Comments on: Warrantech Home Warranty

By: Melissa, Conway, AR

Melissa, Conway, AR — Wed, 18 Aug 2010 22:34:43 +0000

Warrentech Home Warranty needs to be checked out with the Better Business Bureau! I, like my other reviewers, have been getting the run around through the customer service department. This company constantly tells me that calls are forthcoming, and the “manager” is always away from his desk or out. As I had a problem with my air conditioner, my initial call wasn’t bad. However, as no service provider was ever contacted about the issue, I called back was told that the request for service would have to be re-done. I said fine, and continued to wait as the temperatures soared to 90 degrees in my home. I waited for 2 days and called back to see what the hold up on service was, and was informed by a very rude representative that my air conditioner issue was not covered by the policy, something that could have been told to me on the first time I called. I asked to speak with a supervisor and that was 5 days ago. I am still waiting for the secret supervisor to call and speak with me regarding the issue. In the meantime, I have called an air conditioning company and are just paying for repairs.I will never use this company again!

By: Shantan Reddy , Shreveport, LA

Shantan Reddy , Shreveport, LA — Sat, 22 May 2010 13:24:50 +0000

I have had these guys for a year now. The first A/C problem – took 48 hrs for the service guy to com – imagine in summer not having A/C for 48 hrs. The guy charged 90$ for a service call – which is 20$ more than the average. The servic is poor – the first thing they try to do rather than help you is find a way not to pay – they tell you to look at the fine print. Teh technician are very good at poinintng out what page and what line of the booklet it says “WE DO NOT COVER” so what you end up with is an expensive repair job. The second problem happended yesterday. The A/C again – i called a couple of companies to see what they cost – 60$ for a service call from a big company in town. They came by the same day and took care of it. I called the warranty company to see if they reimburse you. The first thing is said was you should have called us first and read out the line where it says that if i get it fixed by someone else even if they are certified then “WE DO NOT COVER”. When i explained to him that these guys are 20-30 dollars cheaper and they are the major company in town and are certified. He said it is in the warranty card. I would recommend that you shop elsewhere for your warranty company.

By: Steve Clairman, Tucson, AZ

Steve Clairman, Tucson, AZ — Thu, 20 May 2010 20:42:53 +0000

I’m surprised by the previous reviews. We bought a 25 year old house with mostly original appliance. We had problems with plugged toilets, heating/ac thermostat and clothes washer. Service man was out within a day and repaired toilet same day. The thermostat took three trips to solve, but all I paid was the $50 deductible. The washer was beyond repair and they offered an equivalent one in its place. We chose to upgrade and they paid us the wholesale price of the offered washer – not a good deal for us, but a fair one considering.

On the other hand dealing with the company itself was a service nightmare. The cash payment came, but not until I made many follow up calls – a different person and story each time. Follow ups to service are impossible over the phone – they have an 800 number and the answer to any question is to call the service company, but the number for the service company is the same 800 number with long wait times.

In summary, the head office is awful, but the repair service received was excellent.

By: Amber, Greenville, MS

Amber, Greenville, MS — Mon, 19 Apr 2010 22:06:27 +0000

When we bought our home, the seller purchased the warranty for us. The first time we had trouble with our home A/C, Warrentech did an okay job getting someone out in a timely manner. Then, 2 days before our warranty expired, the coil on the A/C unit went out. Since we were still under contract, we called Warrantech. THIS WENT ON FOR MONTHS. They never had a manager to speak with and customer service was horrible. Finally my husband contacted the corporate office. It was 6 months + before the A/C unit was actually fixed. I would never recommend this company. In fact, when we sell our house, we will use someone else.

By: Home warranty sale raises even as home sales fall | Home Warranty Reviews

Home warranty sale raises even as home sales fall | Home Warranty Reviews — Mon, 12 Apr 2010 17:26:08 +0000

[...] Warrantech home warranty isn’t the only company seeing a brighter future in the warranty [...]

By: Jim, Crofton, Maryland

Jim, Crofton, Maryland — Tue, 26 Jan 2010 03:04:32 +0000

I used Warrantech to cover a rental property of mine. The dishwasher started leaking. I contacted Warrantech for a claim. They sent out Sears to fix it. The tech told me the water tank was leaking and that GE does not make parts for the dishwasher anymore. Warrantech told me that they only cover mechanical parts on appliances. They said the water tank on the dishwasher is a structural part and they will not cover replacement. They have horrible customer service and they never have a supervisor to speak to. I highly recommend against using Warrantech.

By: Lucian Cerrano

Lucian Cerrano — Sun, 10 Jan 2010 07:04:08 +0000

I bought a Warrentech warranty for my 50″ DLP HDTV, a 5 year lamp protection warranty.

Three years goes by and the lamp on my tv is dying, so I call Warrantech’s customer service line. They inform me that I filled out the price of the television wrong when I registered the warranty, and that I would have to fax them an invoice of the television purchase to fix it before getting help. After finding a 3 year old invoice, I fax it to them. I call after faxing it to make sure they received it, and confirmed I sent it to the right number (despite a rather rude CS agent telling me there was no need for me to call). I’m told to wait 3-5 days for them to make the change on my warranty. I wait 5 days and call back, and there is no change. They tell me “things get backed up this time of year” and to wait longer. I wait three weeks. I call back, still no change, and they say they have no record of me even sending it. At this point I’m pretty angry, but still keep my calm and just resend the invoice through fax, and afterwards call back to make sure they receive it. A CS agent confirms they received it this time, and tells me to wait 24 hours for it to change, that he “talked to a supervisor who says he’ll fast track it”. I wait 24 hours and call back. No change. I’m told it will take another 48 hours. I wait 48 hours and call back. No change. I’m told to wait 3-5 days. Can you see where this is going? It’s now been over a month and I have yet to even have a new lamp shipped out to me, and they are NOW saying that they also need an invoice receipt of the actual warranty I purchased (despite the fact it says nowhere in the contract, and the fact I registered it within 10 days of purchase like they demand). Any attempt to speak to a supervisor (even the one who was supposedly “Fast tracking” my change) is either met with them saying none are available, or I’m even hung up on. It is my firm belief that this company is hopelessly stalling out customers to avoid paying off on warranties, and you should avoid them like the plague. I have filed a claim with the BBB but I honestly don’t expect any help.

By: Will Eugene, OR

Will Eugene, OR — Thu, 10 Dec 2009 17:13:57 +0000

Have an older furnace that went out in extreme cold and called warrantech for help. They got someone right out and he identified that the main control board had gone out, but that the parts were obsolete and I would have to get a new furnace. Warrantech denied this claim and said its their discretion to replace anything and that I would be denied replacement coverage. Guy on the phone was very short with me and when I asked to speak to a supervisor he said I would just be told the same thing and didn’t transfer me. They still have a chance to make this right but at this time I would definetly say buyer beware, because this isn’t how their policies are shown on their website or brochure and this company seems to be very suspect!!!! BE CAREFUL!!
Oh, I have a 2 year old daughter that will probably have to stay at her grandparents house because her own home is too cold due to warrantech’s business decisions.

By: Brad, Southaven, MS

Brad, Southaven, MS — Mon, 26 Oct 2009 03:21:06 +0000

I had a problem with my A/C not coming on about a month after I bought my home so I called the warranty co. Warrantech. I wasn’t sure I this worked but the customer service rep was very helpful and she take my info and had a service tech call me and he made an appointment to come look at my a/c the next morning. The service tech was on time and found out after a couple of tests that someone had unplugged the blower somehow and this was the problem. I couldn’t believe I had to call a service tech to figure this out for me. Now less than a month later we get a cold front and now I need to turn on the furance and guess what it won’t turn on either! so I call Warrantech and had another service tech come out. This guy was very friendly and knowledgeable. I was afraid he was about to tell me the heat exchanger was cracked or something and I need a whole new furance, but he found a bird’s nest in the flue pipe and this was causing a sensor to trip and turn off the furance as a safety measure. Warrantech has good honest service tech’s working with them. I am glad that we choose them.

By: Joe, Harford, MD

Joe, Harford, MD — Tue, 08 Sep 2009 17:20:06 +0000

I placed a call in for a water heater repair after the tech came out and looked at the wall for an hour he said it couldnt be fixed I had to call the warranty company to find out what step I had to take from their so $50 to pay some no name with his GED to tell me my water heater “looks broken” they didnt know I ended buying and installing the heater myself and sent them the reciept 6 weeks later I recieved a small portion of my money back for the work I had done myself Im glad this warranty was paid for by the seller of the home if I would have paid that kind of money and recieved this service I would be losing it!!!!!!