Comments on: Sensible Home Warranty

By: D Alvis

D Alvis — Sat, 04 Feb 2012 23:08:07 +0000

My air conditioner broke in August 2011 and I called the company and received approval to have it repaired by my own service company as it was very minor problem. I submitted the claim for reimbursement on August 29th. After waiting over 60 days for the check, I emailed the company. No response. I emailed again. No response. I called, spoke with someone who transferred me to someone who was supposed to be able to help. Got voicemail, left a message, no call back. Next time I called I was told a check was to be mailed November 26th. By the end of December, no check, started emailing and calling again. Got the same run around as above. After several more emails someone finally got back with me and said a check would be mailed January 13th. Today is February 4 and still no check. I emailed and called again four times this past week. No one has gotten back to me. DO NOT USE THIS COMPANY. The aggravation over the $200 reimbursement is not worth it.

By: Paul Coulter, Garner, NC

Paul Coulter, Garner, NC — Sat, 04 Feb 2012 16:05:54 +0000

we called to have our plumbing checked for clogs and the repairman did 2 separate things and it appears to have fixed it. he said to call him back if it shows up again. so far i like it. we just bought the warranty last year.

By: YaoJen Wu, San Jose, CA

YaoJen Wu, San Jose, CA — Wed, 01 Feb 2012 00:50:12 +0000

I reported the problem in the morning then got the plumber assigned to me very quick. I called the plumber then made an appointment for the day after tomorrow. The plumber was there on-time and reaplced the whole garbage proposal in a timely manner. I’m very happy with what I’ve seen so far.

By: Dennis Fagan

Dennis Fagan — Thu, 26 Jan 2012 20:20:26 +0000

Our repair occurred over a holiday weekend. We called on Saturday. The technician didn’t get called until Tuesday. He came out that evening and ordered the part. He returned when the part came in and the repair was completed.

By: Kent, Irvine, CA

Kent, Irvine, CA — Thu, 26 Jan 2012 20:01:07 +0000

I had a great experience with the service. The customer service rep was very helpful and responsive. I was told I would get a call back in 48 hours, it was a little more than 24, but this would also depend on the contracting company as well.

The contractor chosen was great and was able to resolve my issue within a timely manner.

I even received a call back a week or so after my initial call to check and make sure everything was i working order.

By: Jaclyn L Wertis, Tulsa, OK

Jaclyn L Wertis, Tulsa, OK — Thu, 26 Jan 2012 15:54:24 +0000

Average of 24-36 hours response time between claim and call back; sometimes had to call multiple times and leave messages before we got a response. In general the service people they sent out were rather ‘dicey’ looking and not very professional (no identification on truck or uniform) and seemed to be more of a local ‘handyman’ rather than technicians. The one major claim we filed was denied because we didn’t have three years of service records (we only owned the house for TWO years!). Read terms CAREFULLY, the major claims MAXIMUM coverage is doesn’t justify the cost of the warranty! Overall…a waste of money.

By: Susan Wilbanks

Susan Wilbanks — Wed, 25 Jan 2012 16:06:11 +0000

The plumber was terrific that unplugged the sink, even though he had to get up on the roff on a very cold day. Not only did he fix the problem, but gave me several tips to prvent it in the future.

By: Wayne Cypen, Miami Beach, Florida

Wayne Cypen, Miami Beach, Florida — Sat, 21 Jan 2012 19:54:55 +0000

I have been waiting months for reimbursements that are due to me from Sensible Warranty. The company approved the repairs and the amount of the reimbursements. I have sent the proper documentation. They have not sent four checks and have been ignoring my email requests for status information.

By: kyounglim Newton,Ma

kyounglim Newton,Ma — Sat, 21 Jan 2012 14:59:16 +0000

I called customer service for water heater pump problam I had to hold for line for 30 min hang up twice Finally I did talk to someone but didn’t understand what is going on took good hour to figure out I don’t have time for all that

Any way I am happy that I have hot water

Ted Hunter from plumming was excellent job and fast service I am willing to use him when I need plumming job

Thanks

By: Michael, Spring, TX

Michael, Spring, TX — Fri, 20 Jan 2012 21:44:11 +0000

This is the second year I use Sensible. So far everything has been good. When I made a claim, the customer service called and followed up. The technician called the next day to schedule the repair and was able to come in the next day to get the microwave fixed.