Sensible Home Warranty
Home Warranty Plan Details and Reviews for Sensible Home Warranty
Premium: $295
Deductible: $50
Effective: 30 days after enrollment
Web: sensiblehomewarranty.com
Deductible: $50
Effective: 30 days after enrollment
Web: sensiblehomewarranty.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 287 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 287 Rate this Company!
Coverage Area: USA - All States
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Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Reviews
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Pages: « 12 … 11 10 9 8 7 6 5 [4] 3 2 1 » Show All
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We just had our first claim, and I must admit, they delivered on the promise! They sent out an excellent repair person who found the cause of our problem and fixed it the same day.
We would highly reccomend Sensible to anyone looking for a great warrantee company
For the most part we have been pleased with S H W. We have only been with them a short time. The only problem we have had, that we are aware of is we feel they are a little slower to respond then we had discuss. Other then that the people that they have used and sent to our home have been very professional.
Sincerely
John & Maggie Tuttle
Customer service # 1
Had my account due and spoke with account manager about that my ID was stolen and I was wipe out of my bank accounts and asked if they could give me until the end of the month to pay and there was no problem very sympathetic to what happen to family.. Nice to know there are companys out there that help there customers just not another # or a $ sign to them.
Thank you
Keith K Knoxville TN
I am satisfied with the service I have received. I most likely will renew my contract.
Quick resolution, sump pump was replaced.
Jared, was awsome in the way he handled our claim! Our furnace was out, it was cold, Jared made us as a priority, we had heat within 24-36 hrs. Chris was also awsome with the follow up!
I have to believe that many of these reviews are written by the company themselves as if you search for sensible home warranty reviews you get a lot of very negative reviews. In fact, many of the complaints describe exactly what I am dealing with. When you actually want to talk to someone to get something done “I am not authorized to do that” and it seems no one is available that actually is authorized. This reeks of a scam and is pretty sketchy. I was promised a call in 15 minutes from my call and did not hear back at all. At this point I just want my money back and will fight until it happens. My advice, find another company.
This is the second home warranty company I’ve used. I switched for the lower deductible and premium so I wasn’t sure about the quality of service I would receive. I am pleasantly surprised by the service extended by Sensible Home Warranty.
I have a sub-zero refrigerator that is 21 years old. The compressor finally died. The part and labor would have cost me $1,200. Sensible took care of me without a problem.
A special kudos to Jared Bodner, who made sure our problem was dealt with without delay and followed up to make sure quality work was performed by the contractor.
Nice job Sensible.
Excellent choice, I will like to have a quotation for my other property located in Pembroke Pines, Florida.
excellent service, best of 4 companies i’ve used in the past. Lile any, coverage is based on contract T&C’s, but they have covered all they are obglited to without problem or question. Great to work with.
We’ve had this coverage for 3 months and have experienced 2 service calls, one for a plumbing leak and one for a furnace failure. Both were promptly repaired and I paid only the service call fee.
Our previous warranty, from our mortgage company, was worthless and refused coverage for the only sevice call in 3 years! Sensible seems to have an excellent reputation for accepting coverage and the fewest complaints.
Since I’m so delighted that Sensible actually does what I bought this insurance for, I’ve recommended them to my sister and to my in-laws. I’m sure that they will be satisfied if they ever need home repairs.
The customer service representative was positive, efficient and extremely helpful. I will reccommend others to this company.
Thank You.
This is the second warranty company I have used since purchasing a new home. Although it is early in my contract year I am most pleased with the service provided. Based on my experience with another company I was reluctant to sign with anyone. It seems that I have made a good choice
I had a problem with my air-conditioning unit after being a Sensible Home Warranty customer for less than a year. They sent two different service companies out to look at the problem and it was taken care of in a fairly reasonable amount of time.
One thing that I liked was that I had to pay no fees to the 2nd company. The only thing I really disliked was the fact the cost of replacement freon was not covered. It was considered general maintenance.
Overall, however, I was quite satisfied and will continue my coverage.
This past week I had my first glimpse of the Sensibles Warranty service.
I have had the plan in place on my rental unit since january after finding them on this site but
have never had need to use the service. I recently got a call from a claims person, very friendly by the way, who let me
know the service work was completed. I thought she called the wrong person as I never called them with a repair claim but she soon clarified that my tenant had called in for a plumbing issue which they
resolved quickly. So quickly that my tenant never called to bother me about the
problem. At this point, I am quite satisfied with the service they delivered and am considering
an additional warranty plan for my own home.
I purchased my 2 year contract this year when my old company decided not to renew my warranty because I’d use it 3 times in the last year.
A few weeks ago on a Friday night at 1:00 in the morning my daughter told me that the air conditioning wasn’t working. It would’t turn on. She’d tried turning it off and then back on and turned off the circuit breaker and reset it and it still didn’t work.
I went ahead and called Sensible Home Warranty, talked with a service rep and he took all my info and was told that someone would call me back within 24 hours. I received a call the next morning about 11 and they assigned a service company to the claim and told me that they would be calling me sometime on Monday.
I received a call Monday afternoon and scheduled an appointment for them to come out. They showed up when they said, check the problem went back into town to get the new part and had it fixed within 2 hours (including the 60 minute ride into town and back). AC works great.
I’ve had to use the warranty about 3 times now and I’ve always had excellent service.
Plumbing repair service was slow. Water dripped oncontrollably for three days before the plumber came. It took about ten days to fix.
The plumber and servise were competent.
A 12″ x 18″ hole was left in the outside stucco wall without any patch.
Other than that it all went well.
The overall service of this warranty company was fantastic. My claim was handled fast and without hassle. THANKS
The number they provide is the number for the answering service and not for the actual representative. The answering service tells you that the representative will call back in 24 hours. Nothing like that was printed in the actual policy. The rep. called back in 7 hours. Made every effort to convince me that my problem is not covered. Finally, when I quoted to him his own policy, he reluctantly agreed to send an electrician, who never called or showed up in 48 hours. Now, 72 hours after initial call, still on the square 1.
I purchased their policy and was told they would split the cost of the policy in half…I paid for half right away and then 3 weeks later they charged my card with out telling me they were going to do that. I called them back and got a hold of a Dave Robinson. He was very very excellent in resolving it.
This past Friday we discovered our garage had no power..The circuit break will not re-set…I called on Saturday afternoon and was told either that night or right away Monday morning I would get a call. No call Monday morning, so I called about noon..Was told the contractor is aware and they would get them to call me ASAP. Monday night still no call so I called back at 5 pm. Again was told they would have some one call em with in 24 hours.
Just called again at 8:20 am and a hour later I am still waiting for this contractor to call me..
I am VERY displeased so far. While I know it technically is not the fault of Sensible that the contractor is not calling me, it is their job to find one that will call me.
I worked with Dave Robinson to find the correct service company to provide a solution to my AC problem. He sent out Alliance AC from West Palm Beach. They responded within hours and took care of the problem.
Everyone was a pleasure to deal with. There was a slight delay in the service person getting back to us, however, once he did, he responded quickly and professionally. The problem was resolved and we were pleased with the service person as well as the home warranty company.
My microwave oven quit completely. I called Sensible Home Warranty and a service man was out the next day. The repair was done well, therefore I am a satisfied customer.
Last week my air conditioner broke and it was the hottest record setting high in 5 years. I spoke with a customer service rep by the name of Chris Andrews. He was the very helpful and very attentive to our needs. He worked very hard to try to get our a.c fixed that night. I had called at 6:00p.m and by 8:00 am the next day my a.c. was fixed. I am so glad to have such a caring and helpful warranty company. Without them i wouldn’t have my a.c. fixed so fast. Thank you sensible home warranty!!! Also thank you very much Chris Andrews you are wonderful!!!
Just another happy customer, Sensible has been there to cover my washing machine which has recently malfunctioned. It took technician 2 days to come out, which was OK, however I am more than happy that the repairman had the spare part on hand. Will recommend to neighbors.