OneGuard Home Warranties

Home Warranty Plan Details and Reviews for OneGuard Home Warranties

OneGuard Home Warranties
Customer Service 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating3.4 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Total Reviews: 136
Total Quotes : 90
Premium $379-600
Deductible $69
Effective At Closing or 10 days...
Years In Business 27
BBB Rating A+
Complaint Resolution Y
Offers Online Claims Y
Coverage Area Arizona, Texas, Nevada



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  (877) 977-1201

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OneGuard was established in Arizona in 1990 by entrepreneurs who were dissatisfied with the loopholes in coverage and speed and quality of service provided by other home warranty companies. The company claims to have introduced a warranty that covered more, with fewer limits and built a network of qualified service technicians to repair appliances and systems. OneGuard not only raised the bar for traditional home warranties, but took it a step further by being one of the first in the industry to include home services, like carpet cleaning, window washing, rekey, and more, so customers get the best value.

Since its founding, they have expanded to Texas and Nevada and have become one of the Southwest’s fastest growing and most trusted home warranty and service companies. OneGuard believes in providing world-class customer care to all of its customers and strives to continuously improve its service. In fact, customer satisfaction is surveyed after each service call.

OneGuard offers 24/7 customer service over the phone or online. OneGuard maintains a website that is designed to assist customers with common questions, including live chat. Customers may also create an account online to manage their plans. Information regarding the companies policies, FAQs and contact information is available on the website.

OneGuard claims to provide home warranties that offer the most coverage with the fewest of limitations. The company also claim that they do not perform any band-aid repairs. If a damage cannot be repaired, OneGuard will replace it for you. In addition to comprehensive home warranties, OneGuard offers home services, like pest and termite control, carpet cleaning, etc. OneGuard has plans suited for existing homeowners, as well as, home buyers and sellers. In addition, real estate agents can make use of some of the marketing tools provided by OneGuard as part of the Certified Pre-Owned Home program. OneGuard also claims to be one of the few companies that provide coverage for unknown pre-existing conditions for home buyer plans.

NOTE: In December 2011, the company changed it’s name to One Guard Home Warranty. The company was operating under the name of Service One Home Warranty till date.

Reviews & Ratings

Irving - TX 01-13-2017
Dianne Puls,Irving TX
Posted On 01/13/17
Review No. 108071
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We've had One Guard Home Warranty now for about 10 years and they've always been very good. Easy to request service, contractors they use are typically prompt in getting in touch and scheduling a service call, and we've never had a problem with any repairs they've done. Recently we had to replace and order a new dishwasher, which ended up being a complicated process, and the representative I dealt with both over the phone and via email, Tina Launders, was just terrific! Knowledgeable, responsive, and went the extra mile to provide me with detailed information and options. view less
We've had One Guard Home Warranty now for about 10 years and they've always been very good. Easy to request service, contractors they use are typically prompt in getting in touch and scheduling a service call, and we've never had a problem with any repairs they've done. Recently we had to replace and order a new dishwasher, which ended up being a complicated process, and the representative I
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# 108071
Burleson - TX 01-09-2017
Senthil Kumar,Burleson TX
Posted On 01/09/17
Review No. 108010
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We recently had issue with our toilet and we took the issue to OneGuard. Deb and Dawn from OneGuard were very helpful in resolving our case immediately and our toilet is good as new now. We were very satisfied with the results and we would definitely recommend OneGuard to you all.
# 108010
85355 - AZ 01-08-2017
Lacey Markowski,85355 AZ
Posted On 01/08/17
Review No. 108006
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I am very happy with the way one guard handles their customer service! We have had to call for three different occasions and each time their customer service Representatives handled it quickly and thoroughly. The technicians that come out are also highly efficient and thorough. We have been pleased each time! I would highly recommend them to all my family and friends.
# 108006
Dallas - TX 01-05-2017
Sydney Brainard,Dallas TX
Posted On 01/05/17
Review No. 107976
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
I have had One Guard Warranty for about 3 years and they have handled several calls for me and AHVAC regular service as well. While each service was good, the only concern was i would get a different company each time and so now i will request the one i prefer and use when needed. This is just my preference and others may not find this to be a concern.

Recently, I scheduled service to repair /replace my 2 year old icemaker. One Guard coordinated All Hours Plumbing to help.
This small company near Dallas, was professional, knowledgeable and prompt! They did what they said they would do and I even asked for some extra help( not on warranty) and it was accomplished on the same visit and in record time!
All Hours, I feel is a very dependable and upfront company to work on your big appliances - which is what their specialty is.
I will be certain to request appliance repair from this company again if the need arises. also i will recommend ALL HOURS to my friends who do not have One Guard. view less
I have had One Guard Warranty for about 3 years and they have handled several calls for me and AHVAC regular service as well. While each service was good, the only concern was i would get a different company each time and so now i will request the one i prefer and use when needed. This is just my preference and others may not find this to be a concern.

Recently, I scheduled
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# 107976
Georgetown - TX 12-27-2016
Kim L,Georgetown TX
Posted On 12/27/16
Review No. 107834
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I am very happy with OneGuard. Their customer service people are wonderful. They quickly had top notch contractor to my home. The contractor was prompt, polite and did a marvelous job. They let me know exactly what was wrong and what they were going to do. There were no surprises except for how clean they left the area they worked on. I am so glad I chose OneGuard to cover my home.
# 107834
Goodyear - AZ 12-20-2016
Michael O\'Callaghan,Goodyear AZ
Posted On 12/20/16
Review No. 107731
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Great and fast service. As an out of town landlord, their service is invaluable. Recently worked with Tina Launders on a washer rep;cement. She treated me with respect and delivered excellent service. Highly recommend this company.
# 107731
Peoria - AZ 12-20-2016
Marc,Peoria AZ
Posted On 12/20/16
Review No. 107711
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I have had a OneGuard (previously ServiceOne) warranty since 2010 and have always regarded their service and attention to my requests as excellent. At the time of my last call a couple of weeks ago I encountered an agent who declined to process my request for service. After fully expressing myself to the agent I hung up and located someone who was able to easily repair my problem though I remained somewhat miffed about having to pay the entire bill. Shortly thereafter I received a customer satisfaction survey from OneGuard inquiring about my satisfaction with their service, I responded by expressing dissatisfaction over my last contact and was subsequently called by one of their excellent customer service agents, Ms. Dawn Jaeger. To my great pleasure, Ms Jaeger expressed empathy and regret concerning the manner in which the rep dealt with my call. She as well processed a reimbursement for most of my expenditure which left me with a good feeling about this company and the people they employ! In short, it's always nice to know your confidence in and good feelings about a company are justified view less
I have had a OneGuard (previously ServiceOne) warranty since 2010 and have always regarded their service and attention to my requests as excellent. At the time of my last call a couple of weeks ago I encountered an agent who declined to process my request for service. After fully expressing myself to the agent I hung up and located someone who was able to easily repair my problem though I
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# 107711
Sun Lakes - AZ 12-15-2016
Lino Alessio,Sun Lakes AZ
Posted On 12/15/16
Review No. 107629
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We were very satisfied with the response and customer service that we received from Tina at Oneguard service reps. Had a issue with refrigerator and had several service techs and appliance vendor try to repair issue. However after many attempts to fix the issue Oneguard finally decided to replace the Frigidaire. Thanks again to Tina and Oneguard, we would recommend Oneguard to anyone looking for a home warranty company. view less
We were very satisfied with the response and customer service that we received from Tina at Oneguard service reps. Had a issue with refrigerator and had several service techs and appliance vendor try to repair issue. However after many attempts to fix the issue Oneguard finally decided to replace the Frigidaire. Thanks again to Tina and Oneguard, we would recommend Oneguard to anyone looking
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# 107629
Grand Prairie - TX 11-11-2016
Jaci Langham,Grand Prairie TX
Posted On 11/11/16
Review No. 106986
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
One Guard has been so very helpful to me. Their response time and customer service are the best. I had a bad experience with another home warranty company years ago and found One Guard through the BBB and they were the only one with a good rating. They have never refused to cover something that they have agreed to pay. They always respond immediately. They have even called multiple vendors in order to find an appointment that works for my needs. Every vendor has been professional and done excellent work. My last experience was so helpful. I had a leak in my house and was frightened. I was not kind and didn't know who to call. They weren't sure the leak was covered, but sent a company out here and didn't charge me my portion until they figured out the cause and they also helped me to figure out who to call for the damage to my home. Everyone, despite my unkind tone, were professional and wonderful to me. The three people that helped me with this incident were Enoch, Ernesto and Chris. Swap plumbing did the work and their serviceman was Johnson. They were all so helpful and kind and make what could have been a horrible experience a great one and affordable too. Thanks One Guard. view less
One Guard has been so very helpful to me. Their response time and customer service are the best. I had a bad experience with another home warranty company years ago and found One Guard through the BBB and they were the only one with a good rating. They have never refused to cover something that they have agreed to pay. They always respond immediately. They have even called multiple vendors in
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# 106986
Tomball - TX 10-19-2016
Jimmy J,Tomball TX
Posted On 10/19/16
Review No. 106601
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Halo garage door came out to my house they sent a very skilled, friendly tech who really went over and above. We weren't going to get a warranty but our agent recommended we call One Guard and Dallas C. She went over plans and said she would help if anything went wrong. One Guard has really been great for us and Halo garage is a class act!!!
# 106601
Scottsdale - AZ 10-11-2016
Jane Sobieski,Scottsdale AZ
Posted On 10/11/16
Review No. 106422
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
My experience with OG has been positive. Scheduling service has been timely, I have been kept informed by OG and the technicians sent out to the house, what has been done and/or found. I have not had any issues with the services provided. Customer service has been pleasant to work with.
# 106422
Phoenix - AZ 09-28-2016
Tim D,Phoenix AZ
Posted On 09/28/16
Review No. 106169
4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall satisfied. Would be great to have quicker turn-arounds on service requests, but overall we've found them to be very fair and helpful when things are identified.
# 106169
Spring - TX 09-28-2016
D.H.Scott ,Spring TX
Posted On 09/28/16
Review No. 106166
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I am very happy thus far with OneGuard. I had never purchased a home warranty for my existing home but, am glad that I have at this point. Dallas C., the rep in my area (north Houston, TX), explained everything to me - how it all worked, the plans and made recommendations for what would work best for my home. It was easy and their monthly payment option makes it even more affordable. Today, the electrician came - Veterans Electric - Jared and Mark were beyond professional. They were fast, and diagnosed the problem quickly with an even quicker solution. I must say, I know nothing about electricity - and could have easily been taken advantage of by anyone - but, Veteran's team was on it and didn't try to upsell me on anything. They did what was needed and even double checked my jacuzzi tub to be sure it was properly grounded (no charge) when I asked if minded if I asked another question about an unrelated item. Overall, I am happy with OneGuard and will be using them for home servicing this fall - including window washing, HVAC servicing etc. For the money, service and peace of mind, I am very happy I chose OneGuard view less
I am very happy thus far with OneGuard. I had never purchased a home warranty for my existing home but, am glad that I have at this point. Dallas C., the rep in my area (north Houston, TX), explained everything to me - how it all worked, the plans and made recommendations for what would work best for my home. It was easy and their monthly payment option makes it even more affordable. Today,
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# 106166
Buckey - AZ 09-22-2016
Kathy,Buckey AZ
Posted On 09/22/16
Review No. 106027
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Response to my calls for service are always prompt from One Guard. They contracted companies also respond quickly with a call and schedule service promptly. Their service has always been competent, the techs polite and informative, and always clean up afterward.
# 106027
Addison - TX 09-15-2016
Sarah Colby,Addison TX
Posted On 09/15/16
Review No. 105928
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We have had OneGuard since we moved into our house 6 years ago. They have always been Johnny on the spot and have been true to their contract with us on all occasions. They are a stand up organization. We had another company a long time ago with another home and they were...NOT like OneGuard. OneGuard is excellent and does what they say they will do. I actually was inspired to come today and give a good rating because I just got off of the phone with Garret Olson who went above and beyond to make extra calls on my behalf to the contractor for extra information. view less
We have had OneGuard since we moved into our house 6 years ago. They have always been Johnny on the spot and have been true to their contract with us on all occasions. They are a stand up organization. We had another company a long time ago with another home and they were...NOT like OneGuard. OneGuard is excellent and does what they say they will do. I actually was inspired to come today
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# 105928
Scottsdale - AZ 09-13-2016
Steve,Scottsdale AZ
Posted On 09/13/16
Review No. 105899
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We were so happy with the service from Garrett from One Guard home warranty. He handled our claim with speed and accuracy and had great repair people come to the house!
# 105899
Plano - TX 09-08-2016
One Guard Home Warranty,Plano TX
Posted On 09/08/16
Review No. 105790
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Jamie S & One Guard is TOP NOTCH in my book. I received a super efficient response to my issue and they dispatched wonderful contractors who cared about getting my repair taken care of, timely and properly. All parties involved with my repair went over and above for me and my family!
# 105790
Peoria - AZ 09-05-2016
Katie Grove,Peoria AZ
Posted On 09/05/16
Review No. 105683
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We woke up to a flooded backyard one glorious morning. I called OneGuard after shutting off the main valve of water and lucked out because I got Jeanette! Jeanette was able to save our morning by explaining how to shut off the water to just the yard rather than the whole house, so my family could still get ready for their day. She was knowledgeable and clearly communicated what was possibly happening and what our next steps would be. Sprinkler Doctors sent out an amazing tech who was personable and efficient. What could've been a complete nightmare ended up being a wonderful experience! Not only did our leak get repaired, but Jeanette also set us up with a garage door repair man to fix a broken spring. Fantastic customer service all around! view less
We woke up to a flooded backyard one glorious morning. I called OneGuard after shutting off the main valve of water and lucked out because I got Jeanette! Jeanette was able to save our morning by explaining how to shut off the water to just the yard rather than the whole house, so my family could still get ready for their day. She was knowledgeable and clearly communicated what was possibly
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# 105683
Peoria - AZ 09-05-2016
Katie Grove,Peoria AZ
Posted On 09/05/16
Review No. 105682
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We woke up to a flooded backyard one glorious morning. I called OneGuard after shutting off the main valve of water and lucked out because I got Jeanette! Jeanette was able to save our morning by explaining how to shut off the water to just the yard rather than the whole house, so my family could still get ready for their day. She was knowledgeable and clearly communicated what was possibly happening and what our next steps would be. Sprinkler Doctors sent out an amazing tech who was personable and efficient. What could've been a complete nightmare ended up being a wonderful experience! Not only did our leak get repaired, but Jeanette also set us up with a garage door repairman to fix a broken spring. Fantastic customer service all around! view less
We woke up to a flooded backyard one glorious morning. I called OneGuard after shutting off the main valve of water and lucked out because I got Jeanette! Jeanette was able to save our morning by explaining how to shut off the water to just the yard rather than the whole house, so my family could still get ready for their day. She was knowledgeable and clearly communicated what was possibly
... view more
# 105682
North Richland Hill - TX 09-01-2016
Caroline Ellis,North Richland Hill TX
Posted On 09/01/16
Review No. 105567
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
We had another home warranty service for 10 years. Sometimes they took 5-6 weeks to repair our appliances. Once, they sent 3 different parts and all were incorrect. This is why we switched to One Guard. We learned about One Guard through another tech sent from that company who was repairing our stove. Everyone at One Guard I've spoken to, has always been very professional, knowledgeable, and courteous. Our repairs have always been done in a timely manner. I highly recommend them.

Thanks One Guard!
Caroline view less
We had another home warranty service for 10 years. Sometimes they took 5-6 weeks to repair our appliances. Once, they sent 3 different parts and all were incorrect. This is why we switched to One Guard. We learned about One Guard through another tech sent from that company who was repairing our stove. Everyone at One Guard I've spoken to, has always been very professional, knowledgeable, and
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# 105567
Litchfield Park - AZ 09-01-2016
Daniel,Litchfield Park AZ
Posted On 09/01/16
Review No. 105562
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
OneGuard is awesome! We recently moved into a house covered by them and they have fixed any/all problems we have had very quickly and efficiently! We have also experienced great customer service! Garrett helped put me at ease on one of our claims and kept me in the loop about what was going on which I really appreciated! I would highly recommend them!
# 105562
Peoria - AZ 08-30-2016
Dianna Walker,Peoria AZ
Posted On 08/30/16
Review No. 105484
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Grateful to have my A/C fixed so quickly in less than 24 hrs., since I didn't know I had a problem with it not working at all until I got home at 8 pm at night. I wasn't as concerned about my comfort as I was about my precious rescue cats! They have fur coats and it is harder for animals to cool down. Thanks One Guard for coming to our rescue so quickly !
# 105484
- AZ 07-15-2016
willaim gibbphoenixs AZ
Posted On 07/15/16
Review No. 103559
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I would ask that anyone that intends to use One Guard, please reconsider. My AC had issues upon returning from vacation on Monday nigh. I opened a ticket at that time and received a call the following morning stating that they would have someone out on Wednesday. Keep in mind I am in Phoenix at 115 degrees and have 3 dogs. The tech shows up at 2:00 on Wednesday and lets me know that he will need to order parts and they will not be in until the following Monday...unacceptable in AZ. One Guard would not consider expediting the parts and instead offered up to $60 per night in a hotel. I have 3 dogs and a job and do not care to stay in a hotel that is under $60 per night. I asked if I could have another company of my choice look to see if they could get the parts and I was told that would be okay and they would pay the labor, but would only pay the amount that they would have to pay for the parts. I decided that I would pay the delta between the two prices to have AC that night. After spending $850.00, I was told that they would only reimburse $342 as they would only pay $55 per hour for one hour of labor. In the end it cost me $500 to have my air running on day two rather than wait for a week for my warranty company to fix my issue.Upon further review I noticed that they are not part of the BBB...shame on me.
Rumor is that they are being acquired by an even worse warranty company. view less
I would ask that anyone that intends to use One Guard, please reconsider. My AC had issues upon returning from vacation on Monday nigh. I opened a ticket at that time and received a call the following morning stating that they would have someone out on Wednesday. Keep in mind I am in Phoenix at 115 degrees and have 3 dogs. The tech shows up at 2:00 on Wednesday and lets me know that he will
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# 103559
Fort Worth - TX 07-14-2016
Carol Swanson,Fort Worth TX
Posted On 07/14/16
Review No. 103498
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Thanks to Deb McCandless and Casey Robinson for saving the day! Through their help we were able to get an A/C person out to fix my daughter's unit this afternoon. She has a newborn and it was a REAL emergency! Don't know what I would have done without the two of them! A+ to both of them for their efforts and determination to get us help! They are the best! Thanks again for you help!
 Rate this review: Add rating  Subtract rating  
# 103498
Arlington - TX 07-13-2016
Steve,Arlington TX
Posted On 07/13/16
Review No. 103443
3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Had a leaky air conditioner unit. One guard sent out a contractor Sunrise that did more harm than good. Still had to pay deductible. One Guard sent out a new "preferred" contractor. It took some time to get them to send them Cat Mechanical was great. Found the leak. Fixed the leak. Came back to check to be sure leak was fixed. One Guard billed me for a second deductible.

After talking with the One Guard Customer service rep they agreed to waive the second deductible. Much better/improved service.

If you need air conditioner service don't let them send anybody but Cat Mechanical. Great service done right the first time. Had the rating been about Cat Mechanical the rating would be 5 stars. view less
Had a leaky air conditioner unit. One guard sent out a contractor Sunrise that did more harm than good. Still had to pay deductible. One Guard sent out a new "preferred" contractor. It took some time to get them to send them Cat Mechanical was great. Found the leak. Fixed the leak. Came back to check to be sure leak was fixed. One Guard billed me for a second deductible.

After
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# 103443
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