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Home  /   Companies /   Globe Home Warranty
icon Last updated: September 17, 2019

Globe Home Warranty

General Home Warranty (GHW) claims that they create warranty plans that allow homeowners to save money on all kinds of repairs. Warranty plans by GHW promise homeowners 14 months of coverage with quick and efficient repair services. The company is headquartered in and administers business in Albuquerque, New Mexico. GHW warranty products are suited for Realtors and homeowners alike.
 Globe Home Warranty
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351 Reviews

Premium

$369 - $459

Deductible

$50

Coverage Limits

N/A

BBB Rating

A

Active States

21

Complaint Resolution Program

No

N/A

Estimated Appliance Coverage

N/A

Estimated System Coverage

21

No. Of Active States

No

Complaint Resolution Program

Globe Home Warranty Claims

Globe Home Warranty ensures that there is claim process is simplified and quickly implemented, it is currently rated for repair quality.

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Globe Home Warranty Reviews

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Shelia Crump, Antioch, IL

On Jun 17, 2022

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I just renewed my warranty for the second year because of the help they gave me last week. The electricity in half of my house went out which is very inconvenient as I pretty much have to get ready for work in the dark. Not fun. Globe Home Protection did great. They had an electrician out the next day and he replaced some things in the panel in the garage. The best thing is Globe paid the bill!

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Raja Singh, Chicago, IL

On Mar 29, 2022

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This is my third claim filed with Globe Home Protection and I figured I would write a review at this point. All of my claims have been covered so this is generally a positive review. They performed well with a major heating repair and fixed a broken microwave. This last time I had a little trouble getting them out because of a miscommunication about the type of pump I was reporting. In the end I had ..Read Full Review

This is my third claim filed with Globe Home Protection and I figured I would write a review at this point. All of my claims have been covered so this is generally a positive review. They performed well with a major heating repair and fixed a broken microwave. This last time I had a little trouble getting them out because of a miscommunication about the type of pump I was reporting. In the end I had to go to the basement and provide them with the model and serial number of the pump to get them to dispatch someone. They sent a company out that then replaced the pump. Other than little hiccup I have been pleased but that earned them a 4 star rating. ..View less

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Juan Montero, Tampa, FL

On Feb 24, 2022

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Ok we are doing good here with this company. I had a problem with my disposal. They replaced my disposal. I had a leak in the bathroom and they had someone out to fix it. Now I called in and we are having problems with the dryer. They changed out an element here but the technician says that I have to clean the vent also. Globe says they don’t cover this service. It has to do with the dryer though ..Read Full Review

Ok we are doing good here with this company. I had a problem with my disposal. They replaced my disposal. I had a leak in the bathroom and they had someone out to fix it. Now I called in and we are having problems with the dryer. They changed out an element here but the technician says that I have to clean the vent also. Globe says they don’t cover this service. It has to do with the dryer though. Still so far they have been pretty good with taking care of my claims. They get someone out within a couple days and generally I don’t have problems dealing with them. Thanks. ..View less

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Terry Gilberto, Chicago, IL

On Feb 17, 2022

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I have to reach out to globe home protection here and let everyone know how they came thru. I contacted them last Friday to let them know my hot water stopped and here in Chicago, you can’t go without hot water this time of year. They took my info and a contractor called me. When he came out he said the water heater is leaking water on the flame and it needed replacement. I paid him my $75 bucks fo ..Read Full Review

I have to reach out to globe home protection here and let everyone know how they came thru. I contacted them last Friday to let them know my hot water stopped and here in Chicago, you can’t go without hot water this time of year. They took my info and a contractor called me. When he came out he said the water heater is leaking water on the flame and it needed replacement. I paid him my $75 bucks for coming out and he said he would be back the next morning. Next morning he shows up with a shiny new water heater and about three hours later I have hot water again. Water heaters aren’t cheap and I don’t think I could have handled another cold shower so Globe really came thru and helped me out when I needed them. ..View less

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John N Poggas, Prospect Heights, IL

On Feb 09, 2022

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The worst of the worst. A*** the Sales Manager is a scam artist. I had my service for a whole year and never used it until my last month prior to renewing. When I scheduled someone to come out to look at 3 appliances. The person was in my house for 20 minutes and charged me $225.00. It took them 2 weeks to come out. Then another 3 weeks to tell me that since my microwave oven was a combination of ..Read Full Review

The worst of the worst. A*** the Sales Manager is a scam artist. I had my service for a whole year and never used it until my last month prior to renewing. When I scheduled someone to come out to look at 3 appliances. The person was in my house for 20 minutes and charged me $225.00. It took them 2 weeks to come out. Then another 3 weeks to tell me that since my microwave oven was a combination of a microwave and a convection oven that they would only give me builders grade microwave. My microwave was worth $800, So that was $150 and then subtract the $75 I paid for the person to come out to say he will not repair it brings me to $75. Then they came out to repair my Washer which still has the same problems as before. Shakes my entire house. The technician decided that he could not find the replacement parts for my dryer so the company would only give me a credit to repair something they were not going to repair. Parts and Labor. So they told me I would receive a $350 credit for my Dryer. Who can find a dryer for $350. Lets not forget the $75 for the inspection. Bringing me to $275. Lets save the best for last, I never received the checks. I called twice a week and spoke to a wonderful representative named M**** who kept me from absolutely going insane. Not only did I file my original claim on October 26th 2021, and took 2 weeks for someone to come out, then 3 weeks to repair one machine and give me a total amount of credit I was expecting to get in the mail by check. The checks never came in, EVER. I called 2 to 3 times a week for Months. I was told the checks were mailed out and On December 14th for the $350 and December 16th for the $149. I called again every week 2 to 3 times a week being told the checks have been reissued and would be sent out. And if I didnt receive the check to call back on Monday. Me and M**** became friends as I was calling 2-3 times a week. So A*** told me pretty much that they dont know why I didnt receive the checks but that the checks come directly from C**** Bank. But he cant call someone to check. So they are telling me that C**** bank lost 6 checks. I spoke to A*** and instead of A*** responding to my emails, he would ignore my emails and play stupid. I have all emails saved for this reason. He is a scam artist and he could care less about taking care of his customers. I asked back in October as I was so disappointed with the results of my claims if I was to cancel my account, would my claims still go through. I was told absolutely yes, and if they record the lines they should review the recordings. They put me on a monthly plan I and asked them to cancel my account but I wanted to make sure that I would not lose my claims that I was supposed to receive from October of 2021. I was reassured I would not lose my claims as they have already been processed. Not only were they not going to give me the $350 they told me, they changed it to $339 and the $150 became $149. But guess what, I received nothing and they continued to bill me monthly. Get ready for this, then A*** the Manager sends me an email saying that if a customer cancels then he can lose his claim. So my claim from October and its now February and they have been charging me monthly this whole time and finally cancelled the monthly payments. He has the nerve to tell me that in his policy and procedures, they dont have to pay out the claim. But yet, I have asked for proof that they sent me payment from back in December when the first claimed to send both checks. This is absolute FRAUD. The worst of the worst. They should not be selling warranties. I plan on reporting them to the Attorney General and follow there instructions on how I can get a full refund for the entire year I paid for $620, the $225 for the inspection, the $350 for the Dryer and the $150 for the Microwave and for all the monthly payments they charged me. This is absolutely insane that a company can do this to a person. This was not a warranty, this was a scam. And I bought a new Dryer because I didnt have a dryer for 5 weeks. Just to be clear they never paid me and I just received an email that they will review my dispute. Whats to dispute, they never paid me. I paid for a warranty that didnt warranty anything. They charged me for the warranty, they charged me to inspect and they never paid me. But they definitely lied that they sent out the checks 3 times. And could never provide me information on when to expect to receive the checks, the check numbers, when they were sent out. All they told me was that they sent them through C**** bank. I am assuming Bill Pay which takes 5 days. How is it possible C**** bank who I use to pay bills all the time has never lost one check for me, but lost 6 checks from them. Impossible! I was lied to, and they continue to try to make things hard for me. I would never recommend them to anyone, but instead, I wish they get investigated for fraud. ..View less

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Shelly Young, Dallas, TX

On Dec 07, 2021

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My review for Globe Home Protection is quite good. I have had to call them on two occasions and both times they have performed. One of the problems we had called in was a pretty expensive one while the other was minor. Great customer service on both. The vendors were responsive and knowledgeable. It made the process of dealing with the issues very easy. I basically just called Globe and made sure I ..Read Full Review

My review for Globe Home Protection is quite good. I have had to call them on two occasions and both times they have performed. One of the problems we had called in was a pretty expensive one while the other was minor. Great customer service on both. The vendors were responsive and knowledgeable. It made the process of dealing with the issues very easy. I basically just called Globe and made sure I was available for the vendors. They took care of the rest. ..View less

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Ram Kumari, Elwood, IL

On Dec 03, 2021

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I have been with Globe Home Protection for 4 or 5 years now. I am enrolled in their auto-renew program and just pay monthly. In this time I have filed a dozen claims and they are always pleasant on the phones. I actually know a couple of the people there. What prompted me to write a review was their service last week. My furnace stopped working so I called the claims department and let them know ..Read Full Review

I have been with Globe Home Protection for 4 or 5 years now. I am enrolled in their auto-renew program and just pay monthly. In this time I have filed a dozen claims and they are always pleasant on the phones. I actually know a couple of the people there. What prompted me to write a review was their service last week. My furnace stopped working so I called the claims department and let them know. A technician was out only a few hours later. He found that the thermostat had broken. Globe authorized and he proceeded to replace it right then. My problem was corrected in a matter of hours. I have filed several claims with them and it does not always happen like this. I imagine everything has to work out perfectly on their side but nevertheless I was impressed. It is well worth my money to be able to call on them. ..View less

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3 people found this review helpful
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Josie, Kissimmee, FL

On Nov 08, 2021

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This is my first time owning a pool so I am glad it was added to my home warranty. The pump or motor stopped working and the pool stopped coming on. I was afraid it would turn green so I called Globe Home Protection as soon as I noticed. They sent a technician that was knowledgeable. He said it wasn’t anything I did, they just burn up due to normal wear at times. Globe authorized a new one and th ..Read Full Review

This is my first time owning a pool so I am glad it was added to my home warranty. The pump or motor stopped working and the pool stopped coming on. I was afraid it would turn green so I called Globe Home Protection as soon as I noticed. They sent a technician that was knowledgeable. He said it wasn’t anything I did, they just burn up due to normal wear at times. Globe authorized a new one and the technician came out the next day to finish the repairs. They are a decent company. My problem was fixed within a couple of days from calling it in. ..View less

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Stip, Hudson, FL

On Nov 01, 2021

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You suck, call to have microwave and a dryer repaired still waiting after 2 weeks drain stopped up called for service they told me it was a 2 to 3 week wait. So let me reiterate you suck

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Robert Rebeck, Dallas, TX

On Oct 26, 2021

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Globe Home Protection the appliance tech with AAA managed to fix a very difficult refrigerator issue. The vendor was very capable but apparently there are known problems with some refrigerators. He tried a repair kit the manufacture provides but he ended up out here again to do some final repairs. Everything seems to be working fine now so I’m grateful to Globe and to the technician. He did not ..Read Full Review

Globe Home Protection the appliance tech with AAA managed to fix a very difficult refrigerator issue. The vendor was very capable but apparently there are known problems with some refrigerators. He tried a repair kit the manufacture provides but he ended up out here again to do some final repairs. Everything seems to be working fine now so I’m grateful to Globe and to the technician. He did not complain about the recall and instead had the attitude that he was going to do what was needed to be done. I appreciated the diligence by both companies. ..View less

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Twillah, Laurel, MD

On Oct 06, 2021

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Great job Globe! I called in about my dishwasher leaking and they got a guy in touch with me that took care of it. He had to do it in two trips because he needed parts but the process was painless. Globe Home Protection was pretty efficient. They approved it over the phone. I don’t know how it happened because I’m a little OCD and prewash everything but it is what it is. Globe fixed it.

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Jennifer Clawson, Tampa, FL

On Oct 01, 2021

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My name is Jenn and I wanted to share my experience with Globe Home Protection. I had my air conditioner stop in the middle of the summer - in Florida. I called Globe and they were able to get a technician out that afternoon thank goodness. It was bad news though and a pretty expensive repair. Globe lined up a list of options for me to choose from. They said they could make the repair to the existin ..Read Full Review

My name is Jenn and I wanted to share my experience with Globe Home Protection. I had my air conditioner stop in the middle of the summer - in Florida. I called Globe and they were able to get a technician out that afternoon thank goodness. It was bad news though and a pretty expensive repair. Globe lined up a list of options for me to choose from. They said they could make the repair to the existing unit, they could give me cash for what the repair would cost, or they could put the repair costs towards a new system using their costs. My system was over 20 years old. I asked for the replacement quote just to see and it was amazing. It was at $2600 for the entire AC system with my claim credit. I called around to get quotes and everything was $5000 and up. I had Globe install a totally new system and saved thousands. Awesome home warranty company. ..View less

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1 people found this review helpful
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Doug Hale, Tampa, FL

On Apr 21, 2021

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I have found this service to be very helpful. The electricity went out in my bedroom and guest room. Super inconvenient because I get up a 5AM and I couldn’t see to get dressed! I called Globe Home Protection and let them know. The representative was very helpful, took my information and told me I would hear from a technician. Sure enough the next morning I got the call and scheduled for later ..Read Full Review

I have found this service to be very helpful. The electricity went out in my bedroom and guest room. Super inconvenient because I get up a 5AM and I couldn’t see to get dressed! I called Globe Home Protection and let them know. The representative was very helpful, took my information and told me I would hear from a technician. Sure enough the next morning I got the call and scheduled for later that day. It was worth me leaving work early to get this done. The technician showed up and spent an hour trying to find the short and was all over the house. He couldn’t find it and I started to lose hope. He called Globe and they told him just to run another line. He proceeded to do his thing and my problem was solved. What is not to like about that? ..View less

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1 people found this review helpful
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Julie Marshall, Fort Lauderdale, FL

On Apr 05, 2021

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Excellent service! It was easy to submit a claim. Vendor called me the next day. Technician showed up on time. The repair was made. He cleaned up before leaving. It was like it never happened. I am signing up to be auto-renewed each year!

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Cassidy Penton, Orlando, FL

On Mar 25, 2021

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Good day. I used my warranty twice since moving in last December. Both times I was given service as expected. One was the range burner which they replaced and the other was they replaced my garbage disposal. So far just little things around the house that have died but it is nice to be able to call them. The house is in pretty good shape but you never know.

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Matt McCollum, Miami, FL

On Jan 22, 2021

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Pretty happy with the service I have received! I filed a claim because my shower handle has been leaking water for months. I finally decided to do something about it. I had a handyman out when it first started and he replaced a cartridge that he said would fix it but it didn’t stop the dripping. The handyman said I needed a plumber and I have just dealt with it since until I remembered Globe Ho ..Read Full Review

Pretty happy with the service I have received! I filed a claim because my shower handle has been leaking water for months. I finally decided to do something about it. I had a handyman out when it first started and he replaced a cartridge that he said would fix it but it didn’t stop the dripping. The handyman said I needed a plumber and I have just dealt with it since until I remembered Globe Home Protection. They sent out an actual plumber that looked at the problem and said it was some obscure brand and he would never find the right part to fix it. He called Globe and they approved replacing the whole shower valve. He took off to get the valve and came back to finish the job. Now I have an all shiny and new valve and handle and it doesn’t leak! I should have remembered the warranty sooner! ..View less

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Alejandro Martinez, Kissimmee, FL

On Jan 15, 2021

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My review for Globe Home Protection is luckily a positive one. I have a water heater that died on me and I called Globe. They sent a contractor out that condemned the tank and they were going to replace it. I called in with a request for a tankless water heater which was a lot more expensive but I have always wanted one. We have gas hook-ups so I thought no better time than the present. They said t ..Read Full Review

My review for Globe Home Protection is luckily a positive one. I have a water heater that died on me and I called Globe. They sent a contractor out that condemned the tank and they were going to replace it. I called in with a request for a tankless water heater which was a lot more expensive but I have always wanted one. We have gas hook-ups so I thought no better time than the present. They said that they would let me make up the difference between the normal water heater and the tankless and they would put one in. I love the new tankless. Great on Globe Home Protection for working with me and doing a great job on installing it. ..View less

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Kimmy, Chicago, IL

On Dec 28, 2020

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Globe Home Protection was great last week. We called them about our furnace for the first floor. Thank goodness all of the bedrooms are on the second floor but it was freezing in the family room. I called them at 9 when they opened and let them know about the problem. They were able to get someone out that afternoon. It was a problem with some kind of motor and they were able to get to a parts place a ..Read Full Review

Globe Home Protection was great last week. We called them about our furnace for the first floor. Thank goodness all of the bedrooms are on the second floor but it was freezing in the family room. I called them at 9 when they opened and let them know about the problem. They were able to get someone out that afternoon. It was a problem with some kind of motor and they were able to get to a parts place and back and fixed the heater. All the same day I called it in to them! Pretty impressive in my book. ..View less

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Frank Towers, Kissimmee, FL

On Dec 09, 2020

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I used my home warranty last week and it worked out pretty well for me. My heat was running non-stop and would not turn off from the thermostat. I ended up having to turn it off at the breaker and called Globe Home Protection to let them know. I spoke with a lady there that took my claim and I don't know if she understood what I was talking about but the next day I was contacted by their vendor. He showe ..Read Full Review

I used my home warranty last week and it worked out pretty well for me. My heat was running non-stop and would not turn off from the thermostat. I ended up having to turn it off at the breaker and called Globe Home Protection to let them know. I spoke with a lady there that took my claim and I don't know if she understood what I was talking about but the next day I was contacted by their vendor. He showed up in a beat up van but he apparently knew his stuff because he was here for about an hour and a half and was able to get it fixed. I do not know what was wrong with it because he didn't really leave anything except for a receipt for my deductible. The warranty took care of my problem so I don't really have anything to complain about. ..View less

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Gabe Ochoa, Sunnyvale, TX

On Nov 09, 2020

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I placed a claim last week on my washer. It was not getting through all of the cycles. I called Globe Home Protection and spoke with a really helpful representative. He took my claim, assured me it would be dispatched quickly and generally made me feel at ease where I was going to be taken care of. I received a call from their contractor and he came out to look at it. He stated he needed to order pa ..Read Full Review

I placed a claim last week on my washer. It was not getting through all of the cycles. I called Globe Home Protection and spoke with a really helpful representative. He took my claim, assured me it would be dispatched quickly and generally made me feel at ease where I was going to be taken care of. I received a call from their contractor and he came out to look at it. He stated he needed to order parts and took off. It was a couple of days so I called back and ended up getting the same rep. He put me on hold and called the contractor and got me an update on everything. He put a tracking on the part and gave me the eta. The contractor called back and finished the repair. I am placing this review for the representative. He was easy to deal with and did his job in getting me statuses. I’m not going to put hin name online but he did a great job. ..View less

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Globe Home Warranty RATINGS

RATINGS
351 Reviews in Total

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Claims and Settlement

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