Nationwide Home Warranty
Home Warranty Plan Details and Reviews for Nationwide Home Warranty
Premium: $260-400
Deductible: $60
Effective: 30 days after enrollment
Web: nationwidehomewarranty.co...
Deductible: $60
Effective: 30 days after enrollment
Web: nationwidehomewarranty.co...
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 501 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 501 Rate this Company!
Coverage Area: USA - All States
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Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Note: This company may have sold warranties using the brand name Champion Home Warranty
Reviews
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Dear group,
I had tremendous problems with Nationwide and was frustrated before I complained to my Insurance department.
Now California State’s Insurance department through their legal department has issued a “Cease and Desist” order to Nationwide. The reply has been acknowledged by Nationwide. Hence now this company is not entitled to do business in State of California.
I am sure the residents of other states can take similar action.
All Californian residents can now stop dealing with this company and stop paying premiums. If the company continues to do business in State of Califronia, then the company will be liable for 5 times the fee collected and other pentalties.
The site is
http://www.insurance.ca.gov, mouse over left tab (Consubers), Mouse over Legal Information,mouse and click over “Search for enforcement action.” On next page click on “Search for Enforcement Action Documents.” In the “Search For” text box type in “Nationwide” and then click on “Submit.” Then search for “Nationwide Home Warranty” link and you will be directed to actual page.
Read carefully and demand your money back.
These people are a bunch of sharks!!!!!!!!!
My 6 year old refrigerator died (bad compressor). They won’t honor the claim b/c I could not provide a receipt for the purchase of a water filter or other maintenance records. The information I provided was based on the care and maintenace guidelines provided by the manufacturer but since I could not provide ‘proof’ that I kept the refrigerator cleaned, they won’t honor the agreement. They are asking for receipts but the contract does not say you have to provide a receipt, it just say to provide maintenance records. My contract reads as follows: You are resposnible for providing maintenance and cleaning on the covered items as specified by the manufacturer”. The manufacturer requires regular cleaning but since I could not provide proof that I cleaned the refrigerator, they won’t honor the agreement. What a bunch of BULL!
Thieves and liars! Beware, run don’t walk away from them!
Never made attemps to help with clear cut warranty issues, drop after only six months! A TOTAL SCAM. THIS MUST BE ONE OF BERNEY MADOFF’S COMPANIES.
A TOTAL SCAM. THIS MUST BE ONE OF BERNEY MADOFF’S COMPANIES.
They are located in New York City, close to Wall Street and Madoff’s offices.
DON’T WASTE YOUR HARD EARNED PREMIUM DOLLARS WITH THIS COMPANY. I wish I had read the negative reviews before buying a policy. They are doing the same scam with everybody. You end up paying one of their contractors the deductible to come to your home. Once the contractor submits his estimate to the company, they use the loophole in their terms and conditions and ask for maintenance records, as if people’s refrigerators are cars and they have to change the oil every 3,000 miles. Fortunately I had purchased my refrigerator in 2006 and had it checked out in 2007 by a service technician. I had my records for that visit and submitted to Nationwide thinking that it would silence them. Nevertheless, Nationwide used my service record which was 1.3 years old and gave me the poor excuse that they will not pay more than a small fraction of the repair. My hands are tied. I want to complain to the New York’s State Attorney General and Insurance commissioner. These guys deserve to go bankrupt. They are scamming policyholders left and right. BUYER BEWARE!
BEWARE!! NATIONWIDE IS JUST A SCAM AND RIP-OFF!! I am so ANGRY!! Finally needed to file a claim with them on my refrigerator and Nationwide says that they will not repair/replace my refrigerator unless I send them \”MAINTAINENCE\” reports. I told them nobody pays for a professional to come out and take the temperature on a working refrigerator. They said that they do not cover anything without proof of \”maintainence\”. on that item. So, if you haven\’t paid for professionals to come \”maintain\” all your working applicances they aren\’t covered. It is not really a company but a bunch of con artists. Not only are they refusing to repair my refrigerator they told me that I am under a one year contract (you have to cancel within the first 3 days). I will have my bank stop payment immediately. I will be contacting the Attorney General ofr Alabama as well as the BBB. I told the manager, Rene Jackson that I didn\’t know how she slept at night working for a company like this. I find it odd that other complaints state that they spoke to the same exact \”manager\”. If this is a nationwide (across America) company what are the odds of people from different states reaching the same person? I would say that it is run by a handfull of employess and all they do is field off the complaints as they do not cover anybody. They are sheer profit as they refuse to pay any claims that do not have proof of \”maintainence\”. How many people pay for a professional to come and test their appliances, toilets, hot tub, ac units that are working fine?? They take your money and you trust that you are covered. You make a claim and they REFUSE TO COVER IT unless you have maintainence reports on the applicance or toilet or whatever. So it would cost about $1400 or more a year to pay to \”maintain\” ALL your appliances. If they are not \” maintained,\” they are NOT COVERED so this is a USELESS policy and actually a SCAM!! If there has been repair work done this will not suffice-it has to be \”maintainence\” wherein a professional comes out and checks a perfectly fine,working functional appliance, toilet, AC unit etc just to say it\’s fine. This ought to be illegal as it is nothing but robbery!!
I am very unhappy with your warranty.I have spent the last 30 minutes reading all the complaints this company has. I have the same complaintes My washing machine broke. A repair mand cam out . I was told a major part needed to be replaced. NWHW said the part was to expensive I would get a write off on 2 1/2 year old machine. I would have to present maintanice records. They have been sent but, no that isn’t good enough. I will have an attorney contact them I have also spoken to a rude lady in claims who refuses to give her name and now wants more records.
When I bought the policy I asked if someone would come around to see all our appliances . Now I was told after haveing the policy for close to 6 months.That they had no idea if my washing machine was ever working in the first place. The claims department is trained wekll to treat people bad.
They had better not under any circumstances renew my contract ,
Everything said above is absolutely true. Thanks fo the filing info. I even tried filing a complaint with teh insurance dept. Notice their address on your credit card is an apt. #.
Anyone that deals with this company should get in contact with the Better Business Bureau of New and file a complaint as soon as possible (https://odr.bbb.org/odrweb/public/getstarted.aspx).
You should also get in touch with the New York Attorney General and file a complaint with the Bureau of Consumer Frauds and Protection (http://www.oag.state.ny.us/bureaus/consumer_frauds/pdfs/complaint_forms/nyc_complaint.pdf).
You should also contact the various government agencies that regulate the insurance industry. I am in the process of that right now.
DO NOT PATRONIZE NATIONWIDE HOME WARRANTY – they do not approve claims
My fiance and I recently bought a house in Roanoke, TX, and even though the house was in very good condition, the fact remained that it was a foreclosure, and our real estate agent recommended that we ask the seller to pay for a home warranty, which they did. Two and a half months later our HVAC system had a major problem and we were thankful that our agent recommended the home warranty. To make a long story short, we were able to get a technician to the house with orders to repair the problem if the cost didn’t exceed $100.
Unfortunately the estimated cost was over $2,100 – the compressor was damaged beyond repair. This is where we started having problems with Nationwide Home Warranty. It was at this point that they requested maintenance records and would not continue to process our claim until we provided them with sufficient documentation. Unfortunately, since we had just bought the house, we could not provide them with the previous owners maintenance records. Add the fact that this was a foreclosure and you might understand why we don’t have any contact information whatsoever for the previous owners.
So here we were, in the middle of January, with a non-functioning furnace. We were lucky to have a few nice days in the 50s and 60s but when the temp dropped down to 45 degrees I decided that our claim needed to be upgraded to emergency status, which by their definition is “a threat to health or property”, and our situation met both of those criteria. Even though we explained why we could not provide maintenance records, the staff at Nationwide Home Warranty refused to process our claim and take care of us. I provided them with the records for the home inspection that showed the HVAC system working properly and in good condition and I also sent them copies of the receipt for the filters I purchased three days after moving into the house. Apparently, these were still insufficient.
When the temps dropped into the 30’s I demanded that Nationwide take care of the issue before it got any colder and caused the water pipes to burst which would then cause additional damage throughout the house, in addition to negative impact to the health of fiance and myself. Their recommendation – pay for the expenses yourself and seek reimbursement from Nationwide afterwards. Even though this was not a good option, I had no choice so I contacted two other HVAC contractors and they came to the same conclusion – bad compressor. Fortunately, I was able to get it fixed by one of them for $1,920, as opposed to paying the higher $2,100.
Over the course of the past six weeks I have made over twenty phone calls to Nationwide, spent approximately 4 hours on the phone with them, and I’m no closer to getting reimbursed. I would say that about half the total time spent on the phone I was on hold, ironically, listening to their advertisements saying things like “We are the Gold Standard in home warranties…proudly servicing customers since 1951″, “…when the washer is full of laundry or food in the the refrigerator, we’re sure to get it working again, REAL FAST”, and “When your heat goes out in December, we’ll get it working again – IN A HURRY”. Even though my blood pressure was rising a notch or two every time I heard one of these sales advertisements, I was able to keep a cool head because I understand that honey catches more flies than vinegar. My cool head has not however, proven useful.
I believe that Nationwide Home Warranty is using their request for “maintenance records” to deny legitimate claims based solely upon the amount of the claim. Remember, they were willing to take care of the issue if it did not exceed $100.
Regarding the maintenance records… The bottom line is that Nationwide had their opportunity to request maintenance records before my coverage began and they accepted the warranty policy. On top of that, Nationwide should definitely NOT be marketing their home warranty to home buyers. Since they also make a habit of selling home warranties to home sellers (they claim that it increases the sale price), they should be forced to obtain any relevant maintenance records from the sellers BEFORE accepting the policies. The whole marketing campaign revolves around the peace of mind that a home buyer feels by buying a home warranty on the premise that he or she does not know the intimate details of the condition of each appliance/system that would be covered by the warranty. Further, a home buyer can not be expected to provide paperwork that was never even in his or her possession.
The information (rate and terms) I was given on the phone by the agent when initially inquiring about service agreement with Nation Wide Home warranty did not match the information listed in the contract I then received by e-mail. I replied to the e-mail saying I would not go forward with the service agrement as it was currently layout because of discrepancies and eroneous information I was given over the phone. They charged my credit card for 900 dollars. They never replied to my e-mail. When I reached them over the phone, they said they would cancel the contract (I had e-mailed them and called them to cancel within three days of the original phone conversation) and refund the totality of the charge but they never did. When I called again, the agent I had talked to said the e-mail might have gone to a spam folder. This made no sense since I had received the original e-mail with the contract. This agent tried to ignore my calls. I talked to another person who confirmed that the system showed I had canceled within the relevant time period and should receive the refund. But since the charge was not credited back to my credit card, I had to call my credit card company to dispute the charge. This still needs to be resolved. I found the agent’ behavior to be unprofessional and disrespectful and untrustable.
OH MY GOSH>>>>>
Just got off the phone with Nationwide Home Warranty. They informed me my pool claim has been denied, because I have a Salt Water Pool. When I signed up with Nationwide that was the question I made sure of before I purchased this warranty.
So, I call Nationwide Home Warranty and pretend to be a NEW buyer. Frank tells me everything they have to offer he is so sweet and nice, and preceeds to tell about all of the great coverage they have. I tell Frank I have a SALTWATER swimming pool would that be covered under the pool/spa policy. I made sure I said it a few times! It is not a regular pool, it is a saltwater system. He said, “YES it is covered”.
I then tell him my account number and he transfers me to CLAIMS very quickly (as I requested not to be transfered). The lady that answers the phone, I tell her what just happened. She WHISPERS in the phone, “You should have recorded it”!
I called my lawyer!
I will not allow anyone to be scamed by this company or any other Home Warranty Company if I can help it.
Please pass this review link to all your friends and family.
As you see I left a complaint on her Feb 2 , 2009… about my swimming pool equipment.. It is now March 5, 2009. Just heard yesterday NWHWarranty will not replace my pump on the pool because they told the Pool Company, that it was to expensive. So I call them. They said, they needed my maintance records. So I sent them 29 pages today. My pool is only 2 1/2 years old. It is a beautiful well kept pool… or it was until it has been without a PUMP for over a MONTH NOW>… I am beyond mad. Time to contact a lawyer.
I am a Realtor… dealing with home warranty companies, I’m sad I did not find this SITE before I have had to deal with this. But, my clients now recieve this link to Home Warranties before they pick. Not much to pick from now.. that I have read all of the other reviews. It is a SCAM and they should have to pay.
Good Luck to all of you!
BIG BUSSINESS BIG MONEY Poor customer service. Try to contact supervisor, constanlty give you the run around. Leave managers messages they never call back. My advice ask for a manager right away and dont tell them why until you speak with them. HIGH CO-PAYS might as well pay for the service upfront. This company does not pay for many claims. Do your research because there are much more resonable incurance companies that cover way more. With much cheaper co-pays. They do not cover hindges on the stove and many other companies do. Read the small print most of what goes wrong with the house they do not cover. I would not recommend this company to my worst enemy. They absolutly do not care about your dissapointment. I do have a policy with this company and will be happy when it ends.
Company is a joke, they do not honor their warranties and will not give back refunds. There are countless numbers of complaints with the BBB for nationwide. Stay far far away, you really get what you pay for on this one!
What a nightmare to say the least. I just contacted the atty generals office in Nyc to file a complaint on Nationwide
Home warranty. I was with American Homesheild for eight years and they kept increasing the yearly premium and service fee every year to a staggering 95.00 sevice fee and $700.00 yearly premium. They have a class action law suit against them at present,Researched (but I guess not well enough) and chose this lame home warrenty co. which is a total ripoff. Called in for washing machine service paid service fee upfront to co. and has been 13 days no response. Everything fore mentioned by everyone with negative remarks are entirely justified. STAY AWAY FROM THESE COMPANYS. Find yourself a local repairman and work with him.. These companys are defrauding honest people everywhere and now they ask for bailout money on top of there fraudulant buisness practices. File ,File complaints with your local Atty generals office. The more we band together and file maybe someone will listen… Take care ya all.
I had many problems with this company (fraud). I live in California and contacted two agencies one in NY and one in California.
As to “How to get rid of this company?”. I simply stopped paying monthly premium to this company. I called the credit card, and they agreed to cancel and issue me a new one with a different number. Thus this fraud company was not able to deduct any money from my credit card. The company did send me few emails to call them back and in one case provided me with the name of the person to talk to. I called and they promised to hand over my account to collection agency. Which never happened.
In California this company is not entitled to business. The Dept of Ins. has informed that they are initiating action for this company “cease and desist.” What it means after it receives the notice it can not do business in California. I will continue to follow on the developments.
I do not think this company is registered in any state let along in New York. That is the reason no one can find a law suit agains the company. As a matter of fact the company is owned and operated outside the United States. What is more surprising; this fraud company is not only cheating the consumers but also the contractors. Hence, you will see no contractor wants to work with it. My contractor said the same.
The addresses of New York office, California office and the company are as follows.
Please, everybody must write to New York office, because it is from where this company is doing business. It does not matter where you live.
California:
Dept of Insurance
Consumer Services Division
300 South Spring street, South Tower
LOS ANGELES, CA 90013
New York:
Office of The Attorney General
Bureau of Consumer Frauds And Protection
120 Broadway, 3rd Floor
New York, NY 10271-0332
Tel 212 416 8345.
Company’s Address:
1864 East 9th Street
Brooklyn, NY 11223
This is total fraud company. PLEASE DO NOT SIGN UP. My Refrigerator was not working. I called Ntionwide and they sent someone. The compressor was not working. Nationwide said they need maintenance records. I do not have any records. who has it. They refused to do anything without maintenance records.I asked them to cancel my policy, they said that I can not do that also.
Please let me know how to get rid of this company.
This is the worst home warranty company. They are very very rude and have no problem taking your monthly fee however they make every excuse not to cover your broken item. DO NOT RECOMMEND THIS COMPANY AT ALL IT WILL BE A NIGHTMARE….GOOD LUCK
Nationwide Home Warranty decided to go ahead and just charge our credit card to renew our contract, although the contract stated otherwise (only if we paid month to month could they renew). When my husband called to inquire as to why this happened, the customer service rep was very rude and stated that in the contract they were allowed to do that. To his husband had to talk over her and read the contract to her and told her where he was reading from. At that point, she finally looked something up and stopped arguing with him. Then she told him he had to call back because no one from billing was there.
My husband called several other times and spoke with the billing department and was told over and over that it would be refunded within 7-14 days, and then the last couple times within 48 hours. It has been over a month since the first promise to refund our money. We have actually had to contact our credit card company and tell them of the fraudulent charges, and are trying to have this resolved by going through them. We will never trust them again!
I have read many other complaints of this same type of thing.
We are all in the same boat.I have the same experience. Called for my heat pump not functioning and have had nothing but the run around.
The rpair service could not get authorization and said I had to contact them. we did and were told ( like so many others) to provide documentation for maintenance.
We supplied the with the previous maintenance (done the mont before) and waited for a reply . None came, so we called. The clain was under review and we had to call back. The claim was denied “not enough records were provided” “needed more records to show maintenance was performed”. We had the yearly records for the past three years and faxed them off.
No reply from them.
When we called, it was still under advisement and nothing could be done.
This is a total sham!
Nationwide Home Warranty is fraudulent.
They deflect coverage by stating that the necessary repairs are pre-existing conditions. I’ve dealt with them on two plumbing repairs, and they used the same scam routine in both instances. They’re customer service agents are rude unresponsive.
I’ve used a different home warranty company in the past that was very fair and professional. However, I decided to try Nationwide because of their lower rates. This was a big mistake on my part.
Be aware of there fine print in the contract. You will find much of your coverage will be null and void because you do not keep maintenence records on your home items. They did not honor an air conditioning repair because I did not have quarterly records on maintenence i.e. coil cleanings. Who has quarterly maintence done on there home AC. When I asked to speak to a manager I was connected to another service rep I had previously talked the day before who lied and told me they were the manager. I have been with two other home warranty companies from previously owned homes where that was never a requirement. They also automatically charged my credit card for another year two months prior to the expiration of the contract. I am currently waiting to be credited back for the charge. I can’t believe any legitemate customer would give this company a high rating. My biggest mistake was not looking them up on BBB; even though they do not belong to BBB they are known and rated poorly.
If I could rate this company a “0″ or “ZERO”, that is what I would rate it. They certainly don’t deserve even a “1″.
NATIONWIDE WILL DENY A CLAIM FOR ANY REASON THEY WANT! They request maintenance records on items that were in the home before purchasing,in which they know policy holders cannot produce something that doesn’t exist.
EXTREMELY POOR CUSTOMER SERVICE.HANG UPS,HOLD FOREVER,EVERYONE SAYS THEY ARE THE MANAGER/SUPERVISOR,CANNOT OBTAIN CORPORATION TELEPHONE NUMBER CLAIMING IT DOESN’T HAVE ONE, THEY HAVE A P.O.BOX AND NOT A PHYSICAL ADDRESS. There website misleads in several ways. For instance, it states that a first time home buyer doesn’t have any experience maintaining a home and can be reassured knowing items are covered.FALSE, BECAUSE THIS BUYER CAN’T PRODUCE MAINTENANCE RECORDS EITHER.
I am taking the through arbitration. Time and time again, they were rude, dishonest, played a ton of games and of course denied claims. they refused to give me a physical address to take them to small claims court, but i finally found one and encourage EVERYONE who can to do the same. They need to go out of business…
File in Kings County, NY
1864 E. 9th St
Brooklyn, NY 11223
Please report them to the BBB and the Attorney General’s Office. I know it takes time, but they need to be stopped