Sensible Home Warranty
Deductible: $50
Effective: 30 days after enrollment
Web: sensiblehomewarranty.com
Coverage Area: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Dist of Columbia, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Vermont, West Virginia, Wisconsin, Wyoming
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Reviews
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Pages: « 34 … 11 10 9 8 7 6 5 4 3 [2] 1 » Show All
Very friendly, courteous and professional.
I’ve had my policy with Sensible Home for about 6 months and had two claims during that period. The first claim (hot water heater) was handled with efficiency and professionalism – I was impressed. The second claim was related to my freezer. The service company sub-contractor Sensible hired for the repair came to my home several times and was unable to repair the freezer – instead each time replacing parts that did not address the problem. I was annoyed by the sub-contractor’s inability to repair the freezer and had to go back Sensible. Sympathetic to the problems I had with the sub-contractor, Sensible contracted with a different repair company that came to my house quickly and successfully determined during their first visit the problem with my freezer.
In summary, I believe Sensible proved to be a good choice for my home warranty. Their claim’s department has been pleasant to deal with and responsive. I recognize that the problem I had with their sub-contractor was out of Sensible’s control and appreciate that once they recognized the problem, they quickly acted to replace the sub-contractor.
Based upon my two direct claim related experiences with Sensible, I believe they are worthy of an excellent overall rating.
EXCELLENT CUSTOMER SERVICE..I GOT THE CALL RIGHT AWAY AND WHEN I ASK SOMETHING, CUSTOMER REP NEVER HESITATED TO EXPLAIN IT TO ME AGAIN AND AGAIN..THEY ARE REALLY GOOD.
The company has competative prices, but best of all they have great customer service. The reps were very professional, they follow-up on a timely manner and were able to answer all my questions.
I had an AC issue and Sensible home warranty responded very quickly to my call. I have brought a contractor to fix the issue and it did reimburses me quickly for the cost.
Please keep up the good work.
Rami A.
Awesome customer service, excellent price compared to everyone else I looked at.
I have been a long time customer of American Home Shield for many years on several properties. Because renewing my policies has become quite expensive I researched other companies and was very pleased with the sales department when I inquired about the deductible and premium along with their coverage features and policies. Ironically the very day I cancelled my prior policy with American Home Shield I ran into a plumbing issue, utter coincidence and received superior customer service when I phoned in my service call, got an immediate call from the plumbing contractor (which I never did with the other companies) and the work was completed the same afternoon. After that Sensible contacted me to confirm the work had been done and to make sure we were happy. I am so pleased that I switched over and did not realize there was a home warranty company out there that offered such exemplary customer service.
I’ve been calling for 3 days now to have my oven fixed. I’ve called 4 times with a promise each time that I would get a call from a technician immediately. Can not recommend! Stay away.
My initial experience with this company is quite good, I expect to receive good service from them. I’m replacing my existing company due to many problems and look forward to Chris and staff taking care us.
Chris Andrews was great. He did a great job in explaining the warranty to me. He was very nice and not pushy. He answered all my questions. Thank you.
The overall rating for customer service has been outstanding. The representatives are very polite, helpful, courteous, knowledgeable, and very friendly. Highly recommend this company to service your home.
Sensible did great again! Water main problem was resolved promptly & efficiently! Thank you, Chris! Thanks, Jim!
This weekend I place my second claim with sensible for a clogged toilet, issue was fixed as I expected. I am a happy customer, surprisingly I wasn’t left without a toilet until after the weekend like my previous company left me. Thanks
I’m switching from another Home Warranty to SHW. I’ve read the reviews here and hope that they work out well. Jim Westerfield was very helpful and informative. I was able to make semi-annual payments and received a military discount as a Retiree which is very convenient. We already market other warranties through our Insurance Agency (Liberty Insurance Services) and hope that this will work out with SHW as well. We’ll have to see how their service works out. A good Home Warranty is a wonderful asset to any homeowner and we recommend them to all new purchases.
We have heard & read the bad reviews about Sensible Home Warranty, but we decided to still give them a try. We know that there are bad apples in every company. We transferred all our home warranty contracts to Sensible, because we are extremely satisfied with their timeliness, excellent, & dependable service. Right after we sent an E-mail to Chris A & Jim W late in the night, we got a call from Chris that the A/C would be fixed first thing in the morning & it was! Sensible has always done very satisfactorily what they said they would. They are very sensible and reliable! All the customer service people we have spoken to were very polite & helpful! Thank you so much, Sensible! Thank you very much, Chris!
Just returning from a vacation we found our garage doors inoperable. Placed call and sent email in the evening, long after regular work hours. Received one call back that very night and one again in the morning. By 3 pm on the day after the request was made, the repairs had been made. Am new to Sensible Home Warranty and am thrilled and impressed with the response, and the customer service attitude. Heads above my prior company!!
i am a new customer to sensible, and i recently had my first claim. It turns out that the compresor in my AC unit was completley shot. To my absolute amazment sensible home warranty decided that it would be better to replace my entire AC unit rather than installing a new compressor. there is no way i would have been able to afford a new air conditioning on my own system at the present time. on behalf of myself and my family a million thanks to dave robinson and the entire sensible service team for resolving my issue so quickly. You guys are the best.
I purchased a Home Warranty from Sensible Home Warranty. 31 days after my contract was up, my A/C froze over. I didn’t know why it was so hot in the house until I went outside and looked at the condenser (big thing outside the house). I called SHW and they told me someone would call me. Five minutes later a guy called stating he was in Arizona but would have guys in my area get right on it first thing in the morning. Two days pasted and I heard nothing. I called back. The receptionist told me to hold on. Then the Arizona guy got on the phone and stated that he could not send someone out because it appears to be a leak in my A/C and that was pre-existing. He stated it was only one day after 30 days that my A/C started acting up; therefore, it had to be pre-existing. Immediately, I said cancel my policy. He yelled “Done! You got it!” And hung up the phone. I can’t believe this. I called back to get my cancellation number (I needed it for a dispute on my credit card).
We called the company since the tenant AC stop working. It took almost a week to someone to come out to check. They told me only way is to replace the unit. They told me that they don’t cover. After I contacted someone else, they repaired and it is working now. So I am very unhappy with their service, and will not use them again.
JIM W AT SENSIBLE IS A GREAT GUY TO DUE BUSSINES WITH AND VERRY HELPFUL THANK NEIL
Thank you Sensible Home Warranty. I recently joined your Home Service Program and almost immediately needed help. My air conditioner was leaking and I had just had a maintainance service performed on it 3 months ago. When I called you, your representative assured me that help would be on the way within 24 hours and it was. The service was excellent. Again, thank you.
This company is a scam! Beware of it. Please review the reviews,it’s all true about how this company conducts the business. Think 100 times before you do business with them. I wonder how come FTC or other agencies haven’t been able to stop this fraudelent company yet.
I personally run a family owned company in Northern Va.. They called us up and asked if we do contract work. My reply was yes and such was performed with professssssionalism, as with any customer. It is going on three months with no payment recieved…
As is seen here with other consumers, it is all true.
A few days after the first job, I heard the voice that was heard before. I cant play an instrument, yet I can tell you if a note is a half key off during a guitar solo. It wqas the same girl from the Bronx with a different name. She was with National Home Protection before and they still owe us almost $1000.
I go by the book and never purposelllllly lie, cheat or steal. I am a caucasion gentleman that grew up it what is now called “the Hood”, a stones throw from South East DC… ” The Murder Capitol of the World!”
This company Sens’c'ible Home Warranty is not one to trust!
I researched the home warranty market for ratings and reviews before finally choosing to go with Sensible Home Warranty to cover a Florida home I planned to rent for a couple of years until the market hopefully allows me to sell it at a fair price.
Their warranty fee was not the cheapest, but was competitive with many other warranty offerings. But I was influenced by web comments on personal experiences posted at a few review sites that were more often than not superior/favorable.
A few months after I procured the warranty and a family rented my home, a water heater problem arose. After reviewing the circumstances to assure that the leak was not the result of negligence or abuse, the water heater was promptly replaced. Within a week, a similar problem with the pool pump resulted in inspection to confirm proper prior maintenance, followed by repair by local agents for Sensible Home Warranty.
I had a chance to discuss general warranty issues with the head of customer service at Sensible HW, being concerned that such a short time into coverage, I was already far ahead on the cost/benefit curve, and Sensible was now far behind, since the first repair exceeded the cost of the premium. He did explain that while they, like any insurance agency, must make careful efforts not to be abused by fraud or being set-up to fix a bunch of unmaintained equipment (e.g., AC units, pumps, heaters, etc. that do require regular maintenance to avoid early failure), Sensible was also quite conscientious about the poor services and coverage avoidance engaged in by less honorable warranty firms, and was taking pains to maintain their superior performance and reputation with homeowners.
While I acknowledge that some records of prior maintenance should be maintained on certain appliances to assure a prompt response, I, for one, have been impressed enough to provide these comments, and while I certainly hope my tenants do not encounter any other problems while renting my home, I am much more comfortable knowing that I have a Sensible Home Warranty to back me up!
I just got off the phone with sensible home warranty, and I was not impressed. My current home warranty company has gone up so much in price, I thought I would check out some others. This Jim Westfield gave me a quote and offered me to sign up , a special going on for the last week. I told him I would have to discuss it with my husband, so I would need time and I would get back to him. Then he asked me to hold. When he came back on the line and started speaking, I told him I could not hear him and asked if he was on speakerphone. After hemming and hawing, he says “get used to it”, and again I tell him I can’t hear him on the speakerphone. He then says to me (in a very nasty tone): “Get used to it.” I could not believe my ears, and I said “excuse me?” He then says “get used to it” and, “you hear me.” (Again, nastily.) I said to him “what a shame” and hung up. Needless to say, I would never go with a company whose people verbally treated me like this. If this is indicative of problems I would have with these people, I’m glad I hung up.