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Home  /   Companies /   Buyers Protection Group (BPG)
icon Last updated: September 17, 2019

Buyers Protection Group (BPG)

Buyer’s Protection Group was set up in 1987 to sell home warranty products only. In 1989, the company expanded to provide home inspection services as well. BPG acquired LandAmerica Home Warranty and LandAmerica Property Inspections in 2009, thereby expanding further. The company is currently headquartered in Alpharetta, Georgia and provides services in 14 states across the country. BPG is also a member of the National Home Service Contract Association (NHSCA) and has around 300 employees working for them.
Buyers Protection Group (BPG)
0 / 5
Based on 131 Reviews | Write A Review

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Estimated System Coverage

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No. Of Active States

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Complaint Resolution Program

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Buyers Protection Group (BPG) REVIEWS

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Shawn Herrin, Saint Petersburg, FL

On Oct 06, 2018

We had Reid Evans from BPG inspect a home we ended up purchasing back in 2015. For context, this was a home in good condition....around $700k. Fast forward and we are currently selling the home and the buyers just completed their inspection. Unfortunately for us they hired a a good inspector who actually did his job and found several things that have been a part of the home since before we purchased i ..Read Full Review

We had Reid Evans from BPG inspect a home we ended up purchasing back in 2015. For context, this was a home in good condition....around $700k. Fast forward and we are currently selling the home and the buyers just completed their inspection. Unfortunately for us they hired a a good inspector who actually did his job and found several things that have been a part of the home since before we purchased it. Examples of things Reid missed include altered roof tresses from a renovation that are not structurally sound and require a structural engineer to resolve, aluminum wiring in our electrical box (Reid specifically check this off in the 4 point inspection as no aluminum wiring present), 8 outlets that need to be grounded, missing GFI's, improper outdoor electrical outlets, etc. When I contacted BPG all I got was a bunch of denial and ignorance even though I could produce both reports. STAY FAR AWAY FROM BPG AND REID EVANS if you need home inspection services! ..View less

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Lois, Columbia, MD

On Nov 22, 2017

I had a home inspection performed by a BPG inspector who was diligent about investigating issues in an older home. Among other issues, he pointed out roof flashing problems, which were causing leaks into the basement and clearly needed attention. However, he made no mention of the garage roof condition, which was fully visible in the unfinished garage. I expected to be out of pocket for flashing repairs ..Read Full Review

I had a home inspection performed by a BPG inspector who was diligent about investigating issues in an older home. Among other issues, he pointed out roof flashing problems, which were causing leaks into the basement and clearly needed attention. However, he made no mention of the garage roof condition, which was fully visible in the unfinished garage. I expected to be out of pocket for flashing repairs and received funds from the seller at settlement based on the BPG inspection report. Upon further inspection from roofing companies, it was apparent that the extent of roof damage was much more extensive and I had no choice but to replace the entire roof. Every single sheet of garage roof plywood had to be replaced. No other portion of the roof had proportionately as much damage. I was not prepared to spend $22,000. Had I known how significant this issue was, I would have negotiated a fair allowance from the seller. ..View less

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Rick Arrata, Charlotte , NC

On Aug 20, 2017

I had a home inspected by this company. This was a horrible experience. They did the absolute minimum. The inspector missed so many areas and his explanation was we don't need to check that...over and over. Basic things missed. Like water pressure. Buyer beware. I called the corporate office to complain and they were rude and hung up on me. My inspector was Clark Kothera who who should doesn't know what ..Read Full Review

I had a home inspected by this company. This was a horrible experience. They did the absolute minimum. The inspector missed so many areas and his explanation was we don't need to check that...over and over. Basic things missed. Like water pressure. Buyer beware. I called the corporate office to complain and they were rude and hung up on me. My inspector was Clark Kothera who who should doesn't know what he is doing. The worst company and inspector and this is my third home in NC. I would never recommend this place at all. ..View less

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Rick , Charlotte, NC

On May 26, 2017

Terrible service and would definitely never recommend. Clark Kothera was my home inspector. He didn't check many areas. He checked the water pressure by running his hand under it rather than using a gauge. He missed so many areas and appeared tired and lazy. This is horrible given a house a the largest purchase you will make. Then when I called the company, they did nothing. This company and Clark were s ..Read Full Review

Terrible service and would definitely never recommend. Clark Kothera was my home inspector. He didn't check many areas. He checked the water pressure by running his hand under it rather than using a gauge. He missed so many areas and appeared tired and lazy. This is horrible given a house a the largest purchase you will make. Then when I called the company, they did nothing. This company and Clark were so bad that they missed basic things that I even picked up on. ..View less

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Ali Najafi, Atlanta, GA

On Nov 08, 2016

Terrible company with disrespectful employees and no responsibility for the mistakes. The house they inspected had issue with the garbage disposer and there was issues with cabinet and some more things and the inspector,Kenneth Myers didn't catch any of these problems with the house. They offer a 90-day warranty for their inspection but it is only on their contract and after we catch different mistakes a ..Read Full Review

Terrible company with disrespectful employees and no responsibility for the mistakes. The house they inspected had issue with the garbage disposer and there was issues with cabinet and some more things and the inspector,Kenneth Myers didn't catch any of these problems with the house. They offer a 90-day warranty for their inspection but it is only on their contract and after we catch different mistakes after inspection, they didn't take care of anything although we had a 90-day warranty on the contract. If you want to buy a house, I strongly recommend you to choose another company for your inspection. ..View less

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WIlliam, Lake Havasu City, AZ

On Jul 08, 2016

My latest claim will be my last, as I will be cancelling my policy with them. BPG did not have a contractor to do the work on the inoperative garage door. After a week, (I had to contact them) I was told that I can find a contractor to do the work, but before the work gets done, the contractor has to send in an estimate and get approval. I work out of town during the week and do not have the time to do t ..Read Full Review

My latest claim will be my last, as I will be cancelling my policy with them. BPG did not have a contractor to do the work on the inoperative garage door. After a week, (I had to contact them) I was told that I can find a contractor to do the work, but before the work gets done, the contractor has to send in an estimate and get approval. I work out of town during the week and do not have the time to do their job, and I STILL GET TO PAY MY $65 DEDUCTABLE! When I email them, all I get is the same response, "thank you for contacting us, please let us know how we can help". Shop elsewhere! This company is not good to work with. ..View less

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Dennis, Winter Garden, FL

On Feb 24, 2016

This was my first claim with BPG they are the worst their service vendor has poor customer service skills and could care less about the BPG customer, I been waiting over 2 week to have a washer fixed to find out that I should call Sears and pay another service call and labor because 1 of the two parts I need is covered until 2019. WOW it was my understanding when I purchased the contact with BPG the wash ..Read Full Review

This was my first claim with BPG they are the worst their service vendor has poor customer service skills and could care less about the BPG customer, I been waiting over 2 week to have a washer fixed to find out that I should call Sears and pay another service call and labor because 1 of the two parts I need is covered until 2019. WOW it was my understanding when I purchased the contact with BPG the washer would be covered NOT - I will never recommend BPG and now I question the company who purchased them ..View less

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Judy Hoeck, Casa Grande , AZ

On Feb 15, 2016

Horrible Company. Renewed for 10 years. AC breaks down and they send repairmen that represent them. In other words they will not replace failing AC unless it is not able to function at all. Our bill has almost doubled and when we called to ask for repair, we were approved to use out of area company as we were told they had no one in area. When the company came out they said the unit was in horrible shape ..Read Full Review

Horrible Company. Renewed for 10 years. AC breaks down and they send repairmen that represent them. In other words they will not replace failing AC unless it is not able to function at all. Our bill has almost doubled and when we called to ask for repair, we were approved to use out of area company as we were told they had no one in area. When the company came out they said the unit was in horrible shape , barely functioning within limits. THE COMPRESSOR WAS MECHANICALLY FAILING. When we summited the findings they found another repair company to say it was just an old unit. Well BPG 10 years ago when we started paying 400 a year the unit was young. Horrible company. ..View less

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Katy W, Belleville, IL, IL

On Dec 05, 2015

Our home inspector was Ron Meier. He was as equal parts friendly and professional, and extremely thorough. We learned so much about our new home with his insight! Thank you so much, Ron! Will recommend!

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T. Goodsell, Saint Charles, MO

On Nov 14, 2015

During a home inspection, one of their inspectors gouged into a basement crack in several places and left crumbled wall on my floor and didn’t say a word. (He also moved the clothing in my closet and left it a mess.) My Realtor was appalled and contacted the company, who sent a patronizing letter that only made excuses. I asked them to clean up the mess and fix it, but instead I got another letter ..Read Full Review

During a home inspection, one of their inspectors gouged into a basement crack in several places and left crumbled wall on my floor and didn’t say a word. (He also moved the clothing in my closet and left it a mess.) My Realtor was appalled and contacted the company, who sent a patronizing letter that only made excuses. I asked them to clean up the mess and fix it, but instead I got another letter that essentially said that since my wall was already cracked, nanny nanny boo boo, they could really do whatever they wanted to it. It seems to me the bottom line is that they should respect homes and homeowners. Their behavior has been UNPROFESSIONAL in the extreme. ..View less

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Cody Russell, odessa, TX

On Aug 27, 2015

Wow!! I really don't know where to start!! BPG has been such a horrible experience! I had a faucet repaired and a toilet repaired out of pocket with a plumber of my choice. Also, I had water pressure issues that finally got resolved through my plumber. I had no other choice but to use a local plumber because The dip stick plumber they sent out (the only one in their network) knew about as much about plum ..Read Full Review

Wow!! I really don't know where to start!! BPG has been such a horrible experience! I had a faucet repaired and a toilet repaired out of pocket with a plumber of my choice. Also, I had water pressure issues that finally got resolved through my plumber. I had no other choice but to use a local plumber because The dip stick plumber they sent out (the only one in their network) knew about as much about plumbing as my 4th grade son. After I got everything repaired to my satisfaction I was left with a $768.26 from my plumber. I say all this because I was informed that I would be covered 100% if I went out of their network. I have called numerous times and been placed on hold a total of 4 times totaling 3 hours. I have sent more that 10 emails to 3 different people that are suppose to be associated with BPG. However, I get the run around every time. It was just brought to my attention that BPG was in the process of being sold to Fidelity. It sad to say that makes a little more since to me now. I wanted to give every one a heads up to the hell I have been through trying to get reimbursed and with no end in sight. The only reason that I write this is to save someone the grief of BPG or Fidelity. I"d definitely find another company for my home warranty. ..View less

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ANUGAM RJAT, bloomfield hills, MI

On Aug 18, 2015

Used this company for home inspection. Missed over 3K worth in inspection and didn't accept liability as they write in contract not to pay over paid fees for inspection. Do not use this company as they have standard email for reply. They probably send out denial email 5 to 10 times a day. AVOID at all cost.

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Pat Gibbs, Phoenix, AZ

On Jul 23, 2015

TALK ABOUT A "DOG AND PONY SHOW"! BPG should be ashamed of themselves, allowed to be called a Home Warranty company. They have to be the worst of them all! We have been without a microwave for 4 weeks, and it's just one excuse after another. 2 weeks ago they told us they were sending a "gift card"...nothing arrived. We are renters, and the landlord opted for a "gift card" to ..Read Full Review

TALK ABOUT A "DOG AND PONY SHOW"! BPG should be ashamed of themselves, allowed to be called a Home Warranty company. They have to be the worst of them all! We have been without a microwave for 4 weeks, and it's just one excuse after another. 2 weeks ago they told us they were sending a "gift card"...nothing arrived. We are renters, and the landlord opted for a "gift card" to be sent to use for a replacement microwave. After 4 weeks, the gift card finally arrives, and it's for use ONLY at Home Depot. Why wouldn't they send a VISA or American Express gift card that could be used anywhere? Now we won't have the microwave for another week. After reading all these bad reviews, I can see I'm not the only one who feels this way. ..View less

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Leslie G. Renschler, Plymouth, MN

On Jul 06, 2015

I was satisfied with the service until I tried to renew, then it all went to pieces. I have been trying to renew online and they continually said that I had to renew closer to my expiration date. Well my expiration date was today and that is what it said online so I called and after about 45 minutes and a lot of transfers I was told that they no longer do business in MN. What is that??? Very poor bus ..Read Full Review

I was satisfied with the service until I tried to renew, then it all went to pieces. I have been trying to renew online and they continually said that I had to renew closer to my expiration date. Well my expiration date was today and that is what it said online so I called and after about 45 minutes and a lot of transfers I was told that they no longer do business in MN. What is that??? Very poor business, and then I started to read the reviews and they were not very good so have to look at some other options or go without home warranty service. ..View less

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Lloyd, Cumming, GA

On Jun 17, 2015

BGP .... Probably the worst company I have ever had to work with. After a week and half of no or ineffective air conditioning I gave up trying to work with this company. They have so manny loop holes. My recommendation is for everyone who is offered a home warrenty by the seller or real estate agent to decline and instead ask for the cash the warranty would cost. This is the only way the consumers ca ..Read Full Review

BGP .... Probably the worst company I have ever had to work with. After a week and half of no or ineffective air conditioning I gave up trying to work with this company. They have so manny loop holes. My recommendation is for everyone who is offered a home warrenty by the seller or real estate agent to decline and instead ask for the cash the warranty would cost. This is the only way the consumers can rid the world of these type of companies !!!!!!! In summary DO NOT BUY from BGP or any other home warranty company total scam. ..View less

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shannon, johns creek, GA

On Jun 17, 2015

Scam artists They only cover damage caused by normal wear and tear, but their technicians are not able to say it was definitively caused by wear and tear so voila they don't cover it. An inside part to my microwave broke but the technician said he wasn't sure it was wear and tear. When I asked how I could break something I can't access they simply said we rely on our technicians. Don't bother buying ..Read Full Review

Scam artists They only cover damage caused by normal wear and tear, but their technicians are not able to say it was definitively caused by wear and tear so voila they don't cover it. An inside part to my microwave broke but the technician said he wasn't sure it was wear and tear. When I asked how I could break something I can't access they simply said we rely on our technicians. Don't bother buying the warranty isn't worth the paper it is written on. ..View less

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REBECCA, SANTA CLARA, CA

On Jun 15, 2015

DO NOT USE THIS COMPANY, TOOK OVER A MONTH FOR REPAIR, AND THEN SAID WAS NOT GOING TO COMPLETE THE REPAIR! I WOULD HAVE GIVEN THEM NO STARS IF POSSIBLE.

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Wendy caldwell, Avon, IN

On Mar 24, 2015

This place is the worst. Completely incompetent!! The inspector tripped a circuit in the garage and left us with over 400 in thawed freezer food. They refused to take ownership! Report stated that garage did not trip, but my freezer full of ruined food says otherwise. Heard a loud rumbling from my kitchen, ran upstairs only to find the inspector testing the whirlpool tub with the water level below the ..Read Full Review

This place is the worst. Completely incompetent!! The inspector tripped a circuit in the garage and left us with over 400 in thawed freezer food. They refused to take ownership! Report stated that garage did not trip, but my freezer full of ruined food says otherwise. Heard a loud rumbling from my kitchen, ran upstairs only to find the inspector testing the whirlpool tub with the water level below the jets. Yes! Let's burn up the motor in the tub!! Terrible do not waste your money on inspectors who clearly are incompetent!!! ..View less

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Eder Martinez, Ga, GA

On Mar 22, 2015

We used BPGI for a home inspection. Don't make the same mistake. Their home inspections are not thorough at all. We uncovered thousands and thousands of dollars of damage to our home that should have been easily found.

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Rick Whitley, Tampa, FL

On Feb 28, 2015

Inspection done on a Wed. morning. As of Saturday morning I have yet to receive the report. Made several calls to 800 number and inspector himself. They act like it is not a problem. Promise to resolve ASAP. They said the same thing Thursday night, Friday afternoon and Saturday morning. Maybe they are just too big.

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