Comments on: Sensible Home Warranty

By: Amy Turk, Cypress, TX

Amy Turk, Cypress, TX — Thu, 02 Sep 2010 22:00:29 +0000

We were out of town when our frig went out. Luckily the in-laws were feeding the dogs and noticed red liquid at the bottom of the freezer. Needless to say, popsicles were melting out of the freezer and both the freezer and frig were reading 65 degrees. My father in-law called Sensible for us on Thursday, we got home on Friday night, called them Saturday morning since no one called saying service was coming. We found out that they hadn’t issued a ticket. Once they issued a ticket the frig was fixed in a timely manner. Not sure what happened to the original ticket that was called in, but we were happy with the final outcome and grateful we had purchased the warranty.

By: Arnetia Francis Boyds, MD

Arnetia Francis Boyds, MD — Tue, 31 Aug 2010 16:41:59 +0000

My toilet broke over the weekend so I had to wait until Monday for a technician; however, customer service was always available. The technician they sent was professional and did a great job. I highly reccommend this company.

By: Paula N. Hillsborough, NJ

Paula N. Hillsborough, NJ — Fri, 27 Aug 2010 19:14:18 +0000

Switched to this company after reading many reviews and having a not so peachy experience with the warranty firm assigned by my title company at closing. I recently experienced my first repair call and I have to say they made it relatively easy. We had a plumbing issue which caused a backup in our kitchen sink. I was nervous because it was a weekend and we were expecting guests. I phoned the service people a few times as I became concerned that
no one would show up. However. the plumber showed up on time and our sink was fixed.

They even called me back later that evening to make sure we were satisfied. I hope this type of service continues should we have any future problems.

By: Patricia Fontora, Canyon Country, CA

Patricia Fontora, Canyon Country, CA — Fri, 27 Aug 2010 17:37:16 +0000

Our A/C brock down during a very hot weekend. Sensible Home didn’t find any company available to come out, so we were offer to get any other company and all the charges were going to be refund to us. We decided to wait until Monday for their own company and it worked out nicely. They showed up on time and fixed the A/C right away

By: Gary Todd, Spring, Texas

Gary Todd, Spring, Texas — Fri, 27 Aug 2010 15:06:55 +0000

This is the third home warranty company I have used, and their customer service is by far the best. In fact, their customer service is better than most any company that I deal with. They are always very professional, courteous, helpful, and dependable. Their service timeliness and repair/replacement service is above average, and exceeds my expectations. I have recommended this company to friends and neighbors, and will be renewing my two contracts with them.

By: Liza, Newtown Square, PA

Liza, Newtown Square, PA — Thu, 26 Aug 2010 20:02:45 +0000

After a terrible experience with Empire Home warranty company, I decided to go with Sensible Home warranty company because of the great reviews on this very site. I bought my home in May 2010 and had a home inspection. Everything passed perfectly and was in great working condition. I joined Sensible Home Warranty in the beginning of July 2010 and my oven electrical panel stopped working the second week of August 2010. I called to put in a claim and the company they subcontracted to fix it was out the next day to inspect the claim. They were approved by Sensible Home warranty to fix it within a couple of days and they came back out with the part within the week. Everyone was very helpful and nice and I had no problems with getting my oven fixed. Thank God this is an ethical home warranty company, as many of them are not! Do not look at other companies…go with Sensible Home Warranty today!

By: Ana in Dallas, Texas

Ana in Dallas, Texas — Wed, 25 Aug 2010 20:12:24 +0000

I am a real estate broker and a client requested more info on Sensible. WOW is all I can say! I have no words that would explain their STUPIDITY. I called and was on hold for 12 minutes. Girl answers and after I told her I was a broker and I need more info she proceeded to hang up on me. I called again, waited 9 minutes, same girl answers (Trisha) who acted like she didn’t know why I was accusing her of hanging up on me. She transered me to the sales dept (Adam) who told me that they do not do business with real estate brokers and do not want to provide my clients any incentives. Globe Home Warranty is even better than these people

By: Roy Persaud, Huntington ,NY

Roy Persaud, Huntington ,NY — Wed, 25 Aug 2010 16:08:04 +0000

I had a major problem w/ my heating system some months ago and Sensible Home Warranty(SHW) sent very professional and courteous technicians to do the repairs which was very costly.Excellent service.

2nd experience is when my double door garage door went caput . I went and bought a replacement without thinking about SHW . As my neighbour and I were doing the installation, we ran into problems and it was at that time I released I had SHW . I called and SHW sent out technician to do the installation at the normal co-payment fee.

My son-in-law also has SHW and he experienced severe problems w/ his home heating system–This costly repair was also covered fully by SHW.

Today,my clothes washer is broken and I am awaiting a service call to schedule appointment –I will keep you aware of how this matter is resolved–I have no doubt that SHW will live up to its high standard of service to its clients

By: Romain Ly

Romain Ly — Tue, 24 Aug 2010 20:13:56 +0000

Great service! I will definitely renew with them next year!…People complain but they just don’t read the contract. There are disclosures stating what’s cover and what’s not.
My water heater started to leak heavily on Saturday, I thought that It was no biggie until it got worst on Sunday. I called Sensible home warranty, filed a claim and on Tuesday I got a new Water heater replaced at no charge but the service call.
Great Service I’m glad i made the switch to Sensible.

By: Aaron, Marble Falls, TX

Aaron, Marble Falls, TX — Fri, 20 Aug 2010 19:52:46 +0000

Please note this our FIRST time to purchase a home warranty, so we had a lot to learn.

My wife is a realtor and had seen a lot of things go wrong — even with brand new homes. So, we did the research prior to building our dream home and — just prior to our builder’s warranty expiring — we purchased our first home warranty.

Sure. There were negative comments out there, but, then again, there were negative comments out there about most home warranty companies: It all comes down to expectations. So, read your contract (i.e. response times); ask questions (i.e. service area); and, pick the right plan for YOU. That is, don’t settle for the least-expensive plan / least-expensive per incident charge, the best-looking website or the company with the most positive reviews. (Remember, reviews can often be fabricated.) In our case, we did not go with the least-expensive company, but we did negotiate a very, very competitive rate for our plan.

Now, our first call did not go without incident … The after-hours call center dropped the ball and did nothing more than what they were required to do in order to fulfill the obligations of their contract with Sensible Home Warranty. But, when Sensible Home Warranty learned of this problem AND finally contacted me, they were great!

“Simon” took ownership over our issue beginning late that evening and stayed with us, until our needs were resolved — to OUR satisfaction. And, we live 18 miles from the nearest anything, 45 minutes from the nearest metro area.

Listen folks, it does all come down to obligations, expectations and people. Sensible Home Warranty met their obligations; they actually exceeded our expectations (R&R Appliance in Marble Falls was great!); and, their people (Thanks, Simon!) took care of us.

If you’re shopping for a home warranty, youm ight find better. But, I doubt it.