Lowe’s is the century-old nation’s largest home improvement retailer, serving over 19 million customers per week. You can avail of their services in any part of the country, as they are available in all 50 states.
Lowe’s protection plans cover various products, including appliances, tools, and outdoor power equipment. Along with the repair and replacement services, they offer certain benefits like Payback Reward, Keep It Running Reward, Repair Quick, etc.
This Lowes Protection Plan review is a product of detailed research conducted by our editorial team. We analyze each component of the company’s services and various customer reviews so our review can help prospective homeowners with
- Plans, pricing, and coverage details
- Exclusions, dollar limits, and fine print
- A step-by-step guide to filing claims
Company At A Glance
|Years In Business||20|
|Plan Costs||$5 - $350|
|Coverage Limits||As per item’s value|
|Option To Pick Your Own Contractor||No|
Why Lowe’s Protection Plans?
- Lowes completes over 19 Million transactions per week
- The company offers services in all 50 states
- Lowe's expertise can be seen through its experience of a century
- Lowes does not mandate any waiting period to start the services
latest Lowe’s Protection Plans reviews
Paul siverling , VA, Amherst
We bought a Whirlpool French door refrigerator in July 2022.It is now Aug.2023.we have had nothing but trouble with this refrigerator. Several service calls on it for the same problems.Finally Assurance who services Lowes plans.Agreed to buy back the refrigerator.They we’re very professional in handling our problem.We we’re very pleased with the service we received.However We do not recommend Whirlpool refrigerators.Never again.TCJ , SC, Lynchburg
I purchase a refrigerator a approximately 5 years ago that has required multiple repairs for the same issue. Lowes made the decision to replace under their warranty. I appreciate this type of customer service and makes me a lifelong customer of Lowes and its warranties.Vera Conner , FL, Cape Coral
I am so thankful I took their extended warranty on Sears Elite refrigerator because the ice maker broke when it was still under warranty with Sears A&E Factory Service - they were horrible. Worse company ever to deal with over the phone. The service tech was ok but boy oh boy the phone service was horrible and ordering warranty parts. Started dealing with Customer Care Appliance Service that Lowes has here in Ca** Cor**, FL and the service tech was outstanding. It was worth the money.Robert Sullivan , TX, Wichita Falls
Calling was tortuous but got appointment for mr washer within 14 days. More like 4 days. Called me to make appointment. Called day of to tell me on way. Came, fixed. Turns out it was a plugged filter that should be checked by me every 3 to 4 moths. Happy. But the calling to make appointment was tortuous.Raul Martinez , FL, Tampa
I always buy extended warranty plan.When I need it the plan has worked.I want to mention the excellent skills and customer services provided by ***** from Arburquerque.She is an model example how customer service should be .Professional ,kindness and a person you can true.She goes extra miles .Ashley Romero , NM, Albuquerque
HIGHLY recommend Lowe\'s Extended Warranty!! Prompt and friendly service!!
Consumers Advocate4.4/5 (28)
Site Jabber2.8/5 (1,468)
Pros & cons of Lowe’s Protection Plans
- Offers multi-year coverage
- Doesn’t charge a deductible
- Offers coverage for only one product per plan
- Comparatively expensive than most comprehensive plans
Lowe’s Protection Plans Covered States
Lowe’s Protection Plans offers services in all 50 U.S states.
Lowes Protection Plans
You can buy Lowe’s protection plans with the items purchased from Lowe’s. Also, in the case of appliances, you can have a joint protection plan for two to three appliances. Over 55 items are eligible for Lowe’s protection plans, categorized under eight groups.
- Major Appliances
- Grills & Smokers
- Power Tools
- Small Appliances
- Outdoor Power Equipment
- Heating & Cooling
- Water Heaters
Lowe’s plans cover outdoor equipment, grills, power tools, and other items in addition to major home furnishings; due to which its offers can be considered extensive compared to other home warranty plans on the market.
Along with the plans, customers can also avail of benefits and rewards programs offered by Lowe’s, which can be regarded as another plus of the company. First, let’s take a look at the coverage in detail:
Grills & Smokers
Outdoor Power Equipment
Heating & Cooling
Food Processors & Slicers
Coffee & Espresso Makers
Drills & Drivers
Power & Tile Saws
Gas Fire Pits
Water Softener Systems
Water Filtration Systems
Electric & Gas Traditional Water Heaters
Electric & Gas Tankless Water Heaters
Note: Lowe’s does not provide coverage for optional items.
Lowe’s Protection Plan Exclusions
Lowe’s protection plans have a set of limits and exclusions. They do not cover repairs or replacements caused by intentional or accidental damage, rust, liquid spills, acts of God, environmental factors, etc.
Failures or breakdowns caused by manufacturer defects, improper or lack of preventive maintenance, and pre-existing conditions are grounds for Lowe’s warranty claim denial. Consumable parts failure, unauthorized repairs, and wilful abuse or neglect may also lead to the claim denial.
Apart from exclusions, the limit of liability under protection plans for any single claim does not exceed the retail cost of your item.
Lowes Protection Plan Cost
The prices of Lowe’s protection plans are distinct for each product according to its original value. A one-time fee ranges from $4-$400 depending on the item’s price and the plan’s duration.
For reference, take a look at the below-mentioned prices for major appliances.
Price Of The Item
2 Laundry Appliances
2 Kitchen Appliances
3 Kitchen Appliances
*ea. – pricing for each appliance.
Also, where other companies charge $75 to $100 as service call fees, Lowe’s does not levy any amount of deductible on repair or replacement services, which is an advantage for the customers.
Note: The prices mentioned above are for major appliances. We recommend you take a free quote from the company to know the exact pricing for the items you require coverage.
Lowe’s Protection Plan Discounts
Lowes offers the following benefits
- Payback Reward- 30% cashback on the plan if no service call is placed before plan expiration.
- Keep It Running Reward- 50% on water filters, lines, rinse aids, cooktop cleaners, and more.
- Restock Your Food Rewards- Lowe’s will provide up to $300 per food loss incident if it is caused due to a faulty freezer or refrigerator.
- Repair Quick- Lowe’s will provide repair within seven days or offer you a one-time payment of $50.
Some other value-added services include Reinstallation Labor and Lowe’s TechConnect. You can find more details on these rewards in your service agreement, so read it carefully.
Trustworthiness & Customer Service Of Lowe’s Protection Plans
Lowe’s is the second largest home improvement retailers in the United States, operating since 1921. With over 100 years of experience, the company has created a significant brand presence across the country.
Lowe’s offers a set of home protection plans with customer benefits. According to customer ratings on our website, Lowe’s holds an average rating of 2.5/5; showing areas for improvement.
There have been some discrepancies regarding customer service representatives and technicians that could be improved. But, several customers have also mentioned satisfaction with the services and value for money.
On the whole, Lowe’s home protection plan offerings, certain rewards, and benefits make it an attractive choice for anyone looking to secure their Lowe’s purchases. Also, the company should look into the complaints and work on them to enhance customer engagement.
How To Buy A Home Warranty From Lowes Protection Plan?
You can purchase a Lowe’s Protection Plan when buying a product eligible for warranty coverage. You can purchase plans on its website. You can also get a free quote from HomeWarrantyReviews and decide on your purchase by reading Lowe’s fine print and ensuring you understand its offerings.
Although, you must be aware of some factors influencing your home warranty purchase choice. Check those out in our detailed post on how to buy a home warranty.
Lowes Protection Plan Claim Filing Procedure
Follow the listed steps to place a service request at Lowe’s –
- Call Lowe’s Protection Plan phone number – 1-888-77LOWES (56937) to reach the Plan Administrator, text 1-888-7784109, or place an online request at Lowes/help/protection plans.
- The request will be verified and approved if the item’s covered. Note that Lowe’s will provide services only if the request is supported by the Plan Administrator, who is available 24/7.
- Lowe’s will send a technician to your house to fix the issues.
- If the item’s not deemed repairable, a replacement or cash instead of replacement will be offered.
- You can also place an emergency service request with Lowe’s at no extra charge.
At HomeWarrantyReviews.com, we are dedicated to providing in-depth home warranty reviews so you can choose the best home warranty company & make the most out of it. We examine, compare, and analyze the companies on the following factors:
- Cost-effective: We compare the costs of home warranty plans and determine if those are cost-effective. The pricing includes monthly/annual premiums, deductibles, and customer discounts.
- Coverage: We compare the plans offered by different home warranty companies. The coverage includes systems, appliances, and additional offerings.
- Claims: We look at customer reviews and determine how satisfied they were with the claims filing procedure, settlement, and response times.
- Transparency: We verify if the home warranty company is licensed within the appropriate industry and offer details on the CEOs, contractors, and several settled claims.
- Uniqueness: We examine whether the company offers additional services, advantages, or coverage alternatives that set them apart.
- Customer Engagement: We assess home warranty companies’ determination to respond to consumer problems in our Complaint Resolution Program.
Editorial Note On Lowe’s Protection Plan
Our editorial analysis suggests that Lowe’s protection plans can be a good option if you have purchased appliances from their store and are looking for extended coverage. It may be an option if you’re also considering a multi-year plan.
However, their coverage costs are higher than packaged plans, so it may not be the best choice if you’re on a tight budget.
Lowe’s Protection Plans can be a way for customers to extend the protection on their home items. However, we always encourage customers to ask for quotes and read the fine print before purchasing a plan.
Quick Details About The Company
Here are some details about Lowe’s that will help you know more about the company. Take a look:
Year Of Establishment
Mooresville, North Carolina, United States
Type Of Company
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- We allow users to connect directly with the company's representatives to resolve issues through our Complaint Resolution Program
Frequently Asked Questions (FAQs)Q.
Is Lowe's Protection Plan Transferable?
If you sell the product under Lowe’s protection plan, you can also transfer the protection to the new owner. You need to contact the Plan Administrator with the new owner’s contact information, date of transfer, and plan reference number.Q.
How Long Does Lowes Extended Warranty Last?
Lowe’s offers multiple warranty periods for their protection plans. The most common ones range from 2 to 5 years.Q.
Is Lowe's Protection Plan Legit?
Yes, Lowe’s is legitimate, and the company has been operating for over a hundred years. However, the company sometimes has received complaints due to its claims processing procedure.Q.
How Do I Activate My Lowe's Protection Plan?
Lowe’s protection plans are offered to you as an option while purchasing a product that is eligible for coverage. The products generally eligible for Lowe’s protection plans are dehumidifiers, washers, dryers, power tools, etc.
You can activate your protection plan when the covered item breaks down and needs repair or replacement. You can call, text, or email the Plan Administrator to approve the claim, after which the broken item will be repaired or replaced.Q.
Is Lowe's Protection Plans Refundable?
Yes, Lowe’s protection service plans are 100% refundable within the first 30 days, less the cost of any labor, service, reimbursement, etc., you received under the plan. After the initial 30 days, you will be eligible for a pro-rata refund of the price of the plan. However, we recommend reading the terms and conditions properly.Q.
Lowe's Vs. Home Depot: Which One Offers The Better Appliance Warranty?
Lowe’s and Home Depot’s protection plans offer extended warranties for appliances and other general merchandise. Both companies’ prices, coverage, and benefits are comparable.
Home Depot beats Lowe’s by a small margin in certain aspects like service guarantees, coverage for a couple more items, the scope of their benefits, and more. However, both companies need better customer feedback regarding their coverage and claims process.Q.
Does Lowe's Replace Devices If They Cannot Repair Them?
If Lowe’s determines that the device is beyond repair, the company may offer new, rebuilt, or refurbished items with similar or equal features and functionality as the original product. However, if the company pays for a non-repairable device or provides a replacement, you will no longer own the product, and its ownership will pass on to Lowe’s.Q.
How Long Does Lowe's Take To Repair Devices?
Lowe’s usually provides repair services within 7 – 14 days. However, if they cannot repair within their given timeline, the company will pay the repair costs or a $50 one-time payment over the contract period. If the plan includes onsite pick-up or service, the turnaround time begins when you contact the Plan Administrator and report the issue.
If you cannot get the first appointment, the turnaround time begins at the first service visit. If your contract does not include onsite pick-up or service, the turnaround time begins once the product has been delivered to the location. This clause does not apply to freezers or fridges.Q.
Does Lowe's Cover Outdoor Power Equipment?
Yes, Lowe’s covers outdoor power equipment. Some include portable generators, trimmers, log splitters, pressure washers, edgers, snowblowers, riding mowers, chainsaws, and tillers.Q.
Will Lowe's Cover Reinstallation Labor Charges?
Yes, Lowe’s covers reinstallation labor charges but only for some products. The company will cover professional reinstallation charges if your water softener or filtration is not repairable and needs to be replaced.
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