Sensible Home Warranty
Home Warranty Plan Details and Reviews for Sensible Home Warranty
Premium: $295
Deductible: $50
Effective: 30 days after enrollment
Web: sensiblehomewarranty.com
Deductible: $50
Effective: 30 days after enrollment
Web: sensiblehomewarranty.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 287 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 287 Rate this Company!
Coverage Area: USA - All States
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Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Reviews
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Pages: « 12 … 11 10 9 8 7 6 5 4 3 [2] 1 » Show All
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Customer service did a great job answering questions upon signing up and making the process easy.
I recently purchased the home warranty, and just had my first opportunity to use it. My garage door was broken, and I needed it repaired. Dave was most helpful in ensuring that all was taken care of, and even took the time to personally follow up with me to make sure I was satisfied. Great company!
My air conditioning stopped working on a Friday night at 5pm. I called and placed a claim. I was told I would get a call back within 24 hours. I received a call back on Monday afternoon.
The contractor came out, and the services that were needed were not covered by the warranty, because they were maintenance related. I paid the service fee and maintenance for a total of $245…
The contractor was honest and did not try to sell me costly repairs I did not need.
I spoke to a Sensible Home Warranty sales representative Chris who was courteous and helpful in providing information I needed to make my first home warranty purchase.
My wife and I have just purchased a Home Warranty through Sensible and spoke to a Customer Service Representitive by the name of Chris, he was extremly helpful and curteous and answered all our questions and explained all options cearly with me.
If the remainder of our relationship is anything close to the one I just experienced with Chris we’ll be very pleased.
So far, to date, this is the best company I have ever dealt with,and would not consider leaving them for anyone else,ever. They are very professional,polite,friendly, and most of all, they keep their word when they promise you things.
Very friendly, courteous and professional.
I’ve had my policy with Sensible Home for about 6 months and had two claims during that period. The first claim (hot water heater) was handled with efficiency and professionalism – I was impressed. The second claim was related to my freezer. The service company sub-contractor Sensible hired for the repair came to my home several times and was unable to repair the freezer – instead each time replacing parts that did not address the problem. I was annoyed by the sub-contractor’s inability to repair the freezer and had to go back Sensible. Sympathetic to the problems I had with the sub-contractor, Sensible contracted with a different repair company that came to my house quickly and successfully determined during their first visit the problem with my freezer.
In summary, I believe Sensible proved to be a good choice for my home warranty. Their claim’s department has been pleasant to deal with and responsive. I recognize that the problem I had with their sub-contractor was out of Sensible’s control and appreciate that once they recognized the problem, they quickly acted to replace the sub-contractor.
Based upon my two direct claim related experiences with Sensible, I believe they are worthy of an excellent overall rating.
EXCELLENT CUSTOMER SERVICE..I GOT THE CALL RIGHT AWAY AND WHEN I ASK SOMETHING, CUSTOMER REP NEVER HESITATED TO EXPLAIN IT TO ME AGAIN AND AGAIN..THEY ARE REALLY GOOD.
The company has competative prices, but best of all they have great customer service. The reps were very professional, they follow-up on a timely manner and were able to answer all my questions.
I had an AC issue and Sensible home warranty responded
very quickly to my call. I have brought a contractor to fix the issue and it did reimburses me quickly for the cost.
Please keep up the good work.
Rami A.
Awesome customer service, excellent price compared to everyone else I looked at.
I have been a long time customer of American Home Shield for many years on several properties. Because renewing my policies has become quite expensive I researched other companies and was very pleased with the sales department when I inquired about the deductible and premium along with their coverage features and policies. Ironically the very day I cancelled my prior policy with American Home Shield I ran into a plumbing issue, utter coincidence and received superior customer service when I phoned in my service call, got an immediate call from the plumbing contractor (which I never did with the other companies) and the work was completed the same afternoon. After that Sensible contacted me to confirm the work had been done and to make sure we were happy. I am so pleased that I switched over and did not realize there was a home warranty company out there that offered such exemplary customer service.
I’ve been calling for 3 days now to have my oven fixed. I’ve called 4 times with a promise each time that I would get a call from a technician immediately. Can not recommend!
Stay away.
My initial experience with this company is quite good, I expect to receive good service from them. I’m replacing my existing company due to many problems and look forward to Chris and staff taking care us.
Chris Andrews was great. He did a great job in explaining the warranty to me. He was very nice and not pushy. He answered all my questions. Thank you.
The overall rating for customer service has been outstanding. The representatives are very polite, helpful, courteous, knowledgeable, and very friendly. Highly recommend this company to service your home.
Sensible did great again! Water main problem was resolved promptly & efficiently! Thank you, Chris! Thanks, Jim!
This weekend I place my second claim with sensible for a clogged toilet, issue was fixed as I expected. I am a happy customer, surprisingly I wasn’t left without a toilet until after the weekend like my previous company left me. Thanks
I’m switching from another Home Warranty to SHW. I’ve read the reviews here and hope that they work out well. Jim Westerfield was very helpful and informative. I was able to make semi-annual payments and received a military discount as a Retiree which is very convenient. We already market other warranties through our Insurance Agency (Liberty Insurance Services) and hope that this will work out with SHW as well. We’ll have to see how their service works out. A good Home Warranty is a wonderful asset to any homeowner and we recommend them to all new purchases.
We have heard & read the bad reviews about Sensible Home Warranty, but we decided to still give them a try. We know that there are bad apples in every company. We transferred all our home warranty contracts to Sensible, because we are extremely satisfied with their timeliness, excellent, & dependable service. Right after we sent an E-mail to Chris A & Jim W late in the night, we got a call from Chris that the A/C would be fixed first thing in the morning & it was! Sensible has always done very satisfactorily what they said they would. They are very sensible and reliable! All the customer service people we have spoken to were very polite & helpful! Thank you so much, Sensible! Thank you very much, Chris!
Just returning from a vacation we found our garage doors inoperable. Placed call and sent email in the evening, long after regular work hours. Received one call back that very night and one again in the morning. By 3 pm on the day after the request was made, the repairs had been made. Am new to Sensible Home Warranty and am thrilled and impressed with the response, and the customer service attitude. Heads above my prior company!!
i am a new customer to sensible, and i recently had my first claim. It turns out that the compresor in my AC unit was completley shot. To my absolute amazment sensible home warranty decided that it would be better to replace my entire AC unit rather than installing a new compressor. there is no way i would have been able to afford a new air conditioning on my own system at the present time. on behalf of myself and my family a million thanks to dave robinson and the entire sensible service team for resolving my issue so quickly. You guys are the best.
I purchased a Home Warranty from Sensible Home Warranty. 31 days after my contract was up, my A/C froze over. I didn’t know why it was so hot in the house until I went outside and looked at the condenser (big thing outside the house). I called SHW and they told me someone would call me. Five minutes later a guy called stating he was in Arizona but would have guys in my area get right on it first thing in the morning. Two days pasted and I heard nothing. I called back. The receptionist told me to hold on. Then the Arizona guy got on the phone and stated that he could not send someone out because it appears to be a leak in my A/C and that was pre-existing. He stated it was only one day after 30 days that my A/C started acting up; therefore, it had to be pre-existing. Immediately, I said cancel my policy. He yelled “Done! You got it!” And hung up the phone. I can’t believe this. I called back to get my cancellation number (I needed it for a dispute on my credit card).
We called the company since the tenant AC stop working. It took almost a week to someone to come out to check. They told me only way is to replace the unit. They told me that they don’t cover. After I contacted someone else, they repaired and it is working now. So I am very unhappy with their service, and will not use them again.