Nationwide Home Warranty
Home Warranty Plan Details and Reviews for Nationwide Home Warranty
Premium: $260-400
Deductible: $60
Effective: 30 days after enrollment
Web: nationwidehomewarranty.co...
Deductible: $60
Effective: 30 days after enrollment
Web: nationwidehomewarranty.co...
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 501 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 501 Rate this Company!
Coverage Area: USA - All States
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Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Note: This company may have sold warranties using the brand name Champion Home Warranty
Reviews
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Pages: « 21 … 13 12 11 10 9 [8] 7 6 5 4 3 … 1 » Show All
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This is for Christine Smith. Nationwide is not licensed to do business in California and a “Cease and Desist” order has been issued by the Attorney General of California. This was in response to my and other people complaints. Helen Stresnek of Dept. of Ins. should have known about this order.
I do not have these details ready hand but can provide them if someone is interested. I worked with Daniel Yonovitz.
I bought 3 policies from Nationwide for 3 different properties of mine. Total cost was over $1500. “Kevin Moore” was the person whom I spoke to on the phone signing me up for all 3 policies. Kevin sent me two emails with the details of items covered in each of the 3 different contracts (the second email covered what the first did not).
After several repairs on varios covered items, Nationwide suddenly stopped being cooperative with on April 23, 2009. This was when I called for another needed repair. The reason for their uncooperativeness was the fact that I had not signed and returned any of my contracts with them (even though I paid in full, all 3 of my home warranties policies with Kevin Moore way back on 01/28/09). Well, to me as soon as Nationwide charged my AMEX the $1500, that was my signature approval. But, the rules of the game have changed, so I decide to play along!!!
I faxed all 3 of my signed contracts to (214) 453-0024, but Shirley, the wannabe CEO of Nationwide, didn’t receive my fax. So Shirley, gave me a different fax number, (718) 943-6924. Well, contrary to the results on all my fax receipts, Shirley never got any of them. She then requested I mail them in the documents. So I did. I sent three signed contracts to Nationwide Home Warranty 100 Church Street 8th Floor PMB 1003 New York, NY 10007. I mail the documents via certified mail using United States Postal Service. On May 11, 2009 “Alfred Rapet” signed for the documents. In the meantime, I also spoke to another girl at Nationwide who refused to give me her name. And finally another girl named Nicole. All of these calls went know where.
Yes, I am calling the only existing phone number to Nationwide which is (888) 500-2110. Now remember, I am still trying to get repair service on a covered item from my April 23, 2009 call-in. Finally, Shirley states the signed contracts have still not arrived via certified mail but she will let me know as soon as the documents surface.
I filed a complaint with the State of California, Department of Insurance. I’ve already been assigned an Associate Insurance Complaince Officer, “Helen Stresnak”.
Please go to http://www.insurance.ca.gov – download the complaint form, print it, fill it out by hand and send it into Department of Insurance, Consumer Services and Market Conduct Branch, Rating and Underwriting Services Bureau, 300 South Spring Street, Los Angeles, CA 90013.
Nationwide is out of New York but if they want to do business in your state they must get licensed and approved by your individual state under the “Department of Insurance”).
This company is a fraud and should be prosecuted for Fradulent Business Practices. I truly beleive that they make is so difficult for your to file a claim that you just give up and pay someone to fix your problem. I was told I would be contacted within 24 hours when I filed a claim. WHen that didn’t happen I called back and was told it would be 4 days. DO NOT USE THIS COMPANY UNLESS YOU WANT TO GIVE YOUR MONEY AWAY FOR NOTHING. THEY SHOULD BE ASHAMED FOR ROBBING PEOPLE WHO ARE ALREADY HURTING IN THIS BAD ECONOMY. SHAME ON YOU NATIONWIDE HOME WARRANTY!
I waited 4 days to receive a contractor name to fix my AC unit and after the contractor advised them that the unit needed to be replaced they never called me back. I ended up calling.
This is the worst company I have ever worked with, I cant believe that they continue to operate and nobody stops them.
First I had a simple claim of my garage door opener not working, they sent a company to look at it and they said it needed to be replaced. They denied the claim saying that I did not have a service history on it. They said it needed to be checked by a licenced techincian every year.
Next my furnace went out and it one week later they have still not sent anyone out to look at the furnace.
SCAM SCAM SCAM SCAM SCAM DONT DEAL WITH THIS COMPANY
Very slow to respond. Assigned contracts to people that insisted that they did not do work for them. Nasty representatives.
NW does a very good job with it comes to selling their service but a HORRIBLE job when it comes to standing by their word. Had AC issues, told me that FREON was not covered in the process of fixing the repairs. I told them this is the bare necessaity for an AC unit and they told me that doesn’t mean anything. They are also NOT reimbursing the remainder of the amount for 10 months. HORRIBLE, BUNCH OF LIARS & CHEATS. Only after your money. They should be sued and kicked out of this industry as they are robbers
DO NOT USE THIS COMPANY! They took my money via credit card, never sent me a contract after many requests. Never sent a contractor out to my home to fix my leaky faucet. I am disputing this transaction with my credit card company.
THIS IS A FRAUD COMPANY,TO MAKE MONEY FROM WORKING PEOPLE,AFTER STARTING CONTRACT,IF ANY SERVICE REQUESTED,THEY WILL SEND SERVICE COMAPNY AND TOOK SERVICE CHARGE TO CHEAT AGAIN AND NO MORE SERVICE, MAY BE THIS COMPANY WILL REMOVE THIS REVIEW FROM THIS,IF THEY REMOVE IT WILL CONTINUE TO NEWS MEDIA AND OTHER SERVICE TO SAVE PEOPLE FROM THIS FREAUD COMPANY, BE CAREFUL WITH THIS COMPANY
I was verbally told before I received a copy of the contract that certain things were covered under the warranty. When I called to schedule a repair I was told that my request was not covered. This companty defrauds you into believing you that you are going to receive the best in service and that is simply not true. I feel as though I have been robbed. None of the repairs that the average household would have are covered under this warranty.
Avoid this company. What they said in their advertisement are all lies. It took them 3 months to fix my microwave. Rude customer service, rude technicians and a reap off. Get away from them if you don’t want to be their next victim.
I’m also having problems with my AC and here in LV the temperature is 95-98. I first placed the call on April 25 and they’re not fixing it because it’s an expensive repair so they’re fighting me saying it was for lack of maintanance. I have my AC service every year so i don’t know what they’re talking about. they just want to get away with paying. the name of my insurance co is American Home Shield AHS so please pick anybody but them. their customer service is HORRIBLE
I am a new home owner and learning all the requirements of home ownership can be quite a pain.When i decided to purchase home warranty insurance,with several companies to choose from was a big decision. I heard so much good things about Nation Wide, but looking back now i wish i would of had more guidance on selecting home warranty insurance.Only living in my house for eight months and summer approaching, especialy here in Georgia, I am having problems with my A/C not getting cold air.I contacted NW,they are basically giving me the same crap and excuses not to correct my problem.I told them if they can take my hard earned income, then why can’t they honor their part as a home warranty and do what they say.I will stop pay and find a company that stands by their word. To all future home buyers and owners,bypass NW,they are out for your wallet and don’t give a damm about anything except your free money.
This company did not reveal its “cancellation” fee. I called to halt the policy before it even went into effect, just two days after a representative took my card # over the phone. They are insisting on charing 50.00 to cancel, although no policy, coverage or services were rendered. We just needed to void a transaction. But they are insisting on this unfounded, undisclosed fee. Customer service was highly unprofessional. Glad I got out before my policy started, but I’m still fighting for my 50.00. Completely ridiculous!!
I cant believe how horrible this company is
This is the worst company I have ever worked with! Complete scam! They take your money and then will not cover anything in your contract. The customer service is terrible, they will not call back when they say they will, it took them 1 week to call in a claim to the repair company, and then wouldnt cover it due to “lack of maintence” – which is just what they say to get out of covering what they should rightfully cover under the warranty. This warranty is useless! Even the subcontractor said they never cover anything he calls in. I have been scammed by Nationwide Home Warranty so buyers beware, THIS IS NOT A COMPANY YOU WANT TO WORK WITH!!!!!!!!!!
I agree with everyone else on here. I should have reseached them a little more before I purchased the Contact (The worst mistake I have ever made in my life) Please listen to everyone on here don’t use nationwide home warranty THEY SUCK!!!!!!!!!!!!!!!!!!!!!!! I have been calling for 2 months for them to get someone out to look at my well pump and I’m still waiting. They deny every claim you make. I never had the problem with AHS.
DO not get in bed with these people.
These people are liars – their website is a lie, their customer call center phone scripts are lie. I just had a problem, and they simply said they wouldn’t cover it. They changed the rules as they go. I have been calling them since May 3 when my AC went out. They DID NOT return my calls. I called again today, May 5. Someone came out. He said the unit needed to be replaced. Nationwide Home Warranty Liars said they wouldn’t cover it. What would they do? Nothing, they said. I asked to speak to a manager. Guess what. The ‘Manager’ I spoke to, Jenay Johnson, doesn’t have a supervisor! Wow! I forgot to ask if she were the President. Oh, and Nationwide doesn’t have a corporate telephone number. That’s interesting, don’t you think?
BELIEVE ME, everyone of this bad reviews, I agree with .
They are a fraud & scam.
So if you read these reviews & yet buy their policy, you are not only wasting your money, but will end up with a lot of frustration & lies.
They find excuses for every repair, put you on hold for hours & finally deny the claim.I am experiencing it, right now.
I have this company for my apartments and my home. They give you every excuse in the book for not returning calls. Their pat answer is someone will contact you in 2 hours. (translated that means 2 days). The first time I called them out to my apartments to fix a window air conditioner they said it wasn’t covered. Next I called them to repair a baseboard heater. You guessed it, not covered. There isn’t a number lower enough to describe their customer service!
They refuse to pay claims that are clearly covered and customer service is horrible
They don’t even look at what type of contract you have before they start refussinf your claim.
I have been waiting for someone to call me about servicing my sprinkler system for almost 2 weeks. They don’t even have an email address!
If you have read this far… and you still want to buy a contract with this company, God help you. They deny everything. What I wonder is, why oh why do the service companies work for them? I have just spent an hour on the phone with their reccommended plumbing company who incorrectly diagnosed a stoppage and of course… you guessed it! claim denied. I called my own plumber and he was here and gone in 30 minutes after clearing the stoppage. NWHW is a total fraud and scam as you must know by now.
Strange that there is no negative rating available for this company. . . . I have worked in disputes for corporate america for over 10 years and have never believed any of these sites, until now. . . I purchased my Warranty when I realized my husband was leaving us- less than a week before we bought our first home. Bought the coverage thinking it was a smart decision for a single mom. 6mos later my heater broke. Claim was denied. I was never notified; just ignored. Finally got a hold of ‘Brian Cooper’. He lied. He was condecending. He contradicted every document I had received from this company. Said they needed maintenance records. Does a home ever come w/maintenance records? Mine didn’t. . their site (under FAQ) says that I don’t need em. Oh- and I paid for 2yrs of coverage upfront. I feel like I am echoing the other comments above me, but I have submitted complaints to BBB and AG of NY. what can we do now? I still don’t have a working heater or my $$. **** one more thing- be careful w/the contract. when i submitted my claim, they tried to make me sign another contract w/only a 1year term!! it included the right to bill me (again!!)