OneGuard Home Warranty Reviews 2023

OneGuard Home Warranty Plans & Coverage 

OneGuard operates in three states and offers plans to homeowners through a sister company American Home Shield. It offers the following plans to homeowners, including the major home systems and appliances. As AHS has separate plans for appliances and systems, the customers are happy with the offered options. 

• ShieldSilver: Helps protect 14 major systems
• ShieldGold: Helps in protecting 23 major home systems and appliances 
• ShieldPlatinum: Covers everything from ShieldSilver and ShieldGold, along with some additions.

Optional Coverage 

The roof leak repairs limit is optional with ShieldSilver and ShieldGold plans but is included in the ShieldPlatinum plan. 

Note: If you want to check individual pricing, going through OneGuard Home Warranty’s sample contract will provide detailed information. 

OneGuard Home Warranty Exclusions 

The company has certain exclusions in its service agreement, as the coverage limits range from $6,000 to unlimited. The following things are not covered under the policy: 

• Routine maintenance, flues, venting, exhaust lines, chimneys, cosmetic damage, home management systems, fire sprinkler systems, radon monitoring systems, mold, bio-organic growth, rot, fungus, and pest damage.
• The company is also not responsible if a repair or replacement is needed if the malfunction is because of missing parts, equipment, or components. 

Find out more limitations and exclusions here:

Source: Exclusions Details From AHS Offical Sample Contract

OneGuard Warranty Cost 

As AHS offers the plans for OneGuard, the cost of the plans are identical, starting from $29.99 per month. The deductible amount can vary and can be $100 or $125. 

Note: The cost will vary as per the deductible 

 OneGuard Warranty Discounts 

The company offers a limited-time 50% discount on purchasing ShieldSilver and ShieldGold. 

Trustworthiness & Customer Service Of OneGuard Home Warranty

Although OneGuard offers AHS plans due to their collaboration, their services have a mixed response from customer reviews. The company has received a rating of 3.5/5 on our platform, with many customers calling them trustworthy. They have also received complaints about claim refusals, which is an area of improvement for the company.

On other platforms, such as BBB and Google Reviews, the company has a score of 2.5/5 and 3.9/5, respectively. As its plans are offered by AHS, OneGuard has the responsibility of claim acceptance and services. The above scores from customer reviews indicate that they have scope for improvement, especially with claim approvals.

We think that OneGuard should convey all the terms and conditions to the customers know about the plan inclusions and there are less chances of claim denials. Rectifying this issue can improve its reputation in the market and help them acquire new customers in the long run. 

OneGuard Home Warranty Claim Filing Process

You can file a claim through the customer portal or the customer service number if a covered appliance or system malfunctions. Follow these simple steps to place your service request:

• File a service request online on OneGuard Home Warranty’s website or via the OneGuard Home Warranty phone number available 24/7.
• A service technician will contact you within four working hours to schedule an appointment at the time of your convenience.
• The technician will diagnose the problem and suggest repair or replacement. Upon completion of the service, you must pay the necessary service fee.

How To Buy A Home Warranty From OneGuard Home Warranty?

As OneGuard has tied up with AHS to provide plans, you can get a quote from OneGuard or AHS website to purchase a plan. You can also call them to talk to their sales representatives to initiate the sales process. To get detailed insights on the process read our blog on how to buy a home warranty.

Methodology 

At HomeWarrantyReviews.com, we want to offer users in-depth home warranty reviews to help them make the right choice. We examine, compare, and analyze the best home warranty company based on the following factors:

• Cost-effective: We compare the costs of home warranty plans and determine if those are cost-effective. The pricing includes monthly/annual premiums, deductibles, and customer discounts. 
• Coverage: We compare the plans offered by different home warranty companies. The coverage includes systems, appliances, and additional offerings.
• Claims: We look at customer reviews and determine their satisfaction with the claims process, settlement, and response times.
• Transparency: We verify if the home warranty company is licensed within the appropriate industry and offer details on the CEOs, contractors, and several settled claims.
• Uniqueness: We examine whether the company offers additional services, advantages, or coverage alternatives that set them apart.
• Customer Engagement: We assess home warranty companies’ determination to respond to consumer problems in our Complaint Resolution Program.

Editorial Note On OneGuard Home Warranty 

The company has stopped offering its coverage options and has instead began selling AHS plans on its website. This effectively means that AHS has taken over its operations as a result, customers are encouraged to read the AHS review in detail before making a purchase. 

Quick Details About The Company