Sensible Home Warranty
Home Warranty Plan Details and Reviews for Sensible Home Warranty
Premium: $295
Deductible: $50
Effective: 30 days after enrollment
Web: sensiblehomewarranty.com
Deductible: $50
Effective: 30 days after enrollment
Web: sensiblehomewarranty.com
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
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Reviews
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Pages: « 34 … 11 10 9 8 7 6 5 4 [3] 2 1 » Show All
Hello,
I own two properties in the Northern Virginia area and have policies through Sensible Home Warranty. A couple of days ago, I had some plumbing issues for one of my properties and I called Sensible Home Warranty for a service call. I have not had great experiences from prior Home Warranty Companies and I was a little nervous as to what to expect. I am glad to report that the process of ordering a service call and the response of the technicians was seamless. Although, the plumbing issue was a small one, it was nice to know that Sensible Home Warranty responded promptly.
Even though, I have used my policy only once, I am optimistic that service calls will be resolved quickly.
For those who are considering this Company for their Home Warranty Company, I would just like to point out that the most important aspect is their cancellation-at-anytime- policy. Most Home Warranty Companies do not have this type of agreement and you are locked into a contract whether you like them or not.
I discovered a puddle under my water heater and called Sensible Home Warranty. They said someone would call me within 24 hours. Within two hours I received a call from one of their participating plumbers. He came to my house that afternoon and examined the water heater. He said it needed to be replaced. The replacement was authorized and the work was completed that evening. I couldn’t have been happier. [The same plumber has come to my house to resolve other problems. He is excellent.]
The furnace broke down at my house and I call Sensible Home Warranty, they were very helpful and the repair was done promptly. I am very satisfied with their service. The repair person was very professional and curteous. The service representative name Dave at Sensible Home was very helpful. Thank you Sensible Home.
I have worked with many companies in the past in regard to several investment properties I own in the states. Sensible has been very flexible in providing me w/ pricing and plan options for my properties. In addition, thew few claims I have had have all been handled professionally. It’s good to know I have nothing to worry about even though I am far away. I do plan renew my contracts with them starting next month.
Amana refridgerator did not cool…no parts were needed repairs done satisfactorly on the same day.
This is my first claim with Sensible. My disposal went kaput. I called Sensible, filed the claim and within six hours the service company called to schedule a time. The repair guy showed up, was very professional and extremely courteous and replaced the disposal. They did a great job. Thanks!
As of right now, this is my only experience with Sensible. This was a relatively easy situation, which is why I didn’t rate them as “excellent”. I have had bad home warranty experiences with other companies on more complicated jobs (ie. furnace replacement), so I am withholding my “excellent” rating until I have had more dealings with them (which I hope won’t be necessary).
Sensible home warranty thus far has been excellent. I have had one claim with them and they took care of the problem immediately. All of the staff that I dealt with were very professional.
Sensible is the third home warranty company we have used over the last 15 years. They are head and shoulders above the current pack for a number of reasons:
1. Their fees are reasonable. 2. They tend to approve, not disapprove, repairs. 3. You can actually speak to someone who is authorized to make things happen, and they do.
No company is perfect, and let’s face it: any insurance or warranty company is supposed to be cautious about claims; individuals are as likely to be unscrupulous as some companies are, and a good company cannot afford to be taken advantage of.
It was our experience with two prior companies, who had once had charged reasonable fees and provided quick, reliable service, somewhat quickly morphed into companies that seemed to be more geared to not providing repairs. Front line representatives were the only ones reachable as a human voice, and they either had no authority or pretended they did not. As important, local repair companies that had provided years of service suddenly stopped working with these companies. Their complaints and observations echoed our own.
Interestingly, we found Sensible Home Warranty via this site, and we are concluding our first year with them. There has only been one small hiccup in a handful of repair requests. We happen to have timed it just right when their phone center was being upgraded, and reaching them took a bit longer. However, once we got through and explained that we had not gotten the service we expected, they began calling us proactively to make sure things were going well.
To underscore this, the last repair we had was to replace a hot water tank that was very non-standard. Sensible found two competing vendors to get the job done, but it still exceeded their maximum coverage. We found a third and they agreed we had the best choice, but we had to pay the vendor. We faxed over the invoice and got our reimbursement check within 10 days, counting delivery time.
You may not find them perfect, but you will certainly find them to be what you need in a home warranty company. For perfection, look to be adopted by an heir.
Service man just left. Good service, better then I expected anyway. Have never really been happy with any of the other home warranty companies ive had. Bottom line: they came quick and I only paid the service call fee. plumber said this would have run me about 150 bucks without the warranty company, cant complain about that.
I am a new user of home warranty services. Most everyone advised against using one. I live in a small town that is an hour or more from any larger town. On my first call to Sensible, concerning a failed refrigerator, I found Sensible to be very flexable in assuring my satisfaction.
The Sensible claim’s department has been pleasant to deal with and responsive to my needs. I plan to renew my contract with Sensible when the time comes.
I have used home warranty companies since purchasing one of my homes back in 2002 and throughout the years, I’ve experienced poor customer service, service call fee increases by 40% each year, and overall poor quality of service techs that have come to my home. I was introduced to Sensible Home warranty in 2008. At first I couldn’t believe the low prices/service call fees so I hesitantly moved forward and signed an annual contract. Since signing up with Sensible, I’ve had to use their services on 2 – 3 occasions and I have never, experienced such AWESOME customer service in my entire 7 years! Not only are they always available when I’ve called for a service appointment, but their sales and service reps are curtious, extremely professional and have always gone above/beyond to ensure my satisfaction. I am now in the process of purchasing another home warranty for my 2nd home and I am undoubtedly using Sensible. Their prices are extremely reasonable and you can’t beat the service. I have recommended Sensible to all of my friends/family and encourage EVERYONE to give them a try. You will not be disappointed.!
We have switched to Sensible from another company. Services were provided as promised. My washing machine stopped working, called in to file claim. Customer service person was polite and courteous. The specific part that I needed took a few days to arrive, but other than that I am more than happy – C.V
I have called and placed emails by this companies website. Waiting on repayment from Aug 20, 2009. Spoke to Dave Robertson, faxed him information he said he needed on Aug 20, again on Sept 8. Can not get a return phone call. I have two policies and now would like to cancel. I can not believe I was taken in on this. They will cover your forst claim, but after second good luck. They do not return calls or follow up.
Randy Overton Raleigh, NC
Hello just wanted to take a second to thank Sensible Home Warranty. We here at David Silvers Plumbing have found them to be very friendly, also all calls we have been sent on, the customers have been great. I was a little sceptical about working with a warranty company, but i can tell that we are going to have a long relationship. Thank you Monique this is my service rep and she is very nice, and get my paper work pushed thru. thank you from David Silvers Plumbing http://www.Davidsilversplumbing.com
I have been using the “Sensible” home warranty service since May 2009. It just happened that I already had two incidents where I needed service. When my stove broke down, I made a claim and a customer service rep responded in a timely manner, connecting me with an excellent contractor who took care of one of the burners right away. In order to fix the second burner, he needed a new part. Two days later, he gave me a call and came over to finish his job. The second incident concerned my refrigerator. I placed a claim at 11:00 pm, and within 24 hours I had a telephone number of the contractor who came over the next day for initial diagnostics. He couldn’t fix the problem because the refrigerator was off. He turned it on and told me to monitor it for 24 hours. After a while, the refrigerator stopped working again. Since that time we couldn’t get the contractor to come and fix the problem. Fortunately, the customer service rep, Monique, came to our rescue. She was very professional in handling this situation not only following up with the contractor, but leading us through and letting us know what’s going on. She sent another person who fixed the fridge and called us to make sure we are satisfied with the job done. Excellent people’s skills, professional, courteous. Thanks Monique! Thanks Sensible !
I had a problem with our A/C. I made a call after hours and was told a rep would call me within 24hrs. The call was returned to me the following morning. Sensible was on top of it immediately and had a service tech dispatched that afternoon. The problem was resolved and I’m quite happy with the response time and the courtesy given.
Been w/ Sensible for 8 months and just had my first service claim. The claims people were pleasant and actually made this whole thing easy for me. However, the technician did not have the part I needed on hand and had to come back to my home a second time. Overall I am happy.
I own a few rental properties in CA, which I recently had enrolled with Sensible HW. I received a call from a tenant earlier this week ( weekend) the garbage disposal wasn’t working properly. I am happy because my tenant is happy. Sensible HW took care of the issue and sent tech out quickly. Will recommend!
Very courteous, attentive to needs, and answered all questions completely and thoroughly. Very helpful in finding us a home warranty rate that suited out needs and even suggested a way to get a deeper discount by buying a multi-year contract.
I am very happy and satisfied with Sensible Home Warranty. This is my first Home Warranty and I am so happy with it so I will stay for a long time. Customer Service is very friendly and Service is fast and reliable. It has been relieved me from a lot of worries and stress with my house especially when we are in such a bad economy crisis. Way to go, Sensible!
I am quite happy with the way Sensible Home Warranty has treated me thus far. This is not my first home warranty as I have had several different providers over the 12 years I have been at my current home. They are friendly, responsive and actually seem to care about my issues. I have had two claims, one of which was handled flawlessly and completed within a day. The second took a little longer but I understand it was not Sensible’s fault the tech had to reschedule.I look forward to keeping my business with them as long as the service they are providing continues the way it has been going. Let’s hope so!
The rep was very polite and helpful. I was able to purchase my policy quickly and I was pleased with the response.
Customer service did a great job answering questions upon signing up and making the process easy.
I recently purchased the home warranty, and just had my first opportunity to use it. My garage door was broken, and I needed it repaired. Dave was most helpful in ensuring that all was taken care of, and even took the time to personally follow up with me to make sure I was satisfied. Great company!
My air conditioning stopped working on a Friday night at 5pm. I called and placed a claim. I was told I would get a call back within 24 hours. I received a call back on Monday afternoon. The contractor came out, and the services that were needed were not covered by the warranty, because they were maintenance related. I paid the service fee and maintenance for a total of $245… The contractor was honest and did not try to sell me costly repairs I did not need.