-2110 and experience our outstanding customer service for yourself. With multiple call centers across the country, our Customer Care representatives will show professionalism, dedication and concern for your very unique needs.” What A LIE!!!
Beware and never purchase this warranty!!!
My wife took a policy with these guys, sadly she was only going on the salesman and neither of us researched the company properly. Three months in to the contract we went to turn our heat on and it had given up.
We called Nationwide on December 1st. The service tech arrived on December 10th! They guarantee to have somebody out within 24 hours, we called many times during this period, and everybody in the service / claims department is very unhelpful, curt, and at times plain rude. The first contractor they sent the job to didn’t cover our area, it took 4 days for this to become apparent. The second contractor they sent the job to was no longer working for Nationwide, the third contractor did show up after we repeatedly called and demanded service as a cold front had moved in.
The contractor was good, did a good job and was very helpful.
However, the claim for $300 to replace a broken circuit board was “PUT ON HOLD” as we had to provide maintenance records showing we maintained the heating and A/C system on a MONTHLY BASIS! What would be the point of a warranty if I spent hundreds on proactive maintenance every month?
When I tried to address these issues, the claims people just reverted to their script and refused to put me on to a supervisor or manager. I have paid in two 6 month installments, so obviously I shall instruct my bank not to pay the second installment, as Nationwide tell me there is “NO CANCELLATION!”
I did have the luck to speak to one lady in the sales department who was helpful and polite, and took my information and said she would someone call me back. Refreshing change considering the service department put the phone down on you during a perfectly civil conversation!
When I speak to sales as a potential customer, they guarantee a 24 hour window to have a service tech on site and they state I do not have to provide receipts or records!
From having read these other comments, I shall be pursuing this matter with legal advice and I will intend to not pay any other monies, and shall attempt to obtain a refund. Luckily I have very good corporate legal insurance and as a matter of principal I shall commit much time and energy to this matter!!!
America is considered a true land of opportunity. Companies like Nationwide Home Warranty (previously known as United Home Warranty, facing criminal/fraud litigation) are a bad spot in our society. Unfortunately, despite the fact hundreds like us get sucked into their dirty marketing tactics and buy home warranty policy with them only to feel sorry later, nothing gets done to stop companies like this from doing business and save other honest consumers from losing money and peace of mind. Unfortunately, I did not check this website before buying warranty with them, and ended up buying the policy with them on 03/11/2008. Like other consumers have noted above, they will not give you copy of their terms and conditions for review prior to placing the order and sell it you under the premise that their’s is the best warranty with fastet response etc. Anyhow, our Maytag Neptune Washer (MAH7500AWW), purchased in July 2002 was malfunctioneing (the touch screen that controls machine operation was not working) and so I contacted them by phone on 12/01/2008 at 5 AM, and they said within 24 hrs a certified mechanic will contact me. A mechanic finally called me and arrived at our home late evening on 12/04/2008. He trouble shooted the machine and determined that the control board needed to be replaced and that he had to come back with the parts next day. He was a gentleman, so I said to him that he can bring the parts tomorrow and fix the machine and in the interim he can leave the machine unassembled so he does not need to do that work again the next day. I also told him that I will pay him the deductable of $50 at that time. Next day he called me that the Nationwide won’t cover this under warranty and that they won’t pay him either for his visit. So on 12/05/08 I called Nationwide to determine the reasons for denial of claim. First the lady in Warranty (a Jennae Johnson) told me that my policy is on hold status because I didn’t pay the applicable deductable which I never denied. Upon my insistance that this was not the cause, she then told me that Nationwide is not responsible for repairs if there was rust around the water dispenser or anywhere else on the machine. Since then I have wasted over 5 hrs on phone chasing someone who will act to no avail. They keep on telling me that with reference to this section or that section of the policy the claim now or in the future will not be honored and the policy is permanent hold for any claims. When asked for the manager she said the buck stopped at her as she was the top gun at Nationwide, however, upon my insistence, I got connected to another rude lady, Marylin Rothshield touted as the department manager. Their sales department told me that James Craig is their president but all my efforts to connect to him have failed, so I wonder if this guy is a phantom. Obviously this outfit is a mafiasso to steal/rob you of your pocket and give you the kind of hassels you don’t deserve. If I had the time I will put the efforts to get this whole outfit closed and all its employees suffer in jail forever to mislead and cheat simple honest consumers. I only wish that someone has that time.
Beware of this outfit and protect your interests.
Regards,
I’m truly sorry companies like this exist. I have a very small service company here in Tomball, TX and rely heavily on consumers to make my living. And with that in mind, I try very hard to provide the service I’m contracted to do. It’s just as easy to do the job right the first time and prevent any ill ease that may arrise when you have to do it again. I was a contractor for Nationwide Home Warranty until today. After having to deal with them on a couple of calls, I realized it was enough. I called them on the phone and asked to be taken off thier vendor list. Thier reply was,” Okay “. To me, a company void of emotion must be void of understanding. However, this company seems to get emotional when the consumers want thier money back. Yet they lack the ability to understand why. Or do they? I wish all of you the best of luck in your plight for justice. And to the aquaintences I’ve met through this company- I’m there for you.
I have had to deal with these idiots twice and both times the results are the same. First, this past summer my outside AC unit went out, it was the 4th of July and the temperature was around 100. I called the warranty company and they said someone would contact me within 48 hours, I told them that this is Texas and it’s 100 degrees can they get someone out ASAP. Well, I didn’t hear from anyone until the following Monday. I had a leak in the internal coil. So the tech called it in and was told to fix it. So he brings out a brand new unit, well he calls Nationwide and they say they won’t pay until I provide proper maintenance records. So I made the mistake of paying him and expecting to get the money back from Nationwide since I did have proper maintenance records. They told me that they would not pay because the unit showed signs of rust, I told them the unit was 11 years old and has been living outside all that time, of course it’s going to have some rust. Long story short after much arguing they coughed up less than half what I paid but I figured take the money and run. The tech called and had them take him off their list. Now I have a water line leading to my tub that broke, flooded one room and had to rip out all the carpet. They sent a tech and he said it was just worn out, and considering it was in a wall, brick on one side and tile on the other there was no way for me to know until we stepped in water. This was on Thursday, the tech came out on Friday, left a message with their afterhours because they had already left at 6:00 PM when they are supposed to be open until 7, he called me Saturday and said he still had not heard from them so I called them on Monday. They claimed he never called, I told them they were lying because I was standing right beside him when he called. So I called the tech, he called them then me and said they needed “paper work” from me. I knew right then they were going to try and weasel out of paying, and sure enough they said I needed to provide proper scheduled maintenance records for my plumbing. My plumbing, there isn’t any such thing, so I asked them what company they used to perform “proper scheduled maintenance” on their plumbing because I don’t know of any that will on schedule, tear down my walls, inspect the pipes, and replace the walls. They said I needed to show maintenance on my hot water tank, it’s up in my attic one thing has nothing to do with the other. Currently I am waiting to hear from the courts in New York so I can file a lawsuit, anyone want o jump on board feel free to contact me at jimabshire@att.net.
I contacted Nationwide Home Warranty for the repair of a broken hot water heater. They arranged for a plumber to come to my house and diagnose the water heater. The plumber collected the $60 fee and told me he would contact Nationwide Home Warranty for their approval and Nationwide would be in contact. 48 hours later I still had not heard from Nationwide so I initiated contact with them. They advised that they needed records of “periodic” flushing performed by a qualified technician on my water heater. I ask them to define periodic, they could not answer specifically what periodic was but finally stated 1 to 2 months. Unfortunately I do not have the records of flushing my hot water tank. At that point I was advised I would have to arrange for the repair on my own and they would consider what, if any, they would pay for the repair. I submitted invoicing on November 24th as the unit broke on November 18th 2008. As of today, December 3, 2008 I have heard nothing from Nationwide Home Warranty. Very poor service and follow up.
They sent me to two service providers for an electric range that didn’t work and both repair companies would not do work for them because they have never been paid on previous jobs. One company said they have been cheated out of $1200 for repairs made. They had no more service companies to give me and refused a refund. Have filed complaint with New York Attorney General Internet Bureau
Karen, these people are crooks…They will never give you a refund on your credit card. I too was told I would get a refund within a couple of days…They lied! They had no intention of ever giving me a refund.
My credit card company had me file a dispute, and I won!
By the way I cancelled the policy with Nationwide Home Warranty immediately after I bought it, because I read these posts and realized I was dealing with con artists!