Nationwide Home Warranty
Home Warranty Plan Details and Reviews for Nationwide Home Warranty
Premium: $260-400
Deductible: $60
Effective: 30 days after enrollment
Web: nationwidehomewarranty.co...
Deductible: $60
Effective: 30 days after enrollment
Web: nationwidehomewarranty.co...
Coverage Area: USA - All States
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Note: This company may have sold warranties using the brand name Champion Home Warranty
Reviews
Pages: « 23 … 11 10 9 8 7 [6] 5 4 3 2 1 » Show All
Pages: « 23 … 11 10 9 8 7 [6] 5 4 3 2 1 » Show All
Company is a joke, they do not honor their warranties and will not give back refunds. There are countless numbers of complaints with the BBB for nationwide. Stay far far away, you really get what you pay for on this one!
What a nightmare to say the least. I just contacted the atty generals office in Nyc to file a complaint on Nationwide Home warranty. I was with American Homesheild for eight years and they kept increasing the yearly premium and service fee every year to a staggering 95.00 sevice fee and $700.00 yearly premium. They have a class action law suit against them at present,Researched (but I guess not well enough) and chose this lame home warrenty co. which is a total ripoff. Called in for washing machine service paid service fee upfront to co. and has been 13 days no response. Everything fore mentioned by everyone with negative remarks are entirely justified. STAY AWAY FROM THESE COMPANYS. Find yourself a local repairman and work with him.. These companys are defrauding honest people everywhere and now they ask for bailout money on top of there fraudulant buisness practices. File ,File complaints with your local Atty generals office. The more we band together and file maybe someone will listen… Take care ya all.
I had many problems with this company (fraud). I live in California and contacted two agencies one in NY and one in California.
As to “How to get rid of this company?”. I simply stopped paying monthly premium to this company. I called the credit card, and they agreed to cancel and issue me a new one with a different number. Thus this fraud company was not able to deduct any money from my credit card. The company did send me few emails to call them back and in one case provided me with the name of the person to talk to. I called and they promised to hand over my account to collection agency. Which never happened.
In California this company is not entitled to business. The Dept of Ins. has informed that they are initiating action for this company “cease and desist.” What it means after it receives the notice it can not do business in California. I will continue to follow on the developments.
I do not think this company is registered in any state let along in New York. That is the reason no one can find a law suit agains the company. As a matter of fact the company is owned and operated outside the United States. What is more surprising; this fraud company is not only cheating the consumers but also the contractors. Hence, you will see no contractor wants to work with it. My contractor said the same.
The addresses of New York office, California office and the company are as follows.
Please, everybody must write to New York office, because it is from where this company is doing business. It does not matter where you live.
California:
Dept of Insurance Consumer Services Division 300 South Spring street, South Tower LOS ANGELES, CA 90013
New York: Office of The Attorney General Bureau of Consumer Frauds And Protection 120 Broadway, 3rd Floor New York, NY 10271-0332 Tel 212 416 8345.
Company’s Address:
1864 East 9th Street Brooklyn, NY 11223
This is total fraud company. PLEASE DO NOT SIGN UP. My Refrigerator was not working. I called Ntionwide and they sent someone. The compressor was not working. Nationwide said they need maintenance records. I do not have any records. who has it. They refused to do anything without maintenance records.I asked them to cancel my policy, they said that I can not do that also.
Please let me know how to get rid of this company.
This is the worst home warranty company. They are very very rude and have no problem taking your monthly fee however they make every excuse not to cover your broken item. DO NOT RECOMMEND THIS COMPANY AT ALL IT WILL BE A NIGHTMARE….GOOD LUCK
Nationwide Home Warranty decided to go ahead and just charge our credit card to renew our contract, although the contract stated otherwise (only if we paid month to month could they renew). When my husband called to inquire as to why this happened, the customer service rep was very rude and stated that in the contract they were allowed to do that. To his husband had to talk over her and read the contract to her and told her where he was reading from. At that point, she finally looked something up and stopped arguing with him. Then she told him he had to call back because no one from billing was there.
My husband called several other times and spoke with the billing department and was told over and over that it would be refunded within 7-14 days, and then the last couple times within 48 hours. It has been over a month since the first promise to refund our money. We have actually had to contact our credit card company and tell them of the fraudulent charges, and are trying to have this resolved by going through them. We will never trust them again!
I have read many other complaints of this same type of thing.
We are all in the same boat.I have the same experience. Called for my heat pump not functioning and have had nothing but the run around. The rpair service could not get authorization and said I had to contact them. we did and were told ( like so many others) to provide documentation for maintenance. We supplied the with the previous maintenance (done the mont before) and waited for a reply . None came, so we called. The clain was under review and we had to call back. The claim was denied “not enough records were provided” “needed more records to show maintenance was performed”. We had the yearly records for the past three years and faxed them off. No reply from them. When we called, it was still under advisement and nothing could be done. This is a total sham!
Nationwide Home Warranty is fraudulent. They deflect coverage by stating that the necessary repairs are pre-existing conditions. I’ve dealt with them on two plumbing repairs, and they used the same scam routine in both instances. They’re customer service agents are rude unresponsive. I’ve used a different home warranty company in the past that was very fair and professional. However, I decided to try Nationwide because of their lower rates. This was a big mistake on my part.
Be aware of there fine print in the contract. You will find much of your coverage will be null and void because you do not keep maintenence records on your home items. They did not honor an air conditioning repair because I did not have quarterly records on maintenence i.e. coil cleanings. Who has quarterly maintence done on there home AC. When I asked to speak to a manager I was connected to another service rep I had previously talked the day before who lied and told me they were the manager. I have been with two other home warranty companies from previously owned homes where that was never a requirement. They also automatically charged my credit card for another year two months prior to the expiration of the contract. I am currently waiting to be credited back for the charge. I can’t believe any legitemate customer would give this company a high rating. My biggest mistake was not looking them up on BBB; even though they do not belong to BBB they are known and rated poorly.
If I could rate this company a “0″ or “ZERO”, that is what I would rate it. They certainly don’t deserve even a “1″. NATIONWIDE WILL DENY A CLAIM FOR ANY REASON THEY WANT! They request maintenance records on items that were in the home before purchasing,in which they know policy holders cannot produce something that doesn’t exist. EXTREMELY POOR CUSTOMER SERVICE.HANG UPS,HOLD FOREVER,EVERYONE SAYS THEY ARE THE MANAGER/SUPERVISOR,CANNOT OBTAIN CORPORATION TELEPHONE NUMBER CLAIMING IT DOESN’T HAVE ONE, THEY HAVE A P.O.BOX AND NOT A PHYSICAL ADDRESS. There website misleads in several ways. For instance, it states that a first time home buyer doesn’t have any experience maintaining a home and can be reassured knowing items are covered.FALSE, BECAUSE THIS BUYER CAN’T PRODUCE MAINTENANCE RECORDS EITHER.
I am taking the through arbitration. Time and time again, they were rude, dishonest, played a ton of games and of course denied claims. they refused to give me a physical address to take them to small claims court, but i finally found one and encourage EVERYONE who can to do the same. They need to go out of business… File in Kings County, NY 1864 E. 9th St Brooklyn, NY 11223 Please report them to the BBB and the Attorney General’s Office. I know it takes time, but they need to be stopped
This company is a fraud, will not cover any thing in contract. did not renew contract but still charged my credit card. I have filed two complaints with my credit card company about these charges without my consent. this company is the worse, will probably hire a attorney to sue this company for fraud.
i am giving everyone a fair WARNING!! This company is very screwy! They give you the run around about not being covering you when clearly in the terms and conditions a problem should have been covered. I have had to fax in one piece of paper work 3 dfferent times because they always seem to “misplace” the paper. Customer Service was extremly rude and unhelpuful. They have taken our money for a year because we sign a contract with them but have yet to help us out with any problem! DO NOT GIVE YOUR MONEY AWAY TO THEIS CROOKED COMPANY!!
Oh, and one more thing..My contract officially ended Jan 31st 2009. But do watch your credit card statement, they renewed me automatically, with no AUTHORIZATION. I had to file a dispute on my credit card for the partial charge, since I was on payments for this contract last year. So buyer beware, and frankly stay away from all of them. Our news reporters here in AZ say they are all no good, but Nationwide is the worst that I have ever seen, and they should not be in Business, that is a crime……
This company is a scam, and if you run into a problem, don’t expect any help from any of the NY agencies, they just seem to side with this HORRIBLE company. I am appauled at a number of things that they have done and I think it’s a CRIME that they publish this line on the internet….Nobody cares more about your peace of mind than Nationwide Home Warranty. Nationwide Home Warranty frees you from the stress, inconvenience and financial …
The week before Thanksgiving my hot water heater burst and they did not fix it, they were saying that I it was a pre-existing condition and I signed up for their warranty in February and this happened towards the end of November, they are CROOKS, and please don’t spend any money with them. After purchasing a contract for close to 500 dollars, I had to pay 800 out of pocket for a new hot water heater, that brings my real price to 1300 for a hot water heater. And the sad thing was I only used them one time during the year for a small problem that took one full month to fix and tons of calls at that. So save yourself the aggregation you would be better off throwing the money out the window than to give money to these CROOKS. NY state should be reported for allowing a company like this to stay in Business. The Attorney Generals office told me to hire an attorney, that is a joke, I am unemployed and don’t have the money to do that now.
I was very disappointed with this company. They charged my credit card 60 days prior to contract expiration when they stated that they will charge my card 30 days prior. Then it took them 1 month to receive the refund. When they said that I should get the refund in 10 business days, and in 10 days I did not receive the refund, I contacted them everyday until I finally received it. I didn’t understand why each day they said that I will receive the refund within 24 hours.
I have been waiting for two weeks for someone to come and repair my swimming pool equipment. Just called home warranty company again! I want a REFUND… DO NOT GO WITH THIS COMPANY.
I would give them a 0 rating if i could, these guys are thieves! i cant wait until my contract is over in august, i will go back to HMS warranty. also watch your credit card statement, i wouldnt put it past them to try to charge my credit card again come renewal time.
I work with a plumbing service firm used by Nationwide (not any more I might add). This is the WORST home warranty company in existence. They will not cover any issues/problems a homeowner might have. They will find any excuse to claim a pre-existing condition. They will not pay their service providers even after they call in and get an approval to do work. We have gotten approval codes from their customer service (ha!ha!) representatives and submitted invoices for payments with all the correct information and they have still refused to pay us for work performed. DO NOT UNDER ANY CIRCUMSTANCES EVER SIGN A CONTRACT WITH THIS COMPANY. THEY WILL RIP YOU OFF ALWAYS!
Took three days to get a contractor to my home. After the second day of waiting for the contractor, calling him and the warranty company, I found out that he didn’t want to deal with this warranty company. After several calls to the warranty company, they sent a different contractor who drove over 1 hour to get to my home. Cusomter service made it out to be my fault that They couldn’t get a contractor out to my home. Problem with connections to the hot water heater. They talked to the contractor and decided the repair would not be covered. Contractor said they “asked him a trick question”. After speaking with the customer service person while the contractor was at my home, I had to pay the initial fee to the contractor, then had to pay for the repair. Their customer service people are VERY rude, and did nothing to encourage me from staying with them. I have stopped all future premium payments to this company. The contractor who was here and fixed the problem will not have any dealings with them in the future either ! Nor will I !
I have NEVER dealt with such RUDE condecending people in my life. Don’t waste your money with this company. You are not covered AT ALL. SCAM.
This company is running a scam. I’ve called for service on a garbage disposal and refrigerator ice maker. Both times they refused service reasoning that I needed maintenance records or that it was not normal wear and tear. Who keeps maintenance records on a refrigerator? Let’s go for a class action suit. Let’s all call Robert Pfeffer at(646)896-4545 as he suggested on 1/4/09.
I was sucked into this company like others. Experience with the company is really frustrating.
Initiated a claim for my water heater, and waited for 3 days no contractor showed up. Called 3 times, they gave me a contractor’s name. Called the contractor, the contractor said they refused to do any work for this company as the company would not take care of its customers. Called the company 3 more times. They kept on saying that they were sending another contractor. Still no contractor showed up. I had to do the work myself. I wished I read the reviews here before I was scammed.
Please beware that this company will try to steal from you by charging your credit card for renewal without your consent.
We have had several home warranties over the last 10 years. Nationwide is the worst I have ever dealt with. They have refused almost every claim I ever called in. Latest one is with my oven. I have a GE Profile with a digital control panel. You have to push a button on the control panel to tell your oven what function to perform, like bake, broil or go into self clean mode. The self cleaning function would not work. They denied the claim first by saying that it was a cosmetic problem and that they don’t cover cosmetic issues. Then they tried to tell me it was because it was pre-exisiting. When they could come up with anything tangible to deny my claim with, they told me that they don’t cover knobs or buttons. I also have an issue going on right now with my pool pump. We have been calling for 2 weeks. No one can even tell us which pool company they have contracted this out too. Very bad service. On the bright side, the technician who cam out to look at my oven told me that there is a warranty company named “Allied” and that they have had good luck getting items covered or replaced. My warranty with Nationwide is up for renewal in April…HAHAHHAHAHAHAHAHHAHA…….I’m giving Allied a call in March!
We had a cold break in Tampa and on when our heat pump. All of a sudden it started to blow the circuit breaker and shut down. We called for service and did get a repairman out in about 4 hours. He diagnosed the problem as a bad valve and said he would contact the Insurance co and get it repaired. He called me to say Nationwide refused to do anything, because I had turned the circuit breaker back on and the unit was running when he came to the house.He said when it blows again, do not touch the circuit breaker and call them at once to come out.It happend again and we did as he asked, and they came to the house.He finalized the problem as before and said they would order the part and get it done. He called back to say, he has “heard nothing from Nationwide”. I called them and was told they would do nothing until they received a Maintenance record on the unit to show I had performed proper upkeep. I had the unit serviced on Dec 22,2008 and it was in perfect operating condition, so I faxed the info to Nationwide. I was then told ” it will take 10 to 14 days to process the information” so they would not authorize any work. I am still waiting and it is cold. They are a scam. DO NOT PURCHASE ANY INSURANCE FROM THESE FOLKS. THEY WILL NOT LET YOU CANCEL THE CONTRACT. What can we DO?