Lucy Zabala, Winter Springs, FL
On Feb 21, 2018
CLAIM PENDING SINCE 11/03/2017. NOBODY ANSWERS THE PHONE AT ANY TIME. ACCORDING TO THIS SITE, COMPANY IS OUT OF BUSINESS. THEY KEEP CHARGING MY CREDIT CARD EVERY MONTH.
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yogesh trivedi, williamsburg, VA
On Oct 17, 2017
No good service at all. You have to wait for more than one month and still no answer. please careful
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Marut Bhargava, Lake Hopatcong , NJ
On Aug 09, 2017
Ordeal not yet over - Today is the 31st and still counting for daywasher to be fixed. The problem is part with 365 but bigger issues with A&D appliance who are the repair vendors. The two of them have 0 communication and A&D bothers to have no communication with the customer. As mentioned in my earlier review it took the two of them 21 days to get the part ordered. Once it came the work order to ..Read Full Review
Ordeal not yet over - Today is the 31st and still counting for daywasher to be fixed. The problem is part with 365 but bigger issues with A&D appliance who are the repair vendors. The two of them have 0 communication and A&D bothers to have no communication with the customer. As mentioned in my earlier review it took the two of them 21 days to get the part ordered. Once it came the work order to repair was another week out. I was given today's window of 12-4 pm and now it's 8:04 pm. I have called A&D 5 times and have been told the mechanic is running late and will be there today but they never bothered to call or update even once. I am at the end of my wits to understand this kind of behavior and customer service in this country. Please please I beg you not to put urself thru the torture by giving business to either of the companies. The gentleman called me as I am writing this saying he cannot make it today. I am a single day who has to take time off or work from home to get these things done. Been washing dishes for 32 days apart from the daily grunt work. ..View less
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Marut Bhargava, Lake Hopatcong, NJ
On Jul 25, 2017
My dishwasher has been out now for almost 19 days. The initial communication was not done properly between insurance and servicing company - 2 days delay.
Date of Complaint - 6th July
Date it was passed to the Servicing company - A and D Appliance - 10th July
First Visit by Servicing Company -July 11th - was told Motor is out and has to be ordered and that is another provider. By the way the insuranc ..Read Full Review
My dishwasher has been out now for almost 19 days. The initial communication was not done properly between insurance and servicing company - 2 days delay.
Date of Complaint - 6th July
Date it was passed to the Servicing company - A and D Appliance - 10th July
First Visit by Servicing Company -July 11th - was told Motor is out and has to be ordered and that is another provider. By the way the insurance is already sold to another sub insurance company so by now its 4 layers of companies to get the parts.
Follow up with A and D on July 19th - part still on order
Calling A&D all morning July 25th - no reply
Called 365 Choice - spoke to Shanta and they told me that the pre approval was not even done yet so back to square one today.
Also spoke to Brenda on approvals department.
Both Shanta and Brenda were helpful but without a chain of communication nothing is effective.
This is ridiculous . Will definitely not renew with them next month. ..View less
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Sarah , Longbranch, NJ
On Jul 21, 2017
I had an issue with my freezer I was very worried I had to throw out all my meat but the company came through,very timely service and I am very greatful the technition came right away ,fixed it . this is only my first experience with this company but so far I'm very happy with them And I would recommend them to all my friends and family !!!
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Frank D, Katy, TX
On Jul 21, 2017
They have been excellent for me. They are very courteous and professional. I have dealt with Marc in sales and this nice lady Jasmine in the claims service section. They are always really friendly - even when I have called in all aggravated and flustered that my Air Conditioning stopped working. I got a call from the AC repair man about 90 minutes after I hung up with claims. I thought about giving them ..Read Full Review
They have been excellent for me. They are very courteous and professional. I have dealt with Marc in sales and this nice lady Jasmine in the claims service section. They are always really friendly - even when I have called in all aggravated and flustered that my Air Conditioning stopped working. I got a call from the AC repair man about 90 minutes after I hung up with claims. I thought about giving them 4 stars instead of 5 because the repair man couldn't fix the issue on the spot when he came out because he had to order a part - then I thought to myself, that to hold that against them would be pretty unreasonable. So, based on my experience I rate them 5 out 5 stars and I highly recommend them if you are looking for a home warranty company. ..View less
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Marsha, Phoenix, AZ
On Mar 07, 2017
This company not only does not timely respond to service requests, they don't follow up with their customers. I have to babysit the process all the way through. I had a refrigerator go out and it took them 5 days to get to the house. I don't have a shower right now and it takes them 24-48 hours to even get your request in the system. Tomorrow morning will be 48 hours and I have not heard from them an ..Read Full Review
This company not only does not timely respond to service requests, they don't follow up with their customers. I have to babysit the process all the way through. I had a refrigerator go out and it took them 5 days to get to the house. I don't have a shower right now and it takes them 24-48 hours to even get your request in the system. Tomorrow morning will be 48 hours and I have not heard from them and still don't have a shower. Very poor service. Do not recommend them to anyone. ..View less
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Catherine Ingalls, Scottsdale, AZ
On Sep 29, 2016
The company was good on the smaller appliances but really let us down on the bigger ones. Two months ago we had an electoral socket blow and I called to see if we were covered. They said we were and a week later they had not sent anyone. I called and was assured someone would come out soon. The next day I received a call telling me were not covered. I complained to the company and a manager called to tel ..Read Full Review
The company was good on the smaller appliances but really let us down on the bigger ones. Two months ago we had an electoral socket blow and I called to see if we were covered. They said we were and a week later they had not sent anyone. I called and was assured someone would come out soon. The next day I received a call telling me were not covered. I complained to the company and a manager called to tell me they would make this right but never heard another word.
This week we noticed a small leak in our water heater so I called it in. Three days and three phone calls from various people and an appointment was set. Today he came out and we were old by 365 that they would only cover $500 of the cost. I am now researching a different home Warrenty company and would not recommend this company to anyone. ..View less
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Joan H., Dallas, TX
On Sep 27, 2016
This company lives up to its name (365). They are always available. I used them twice. Both times I called around midnight and happy I get to speak to a live person. The repairman came out quick and was good too. Very professional. SO far so good. I'm a happy customer.
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Christina Rodriguez, Idaho Falls, ID
On May 30, 2016
Defintely a very convenient service. I bet you would never find another contractor that responded so quickly when something broke. Getting a warranty plan from 365 Home Warranty is one of the best decisions I’ve ever made.
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Benjamin Stevens, Atlanta, GA
On May 28, 2016
Best service ever, period! The other day my washing machine had gone crazy & I was completely clueless about it. Having had 365 Home warranty coverage, their service sent a technician right on the same day & repaired the system. It’s that easy!
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Eddie Belin, Wilmington, DE
On May 27, 2016
So satisfied with 365 Home Warranty. I have had to call them on several occasions’s and each time the customer service has been quick and gave me nothing to complain about. Defintely a great service.
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Virginia G. Couch, Trumbull, CT
On May 26, 2016
There was a plumbing emergency at my house and I made a call to 365 Home Warranty’s hotline number as instructed when I need assistance. Someone picked up right away and started the claim for me. A technician came by the next day and fixed everything pretty quickly. Definitely happy with 365.
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Laurie R. Stagg, Denver, CO
On May 25, 2016
Honestly I was skeptic about taking up warranty plans but a friend of mine conveinced me it would be worth it. They were right. I had to call them shortly after I purchased a plan. The customer service great and my claim was handled very smoothly.
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Thomas T. May, Phoenix, AZ
On May 24, 2016
I was originally looking for a repair man who could fix my oven for a low cost. I came across 365 Home Warranty during my search and I am so happy I found them. First I was able to get on a plan and have a technician come fix my oven within a few days. It ended up being cheaper than what several contracters had quoted me.
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Michael D. Spaulding, Anchorage, AK
On May 23, 2016
You don’t realize the headaches involved with finding a contracter and then vetting them to fix something when it breaks. For those looking to save time, I highly recommend a 365 Home Warranty plan. When something breaks, I call them, they send someone to fix and that’s the end of my worries.
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Maurice E. Langley, Montgomery, AL
On May 22, 2016
My friend recommended 365 Home Warranty & I’m so happy she did. Shortly after I signed on I had to call in for a claim for something that needed repair. The whole process was actually quite simple. I am very happy and will continue to use the service.
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Walter C. Schrader, Wichita, KS
On May 21, 2016
I am a subscriber of the service’s basic warranty plan that covers most appliances. I have not used them for a specific repair just yet but i did have to call in with just a few questions about the service. I got someone on the phone right away, they were friendly and very helpful.
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Andrew Blackburn, Portland, OR
On May 20, 2016
I was very impressed with 365 Home Warranty’s service. My air conditioner needed repair during a really hot summer season. I called up the support number and got a technician to my home to fix the problem.
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Abe, Woodmere, NY
On May 19, 2016
I'm so happy I had 365's pool coverage. I opened up my pool a little early this year and a week into it I had an issue with the the pump. They replaced it for me no problem. I don't normally write reviews but I'm very grateful.
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