Shield Star Home Warranty

Home Warranty Plan Details and Reviews for Shield Star Home Warranty

Shield Star Home Warranty

Overall Rating: Not Available Why?
Total Reviews: 52
Total Quotes : 1
Premium $279-569
Deductible $50
Effective 30 days after enrollment
Years In Business 2016
BBB Rating
Complaint Resolution
Offers Online Claims
Coverage Area Nationwide (USA)



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 (888) 826-8212

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Warning: This company has gone out of business

Reviews & Ratings

- 01-09-2012
Renee Rapier, Louisville KY
Posted On 01/09/12
Review No. 21705
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I am out 599.95 paid in full 3/22/2010. The 1st time I needed them was when I discovered all the above comments after no answers. I am trying to file a BBB report, but I don't have their address. Class Action is what is needed.
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# 21705
- 11-26-2011
lucia piarova las vegas NV
Posted On 11/26/11
Review No. 18590
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I purchased warranties for 3 homes from them. When I needed them, got no response.Tried every way. Contacted BBB all I got from them that they (shieldstar) can't be reached. I lost close to 1,000. No one can help?
I purchased Home warranty from Shield star on July 1st 2010 for THREE of my properties. Contract #101250NV 8416 pacific Fountain Ave,Las Vegas NV 89117 101128NV 8452 Boseck dr.#206 Las Vegas NV 89145 101248NV 8420 Pacific fountain Ave las vegas NV 89117 I paid in full with my credit card $299.99 EACH for a year contract. When my heater broke down in January 2011 I tried to call them, phone was disconnected. Web site didn't work, Email did not work. A was stuck.Felt helpless. Had to hire someone to fix my heater. I panicked. My money is gone and I have no warranty. I am unemployed, the money is very tight.Just praying that nothing will happen. I live alone I have no one to help me out.That is why I purchased the warranty. Please Help me to get my money back from these crooks. Thank you Lucia Piarova
DesiredSettlementID: Refund
Product_Or_Service: Home Warranty
Order_Number: 101250NV,101128NV,10 view less
I purchased warranties for 3 homes from them. When I needed them, got no response.Tried every way. Contacted BBB all I got from them that they (shieldstar) can't be reached. I lost close to 1,000. No one can help?
I purchased Home warranty from Shield star on July 1st 2010 for THREE of my properties. Contract #101250NV 8416 pacific Fountain Ave,Las Vegas NV 89117 101128NV 8452 Boseck
... view more
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# 18590
- 10-22-2011
Linda Marshall, Wilmington, OH; Parents - Greensburg, PA
Posted On 10/22/11
Review No. 16733
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I bought a policy for both myself and my elderly parents. My parents had 1 service call on their freezer. The job could not be completed that day. It never was completed. We tried calling the company, but the phones were shut off. I tried to contact them through their web ste, but no answer. After using the internet, I did come across a document from a court case making the company shut down. I honestly forget what state it was or the details. Al I know is that they are out of business and I am out about $1,000. I would love it if there was a class action suit - you could count me in. view less
I bought a policy for both myself and my elderly parents. My parents had 1 service call on their freezer. The job could not be completed that day. It never was completed. We tried calling the company, but the phones were shut off. I tried to contact them through their web ste, but no answer. After using the internet, I did come across a document from a court case making the company shut
... view more
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# 16733
- 08-11-2011
Prashanth
Posted On 08/11/11
Review No. 13976
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I tried to contact this company as my AC was not working. Looks like the website and phone numbers and also email id's none of these work.
This company is a scam and I hope I will get my money back atleast the prorated money for the period that I am left with.
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# 13976
- 05-23-2011
lucia
Posted On 05/23/11
Review No. 12017
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
shieldstar home warranty ////CROOKS I paid up for for 3 properties
can't reach them, on the phone or email, they vanished. I am out for over 1000. No one is able to help. If someone find out how to get our money back,please let me know.
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# 12017
- 02-22-2011
Kim Gibson, Lawton, Oklahoma
Posted On 02/22/11
Review No. 10481
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I had used the warranty package twice last year. Once for the dryer and the other for the Air conditioner. I received outstanding service within a timely manner.
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# 10481
- 01-12-2011
AM/PM Heating & Cooling
Posted On 01/12/11
Review No. 9965
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Compamy will not pay it's bills. Cannot get a hold of anyone at the number given. We performed the work in good faith now all we want is paid for the services rendered
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# 9965
- 01-09-2011
James Hall
Posted On 01/09/11
Review No. 9914
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
If there is a class action suit, count us in. We were taken for $599.95 in May 2010 by Michael Vinci of this company. We haven't submitted a claim, but our realtor alerted us to a concern about the company; so we tried to contact them without success.

Jim
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# 9914
- 01-09-2011
Joe Beauregard, Marion,MA
Posted On 01/09/11
Review No. 9912
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Frauds Can not get a hold of the. I have termed information over to Mass.Attorny Generals Office. I Paid for a five year warranty
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# 9912
- 12-27-2010
Rebecca, Pittsboro, NC
Posted On 12/27/10
Review No. 9731
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I purchased a home warranty back in March 2010 and did not need their services until today. I called the 877 number and like many of the posters received the "all circuits are busy" message. Can anyone confirm if the company went bust? Has anyone been able to locate a class action suit for breach of contract? Please let me know if any of you have found a course of action. All the best ... out of another bad situation.
thank you - Rebecca view less
I purchased a home warranty back in March 2010 and did not need their services until today. I called the 877 number and like many of the posters received the "all circuits are busy" message. Can anyone confirm if the company went bust? Has anyone been able to locate a class action suit for breach of contract? Please let me know if any of you have found a course of action. All the best ...
... view more
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# 9731
- 11-28-2010
Mike Quiros, Columbia, SC
Posted On 11/28/10
Review No. 9393
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Company is a fraud. They only have voice mail ever call back. Plus Sheild Star is under investagation for fraud.

I brought a 3 year contract at $899.00 and can not get ahold of them. Any question pleasecall 803 782 1475

I even try to get the guy who sold me the policy (No where to be got)
This is there number you try: 877 782-7987
If i use the 1 rating this will not be published view less
Company is a fraud. They only have voice mail ever call back. Plus Sheild Star is under investagation for fraud.

I brought a 3 year contract at $899.00 and can not get ahold of them. Any question pleasecall 803 782 1475

I even try to get the guy who sold me the policy (No where to be got)
This is there number you try: 877 782-7987
If i use
... view more
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# 9393
- 11-21-2010
Mark Seidel
Posted On 11/21/10
Review No. 9326
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
They are now out of business and their website is down. I did get my premium refunded before that happened but still got stiffed for replacing a hot water heater. Be careful they might reopen under a new name.
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# 9326
- 11-05-2010
VB
Posted On 11/05/10
Review No. 9165
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I purchased a three year home warranty from Russell Clark who presented himself as the sales manager. Recently I had a problem and like so many others I was greeted by the "all circuits are busy now". I also sent emails which were returned stating that the mailbox was full. I am hoping that some sort of class action suit would be started, but I am guessing a I am just out $975 which I can now afford right now, not to mention the repairs I have to make. I hope others will read this before they purchase anything from this company. view less
I purchased a three year home warranty from Russell Clark who presented himself as the sales manager. Recently I had a problem and like so many others I was greeted by the "all circuits are busy now". I also sent emails which were returned stating that the mailbox was full. I am hoping that some sort of class action suit would be started, but I am guessing a I am just out $975 which I can
... view more
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# 9165
- 10-21-2010
Edward Walker, portsmouth,va.
Posted On 10/21/10
Review No. 9014
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This company is a fraud. I purchased a 3 year home warranty from them back in March 2010. The sales representative was freindly and assured me that this was a top ranked company with great reviews. I tried calling and emailing to file a claim over the last 3 weeks for my heat with the "All circuits are busy now" and when I tried to email them it would say that the server is not available. This company or the people responsible for taking our hard earned money should be punished and forced to give the patrons our money back. I had to pay an AC&R company for a service that I should have recieved from my home warranty "rip-off" company.
DO NOT BUY FROM THIS COMPANY THEY ARE A FRAUD!!!!!!!!!! view less
This company is a fraud. I purchased a 3 year home warranty from them back in March 2010. The sales representative was freindly and assured me that this was a top ranked company with great reviews. I tried calling and emailing to file a claim over the last 3 weeks for my heat with the "All circuits are busy now" and when I tried to email them it would say that the server is not available. This
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# 9014
- 10-18-2010
lbuckner, Peoria, AZ
Posted On 10/18/10
Review No. 8987
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
have not been able to reach company by phone, fax or email. What gives? I want my money back!
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# 8987
- 10-10-2010
Rachel McCloud North Wilkesboro N.C 28659
Posted On 10/10/10
Review No. 8915
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I recieved a call from one of you sales staff. Stating that you no longer cover the area in which I live. I was told I would be getting a full refund back. That was over a mouth ago. What is the problem. When I took the policy I was asured that my area was covered. I need my money back . I am disabled a live on a fixed income. This policy was my peace of mind if something major happoned to my house . I will expect a full refund in the next 5 business days. Sincerly Rachel B McCloud view less
I recieved a call from one of you sales staff. Stating that you no longer cover the area in which I live. I was told I would be getting a full refund back. That was over a mouth ago. What is the problem. When I took the policy I was asured that my area was covered. I need my money back . I am disabled a live on a fixed income. This policy was my peace of mind if something major happoned to my
... view more
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# 8915
- 10-08-2010
Melinda, Cedartown, Ga
Posted On 10/08/10
Review No. 8898
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Well, it has just recently started getting colder at night here and so about a week ago we decided to turn the heat on at night since we have 3 small children and don't want them getting sick or anything because of the house being cold. Upon turning it on we discovered that it wasn't working properly so I went back to my emails that I had received from Clark Russell (Sales Manager) with Shield Star that had my price quotes on them. I called the number that was on his email and received the error message stating "all circuits are busy, try again later". So I then went to their website to see if there was a different number and I found the email contact, filled out all the information and sent it off. The next day I got an email back with this message on it

"This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error."

I would not recommend using this company to anyone, they are fake!!!! POLICY # 101056GA view less
Well, it has just recently started getting colder at night here and so about a week ago we decided to turn the heat on at night since we have 3 small children and don't want them getting sick or anything because of the house being cold. Upon turning it on we discovered that it wasn't working properly so I went back to my emails that I had received from Clark Russell (Sales Manager) with
... view more
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# 8898
- 10-07-2010
Rhonda Latting
Posted On 10/07/10
Review No. 8896
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This company must be a Scam. We need to file a class action suit. I filed a claim to fix my air conditioner, it took 5 days before they sent a technician out. Shield Star said they would not pay the claim due to lack of maintenance. The A/C technician did not find any maintenance issues. He indicated that I needed a evaporated coil, however, Shield Star refused to pay. I cancelled the contract and have been trying to get my refund. I get a returned email and also a voicemail that 'all circuits are busy'. I am contacting the better bureau and CNN. This company should be prosecuted. They also have my contact information, which could result in identify theft. view less
This company must be a Scam. We need to file a class action suit. I filed a claim to fix my air conditioner, it took 5 days before they sent a technician out. Shield Star said they would not pay the claim due to lack of maintenance. The A/C technician did not find any maintenance issues. He indicated that I needed a evaporated coil, however, Shield Star refused to pay. I cancelled the
... view more
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# 8896
- 10-06-2010
Antoinette Edmondson
Posted On 10/06/10
Review No. 8875
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
I have been calling and emailing this company for at least a week regarding my clothes dryer. The other reviews are accurate when they say emails are being returned as undeliverable and telephone lines has a constant busy signal. This is definitely a sign that the company is probably out of business. I had filed a claim previously regarding my A/C in the midst of summer and it took 4 days before I received a call from the service contractor. Thank goodness it starting working by simply turning on switch. However several people including their contractors have warned me to terminate the contract because they dont pay for claims. view less
I have been calling and emailing this company for at least a week regarding my clothes dryer. The other reviews are accurate when they say emails are being returned as undeliverable and telephone lines has a constant busy signal. This is definitely a sign that the company is probably out of business. I had filed a claim previously regarding my A/C in the midst of summer and it took 4 days
... view more
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# 8875
- 10-06-2010
Bob, Ardmore, OK
Posted On 10/06/10
Review No. 8871
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
They have gone out of business. I paid for a warranty in August, 2010. They now have disconnected their phones and the e-mails all come back unread. YES folks, we were duked on this one. They took my 395.00 and I got nothing in return. Sad world isn't it?

I filed with the AG office in NJ, also with the BBB. I also contacted an attorney in NJ, but he told me I would spend thousands and would probably get nothing. So, lesson learned about buying on-line. view less
They have gone out of business. I paid for a warranty in August, 2010. They now have disconnected their phones and the e-mails all come back unread. YES folks, we were duked on this one. They took my 395.00 and I got nothing in return. Sad world isn't it?

I filed with the AG office in NJ, also with the BBB. I also contacted an attorney in NJ, but he told me I would spend
... view more
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# 8871
- 10-06-2010
Jeff Ballard
Posted On 10/06/10
Review No. 8869
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I don't even know where to begin. This company may have just ruined me as a first time landlord, as I have a claim to make on a water heater and an HVAC system, but their phones are coming up with an 'all circuits are busy' message and all messages going to their customer service site are coming back saying the mailbox is full. I can't get service on my claims because I there is no way to contact the company.

The warranty was purchased for me as part of my purchase of a 2-unit dwelling, which was a mandatory part of my purchase contract, knowing that things would go wrong and that I needed the coverage in order to cover the anticipated repair expenses. I made a claim, a couple of weeks after the tenants moved in, for a refrigerator problem. Shieldstar said I needed to complete my enrollment (which was completed by the seller at least a month before), and then they would be able to process my claim. I did the enrollment, they submitted my claim and had a service tech come out, who determined the issue was a bad compressor. Shieldstar promptly denied the claim, stating that there is a 30 day service window between enrollment and active service (meaning now 11 months of coverage, not a year), despite the fact they had taken the claim, ordered the technician, and had me pay the %50 deductible, all of which could have been avoided had they just not processed the claim if the 30 day rule was true. At one point, after DAYS of trying to talk to someone who knew what was going on, I got a customer service manager who's professional response to me was "I don't know what to tell you". I submitted an appeal for the denial, which they claim to have started, but I have yet to hear back from them any decision on that appeal. I since just bought a new refrigerator from my emergency fund.

Now I am trying to submit a claim for my heating system, and as stated before, there is no way to contact them.

My advice, if you have a warranty with them, think of it as lost money and just move on. If you don't have a warranty and want one, do not even consider Shieldstar. Chances are, you won't be able to contact them to purchase coverage anyway. I'm beginning to think they are out of business and that they just ran away. view less
I don't even know where to begin. This company may have just ruined me as a first time landlord, as I have a claim to make on a water heater and an HVAC system, but their phones are coming up with an 'all circuits are busy' message and all messages going to their customer service site are coming back saying the mailbox is full. I can't get service on my claims because I there is no way to
... view more
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# 8869
- 10-01-2010
FRAZIER ATLANTA, GA
Posted On 10/01/10
Review No. 8831
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I am Hvac contractor licensed and insured. Shieldstar has not paid me any money for the work that i have done in the past do not use this company they are a joke and they really dont have any money to pay for any claims they will be out of business soon
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# 8831
- 09-30-2010
shelby rindahl
Posted On 09/30/10
Review No. 8818
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I paid for two years of shieldsatar hm warranty for three properties. Their phone line does not work and no emails go through. No response in three weeks to inquiries by website, and not the web-auto-response says they don't service any of my areas. Please try again later. I truly believe I was scammed. SHieldstar likes to respond that these comments are false and offer the phone number to cus. service. Try the number yourself... it is fake. If they are honest and ever call back, I'll take this down. #10379WI, 101472WI, and 101473WI. PLease don't fall for it. view less
I paid for two years of shieldsatar hm warranty for three properties. Their phone line does not work and no emails go through. No response in three weeks to inquiries by website, and not the web-auto-response says they don't service any of my areas. Please try again later. I truly believe I was scammed. SHieldstar likes to respond that these comments are false and offer the phone number to
... view more
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# 8818
- 09-29-2010
Rath
Posted On 09/29/10
Review No. 8807
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I signed up for my home waranty with Shield star in August. After signing up one of my friend told that this company is all fraud. Then I saw all the bad reviews in the internet about this company and with in the first week, I called them to cancell my policy and refund the money. As I paid for full year $447 they said they will take $80 and refund the $367. They did not refund the money to me yet it is now more than 6 weeks, when I tried the phone is not working and the mails are not going through. Can anyone help me what do I need to do next to get the money back. Any suggestions are really appreciated. view less
I signed up for my home waranty with Shield star in August. After signing up one of my friend told that this company is all fraud. Then I saw all the bad reviews in the internet about this company and with in the first week, I called them to cancell my policy and refund the money. As I paid for full year $447 they said they will take $80 and refund the $367. They did not refund the money to me
... view more
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# 8807
- 09-28-2010
Claire S, GA
Posted On 09/28/10
Review No. 8798
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I contacted Shield Star in Jan 2010, to have my sprinkler system repaired. After two weeks, someone finally came out to get an estimate. A month goes by and nothing from Shield Star. After several calls, I was told they could not proceed with my claim because I had not signed the new Summary of Coverage. So, I reviewed it, the coverage was still the same as originally agreed upon and I signed it in March 2010. I have not heard from them since. I have called and emailed till I was blue in the face. Over the past month, I get an "All circuits are busy" message. I have reported them to the Better Business Bureau.
If you're looking for a home warranty company, stay away from this one. I would NOT recommend Shield Star Home Warranty to anyone. view less
I contacted Shield Star in Jan 2010, to have my sprinkler system repaired. After two weeks, someone finally came out to get an estimate. A month goes by and nothing from Shield Star. After several calls, I was told they could not proceed with my claim because I had not signed the new Summary of Coverage. So, I reviewed it, the coverage was still the same as originally agreed upon and I signed
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