Nationwide Home Warranty
Home Warranty Plan Details and Reviews for Nationwide Home Warranty
Premium: $260-400
Deductible: $60
Effective: 30 days after...
Web: nationwidehomewarranty.co...
Deductible: $60
Effective: 30 days after...
Web: nationwidehomewarranty.co...
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 397 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 397 Rate this Company!
Coverage Area: USA - All States
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Reviews
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Pages: « 17 … 12 11 10 9 8 [7] 6 5 4 3 2 … 1 » Show All
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Customer Service is non-existent. A week after our call for A/C service in Houston, TX …we have heard nothing. We have several rentals that we paid for warranties on and each has been a major nightmare getting service. Have had other warranty companies like Old Republic and American Home Shield and Nationwide is so bad…I regret not renewing with my previous companies.
If you’re looking for a home warranty contract, DO NOT use Nationwide Home Warranty. The business they operate fraudulently advertises to resolve claims quickly and easily, a total scam. They deny all claims over $100, based upon their request for maintenance records. If you have been vicitimized by this company please submit complaints to:
1. The Better Business Bureau (in your home state and in New York),
2. The New York Attorney General,
3. The Federal Trade Commission, and
4. The Department of Real Estate (in your home state)
3 months after buying my house our HVAC stopped working. They sent someone to fix it if the problem was under $100, but when they learned it would cost much more to replace my compressor, they requested maintenance records. I provided them with the receipts for furnace filter, testament that I cleaned the system out with a vacuum homse attachment when I replaced the filters, and a copy of the home inspection showing that the HVAC system was well maintained and in proper working order when the house was purchased only 3 months prior.
My problem is that I can not provide them with the maintenance records belonging to the previous owner because we have no way to contact them.
I repeat, if you have been victimized, please submit complaints to the Better Business Bureau (in your home state and in New York), the New York Attorney General, the Federal Trade Commission, and the Department of Real Estate (in your home state).
One word: deplorable. Run away…
Customer Service has gone down hill in the past year. Hard to get service on a claim. The supervisors are rude and hang up on you and you are unable to speak to a manager as they all say they are. DO NOT BUY
I really wish I would have came across this website before I purchased! Their customer service sucks. They refused to fix the issue and it takes forever for them to dispatch the ticket to the contractor. I’ve had several issues with them. The last time i asked to speak with a supervisor and she got upset and hung up on me! I swear I wish we could take this business to court. I tried to cancel the contract and get my money back, but they said you have to cancel within 3 days of purchase! If i knew then what i know now, i would not have wasted my time with this terrible excuse for a company.
Did not pay for a replacement A/C unit after we paid our premium in good faith. The folks you talk to on the phone are not helpful, or friendly. They asked no questions pertaining to the items to be covered, such as age or condition. We were told that it was a pre-existing condition! Of course it was, the unit was there before we bought the property, and we were told not to worry, it would be covered.
Avoid this company at all costs!
This company was repeatedly late in responding to requests, and the customer service agents were not helpful or informed. Further, they were not honest nor did they stand behind their claims to repair appliances as promised by the sales representatives.
I would not recommend this company to anyone.
My 3 year old washing maching broke. When the repair man came out he told me that a drum was frozen and it would be to expensive to replace. I was told to call Nationwide about it and they insuated that maybe it was never working. Then after another call I was told I never maintained the machine properly. After another call I was told to fax in any paperwork of any service done on machine I did . They still refuse to pay for anything on My washer. I have a copy of 9 unapproved. I was then told that I have to have all appliances serviced . I was never told that . The washer is broken. STAY WAWY FROM THESE PEOPLE THEY ARE NOT HONEST. I STLL HAVE 4 MORE MONTHS LEFT ON MY CONTRACT.I was forced to cancel my credit card that way they can’t charge ne again to renew.
RIP OFF!!!!!!! THAT’S THE BEST WAY TO DESCRIBE THIS COMPANY. THE CUSTOMER SERVICE REPS. ARE VERY RUDE AND SO UNPROFESSIONAL. OVERALL – DO NOT DO BUSINESS WITH THIS COMPANY…
My hot water heater in my attic leaked into my ceiling causing thousands of dollars worth of damage. Nationwide claims it was pre-existing problem even though i had documents stating it was in working order before the warrenty was issued. They told me i had to write to the national office to get it over turned. Their response was to contact their service line, a complete run around. very bad customer service. do not throw your money away Nationwide is a scam.
Here is another one….They don’t even ofer you zero rating….This is worst company ever I had in my life…Worst Worst worst…Cheater…..
I had problem with my washing machine…I called them…They denied…Reason They want me to show them I maintaine every year my wahing machine….You kidding me there is no one maintain washing machine every year….There is nothing to maintain about it….I talk with the customer service people…and I ask her did you do maintanance on your washing machine she said Nope….And Those people ask me if I had one….Kidding me….Talk with the repai guy come to my house he said same thing this company is rip off…Very cheap….
This is for future reference…In case any buddy looking for Appliance warranty never ever sign up with this National wide home warrenty people…They are screwed and they will make you nuts…..
I can’t say enough bad about them. I could write a book about this last experience. AND IT WAS NOT GOOD, BAD DOESN’T DESCRIBE IT.
OK, I can’t believe this company isn’t rated at ZERO! As in the poorest, biggest scam out there. We had this warranty for about 8 months, and then had a A/C problem. The coil in the attic developed a leak. The warranty company would not replace it. They quoted some mysterious contract article (not in the contract they originally sent to me) that said I must have an authorized A/C company to service the unit 3 times per year. This was certainly not in the contract they sent to me to review before I signed up. I went through the BBB in New York State to try to get them to do something, but the BBB said this is a horrible company and they couldn’t do anything. There are numerous complaints against this company. Just go to the NY BBB website and see for yourself!
All of the previous reviews are correct. This company is a rip off. I canceled the contract on the same day that I signed up and they have continued to charge me. I never signed the contract and they said that I did not need to. My 20 year old furnace broke down in the dead of winter. The cost to repair it was $200.00 and they declined to pay. I still had to pay the repairman the 60.00 and then pay the 200.00 to get the furnace repaired. Suppose they had to replace the furnace then I know that they would not have done anything. DO NOT TRUST THEM…IT IS A TOTAL RIP OFF.
Nationwide Home Warranty is SCAM!! FRAUD!!…Beware. I purchashed this plan a month ago and did not sign the consent form for payment which is requested to be faxed back but Nationwide charged me regardless. When contacted, they state that you have 3 days to cancel which is not agreed to during the sales pitch. They don’t send any information out to consumers unless you sign up and then you get it email only. In light of the economy, I find this company to be one that simply wants your payment and never to honor service. They require that you maintain service records for all appliances with a Authorized Service agreement before they will honor any service repair. Even for changing filters in your furnace or air-conditioning units. I will be reporting this company to the Better Business Bureau and suggest anyone that have the same issues to do the same. A CLASS ACTION SUIT will be required to close this SCAM down.
PLEASE DON’T DO BUSINESS WITH THIS COMPANY I WISH I WOULD HAVE READ THESE REVIEWS BECAUSE THEY’RE ALL TRUE. IM TRYING TO GET A REFUND AND THEY’RE GIVING ME THE RUNAROUND. ALL I CAN SAY IS FRAUD FRAUD FRAUD. I HAVE CONTACTED THE NEVADA INSURANCE DIVISION TO BAN THEM FROM DOING BUSINESS IN NEVADA. AS CONSUMERS AND HUMAN BEINGS IT IS OUR RESPONSIBLITY TO HELP EACH OTHER SO NO ONE ELSE GOES THROUGH THIS.
Everyone,
Please let me thank you all. I was in contact with Nationwide just 10 minutes ago. I am shopping for a warranty and decided at the last minute to do more research. OMG, I am so glad I found this web site. They are scheduled to call me back at 2:00 pm and I will be sure to decline their offer and give them feedback from this site. Even though they have been very pleasant so far I am sure they will hang up on me. Once again, thank everyone for saving me $400 dollars and a lot of pain!
FRAUD IS AN UNDERSTATEMENT FOR NATION WIDE… The reviews are exactly right. I had another home warranty company that was great, but they are no longer servicing my area. So I had to purchase a new one. Signed up with Nation Wide, customer service reps are very nice WHEN THEY ARE TAKING YOUR MONEY. I filed a claim for my washer a month and half later and they requested maintenance records. Sent records and claim was denied PRE-EXISTING.. What a joke!!! They couldn’t explain why they came up with this only that my policy was not 2months old.
I asked the rep what do other insurance companies do if you by insurance and have an auto accident the next day. They just kept repeating it is pre-existing. Asked to speak with a manager they couldn’t give me a good reason for the denial either. Sent an email to the so called CORPORATE COMPLAINT OFFICE still waiting. Doubt I get an answer from them either. So I filed a complaint with the BBB and found out that I am one of many with the same problem. I am pissed because my washer is broke, I paid 6months in advance, and I’ve been dooped.
I have contact my credit card company and filed a dispute. STAY FAR AWAY FROM NATION WIDE..
They are totally fraudulent!!! They were ordered to cease and desist from operations in several states! I have been battling them for 8 months to get a refund and finally my credit card company upheld my dispute. Yeah for the little guy! I also reported to the NY Dept. of Insurance. This company is not even listed with the NY Secretary of Corporations so they cannot be served with lawsuits. Any money spent on them is a total loss, so beware.
Dear group,
I had tremendous problems with Nationwide and was frustrated before I complained to my Insurance department.
Now California State’s Insurance department through their legal department has issued a “Cease and Desist” order to Nationwide. The reply has been acknowledged by Nationwide. Hence now this company is not entitled to do business in State of California.
I am sure the residents of other states can take similar action.
All Californian residents can now stop dealing with this company and stop paying premiums. If the company continues to do business in State of Califronia, then the company will be liable for 5 times the fee collected and other pentalties.
The site is
http://www.insurance.ca.gov, mouse over left tab (Consubers), Mouse over Legal Information,mouse and click over “Search for enforcement action.” On next page click on “Search for Enforcement Action Documents.” In the “Search For” text box type in “Nationwide” and then click on “Submit.” Then search for “Nationwide Home Warranty” link and you will be directed to actual page.
Read carefully and demand your money back.
These people are a bunch of sharks!!!!!!!!!
My 6 year old refrigerator died (bad compressor). They won’t honor the claim b/c I could not provide a receipt for the purchase of a water filter or other maintenance records. The information I provided was based on the care and maintenace guidelines provided by the manufacturer but since I could not provide ‘proof’ that I kept the refrigerator cleaned, they won’t honor the agreement. They are asking for receipts but the contract does not say you have to provide a receipt, it just say to provide maintenance records. My contract reads as follows: You are resposnible for providing maintenance and cleaning on the covered items as specified by the manufacturer”. The manufacturer requires regular cleaning but since I could not provide proof that I cleaned the refrigerator, they won’t honor the agreement. What a bunch of BULL!
Thieves and liars! Beware, run don’t walk away from them!
Never made attemps to help with clear cut warranty issues, drop after only six months! A TOTAL SCAM. THIS MUST BE ONE OF BERNEY MADOFF’S COMPANIES.
A TOTAL SCAM. THIS MUST BE ONE OF BERNEY MADOFF’S COMPANIES.
They are located in New York City, close to Wall Street and Madoff’s offices.
DON’T WASTE YOUR HARD EARNED PREMIUM DOLLARS WITH THIS COMPANY. I wish I had read the negative reviews before buying a policy. They are doing the same scam with everybody. You end up paying one of their contractors the deductible to come to your home. Once the contractor submits his estimate to the company, they use the loophole in their terms and conditions and ask for maintenance records, as if people’s refrigerators are cars and they have to change the oil every 3,000 miles. Fortunately I had purchased my refrigerator in 2006 and had it checked out in 2007 by a service technician. I had my records for that visit and submitted to Nationwide thinking that it would silence them. Nevertheless, Nationwide used my service record which was 1.3 years old and gave me the poor excuse that they will not pay more than a small fraction of the repair. My hands are tied. I want to complain to the New York’s State Attorney General and Insurance commissioner. These guys deserve to go bankrupt. They are scamming policyholders left and right. BUYER BEWARE!
BEWARE!! NATIONWIDE IS JUST A SCAM AND RIP-OFF!! I am so ANGRY!! Finally needed to file a claim with them on my refrigerator and Nationwide says that they will not repair/replace my refrigerator unless I send them \”MAINTAINENCE\” reports. I told them nobody pays for a professional to come out and take the temperature on a working refrigerator. They said that they do not cover anything without proof of \”maintainence\”. on that item. So, if you haven\’t paid for professionals to come \”maintain\” all your working applicances they aren\’t covered. It is not really a company but a bunch of con artists. Not only are they refusing to repair my refrigerator they told me that I am under a one year contract (you have to cancel within the first 3 days). I will have my bank stop payment immediately. I will be contacting the Attorney General ofr Alabama as well as the BBB. I told the manager, Rene Jackson that I didn\’t know how she slept at night working for a company like this. I find it odd that other complaints state that they spoke to the same exact \”manager\”. If this is a nationwide (across America) company what are the odds of people from different states reaching the same person? I would say that it is run by a handfull of employess and all they do is field off the complaints as they do not cover anybody. They are sheer profit as they refuse to pay any claims that do not have proof of \”maintainence\”. How many people pay for a professional to come and test their appliances, toilets, hot tub, ac units that are working fine?? They take your money and you trust that you are covered. You make a claim and they REFUSE TO COVER IT unless you have maintainence reports on the applicance or toilet or whatever. So it would cost about $1400 or more a year to pay to \”maintain\” ALL your appliances. If they are not \” maintained,\” they are NOT COVERED so this is a USELESS policy and actually a SCAM!! If there has been repair work done this will not suffice-it has to be \”maintainence\” wherein a professional comes out and checks a perfectly fine,working functional appliance, toilet, AC unit etc just to say it\’s fine. This ought to be illegal as it is nothing but robbery!!