Comments on: Old Republic Home Warranty

By: Cheryll

Cheryll — Sun, 05 Feb 2012 01:40:40 +0000

I am thinking the service must be different based on where you live. Our service was excellent. The day I placed my order online, I had a phone call from the electrician within 5 minutes and scheduled an appointment. He even came to my house a day early and was here at 8 am on the dot. They replace my exhaust/heater in my bathroom within an hour and were done. I am very happy with the service.

By: Patricia, Bonsall, CA

Patricia, Bonsall, CA — Sat, 04 Feb 2012 21:45:29 +0000

Just moved into our home and our first issue was the leak from the dishwasher and cold water faucet in shower. Old Republic rep put me through the grill asking when escrow closed and when we noticed it and said it would require 2 work orders (1 for dishwasher & 1 for shower) @ $60 each. I decided to cancel the dishwasher work order & bought a new one (saving $60). Plumber called & said he couldn’t come out until Monday (5 days after request). Then we noticed hose bib (attached w/hose) could not shut off – had to turn the main line off as water was gushing from the faucet) – called Old Republic and again got the run-around and they said our policy wouldn’t cover this (even though hose bib is attached to house! So I got a plumber from our realtor and he’s coming out today (Saturday) – called Old Republic to cancel their plumber for Monday and while I was on “hold” had to listen to their recording about Old Republic’s “excellent” customer service (had a good laugh while I was hold for 5 minutes). Save your money – Old Republic home warranty is worthless and will cover nothing!!

By: Joe

Joe — Wed, 01 Feb 2012 00:35:27 +0000

I have ORHP plan, my Heating/AC thermostat’s display went bad. I have 2 in the house. One was fine. Since I had the warranty, I called the company.

The technician showed up late (8 hrs) and start hooking up wires directly and 2nd one stopped working as well. I asked him if it is due to his wires. he said “No”.Ofcourse, once he unplugged his wires, it worked again.

Later on, he said I probably should replace the whole system. even though every thing works fine because the system I have(4 years old) is not Honeywell…Finally, he said thermostat needs to be replaced. He will order it tomorrow. He took his service fee.

After waiting for few days, I called ORHP, they said they left Voicemail on my mysterious phone day ago that my claim is denied because I have Zone control system. I called them later to tell them that it is thermostat, same response.

My warranty says: Covered: “..thermostat…”

They are saying it is not covered because I have Zone control system. I am not asking to replace zone control system. It is still a THERMOSTAT (looks like one, quacks like one).just because it has one extra feature, it is not covered.

When I called them first time, I told them everything in detail. Yet they didn’t mention anything about that it may not be covered. I should have saved Service fee($60) if they were not going to cover it.

By: SABRINA LANDRY SLIDELL,LA

SABRINA LANDRY SLIDELL,LA — Tue, 31 Jan 2012 21:22:24 +0000

This is the worst company I ve ever had to deal with and I will NEVER recommend anyone to them,once my policy expires,I wil lbe going to another company!!!!!! I called January of 2011 because my refrigerator door came of the hinges per work order#48038335,I advised the Rep that I had 2 refrigerators ,one in the garage and one in my kitchen,he took my information gave me my work order number and advised me that the Appliance company woulD be contacting me to set up a time for them to come out to assess the problem with the door,a few days later the service tech came out and advised me that he would have to order the parts to fix the door on my refrigerator in the garage,I paid my $75 service call fee,after waiting over a month to get my door fixed the tech called me on Jan 30,2012 to advised me that all the parts were in and set up an appointment to come out and fix it,while in route to me the tech called and said that there was a problem with my claim,then the office of the appliance Co.called and advised me that Old Republic would only cover the refrigerator in the kitchen,now mind you when I initially called I advised the Rep that I had two refrigerators and he did NOT ONCE advise me that the only one thats covered was the regerator in the kitchen ,so Im out of $75 plus I had to pay the appliance Co.out of pocket for the parts and labor because I NEEDED TO USE MY REFRIGERATOR.THIS MESSED UP MY WHOLE DAY!!!!I CANNOT WAIT UNTIL THIS POLICY EXPIRES BECAUSE IM DONE WITH OLD REPUBLIC,I DONT LIKE TO BE TAKEN ADVANTAGE OF AND THATS WHAT THEY DID,THE REP MADE A MISTAKE AND ME THE PAYING CUSTOMER HAD TO PAY FOR HIS MISTAKE!!!!!NEVER AGAIN !!!!I WILL TAKE MY BUISNESS ELSWHERE!!!THANKS FOR NOTHING!!!!!

By: Latima

Latima — Fri, 27 Jan 2012 01:42:03 +0000

This company dropped me because they had to pay out claims on my policy? After receiving horrible service for 2 yrs they probably did me a favor. You have to sit on the phone foe 20 min or better before you get a rep on the phone, They send out uncertified technichians and take forever to send a tech out. After you pay service call fee you get bills saying you didn’t pay? This company is horrible don”t waste your money.

By: Laura Schofield Tyler, TX

Laura Schofield Tyler, TX — Thu, 19 Jan 2012 23:07:07 +0000

All I want is a dishwasher that works – contacted Old Republic December 1 – dishwasher was leaking water. They put it thru the system and notified that they had contacted a repairman that would be contacting me with the allowed time. He did not. I waited and ended contacting him. He took the job from Old Republic but instead of coming out within their time frame he would not be able to come out for a week. Fine. No Problem. I am sure all of you felt the same. Just knowing that someone was going to be coming out is better than not knowing if anyone would. He came out never got off is cell phone, told us he needed to order a few parts and would be in touch. Three weeks later with nothing. I guess he lost my number. I contacted him and he yanked my chain for a few more days – that was it. Contacted Old Republic to get some sort of resolution from their service rep and was told it takes time for parts to come in and that I would have to be patient. I informed them this was in fact a dishwasher located in Tyler not the space shuttle. The person that they sent out refused to continue the job. Week 4. No dishwasher. They sent a new repairman out – needed to order parts, it took one week to return with the parts. Turns out it can’t be fixed. It would cost more than a new dishwasher it needs to be replaced. One would think that would be the end of it. Not so. It has been 6 weeks total of waiting on a dishwasher, now Old Republic is dragging their heels on the resolution. Excuses. I don’t know who is to blame. When I called my insurance company regarding a new roof – they came out the next day and replaced the entire roof – had a check in less than 3 days. When I had a car run into my car – insurance paid for the repair. Old Republic needs to remember what they are selling. They cannot/should not be about taking the check and not resolving the issue. In hindsight – save your money – your time is worth more than they can offer.

By: roger coker friendswood tx

roger coker friendswood tx — Thu, 19 Jan 2012 19:03:08 +0000

this in reference to my previous review number 384 i was finally able to get an email thru to upper management and was pleasantly surprised they did some checkin listened to my problem and resolved it quickly and were more than fair

By: Skyla Wolcott, Fort Worth, Texas

Skyla Wolcott, Fort Worth, Texas — Wed, 18 Jan 2012 19:49:12 +0000

I had Old Republic this last year which came with my house when I bought it. It’s been my only experience with a home warranty company. During our time with them we made 2 service calls, both having to do with the A/C. First time the A/C went out the service tech came out told us that the Freon was empty. They had to come back the next day for the repair but we didn’t have to be home because the unit was outside. The second time the A/C went out we called Old Republic and a tech came out the next day. The fan had broken and he didn’t have the parts to fix it. This was disappointing but understandable. He came back the next day to do the repair. Both times repairs were necessary they were quick to send a technician and the repairs were done in a timely manner. I don’t recall the customer service representatives being rude but I tend to be oblivious. So my coverage is up and I am in the market for a home warranty company. I don’t know if I will use them again. This policy came with our house when we bought it and I would like to hand pick our new policy.

By: Kelly Rehm, Las Vegas, Nevada

Kelly Rehm, Las Vegas, Nevada — Fri, 13 Jan 2012 19:00:15 +0000

We had a water heater burst at our vacation home in Las Vegas. We happened to be at the house when it happened. We called Old Republic to send out a plumber. The guy they sent told us it would be $400 out of our own pocket on top of the money Old Republic would pay. This was based on trumped up charges. I asked Old Republic if I could replace it myself and just take a payout. They said yes, but they would only give me $400 to cover the heater and my labor. I agreed and replaced the water heater myself. After three months and weekly phone calls to them, I still have not received my check. It took them 1 day to send me the $60 service bill, but 3 months later still no check.

By: Wes Fairview, TN

Wes Fairview, TN — Wed, 11 Jan 2012 14:28:48 +0000

They don’t want to actually cover anything. Approve on phone, take your money and deny claim a week later (after you already waited a week for the “technician” to come out.

Total waste of money – find someone else for home warranty