Comments on: Nationwide Home Warranty

By: Jeff Bartlett, TN

Jeff Bartlett, TN — Sat, 04 Feb 2012 23:24:20 +0000

This company terrible. I had a home warranty with them. My hot water heater went out and because I could not prove to their satisfaction that I properly maintained my hot water heater it was not covered. When I asked them to clarify “properly maintain” they pointed me to vague language in the contract that also referenced “properly maintain”. I feel that any company that cannot give you anything beyond a PO Box as a point of contact is probably not reputable. I would also suggest that you read the feedback on this business and then make your decision. My error was I did not do my research first.

By: Donna, Cedar Hill, Texas

Donna, Cedar Hill, Texas — Sat, 28 Jan 2012 22:33:06 +0000

This company uses sub-standard service companies who have never repaired anything in my home on the first visit. When making a complaint about the service companies used, Nations Home Warranty did not make any attempts to make things right. Their phone reps simply “made a note” of my complaint. I’ve been highly disappointed since switching from AHS. I wanted to keep my business local, but in doing so, I’m left having the same items repaired a year later and being told that the previous service person didn’t do what they should have done.

By: Cinton G

Cinton G — Wed, 07 Dec 2011 23:45:38 +0000

I found StateWide Warranty on line and was sold by the simple statement that they have a 24/7 claims center. My 2 previous home warranty companies could not beat that. I recently had 3 service calls within 1 month. In each instance, the breakdown occurred after 3 in the afternoon and on a Sunday. With each request I spoke with Jeffrey Kinsley and I was thrilled that I could call my own repair company out and have repairs done immediately With There preffered technician program instead of waiting for someone to show up that I did not know and not knowing when. Each of the repairs were immediately approved and I promptly received reimbursement less my deductibles. Keep it this easy and I’m keeping State Wide Warranty!!

By: Ava Morgan Washington, DC

Ava Morgan Washington, DC — Wed, 10 Aug 2011 20:03:55 +0000

I had the exact same experience as reported by Jane Sullivan. Going through the BBB and the whole settlement process to receive nothing other than they are no longer in business in the State of New York.

Thanks Jane Sullivan, I will contact your attorney and add my compliant to the list.

By: Carol P, Cudjoe Key, Fl

Carol P, Cudjoe Key, Fl — Tue, 24 May 2011 16:28:28 +0000

This company was hard to reach when needed, but they said they had offices all over the USA. Well when we couldn’t reach them, we had the New York Better Business Bureau run a check on them and after a few emails with our claim, we found out that they actually out of business. The NY BBB gave them a triple F rating I think. Don’t use them.

By: DELORIS GRIFFIN FONTANA, CA

DELORIS GRIFFIN FONTANA, CA — Thu, 28 Apr 2011 16:14:30 +0000

This company should be ued for the Rip-off policy they provide. I purchased 3 rental policies from at same time. Each time a claim was filed found loop holes to not pay. Customer service is lousy, they are rude and condescending. They promised to pay part of my money back I won a complaint, but they never paid. Atty General says they only will become involved on class-action lawsuit level. Sucks

By: Marsha

Marsha — Wed, 16 Mar 2011 20:09:58 +0000

I had this problem with Nationwide last year. Where is our Attorney Generals when we file complaints against a business?? I filed with the State of New York and also Texas. I wanted my money back from Nationwide’s “so called” warranty. To this day, nothing. Please, please, if you don’t want to “throw your money in the wind” avoid at all cost this company.

By: APS , Tampa, FL

APS , Tampa, FL — Tue, 08 Mar 2011 21:50:26 +0000

We were a vendor for this Company (we are also ashamed to admit it). FYI…………. The same people also own Champion Home Warranty. When you compare the websites they are exact right down to the spelling errors. We quit working for them when we could not reach them regarding payment on 4 invoices. We have already wrote the cost off as uncollectable. We sent each customer that we did work at a copy of the Invoice for their records and advised the customers to cancel their contracts, cancel payments and everything due to their illegal activities. If we could collect that would be awesome, but unfortunately scammers get away with an amazing amount of sh*t.

By: Lawler Heating & AC Attn: Lois

Lawler Heating & AC Attn: Lois — Fri, 04 Mar 2011 18:07:32 +0000

We repaired two air conditioners in 2007 and 2008. The customer got great service, but we never got paid for our work and materials used from National Home Protection. Why do we as consumers and service agents get riped off by these middle, when we are the end users or servicers?

By: JR, DALLAS, TX

JR, DALLAS, TX — Fri, 11 Feb 2011 06:57:13 +0000

Terrible company. Got FREE with home purchase at closing but will not renew our contract with them. Our A/C unit went out and we were sent some po-dunk Element Mechanical Contractor Company that replaced the unit and the unit was still not cooling. After 3 calls to their contractor we were told if we called again we would be charged an additional fee for them to fix the problem. Are you kidding me? Their crappy work should leave us having to pay more to them. So we went to a high end A/C company, paid $900 more, but at least we have it working now.

When it came time to renew the coverage, I got a call from Nations Home Warranty explaining the situation and why I may not renew. Rather then trying to keep a customer and make the situation right, the lady simply said, “Well, let us know what you decide.”

So long Nations Home Warranty. Crap company. Do not waste your time. Do your research. There are better companies with better prices and much more professional.