Nationwide Home Warranty
Home Warranty Plan Details and Reviews for Nationwide Home Warranty
Premium: $260-400
Deductible: $60
Effective: 30 days after enrollment
Web: nationwidehomewarranty.co...
Deductible: $60
Effective: 30 days after enrollment
Web: nationwidehomewarranty.co...
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 397 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 397 Rate this Company!
Coverage Area: USA - All States
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Reviews
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Pages: « 17 … 13 12 11 10 9 [8] 7 6 5 4 3 … 1 » Show All
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NW does a very good job with it comes to selling their service but a HORRIBLE job when it comes to standing by their word. Had AC issues, told me that FREON was not covered in the process of fixing the repairs. I told them this is the bare necessaity for an AC unit and they told me that doesn’t mean anything. They are also NOT reimbursing the remainder of the amount for 10 months. HORRIBLE, BUNCH OF LIARS & CHEATS. Only after your money. They should be sued and kicked out of this industry as they are robbers
DO NOT USE THIS COMPANY! They took my money via credit card, never sent me a contract after many requests. Never sent a contractor out to my home to fix my leaky faucet. I am disputing this transaction with my credit card company.
THIS IS A FRAUD COMPANY,TO MAKE MONEY FROM WORKING PEOPLE,AFTER STARTING CONTRACT,IF ANY SERVICE REQUESTED,THEY WILL SEND SERVICE COMAPNY AND TOOK SERVICE CHARGE TO CHEAT AGAIN AND NO MORE SERVICE, MAY BE THIS COMPANY WILL REMOVE THIS REVIEW FROM THIS,IF THEY REMOVE IT WILL CONTINUE TO NEWS MEDIA AND OTHER SERVICE TO SAVE PEOPLE FROM THIS FREAUD COMPANY, BE CAREFUL WITH THIS COMPANY
I was verbally told before I received a copy of the contract that certain things were covered under the warranty. When I called to schedule a repair I was told that my request was not covered. This companty defrauds you into believing you that you are going to receive the best in service and that is simply not true. I feel as though I have been robbed. None of the repairs that the average household would have are covered under this warranty.
Avoid this company. What they said in their advertisement are all lies. It took them 3 months to fix my microwave. Rude customer service, rude technicians and a reap off. Get away from them if you don’t want to be their next victim.
I’m also having problems with my AC and here in LV the temperature is 95-98. I first placed the call on April 25 and they’re not fixing it because it’s an expensive repair so they’re fighting me saying it was for lack of maintanance. I have my AC service every year so i don’t know what they’re talking about. they just want to get away with paying. the name of my insurance co is American Home Shield AHS so please pick anybody but them. their customer service is HORRIBLE
I am a new home owner and learning all the requirements of home ownership can be quite a pain.When i decided to purchase home warranty insurance,with several companies to choose from was a big decision. I heard so much good things about Nation Wide, but looking back now i wish i would of had more guidance on selecting home warranty insurance.Only living in my house for eight months and summer approaching, especialy here in Georgia, I am having problems with my A/C not getting cold air.I contacted NW,they are basically giving me the same crap and excuses not to correct my problem.I told them if they can take my hard earned income, then why can’t they honor their part as a home warranty and do what they say.I will stop pay and find a company that stands by their word. To all future home buyers and owners,bypass NW,they are out for your wallet and don’t give a damm about anything except your free money.
This company did not reveal its “cancellation” fee. I called to halt the policy before it even went into effect, just two days after a representative took my card # over the phone. They are insisting on charing 50.00 to cancel, although no policy, coverage or services were rendered. We just needed to void a transaction. But they are insisting on this unfounded, undisclosed fee. Customer service was highly unprofessional. Glad I got out before my policy started, but I’m still fighting for my 50.00. Completely ridiculous!!
I cant believe how horrible this company is
This is the worst company I have ever worked with! Complete scam! They take your money and then will not cover anything in your contract. The customer service is terrible, they will not call back when they say they will, it took them 1 week to call in a claim to the repair company, and then wouldnt cover it due to “lack of maintence” – which is just what they say to get out of covering what they should rightfully cover under the warranty. This warranty is useless! Even the subcontractor said they never cover anything he calls in. I have been scammed by Nationwide Home Warranty so buyers beware, THIS IS NOT A COMPANY YOU WANT TO WORK WITH!!!!!!!!!!
I agree with everyone else on here. I should have reseached them a little more before I purchased the Contact (The worst mistake I have ever made in my life) Please listen to everyone on here don’t use nationwide home warranty THEY SUCK!!!!!!!!!!!!!!!!!!!!!!! I have been calling for 2 months for them to get someone out to look at my well pump and I’m still waiting. They deny every claim you make. I never had the problem with AHS.
DO not get in bed with these people.
These people are liars – their website is a lie, their customer call center phone scripts are lie. I just had a problem, and they simply said they wouldn’t cover it. They changed the rules as they go. I have been calling them since May 3 when my AC went out. They DID NOT return my calls. I called again today, May 5. Someone came out. He said the unit needed to be replaced. Nationwide Home Warranty Liars said they wouldn’t cover it. What would they do? Nothing, they said. I asked to speak to a manager. Guess what. The ‘Manager’ I spoke to, Jenay Johnson, doesn’t have a supervisor! Wow! I forgot to ask if she were the President. Oh, and Nationwide doesn’t have a corporate telephone number. That’s interesting, don’t you think?
BELIEVE ME, everyone of this bad reviews, I agree with .
They are a fraud & scam.
So if you read these reviews & yet buy their policy, you are not only wasting your money, but will end up with a lot of frustration & lies.
They find excuses for every repair, put you on hold for hours & finally deny the claim.I am experiencing it, right now.
I have this company for my apartments and my home. They give you every excuse in the book for not returning calls. Their pat answer is someone will contact you in 2 hours. (translated that means 2 days). The first time I called them out to my apartments to fix a window air conditioner they said it wasn’t covered. Next I called them to repair a baseboard heater. You guessed it, not covered. There isn’t a number lower enough to describe their customer service!
They refuse to pay claims that are clearly covered and customer service is horrible
They don’t even look at what type of contract you have before they start refussinf your claim.
I have been waiting for someone to call me about servicing my sprinkler system for almost 2 weeks. They don’t even have an email address!
If you have read this far… and you still want to buy a contract with this company, God help you. They deny everything. What I wonder is, why oh why do the service companies work for them? I have just spent an hour on the phone with their reccommended plumbing company who incorrectly diagnosed a stoppage and of course… you guessed it! claim denied. I called my own plumber and he was here and gone in 30 minutes after clearing the stoppage. NWHW is a total fraud and scam as you must know by now.
Strange that there is no negative rating available for this company. . . . I have worked in disputes for corporate america for over 10 years and have never believed any of these sites, until now. . . I purchased my Warranty when I realized my husband was leaving us- less than a week before we bought our first home. Bought the coverage thinking it was a smart decision for a single mom. 6mos later my heater broke. Claim was denied. I was never notified; just ignored. Finally got a hold of ‘Brian Cooper’. He lied. He was condecending. He contradicted every document I had received from this company. Said they needed maintenance records. Does a home ever come w/maintenance records? Mine didn’t. . their site (under FAQ) says that I don’t need em. Oh- and I paid for 2yrs of coverage upfront. I feel like I am echoing the other comments above me, but I have submitted complaints to BBB and AG of NY. what can we do now? I still don’t have a working heater or my $$. **** one more thing- be careful w/the contract. when i submitted my claim, they tried to make me sign another contract w/only a 1year term!! it included the right to bill me (again!!)
I am extremely dissatisfied with their service. Basically no service only received an e-mail. I paid in march 15th 2009 for one year. The agent was insisting for a 5 year policy i am glad i did not buy that. Policy was paid on March 15th, effective April 4th. When made the first claim april 20th 4:30, they said they do not have the contract signed! faxed the signed contract April 20th, spoke with them 3/4 times every day since then. No one noted down the details of the problem. I had a leaking GAS range, disconnected by Washington gas for repair. After 2 days, April 22nd, they e-mailed me a local company name, i called them, they mentioned their company cannot handle such repair. I e-mailed them promptly and dis not hear from them at all. This is past 36 hours the first time the problem was reported.
1. They should have a ticketing system, Ticket should be opened on customers first call. They did not! There is no track of your request aparently.
2. Note down as much details as possible in the ticket they did not! No one even asked me in detail the problem so far.
3. Quickly evaluate the problem and identify someone who can fix this within 24 hours. They took 48 hours and identified someone who can not fix this!
4. I called for a supervisor to cancel the policy for a refund, Supervisor mentioned it cannot be cancelled!
I am trying my best to come out. Please watch them out!
As per their recorded message Fire and Flood are considered as emergency. We usually call 911 at that time and NOT home warranty! I do not understand how are they doing business in this country.
BUYER BEWARE! This company should not be in business. After 4 phone calls, a tech finally came out to repair our dryer. After the tech left (without repairing our dryer), Nationwide refused to authorize the repair because we don’t have maintanance records. Who pays someone to come out and look at appliances that work fine? We have had home warranties from other companies in the past and never had these problems. I am very upset with the entire situation.
This company is HORRIBLE!I used my credit card and have disputed my bill. After my washing machine bagan to leak it took 6 days to send out a technician (That cost $50) and he told me it was too old to repair. They then asked me for maintenance records on my washing machine. I asked who had maintenance records on their washing machine? I have never had a problem with it. If you are reading this you can note that one respodent said that they complained to the State of Calif. and now Nationwide can no longer do business in that state. I plan to try to get the same thing to protect all Arizonians. DO NOT USE THIS COMPANY_THEY ARE A FRAUD!
This is 100% true – Nationwide 100% denied my claim for my AC and they denied my claim. They said they needed receipts for proof of cleaning and I sent them the past 3 years worth and then they said they needed to see the ‘work orders’. Well, this company is a 1 man show and he doesn’t do work orders. They continued to deny the claim. There is a single mother with a new-born baby in the middle of a Texas summer and they have put us through 5 weeks of loopholes just to deny a valid claim. On top of that – they can’t let me ‘talk’ to the team that’s denying the claim. They only say that that team consists of their CEO’s and Owners and that they don’t talk to the customers. They won’t tell me what is ’sufficient’ for them to consider this a valid claim either. They just keep stating that this is ‘insufficient’. And THEN – they say that I’m ‘PAST’ my cancellation date and therefore won’t cancel my policy. They not only say they can’t cancel it but gave me NO idea on how to stop the service! DO NOT GIVE THESES SCAM ARTISTS YOUR MONEY!
WE JUST RECENTLY PURCHASED AND OUR REFRIGERATOR WENT OUT SEVERAL WEEKS LATER. tHE TECH CAME OUT AND SAID IT NEEDED A COMPONENT REPLACED. NATIONWIDE THEN CLAIMED THEY NEEDED MAINTENANCE RECEIPTS BEFORE THEY COULD AUTHORIZE ANY REPAIRS.MEANWHILE ALL OF OUR FOOD HAD SPOILED. FROM READING THE COMMENTS IT APPEARS THAT THEY HAVE A PATTERN AND PRACTICE OF DENYING CLAIMS WITH THESE TYPE OF EXCUSES. WE ARE ATTEMPTING TO GET OUR MONEY REFUNDED. VERY POOR CUSTOMER SERVICE AND THEIR REPRESENTATIVE HUNG UP ON US AFTER WE TRIED TO HAVE THIS ISSUE RESOLVED. THEY ALWAYS CLAIM THAT THERE IS NO MANAGER AVAILABLE TO ADDRESS THE ISSUES. I AM ASSUMING THAT A CLASS ACTION LAWSUIT WILL BE IN THE VERY NEAR FUTURE. I JUST WISH WE WOULD HAVE DONE MORE RESEARCH PRIOR TO BUYING THIS FRIVILOUS HOME WARRANTY PRODUCT. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE.
I used this company to provide a home warranty when selling my home. A year later they billed me again! When trying to resolve the issue I called multiple times a day for over a week and was regularly put on hold for over 15 minutes, occasionally hung up on while on hold and the billing department was in a meeting for a week! I left so many messages to which I never got a return call I felt like a stalker. To this day this issue is under review by my bank who will most likely resolve the issue before I ever speak with the appropriate person at Nationwide.