Total Protect
Home Warranty Plan Details and Reviews for Total Protect
Premium: $350
Deductible: $90
Effective: 30 days after enrollment
Web: totalprotect.com
Deductible: $90
Effective: 30 days after enrollment
Web: totalprotect.com
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
This company also operates under the following alternate business names
- Total Protect
- Cross Country Home Services
- Haa Of Virginia
- HMS Home Warranty
- Home Warranty Service
- HomeSure of America Inc.
- Homesure of Virginia, Inc
- HomeSure Services, Inc.
Source: Better Business Bureau
Reviews
Pages: « 22 … 19 18 17 16 15 [14] 13 12 11 10 9 … 1 » Show All
Pages: « 22 … 19 18 17 16 15 [14] 13 12 11 10 9 … 1 » Show All
This is a worthless Company. I called because my plumbing was draining slow. I was told that if it is stopped up they will not cover. Also not covered leaks on faucets, ice makers, ect.. Why should I pay someone monthly premiums when I could put this into a savings account for repairs and not have the hassel. I believe when you add up your deductible and premiums. Putting your money in an account is alot better and less stress because you don’t have to beg someone to pay the claim. Also I believe if you had a large repair that they wouldn’t with a big fight.
I’ve paid my monthly payment to this company just to get denied on my electrical service stating that they do not cover rust and corruption just regular wear and tear. this company is a scam. PLEASE DO NOT FALL INTO THERE TRAP!!!!
I have a very bad experience with this company. I am planning to cancel this. My toilet is leaking from the base. My house about 20 yrs old. No problems until now with that toilet. When I called the plummer, that guy told the company, the leak is because of installation fault rather than wear and tear from the wax. Company told me, they are not covering because it is instalation fault. how come toilet works for 20 yrs with instalation fault. Company want to hear, what they want to hear. Other toilet, I removed a flapper to fix a leak, they told me that they dont want cover, since I touched it. they comeup with hundred causes not to pay money. But we are responsible for 75 dollars copay. Becareful with total protect company.
I called the Warranty company and I was very impressed with the technicial, Mike from Night Owl Heating and A/C. He responded to my call with a half hour and was here at the stated time. He had the part on the truck and fixed my AC in just a few minutes. This is the third time I’ve called on different appliances and I’ve have been very satisfied every time.
This company is a SCAM. They cheat, lie, give you the run around. Just please do not use them.
They sent someone out to the initial evaluation. It took five days of us calling back and forth to get the service report sent to them. It took them another 5 days to determine what our options were. We are sitting at 3 weeks and still the repiars haven’t been completed.
We put in claim to repair or replace air condition unit. They suddenly came up with an except to contract that was not in original.
Stay away! With this company you must read the fine print for what they cover, in my case I found out they cover very little. I am switching company’s as soon as I can.
I was reading the reviews and I was getting nervous. The 2 times that I used total protect everything was fine. My washer machine was fixed ok and a back up in my bathroom was taken care. One of my good friends got the service because of the way I was taken care of. I live in Chicago, Illinois so maybe we have a lot of vendors to choose from.
Please people be aware of total protect. One of their service providers came to my home to fix my refrigerator and broke my coil. He sent in the information and said that the coil was rusted and that is how the hole got there. The man that was here never said anything about rust to me but told total protect that. I spoke with a supervisior there who offered to send out a second service provider. That service company was on my side and found no rust any where. If your claim is denied fight, fight, fight, for a second opinion. I think total protect it ok, it is these service providers that try to get over.
The deductible required was increased from $50.00 to $75.00 Read the fine print because some things are not covered especially in appliances. There is a cap on re-imbursement for some items which have to be replaced. You have to purchase the item yourself and sent them the receipt and they refund money.
I talked to a representative that told me that even if I pay a Monthly premium. Once the Policy is cancelled you are no longer covered for that month. Even if you paid them for the entire month already. According to the Representative no refund and prorated refund would be given.
I found all of the customer service reps at Total protect to be very polite. I did have many opportunities to deal with them since it took them 20 days to repair my air conditioner. I found them to be polite and patient.
this is the worst company i have ever had contact with. my ac went out it has now been more than 48 hours and i can’t get a single straight answer on how this will be handled!!! by the way it is 103 outside!! i think i have spent more time on hold than speaking with one of the so called “customer service” reps! do not ever use this company
Tkhe rating that i checked above are generous. This company, Total Protect, should not be in business at all. I have been without hot water for more than 15 days. I’ve asked that i be allowed to have another company install my hot water heater, but I keep getting the ‘leave a message, we’ll get back to you’ treatment. They do not have enough venders in my area to service the customers promptly. In this area they have one plumber. He is the only employee. This is outrageous. I sent my payments faithfully on time. This is the way they treat their customers.
i do work for this company and they suck ! i would say this company is definitely a scam ! they will find ways not to cover anything ! they will try not to pay for anything. they will take long to help there customers ! so watch out ! they are a scam !
RUN is a good choice of words!
Sent a claim in on Saturday, Tuesday the A/C company came out, said they fixed it. Called Total Protect back, they said the A/C company wouldnt do anything until Total Protect authorized the claim. TotalProtect called the A/C company to say that the claim was approved for repair, the A/C compan was supposed to call me back I dint her from them for 36 hours. I called a/c company they said they fixed it and I would have to START A NEW claim with total protect. I called total protect and they said that it is possible they repaired it while they were out and I would have to schedule a new claim…SCAM…SCAM
Only had to use this service once on my Dishwasher. I’ve only made 6 payments to date. So far I’ve had no complaints. I called and placed a claim with customer service, and with in the day a tech from Sears called me to set up an appointment. He arrived on time and he was very professional he even came back and fixed another problem I was having that I didn’t even know I had. I guess as time goes by I’ll see if there are any problems but for now I have no complaints.
Made my first claim w/ this service. Customer Service people were very polite. I guess you get what you give, I tried to stay calm, even though I was in a bad spot with my A/C not working.
Service rep could not get anyone they work with to come to my home since the repair company did not work weekends. She immediately gave me authorization to contact by own repair person, which worked out fine. My guy was out in less then an hour and got my cool in a less then 45mins.
The only negative I can think of was the wait on the repair authorization line which took about 25 mins to get in touch w/ someone and I got hung up on the first time I was waiting which drove me crazy. But hey it was worth getting 350 dollars for waiting 25mins. I do have to say that the first Representative I spoke to did tell me to call ahead of time so that I would not have to wait to get the work approved. I also recommend this the automative system asked you for a cost of the repair, just say you don’t know and wait on the line.
I have to say I like the service so far.
Thanks,
Area: Homestead, FL Repair company: Air On Demand @ 305-259-5669 Asked for Jorge he’s the best. Repair Plan: Total Protect
Low grade companies, many delays, tune changes on “helpfulness” once you’ve paid in 10 months (over $ 250 in premiums).
A typical “Scank of America” scam
Avoid
I received a letter from Total Protect about two weeks ago stating that we owed about $540.00 in monthly payments. I have called the company twice. They claim that while Countrywide Mortgage had our mortgage, only partial payments were made on several occasions. Since Bank of America has taken over the mortgage, we have had the payment paid every month, but have no way of finding the problem with Countrywide, as they are now a non-entity. I have called twice and requested something in writing to show the missed payments, and twice from the company promised it would be faxed to me within 24 hours. Twice nothing was provided. They have provided no proof of the missed payment and no explanation of why I wasn’t notified of the problem earlier. I WILL NEVER DEAL WITH THEM AGAIN, AND I LET THEM CANCEL THE POLICY. STAY AWAY!
Customer Service Reps. can not answer questions properly and Supervisors don’t make it any better with resolving your problems. they won’t even talk to you when you have the policy holder that they have verified standing next to you telling them that you have their permmision to speak to them concerninig the problem. this is totaly not the way you treat a 75 year old person who pays his premium every month with his morgage. And now has to sit in a house that is 95 degrees.
they wanted me to wait for three weeks to get a visit from our local service person .. when air quits and you are a senior and have blood pressure problems and other health issues ..ITS AN EMERGENCY!!!!! so i called someone else paid a service call of $60.00 and they found a problem but werent sure if it was all that was wrong.. so he told me if i had any more problems , there would be no more service calls and he would come fix it.. i called today and they are comming wiht NO SERVICE CHARGE , and less than a $100.00 for repair.. i think this is a damn scam!
This USED to be a fairly good warranty company. Over the course of the past couple of years a new manager, Mark Shapiro changed the manner in which service is provided. Now a computer generates the “cheapest” contractor and your repair order is sent to that “company”. They are the cheapest for a reason, be it, their training, one person “company”, no storefront – works out of his home, doesn’t carry repair parts on his truck etc. You get what you pay for – at least HMS does. What you get for your monthly payments IS the cheapest repair person the computer can find. So, when the “tech” doesn’t answer his phone (leave a message on his recording) it is because he doesn’t have a secretary (cheapest company around). When he schedules a week later – (one man show). When he dosesn’t have the repair part (no inventory on his truck). When he doesn’t know how to repair it (no money spent on training). When he arrives in a dirty sweat suit and beat up old van or pick up (no money spent on uniforms or work truck – image isn’t important – think, CHEAP). AND, recalls, doesn’t fix it right the first time…..YEP, there ARE consequences when CHEAP is the ONLY criteria. Too, bad, it was a pretty good warranty provider at one time.
I called Cross Country Home services and they did not cover my refrigarator gasket which was damaged from water leakage from the defrost on my refrig not working properly. The repair was not covered and I paid my deductible which is unfair because they know that the damage was a result of the defrost on the refrig not working. It is not the repair company responsibility when the warranty does not cover damage from the initial complaint.