Nationwide Home Warranty
Home Warranty Plan Details and Reviews for Nationwide Home Warranty
Premium: $260-400
Deductible: $60
Effective: 30 days after enrollment
Web: nationwidehomewarranty.co...
Deductible: $60
Effective: 30 days after enrollment
Web: nationwidehomewarranty.co...
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 501 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 501 Rate this Company!
Coverage Area: USA - All States
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Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Note: This company may have sold warranties using the brand name Champion Home Warranty
Reviews
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Pages: « 21 … 12 11 10 9 8 [7] 6 5 4 3 2 … 1 » Show All
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I am extremely dissatisfied with their service. Basically no service only received an e-mail. I paid in march 15th 2009 for one year. The agent was insisting for a 5 year policy i am glad i did not buy that. Policy was paid on March 15th, effective April 4th. When made the first claim april 20th 4:30, they said they do not have the contract signed! faxed the signed contract April 20th, spoke with them 3/4 times every day since then. No one noted down the details of the problem. I had a leaking GAS range, disconnected by Washington gas for repair. After 2 days, April 22nd, they e-mailed me a local company name, i called them, they mentioned their company cannot handle such repair. I e-mailed them promptly and dis not hear from them at all. This is past 36 hours the first time the problem was reported.
1. They should have a ticketing system, Ticket should be opened on customers first call. They did not! There is no track of your request aparently.
2. Note down as much details as possible in the ticket they did not! No one even asked me in detail the problem so far.
3. Quickly evaluate the problem and identify someone who can fix this within 24 hours. They took 48 hours and identified someone who can not fix this!
4. I called for a supervisor to cancel the policy for a refund, Supervisor mentioned it cannot be cancelled!
I am trying my best to come out. Please watch them out!
As per their recorded message Fire and Flood are considered as emergency. We usually call 911 at that time and NOT home warranty! I do not understand how are they doing business in this country.
BUYER BEWARE! This company should not be in business. After 4 phone calls, a tech finally came out to repair our dryer. After the tech left (without repairing our dryer), Nationwide refused to authorize the repair because we don’t have maintanance records. Who pays someone to come out and look at appliances that work fine? We have had home warranties from other companies in the past and never had these problems. I am very upset with the entire situation.
This company is HORRIBLE!I used my credit card and have disputed my bill. After my washing machine bagan to leak it took 6 days to send out a technician (That cost $50) and he told me it was too old to repair. They then asked me for maintenance records on my washing machine. I asked who had maintenance records on their washing machine? I have never had a problem with it. If you are reading this you can note that one respodent said that they complained to the State of Calif. and now Nationwide can no longer do business in that state. I plan to try to get the same thing to protect all Arizonians. DO NOT USE THIS COMPANY_THEY ARE A FRAUD!
This is 100% true – Nationwide 100% denied my claim for my AC and they denied my claim. They said they needed receipts for proof of cleaning and I sent them the past 3 years worth and then they said they needed to see the ‘work orders’. Well, this company is a 1 man show and he doesn’t do work orders. They continued to deny the claim. There is a single mother with a new-born baby in the middle of a Texas summer and they have put us through 5 weeks of loopholes just to deny a valid claim. On top of that – they can’t let me ‘talk’ to the team that’s denying the claim. They only say that that team consists of their CEO’s and Owners and that they don’t talk to the customers. They won’t tell me what is ’sufficient’ for them to consider this a valid claim either. They just keep stating that this is ‘insufficient’. And THEN – they say that I’m ‘PAST’ my cancellation date and therefore won’t cancel my policy. They not only say they can’t cancel it but gave me NO idea on how to stop the service! DO NOT GIVE THESES SCAM ARTISTS YOUR MONEY!
WE JUST RECENTLY PURCHASED AND OUR REFRIGERATOR WENT OUT SEVERAL WEEKS LATER. tHE TECH CAME OUT AND SAID IT NEEDED A COMPONENT REPLACED. NATIONWIDE THEN CLAIMED THEY NEEDED MAINTENANCE RECEIPTS BEFORE THEY COULD AUTHORIZE ANY REPAIRS.MEANWHILE ALL OF OUR FOOD HAD SPOILED. FROM READING THE COMMENTS IT APPEARS THAT THEY HAVE A PATTERN AND PRACTICE OF DENYING CLAIMS WITH THESE TYPE OF EXCUSES. WE ARE ATTEMPTING TO GET OUR MONEY REFUNDED. VERY POOR CUSTOMER SERVICE AND THEIR REPRESENTATIVE HUNG UP ON US AFTER WE TRIED TO HAVE THIS ISSUE RESOLVED. THEY ALWAYS CLAIM THAT THERE IS NO MANAGER AVAILABLE TO ADDRESS THE ISSUES. I AM ASSUMING THAT A CLASS ACTION LAWSUIT WILL BE IN THE VERY NEAR FUTURE. I JUST WISH WE WOULD HAVE DONE MORE RESEARCH PRIOR TO BUYING THIS FRIVILOUS HOME WARRANTY PRODUCT. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE.
I used this company to provide a home warranty when selling my home. A year later they billed me again! When trying to resolve the issue I called multiple times a day for over a week and was regularly put on hold for over 15 minutes, occasionally hung up on while on hold and the billing department was in a meeting for a week! I left so many messages to which I never got a return call I felt like a stalker. To this day this issue is under review by my bank who will most likely resolve the issue before I ever speak with the appropriate person at Nationwide.
Customer Service is non-existent. A week after our call for A/C service in Houston, TX …we have heard nothing. We have several rentals that we paid for warranties on and each has been a major nightmare getting service. Have had other warranty companies like Old Republic and American Home Shield and Nationwide is so bad…I regret not renewing with my previous companies.
If you’re looking for a home warranty contract, DO NOT use Nationwide Home Warranty. The business they operate fraudulently advertises to resolve claims quickly and easily, a total scam. They deny all claims over $100, based upon their request for maintenance records. If you have been vicitimized by this company please submit complaints to:
1. The Better Business Bureau (in your home state and in New York),
2. The New York Attorney General,
3. The Federal Trade Commission, and
4. The Department of Real Estate (in your home state)
3 months after buying my house our HVAC stopped working. They sent someone to fix it if the problem was under $100, but when they learned it would cost much more to replace my compressor, they requested maintenance records. I provided them with the receipts for furnace filter, testament that I cleaned the system out with a vacuum homse attachment when I replaced the filters, and a copy of the home inspection showing that the HVAC system was well maintained and in proper working order when the house was purchased only 3 months prior.
My problem is that I can not provide them with the maintenance records belonging to the previous owner because we have no way to contact them.
I repeat, if you have been victimized, please submit complaints to the Better Business Bureau (in your home state and in New York), the New York Attorney General, the Federal Trade Commission, and the Department of Real Estate (in your home state).
One word: deplorable. Run away…
Customer Service has gone down hill in the past year. Hard to get service on a claim. The supervisors are rude and hang up on you and you are unable to speak to a manager as they all say they are. DO NOT BUY
I really wish I would have came across this website before I purchased! Their customer service sucks. They refused to fix the issue and it takes forever for them to dispatch the ticket to the contractor. I’ve had several issues with them. The last time i asked to speak with a supervisor and she got upset and hung up on me! I swear I wish we could take this business to court. I tried to cancel the contract and get my money back, but they said you have to cancel within 3 days of purchase! If i knew then what i know now, i would not have wasted my time with this terrible excuse for a company.
Did not pay for a replacement A/C unit after we paid our premium in good faith. The folks you talk to on the phone are not helpful, or friendly. They asked no questions pertaining to the items to be covered, such as age or condition. We were told that it was a pre-existing condition! Of course it was, the unit was there before we bought the property, and we were told not to worry, it would be covered.
Avoid this company at all costs!
This company was repeatedly late in responding to requests, and the customer service agents were not helpful or informed. Further, they were not honest nor did they stand behind their claims to repair appliances as promised by the sales representatives.
I would not recommend this company to anyone.
My 3 year old washing maching broke. When the repair man came out he told me that a drum was frozen and it would be to expensive to replace. I was told to call Nationwide about it and they insuated that maybe it was never working. Then after another call I was told I never maintained the machine properly. After another call I was told to fax in any paperwork of any service done on machine I did . They still refuse to pay for anything on My washer. I have a copy of 9 unapproved. I was then told that I have to have all appliances serviced . I was never told that . The washer is broken. STAY WAWY FROM THESE PEOPLE THEY ARE NOT HONEST. I STLL HAVE 4 MORE MONTHS LEFT ON MY CONTRACT.I was forced to cancel my credit card that way they can’t charge ne again to renew.
RIP OFF!!!!!!! THAT’S THE BEST WAY TO DESCRIBE THIS COMPANY. THE CUSTOMER SERVICE REPS. ARE VERY RUDE AND SO UNPROFESSIONAL. OVERALL – DO NOT DO BUSINESS WITH THIS COMPANY…
My hot water heater in my attic leaked into my ceiling causing thousands of dollars worth of damage. Nationwide claims it was pre-existing problem even though i had documents stating it was in working order before the warrenty was issued. They told me i had to write to the national office to get it over turned. Their response was to contact their service line, a complete run around. very bad customer service. do not throw your money away Nationwide is a scam.
Here is another one….They don’t even ofer you zero rating….This is worst company ever I had in my life…Worst Worst worst…Cheater…..
I had problem with my washing machine…I called them…They denied…Reason They want me to show them I maintaine every year my wahing machine….You kidding me there is no one maintain washing machine every year….There is nothing to maintain about it….I talk with the customer service people…and I ask her did you do maintanance on your washing machine she said Nope….And Those people ask me if I had one….Kidding me….Talk with the repai guy come to my house he said same thing this company is rip off…Very cheap….
This is for future reference…In case any buddy looking for Appliance warranty never ever sign up with this National wide home warrenty people…They are screwed and they will make you nuts…..
I can’t say enough bad about them. I could write a book about this last experience. AND IT WAS NOT GOOD, BAD DOESN’T DESCRIBE IT.
OK, I can’t believe this company isn’t rated at ZERO! As in the poorest, biggest scam out there. We had this warranty for about 8 months, and then had a A/C problem. The coil in the attic developed a leak. The warranty company would not replace it. They quoted some mysterious contract article (not in the contract they originally sent to me) that said I must have an authorized A/C company to service the unit 3 times per year. This was certainly not in the contract they sent to me to review before I signed up. I went through the BBB in New York State to try to get them to do something, but the BBB said this is a horrible company and they couldn’t do anything. There are numerous complaints against this company. Just go to the NY BBB website and see for yourself!
All of the previous reviews are correct. This company is a rip off. I canceled the contract on the same day that I signed up and they have continued to charge me. I never signed the contract and they said that I did not need to. My 20 year old furnace broke down in the dead of winter. The cost to repair it was $200.00 and they declined to pay. I still had to pay the repairman the 60.00 and then pay the 200.00 to get the furnace repaired. Suppose they had to replace the furnace then I know that they would not have done anything. DO NOT TRUST THEM…IT IS A TOTAL RIP OFF.
Nationwide Home Warranty is SCAM!! FRAUD!!…Beware. I purchashed this plan a month ago and did not sign the consent form for payment which is requested to be faxed back but Nationwide charged me regardless. When contacted, they state that you have 3 days to cancel which is not agreed to during the sales pitch. They don’t send any information out to consumers unless you sign up and then you get it email only. In light of the economy, I find this company to be one that simply wants your payment and never to honor service. They require that you maintain service records for all appliances with a Authorized Service agreement before they will honor any service repair. Even for changing filters in your furnace or air-conditioning units. I will be reporting this company to the Better Business Bureau and suggest anyone that have the same issues to do the same. A CLASS ACTION SUIT will be required to close this SCAM down.
PLEASE DON’T DO BUSINESS WITH THIS COMPANY I WISH I WOULD HAVE READ THESE REVIEWS BECAUSE THEY’RE ALL TRUE. IM TRYING TO GET A REFUND AND THEY’RE GIVING ME THE RUNAROUND. ALL I CAN SAY IS FRAUD FRAUD FRAUD. I HAVE CONTACTED THE NEVADA INSURANCE DIVISION TO BAN THEM FROM DOING BUSINESS IN NEVADA. AS CONSUMERS AND HUMAN BEINGS IT IS OUR RESPONSIBLITY TO HELP EACH OTHER SO NO ONE ELSE GOES THROUGH THIS.
Everyone,
Please let me thank you all. I was in contact with Nationwide just 10 minutes ago. I am shopping for a warranty and decided at the last minute to do more research. OMG, I am so glad I found this web site. They are scheduled to call me back at 2:00 pm and I will be sure to decline their offer and give them feedback from this site. Even though they have been very pleasant so far I am sure they will hang up on me. Once again, thank everyone for saving me $400 dollars and a lot of pain!
FRAUD IS AN UNDERSTATEMENT FOR NATION WIDE… The reviews are exactly right. I had another home warranty company that was great, but they are no longer servicing my area. So I had to purchase a new one. Signed up with Nation Wide, customer service reps are very nice WHEN THEY ARE TAKING YOUR MONEY. I filed a claim for my washer a month and half later and they requested maintenance records. Sent records and claim was denied PRE-EXISTING.. What a joke!!! They couldn’t explain why they came up with this only that my policy was not 2months old.
I asked the rep what do other insurance companies do if you by insurance and have an auto accident the next day. They just kept repeating it is pre-existing. Asked to speak with a manager they couldn’t give me a good reason for the denial either. Sent an email to the so called CORPORATE COMPLAINT OFFICE still waiting. Doubt I get an answer from them either. So I filed a complaint with the BBB and found out that I am one of many with the same problem. I am pissed because my washer is broke, I paid 6months in advance, and I’ve been dooped.
I have contact my credit card company and filed a dispute. STAY FAR AWAY FROM NATION WIDE..
They are totally fraudulent!!! They were ordered to cease and desist from operations in several states! I have been battling them for 8 months to get a refund and finally my credit card company upheld my dispute. Yeah for the little guy! I also reported to the NY Dept. of Insurance. This company is not even listed with the NY Secretary of Corporations so they cannot be served with lawsuits. Any money spent on them is a total loss, so beware.