Comments on: Warrantech Home Warranty

By: Tim

Tim — Wed, 16 Nov 2011 22:14:19 +0000

Warrentech has made my top 10 worst companies of all time to deal with. I have an extended warranty on my washer and have been trying to get it repaired for 3 weeks. They are incompetent at best. They can’t order the parts correctly and they don’t return phone calls. I have spent 4 hours on hold over the last 3 weeks. Even the “Department Head” was unhelpful.

By: nichols s orange nj

nichols s orange nj — Fri, 28 Oct 2011 23:59:09 +0000

The worst experience I’ve ever had when it comes to service, and if you see any 5 star reviews, assume it’s written by the inept employees at this outfit. Our Bosch dishwasher was under extended warranty from Warrantech AKA Repairmaster. American Home Appliance in New Jersey was listed as a service provider. If this is who Warrantech and Repairmaster contract with, I will think twice about buying ANY OTHER contract from WARRANTECH OR REPAIRMASTER! It took FIVE MONTHS to get my dishwasher properly repaired. Originally it was leaking. The guy came out, said it needed a door seal. It wasn’t until a month later he came back. Horrible phone system and inept customer service people. After three service calls, and numerous phone calls, they came today with the parts and 5 min in the guys says I have to HIRE SOMEONE ELSE to get the dishwasher out! The owner Joe Mancuso was called and managed to show the guy how to take it out. The biggest waste of my time! Use ANYone else!

By: S. Collign

S. Collign — Thu, 29 Sep 2011 21:49:09 +0000

I bough a wine cooler Liberty at walmart, this product is retailled by Haier America. It started to fail after few months ( last July). The after sales support is performed by warrantech, I gave about 30 calls so far to this company and they sent me 3 service companies. None of these companies could service the unit. I have been requesting an exchange and I’m still waiting. As said in other review warrantech just tries to get rid of consumers. Dont’ buy Haier’s product and don’t buy warranty from this crappy companies that should be put out of business ASAP!

By: Lisa Cassidy, Flanders, NJ

Lisa Cassidy, Flanders, NJ — Tue, 16 Aug 2011 11:40:16 +0000

I purchased a warranty at a cost of $100 for my appliance. The service center I was assigned to has left me in limbo with a broken machine. Ultimately, it was Warrantech who directed me to them so I hold them responsible. After over 15 phone calls (and 3 service calls), the ball has been dropped and I have received no assistance in replacing the appliance. Warrantech supervisor, and call center employees promised calls back to me…still waiting, waiting, waiting for the phone to ring. I am considering sending a complaint to a consumer watchdog agency.

By: Derek, Windsor, California

Derek, Windsor, California — Wed, 03 Aug 2011 16:53:06 +0000

Like many other reviews above, I if I could give this crappy company a negative 10, I would.

In Warrantech’s case, this whole appliance insurance process is a complete SCAM. They do everything in their power to avoid paying for a repair or sending a replacement unit. I bought a wine refrigerator and the cooling unit stated icing up and running roughly. About 2 months ago.

I had to jump through so many hoops and started crying on a few occasions because I was so frustrated by this company’s antics.

First they said my product was not registered with them. Then they said that my serial number was correct but my model number was incorrect. I had to send them the proof of purchase, which I got from the place I bought the wine fridge. Then they said they could not accept any of that data because the sheet that was sent to them did not have my member number on it. (It had my name, address, and everything else).

These are just a few steps out of about 40 that I had to go through to get everything right for them. Seriously, I estimate I had to make 75 phone calls in the span of 6 weeks to get this thing moving.

The latest is, now that I have all of my data correct, that they want me to snip my power cord from the unit and send it in with the serial number sticker before I am sent a replacement (there is nobody that can work on/repair the one I have). They already have received a proof of purchase, why the hell do they need this?

I will never deal with Warrantech again, and I will never deal with Wine Enthusiast again, simply for suggesting this crappy company. They do get kickbacks, obviously.

As suggested by some other person, I am filing a small claims action against them. Primarily for the $6000+ worth of wine that has warmed up and gone bad.

In short : STAY AWAY FROM BOTH WARRANTECH AND WINE ENTHUSIAST.

Warrantech is a horrible company and really need to be put out of business for shady business practices.

By: Dan, Shreveport, LA

Dan, Shreveport, LA — Wed, 29 Jun 2011 22:48:26 +0000

I ordered a refurbed home surround sound through bigoutlets.com and purchased there extended 2 year warranty product replacement. Well 6 months in, the unit starts dropping sound. I call they tell me to send in the power cord of the unit, no idea why, but I do as they ask. The rep states that we will either find a replacement unit or mail a refund. 2 weeks later I receive a check and I try and cash it (through chase) and they say they are unable too at this time 6-29-2011. The check is dated 6-21-2011. I called the line and spoke with several support people. After trying to get in touch with the manager Marquita Barrett, the rep hangs up on me. Calling back i called, 817-785-6601 and apparently there are 5 “warranty” support stores at this number. I tell the rep I’m trying to get a hold of ms Barrett. I’m put on hold and they tell me she has left for the day. Guess I will try again tomorrow.

By: Andrew Kamano, NY, NY

Andrew Kamano, NY, NY — Wed, 29 Jun 2011 21:34:07 +0000

Beyond providing PHANTOM service– they are Phone HARRASSERS for renewal.

Unstoppable Phone Spammers.

All these private Home Warranties are RIPOFFS where the retailer makes some extra kicking biz to them Most also overlap product waranrties and are needless.

Avoid these spammers. They NEVER stop calling for renewal (only service)

By: Mr. Doug, San Antonio Texas

Mr. Doug, San Antonio Texas — Wed, 22 Jun 2011 19:35:12 +0000

I’ve had two experiences with Warrentech relating to extended warranty I purchased when I bought washer/dryer in Dec. of 07. It is an extended 5year warranty on top of the 1 year Maytag warranty. First experience, in Jan of 2010 Maytag washer (a top of the line model, high efficiency, stainless etc) roared like a jet engine during the spin cycle. Funny, this is exactly what happened to the previous two machines I replaced. It is a bearing problem. Bearings are sealed at the factory and cannot be repaired. The only fix is to replace the drum. With labor…you’re better off buying a new machine. Called Warrentech, they processed my call fairly quickly, required my receipt which I had, faxed local repair people. I had three calls the following AM (day 2) and went with the first ones that could come which was the following day (day 3). Repair tech was GREAT! Diagnosed, secured authorization from Warrentech (by phone). New drum IN a box the size of the original machine, delivered directly to my house on day 6. Day 7 repair technician fixed and I was washing clothes. Overall I was pretty pleased. I know that it will take a few days for everything to process, but there are/were weaknesses in Warrentech’s procedures. The key factor, in my case, was the repair technician. Weakness #1…Warrentech must approve repairs or parts. Luckily, the repair tech that came out understood this and called for “approval” when I w as present. Parts/repairs were “authorized” promptly. Weakness #2…Parts for repairs that are authorized must come from Warrentech (which is NOT local for me). Again I was lucky on the first go around…Warrentech had the part in stock and sent it out quickly. Furthermore, my technician (who I give a lot of credit to) had the part sent to my house instead of to his shop. He didn’t have to load anything, just come to my house with his tools. Second experience, June 2nd of 2011 same machine, Maytag washer original cost in 07 of $ 678.00 (I just don’t know if you’re better off spending more or not). Pump does not work. Called Warrentech and again, they processed my call quickly. I had calls from repair people but the guy who did my bearing repair was too busy, so I got “General Service Co.(GSC).” to come out. Repair technician diagnosed the problem, but did not call for authorization or to order parts. He assured me that it would take a week tops to get the parts and get my machine working. One week I haven’t heard anything, so I call GSC. They tell me it’s not their fault nothing is happening because Warrentech will not give them authorization for the pump parts for my machine. I call Warrentech, they say they haven’t heard anything/ received any request for parts from GSC. Don’t know who dropped the ball, but the three of us get the wheels turning again. I am set to have final repairs on June 22. Final take…when you buy a washer, dryer, refridge or dishwasher…get an extended warranty (I spent $100.00 and have approx. $740.00 of repairs/parts paid for) if you don’t want to have to constantly pay for repairs or replace appliances. THEY ARE NOT MADE THE WAY THEY USED TO. It is planned obsolescence. The drawback to the warranty is that it takes longer to get things fixed. Be careful about what’s covered and who you have come out.

By: Richard Conlin

Richard Conlin — Tue, 24 May 2011 15:16:01 +0000

Do what I did:

File a small claims court action against Warrantech, Westco Insurance Co., Inc, and the store which sold you the warranty. They are all jointly and severally liable to you. These retailers receive a substantal commission from Warrantech for foisting these phony warranties on (they presume) defenseless consumers. You will get a response. They will get the message. No lawyers are required for this. It is important that you name all three parties as defendants

By: Christa Horst, Austin, TX

Christa Horst, Austin, TX — Tue, 10 May 2011 21:14:09 +0000

If I could give a zero, I would. I paid for an extended warranty on a $1500 wine refrigerator. Less than 2 years after purchase, the items completely breaks down. 8 attempts by repairmen (and a lot of time off from work to wait for them to come) we are notified that the item is irrepairable. So, they were supposed to send me a replacement wine fridge. After 18 calls to them (not exaggerating), one is delivered and it is damaged. I call them to let them know and they state that a new one will be shipped out. After 4 calls to them, they tell me they are waiting on a tracking #???? What the heck? No one has ever called me. I’ve had to stay on them for everything.