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icon Last updated: February 11, 2019

Home Choice Plans

Home Choice Plans
0 / 5
Based on 73 Reviews | Write A Review

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Estimated Appliance Coverage

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Estimated System Coverage

1

No. Of Active States

No

Complaint Resolution Program

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Home Choice Plans REVIEWS

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Susan Baker, Port Lavaca, TX

On Aug 11, 2018

Let’s get a class action lawsuit. They are crooked 3 months later still no resolution. Instead sending company out again no I Don’t think so. Sears already said can’t fix. Sears contacted me and said your warranty is out would you like to buy one from us I told him I already have one from Home Choice. We need to all get a class .action lawsuit against them and get all of our money back ..Read Full Review

Let’s get a class action lawsuit. They are crooked 3 months later still no resolution. Instead sending company out again no I Don’t think so. Sears already said can’t fix. Sears contacted me and said your warranty is out would you like to buy one from us I told him I already have one from Home Choice. We need to all get a class .action lawsuit against them and get all of our money back. Every dollar I put into this was wasted. Who can go without a washing machine for three months or more not very many people. If anyone wants to get a class action lawsuit going email me at bakerprt1@aol.com let’s get this going. Needs to be a law that people can take your money and not give you what you pay for. ..View less

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Zuny, Houston, TX

On Jun 10, 2017

This company never wants to fix nothing . Always finding something to not paid for repair. I'm not a happy customer. I regret getting this company .

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Deanna Ahl, Star Prairie, WI

On Oct 20, 2012

I purchased this in good faith last fall. When I neeeded help, it was nearly impossible to get anyone. Phine was shut off and no forwarding address. Rep had no forwarding number. I contacted what I believed was parent company but there was no answer to the phone when I did get a repairman out to authorize work (after several weeks). So I couldn't get any freon added to my ac. They said it was too old. Th ..Read Full Review

I purchased this in good faith last fall. When I neeeded help, it was nearly impossible to get anyone. Phine was shut off and no forwarding address. Rep had no forwarding number. I contacted what I believed was parent company but there was no answer to the phone when I did get a repairman out to authorize work (after several weeks). So I couldn't get any freon added to my ac. They said it was too old. The policy sttes that the companies liability on units over 15 years is $1,500. They still were required to fix it. (We purchased the home a year ago). I contacted the email they gave me but to no avail. I want a refund of my fees of $549 since the company obviously is fraudulant and I too think suit should be brought against them. Obviously there are plenty of people who have been "taken". Where can we turn? ..View less

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Mel, Phoenix, AZ

On Aug 31, 2012

This company is a complete and total scam! I am so sorry I wasted my money giving them a try. Since I signed up in December of 2011, I have read so many horrible things about this company and it seems like no one can get a repair done. I have been in need of repairs twice and I can not EVER get anyone on the phone to take my report! No one ever calls me back and, big surprise, since I requested a canc ..Read Full Review

This company is a complete and total scam! I am so sorry I wasted my money giving them a try. Since I signed up in December of 2011, I have read so many horrible things about this company and it seems like no one can get a repair done. I have been in need of repairs twice and I can not EVER get anyone on the phone to take my report! No one ever calls me back and, big surprise, since I requested a cancellation on my contract, no response there either!! DO NOT WASTE YOUR MONEY!!!! I wish something could be done to prosecute this company for scamming people. ..View less

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Yuliya, arlington, TX

On Jul 03, 2012

STAY AWAY FROM!!! THEY ARE SCAM WILL TAKE YOUR MONEY AND WILL NOT REPAIR ANYTHING!!!!!THEY NEED TO BE REPORTED! MY AC BROKE DOWN AND THEY HAVE ASKED ME FOR PREVIOUS HISTORY OF THE AC, WELL I AM SORRY I BOUGHT THIS HOUSE 5 MONTH AGO WHERE THE FUCK I AM GOING TO GET IT FROM? SO THEY HAVE DECLAINED MY CLAIM! DO NOT GET THIS COMPANY. TOO BAD FOR ME I DID NOT READ ALL THIS REVIEWS BEFORE I GOT IT.

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Leslie Russum, Broomfield, CO

On Jun 15, 2012

Does not stand by their warranty and questions the repairman trying to find every possible way to renege on the contract. The repairman also stated they are the worst and always try to get out of paying for work. I had a control line to the A/C that needed diagnosing and they wouldn't authorize, claiming it was part of the homes electrical system (it's a low voltage control line, NOT part of the home e ..Read Full Review

Does not stand by their warranty and questions the repairman trying to find every possible way to renege on the contract. The repairman also stated they are the worst and always try to get out of paying for work. I had a control line to the A/C that needed diagnosing and they wouldn't authorize, claiming it was part of the homes electrical system (it's a low voltage control line, NOT part of the home electrical!) ..View less

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Robert Rifkin, Palm Desert, CA

On May 14, 2012

I would not touch this company with a ten foot pole. We have been with this company for 1 year. WE submitted our first claim and got an ok from them to reimburse us for the claim. It is now 3 months later with no payment!!! They now do not even answer their phone DO NOT USE THIS COMPANY NO MATTER WHAT!!!!!!!!!!! Bob Rifkin Palm Desert Ca.

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Hedy Grimaldi, Scottsdale, AZ

On Apr 19, 2012

Please do not waste your money. I am contacting the FTC since I purchased this on the internet. For others interested in a class action suit we need to get together. This company should not be allowed to continue to scam the public.

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Wesley J, Atlanta, GA

On Apr 18, 2012

This company is not worth the trouble. I have called in for a repair on a water line and was told by Home Choice to contact a company myself and Home Choice will get the diagnostic to validate coverage and then reimburse as they had no company of their own for the repair in my area. They received said diagnostic over the phone (to a representative) and via email several times each. No contact has been ma ..Read Full Review

This company is not worth the trouble. I have called in for a repair on a water line and was told by Home Choice to contact a company myself and Home Choice will get the diagnostic to validate coverage and then reimburse as they had no company of their own for the repair in my area. They received said diagnostic over the phone (to a representative) and via email several times each. No contact has been made with me and I have routinely called to speak with customer service. The last conversation with a representative was to tell me they never received the diagnostic and I should contact that reps supervisor with the contact info. of the repair company. With this done, I still have not been contacted. We are now over two months with the run around. For the past few days, every time I call the call is dropped immediately and I have tried several phones. I hope this is not a company going under. W.J ..View less

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Sam, Irving, TX

On Apr 11, 2012

I took up a plan with this company last year - on 07/25 for my home in Texas. Below is the info for the sales guy Kevin Schmitt kevins@myhomechoiceplans.com 305-359-5014 After couple of months due to extreme heat my AC unit for my second floor broke and I contacted HomeChoice. They directed me to a local company which came and verified that the unit has to replaced. The local company got a confirma ..Read Full Review

I took up a plan with this company last year - on 07/25 for my home in Texas. Below is the info for the sales guy Kevin Schmitt kevins@myhomechoiceplans.com 305-359-5014 After couple of months due to extreme heat my AC unit for my second floor broke and I contacted HomeChoice. They directed me to a local company which came and verified that the unit has to replaced. The local company got a confirmation from HomeChoice that they would pay - this was in last year of Sep (2011). After the local company fixed my AC unit, HomeChoice declined to pay the amount and I followed up with the company on this over a month. At that point I thought that this was resolved as I did not hear back from the local company nor HomeChoice. Couple of weeks back I got a lawyer's notice saying that I am supposed to pay the local company the dues - more than $1500 and this got me irritated. Already out of job I wanted to get back with HomeChoice - I called them daily from March 26th (that is when I got the lawyer's notice) and every day the customer rep says that either their systems are broke or the manager (Paul Harris) will call me back. I did not get any call and for the past two days - their numbers 1 800 391 5664 and 1 888 747 2334 do not work. This company seems to be a spam. What should I do now? I cannot afford to pay the big bill that has come my way. Is there a way I can get to these guys? How come these people are still out there - why cant one put them in jail. Sam ..View less

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M Morse, Newport News, VA

On Mar 22, 2012

Annual fee was paid, and I'm still under the annual coverage period (May 2011-May 2012). We ended up submitting two claims late last year. I followed Home Choice Plan's rules and the contractor got pre-approved to make the repairs in my home. No reimbursement by Home Choice Plans to the contractor or to my other pre-approved claim that I paid out of my pocket. I feel that I have been outright scammed ..Read Full Review

Annual fee was paid, and I'm still under the annual coverage period (May 2011-May 2012). We ended up submitting two claims late last year. I followed Home Choice Plan's rules and the contractor got pre-approved to make the repairs in my home. No reimbursement by Home Choice Plans to the contractor or to my other pre-approved claim that I paid out of my pocket. I feel that I have been outright scammed by Home Choice Plans, or whatever entity of theirs they now go by (Household Plans, IWASI, Choice Plans, Auto Coverage Plans, Mercury Insurance Group, Auto Warranty Group, Central Mass Home Warranty, Metropolitan Benefit Group, National Service Net, etc.) I filed the BBB complaint and got no where, but per the Miami-Dade Police Department, I was told I can also report my complaint to the Federal Government: "...you may report this incident to the National White Collar Crime Center at www.nw3c.org. Click on 'Overview' on the left hand side, then 'Contact Us'. A link will be available to report this incident. The center links complaints from multiple venues, and may have additional reports on this company. If enough complaints are received about Home Choice Plans, the center will forward the information for all of the cases to the appropriate law enforcement entity." ..View less

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Kaye Parker, Houston, TX

On Mar 16, 2012

I was looking for a Home Warranty and after I THOUGHT I did my due diligence with researching companies I ended up with Home Choice Plans. I signed up in April 2011 and never needed them until about a week ago only to find out that they do not answer the phone or emails. I, like one of the other customers want my money back. They were still drafting my account but are obviously out of business. Extre ..Read Full Review

I was looking for a Home Warranty and after I THOUGHT I did my due diligence with researching companies I ended up with Home Choice Plans. I signed up in April 2011 and never needed them until about a week ago only to find out that they do not answer the phone or emails. I, like one of the other customers want my money back. They were still drafting my account but are obviously out of business. Extremely frustrating. I'm jsut glad I found out now instead of later down the road with a major repair. THEY ARE FRAUD so do NOT use them!! ..View less

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L. Brew, Newport, RI

On Mar 15, 2012

My washing machine agitator broke three weeks ago. A plumber was sent to the house one week after report of request for service. Technician said major part required for repair and would need to put in request to warranty company, that was 2 plus weeks ago. Now service number does not pick up line at all. Seems company is no longer in business or avoiding contact with policy holders.

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Tanisha JOHnson, stockton, CA

On Mar 10, 2012

I purchased the plan on a month by month basis. I talked with someone approximately 6 mos ago regarding my air conditioner. It took a week for a response thank goodness I didnt need them. I called again in the month of February to find that all numbers are dead calls. I want my money back I dont know how to get it. They have a bank account drafting my money every month I want someone to find this c ..Read Full Review

I purchased the plan on a month by month basis. I talked with someone approximately 6 mos ago regarding my air conditioner. It took a week for a response thank goodness I didnt need them. I called again in the month of February to find that all numbers are dead calls. I want my money back I dont know how to get it. They have a bank account drafting my money every month I want someone to find this company so they can be sued for the reckless behavior. ..View less

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Richard Novakovich, Peotone, IL

On Mar 08, 2012

I spoke to a florida attorney that as of Nov 20, 2011 this company is dissolved and not in business. They are still answering the phone and still wanting to quote you which is illegal. Do not give this company any money or you will be out of luck. Thank you.

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Jack J, Oil City, PA

On Feb 28, 2012

Why is this company still in business? We have a broken water heater. We called Home Choice. After several calls over several days, they finally answered, processed our claim and directed a plumber to come to our house. That turned out to be only a 'verification' visit. We paid $65 to have a plumber confirm the heater was legitimately broken, which is what the plumber unequivocably told Home Choice. ..Read Full Review

Why is this company still in business? We have a broken water heater. We called Home Choice. After several calls over several days, they finally answered, processed our claim and directed a plumber to come to our house. That turned out to be only a 'verification' visit. We paid $65 to have a plumber confirm the heater was legitimately broken, which is what the plumber unequivocably told Home Choice. Since then, 1 week later, we have had no calls returned to get the water heater actually repaired. Now when we call the claims line, it appears disconnected. Avoid Home Choice like the plague! ..View less

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Richard Novakovich, Peotone, IL

On Feb 24, 2012

DO NOT WASTE YOUR MONEY!!!! If anyone is interested in doing a Federal Call action lawsuit send me an email. joynov@comcast.net This company needs to be put out of business. I have a judgement against this company and can't get this money either. BBB and Illinois States attorney has been contacted but can't seem to help in this matter. We need to stop these types of companies from taking mone ..Read Full Review

DO NOT WASTE YOUR MONEY!!!! If anyone is interested in doing a Federal Call action lawsuit send me an email. joynov@comcast.net This company needs to be put out of business. I have a judgement against this company and can't get this money either. BBB and Illinois States attorney has been contacted but can't seem to help in this matter. We need to stop these types of companies from taking money and not following what they sell. ..View less

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Richard Novakovich, Peotone, IL

On Feb 22, 2012

DO NOT PURCHASE FROM THIS COMPANY. They are a scam operation. They do not return calls or take care of issues. We paid a year up front and we had a washer go out. When the company was called they set up the service agent ok and we paid the 65.00 when service came. Service called the company and stated the washer needed to be overhauled at a cost of $950.00. We did not get a call back for 2 days and Ho ..Read Full Review

DO NOT PURCHASE FROM THIS COMPANY. They are a scam operation. They do not return calls or take care of issues. We paid a year up front and we had a washer go out. When the company was called they set up the service agent ok and we paid the 65.00 when service came. Service called the company and stated the washer needed to be overhauled at a cost of $950.00. We did not get a call back for 2 days and Home Choice offered us $150.00. Per our paperwork the washer should have been fixed or replaced. Not per Home Choice. We did go to court and was awarded a judgement but the company just does not reply to our request to be paid back. This company has a Better Business rating of "F" in Illinois. Check before purchasing with this company. Richard Novakovich ..View less

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Mrs. Lloyd-Perry, Newport News, VA

On Feb 21, 2012

This company is a SCAM... I had paid for a year worth of service and EVERY time i tried to get in touch with them i never got a response for my tenants. I would call mutliple times a day. I had to eventually pay out of pocket for all repairs and maintenance done on the property. The warranty scamming personnel then began to automatically charge my account and so i got my card cut off. While in the proces ..Read Full Review

This company is a SCAM... I had paid for a year worth of service and EVERY time i tried to get in touch with them i never got a response for my tenants. I would call mutliple times a day. I had to eventually pay out of pocket for all repairs and maintenance done on the property. The warranty scamming personnel then began to automatically charge my account and so i got my card cut off. While in the process my bank turned the company into the fruad department and they told me that it was not an offical business and they did not exist (I dont know how they confirmed that information but they pulled their address). I then was sent to the fraud department where they refunded me for all my money lost to this company. GOOOOO USAA...BOOOOOO HOME CHOICE PLANS!!!! I will be sending the company to JAG to have them black listed from any other military personnel becoming scammed!!! ..View less

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David Leach, Richardson, TX

On Feb 03, 2012

These guys are scam artists of the highest order. They called out of the blue looking for a swimming pool contractor and we agreed to do the work. We were promised a credit card number shortly to pay for our work, but never got anything. The work was done 9/2/2011 and it's now 2/3/2012 and it's impossible to get a response from them. They owe us $434.03 and I've personally made probably 10 calls to t ..Read Full Review

These guys are scam artists of the highest order. They called out of the blue looking for a swimming pool contractor and we agreed to do the work. We were promised a credit card number shortly to pay for our work, but never got anything. The work was done 9/2/2011 and it's now 2/3/2012 and it's impossible to get a response from them. They owe us $434.03 and I've personally made probably 10 calls to them. They actually had the gall to come to us 5 weeks later looking for more work to be done and I told them I'd be happy to as soon as they paid the money owed and it went silent again. In talking to the homeowner she let us know we are not the only ones in this situation and her electrician had never been paid either. We're looking into what our legal recourse can be. Searching for that actually drove me to this site. ..View less

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