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Home  /   Companies /   Liberty Home Protection
icon Last updated: September 17, 2019

Liberty Home Protection

Liberty Home Protection claim that they are one of the leading providers of home warranty in the US. The company is headquartered in Margate, Florida. Liberty Home Protection claims that they have a massive network on repairmen and skilled customer service executives who are dedicated to providing the best possible service. The company claims that their plans are affordable and suited for every type of homeowner, Realtor, seller and home buyers.
Liberty Home Protection
0 / 5
Based on 7 Reviews | Write A Review

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Estimated Appliance Coverage

N/A

Estimated System Coverage

1

No. Of Active States

No

Complaint Resolution Program

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Liberty Home Protection REVIEWS

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Charles Freeman

On Jan 17, 2012

I have had them for awhile now and I must admit that each time I call for service, they tell me my contract has expired though it is a monthly renewable. They also don't seem to have providers in my area for my air system (they wound up paying me the $500 max) and my now plumbing problem (they need to locate a contractor which can take up to 48 hours!). They were very apologetic and sympathetic but that ..Read Full Review

I have had them for awhile now and I must admit that each time I call for service, they tell me my contract has expired though it is a monthly renewable. They also don't seem to have providers in my area for my air system (they wound up paying me the $500 max) and my now plumbing problem (they need to locate a contractor which can take up to 48 hours!). They were very apologetic and sympathetic but that doesn't solve my problem! I'm afraid I have to agree ... BEWARE! I'm looking for a new company as I type. ..View less

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gwen bradley kc mo

On Nov 09, 2011

I have been with this company for two years and each year has gotten worse. I pay in full at the first of each year and when I call for service request they tell me, that my account is not active and the nightmare begins. Several times they claimed to have straighten out the mix up, but to no avail. I am waiting for a plumber to come out now. Their solution to service request is for the customer to find ..Read Full Review

I have been with this company for two years and each year has gotten worse. I pay in full at the first of each year and when I call for service request they tell me, that my account is not active and the nightmare begins. Several times they claimed to have straighten out the mix up, but to no avail. I am waiting for a plumber to come out now. Their solution to service request is for the customer to find and pay for the repairs out of pocket and then be reimbursed.I thought that is what I paid for them to do.. CUSTOMERS BEWARE THIS IS NOT THE COMPANY YOU CAN TRUST!!!! ..View less

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Sherry Henderson, NV

On Sep 05, 2011

On Friday, we noticed our garage door spring broke and since we have Platinum Covereate with Liberty Home Protection, we attempted to call them. No matter what number we called and pressed #2 for service, the phone line comes up with a busy tone. I have tried calling over 200 times on the weekend and still have gotten this tone. What would happen if our AC was out? This is TOTALLY UNACCEPTABLE for a ..Read Full Review

On Friday, we noticed our garage door spring broke and since we have Platinum Covereate with Liberty Home Protection, we attempted to call them. No matter what number we called and pressed #2 for service, the phone line comes up with a busy tone. I have tried calling over 200 times on the weekend and still have gotten this tone. What would happen if our AC was out? This is TOTALLY UNACCEPTABLE for a warranty company. I even tried calling Saveology who apparently manages their sales and NO ONE could help. As soon as we get our garage fixed we are dumping this group because of their TERRIBLE customer service.. non-existent for the weekend! ..View less

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Jeff Bosley, Lumber Bridge, NC

On Oct 29, 2010

We have wasted many hours on the phone with them to resolve two seperate issues. The first was finally resolved by us finding our own repairmen through our own research. The second issue was strung out by them for 3-4 weeks. We double checked everything we were told and found out they were not always right about the information they offered. Poor quality, questionable service reps, and they will screen y ..Read Full Review

We have wasted many hours on the phone with them to resolve two seperate issues. The first was finally resolved by us finding our own repairmen through our own research. The second issue was strung out by them for 3-4 weeks. We double checked everything we were told and found out they were not always right about the information they offered. Poor quality, questionable service reps, and they will screen your claims for high cost service and will find a way not to cover it. ..View less

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Audra, Bonny Lake, WA

On Oct 04, 2010

I would not call this company a scam but a poor quality company...yes. I had them for a year and experienced 3 issues. It did take them a while to find service personnel to come to the house. After some investigation, this is because the service personnel need to agree to the work before they get paid (1-4 weeks later). Although, the work was done to a good quality. So after I had seen one of my qua ..Read Full Review

I would not call this company a scam but a poor quality company...yes. I had them for a year and experienced 3 issues. It did take them a while to find service personnel to come to the house. After some investigation, this is because the service personnel need to agree to the work before they get paid (1-4 weeks later). Although, the work was done to a good quality. So after I had seen one of my quarterly payments (the 4th) for my second year of service had not been withdrawn, I called to see if there was an issue. Here is where they told me their "computer" had taken out three extra payments, and my chosen plan was not even in existence any longer. I explained my disapproval with the company after (1) not informing me of the expiration date (2) taking out payments and not noticing until I called to see what the issue was, (3) the representative could not call me back on three separate occasions as stated she would, (4) I was told a year previously that the plan would automatically renew itself, and obviously it didn’t…only the taking of my money renewed. I offered to stay with the company if they gave me some deal on my next plan. After all the company did, I was willing to let them redeem themselves. They would not even give me a small percentage off. I have just hung up the phone to receive my refund of over $200 and I was still being lied to about the female calling me this morning. I have one number on my account, there was no missed call nor voice mail on my cell...I hate being lied to!!!! (PS this chicks name was Jennifer.) I would have recommended this business a year and a half ago but now...sorry go somewhere else. ..View less

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Matt Wertz

On Jul 14, 2010

I've been a customer of Liberty for 2 years and evertime I placed a call, they would state that my payments were not up to date. I would have to pull my banking statement and fax it to them everytime to prove I was up to date. This is especially frustrating due to me being setup with an automatic payment. The last time I placed a call, they sent a tech out to check out my AC. When the tech called them to ..Read Full Review

I've been a customer of Liberty for 2 years and evertime I placed a call, they would state that my payments were not up to date. I would have to pull my banking statement and fax it to them everytime to prove I was up to date. This is especially frustrating due to me being setup with an automatic payment. The last time I placed a call, they sent a tech out to check out my AC. When the tech called them to aprove the call, they stated it would not be approved. I asked them why and they stated that they decided to drop all coverage in Virginia and my policy was closed. They didn't call me or send an email or anything to alert me of this they were alos still pulling the money out of my account. So, I had to pay the tech to fix my AC, stop payment to Liberty and am still waiting for a refund from them of the money they pulled for 4 months that apparently my coverage was cancelled. ..View less

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Robert L Long

On May 21, 2010

My understanding was that they would replace a covered item if it could not be repaired. First experience was my AC. When I phoned for claim, they advised they had no service people in area, and I could pay to have it done, and be reimbursed. When the service person phoned he could not get through. I finally purchased new unit. After writing to corporate, they agreed to pay for the previous repai ..Read Full Review

My understanding was that they would replace a covered item if it could not be repaired. First experience was my AC. When I phoned for claim, they advised they had no service people in area, and I could pay to have it done, and be reimbursed. When the service person phoned he could not get through. I finally purchased new unit. After writing to corporate, they agreed to pay for the previous repair quote, about 20% of the cost of the new unit. About a year later my range went out. I phoned them, they promptly sent a repair person. 2 days after arriving, he phoned to advise a part was no longer available, and Liberty would contact me within 5 days. They never contacted me, I phoned them twice a week, I was advised it was in committee for a decision, for 2 months. Finally when I called they advised me they would pay me $200. towards a new unit. The replacement unit was $1100. They advised me that they had the option of replacing the unit or giving me the marked value of the existing working unit. I was very unhappy, at the end of this term, I will change companies. ..View less

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