N/A
Estimated Appliance CoverageN/A
Estimated System Coverage8
No. Of Active StatesNo
Complaint Resolution ProgramORA Home Warranty Reviews
Jaclyn Corio, Saint Clair Shores, MI
On Oct 05, 2020
Today my fiancé and I decided to call ORA to check what was covered under our home warranty as our realtor had recommended after we closed on our first home last month. ****** was one of the rudest people I have ever spoken to and not only spoke to us as though we had no idea what went into keeping a home up, she also accused us of trying to use the warranty to fix "all the problems in our ..Read Full Review
Today my fiancé and I decided to call ORA to check what was covered under our home warranty as our realtor had recommended after we closed on our first home last month. ****** was one of the rudest people I have ever spoken to and not only spoke to us as though we had no idea what went into keeping a home up, she also accused us of trying to use the warranty to fix "all the problems in our home" when we were simply trying to see what the warranty actually covered. I guess I will not be using this warranty for our home because I would rather pay out of pocket to fix things than to ever have to deal with the horrible customer service at ORA. I suggest you fire ****** and find someone who actually knows how to talk to people in an inviting and informative tone instead of a condescending and brash tone. ..View less
HelpfulFumiko, Cleveland, OH
On Aug 19, 2019
Working with this company has been the worst part of being a home owner. I purchased my home in March 2019. I have had to contact this company twice. The first time after giving me such a hard time and then ultimately telling me that the cause of the problem was not covered under my warranty. The next time is when my hot water heater tank ruptured and after almost a WEEK of going back and forth, sending ..Read Full Review
Working with this company has been the worst part of being a home owner. I purchased my home in March 2019. I have had to contact this company twice. The first time after giving me such a hard time and then ultimately telling me that the cause of the problem was not covered under my warranty. The next time is when my hot water heater tank ruptured and after almost a WEEK of going back and forth, sending pictures and invoices they have YET to replace. Even after I explained that I have 3 small children...nothing. Deb is by far the worst person to speak to. She is extremely condisending, rude, unprofessional and questions any and everything that ou and even the professionals have to tell her. They deserve negative stars. Consumers deserve better. I hope any sellers that are giving away THIS company's warranty as a "bonus" rots in the hottest depths of Hell. Sad and unjust to say the least. ..View less
HelpfulMike, Royal oak, MI
On May 15, 2018
Terrible customer service run out of a mom and pop warranty group. First off did not have a plumber that they could even recommend. When they did finally recommend the plumber, they no showed. After providing 2 separate quotes they continued to be sure that the plumbers were wrong and fight over the phone for hours. At the end of the day save your money. Only was using them as they were a hom ..Read Full Review
Terrible customer service run out of a mom and pop warranty group. First off did not have a plumber that they could even recommend. When they did finally recommend the plumber, they no showed. After providing 2 separate quotes they continued to be sure that the plumbers were wrong and fight over the phone for hours. At the end of the day save your money. Only was using them as they were a home warranty purchased by the seller of the home. Will be buying a different home warranty right away by a reputable company. ..View less
HelpfulDiana R, Sunbury, OH
On Sep 08, 2017
This company deserves "0" stars. Unbelievably rude, unprofessional, and will do absolutely anything to argue with you to get out of paying for repairs or replacements. They question the service tech, as if he was not recommended by them in the first place and has no idea how to do his job. I have a quote to fix the appliance in question, but they will not reimburse the amount that was quoted ..Read Full Review
This company deserves "0" stars. Unbelievably rude, unprofessional, and will do absolutely anything to argue with you to get out of paying for repairs or replacements. They question the service tech, as if he was not recommended by them in the first place and has no idea how to do his job. I have a quote to fix the appliance in question, but they will not reimburse the amount that was quoted. They are telling me another number that they supposedly agreed to with the service tech, even though that number is not on the quote that I received from the service company. ..View less
HelpfulDRLiimatta, Grand Blanc, MI
On May 24, 2017
They have no intention of reimbursing you for anything. The female claims rep is unbelievably unprofessional and rude, talking over you and the service tech, accusing them of overcharging w/o a clue. Save your money, flat out terrible!
HelpfulRobert Sebesta , La Porte, IN
On Feb 01, 2017
So far. Awful company to deal with. I don't know the woman's name but she was rude to my wife and the garage door company! She has my wife climbing all over the garage for serial numbers and age of the garage door. The paperwork says nothing about serial numbers or age of items but now they are an issue. Probably going to have to contact an attorney! NOT HAPPY!
HelpfulAnthony Badway, Carol Stream, IL
On Dec 16, 2016
I am a realtor and have been using ORA Warranties for 12 years. During the sale of my property, my thermostat went out the day of closing. I called the warranty company first as is always required, they directed me to call my HVAC expert. Who promptly replaced the Stat. Will receive a check shortly from ORA to reimburse minus my deductible. I am very happy with this warranty for the price.
HelpfulJay H, North Aurora , IL
On Aug 23, 2016
Worst company ever and shouldnt be in business everything people said is true. Watch out for deb she is a beep beep
HelpfulDick smith, Hollister, MO
On Aug 05, 2016
They claim to be a home warranty company...but in reality they are a service company and only pay for parts ..and then cut the price in 1/2. Worst company to deal with!!!!!!!
HelpfulN Brewer, Jeffersonville, IN
On Jun 06, 2016
Horrible company. They sound all nice on the phone when you initially call, acting all concerned. Don't let that fool you, they're only concerned with finding every little thing they can to deny your claim. The water heater flooding your garage after hours? you better get several different opinions and have each plumber speak to the warranty company before having on the work done. Water leaking into your ..Read Full Review
Horrible company. They sound all nice on the phone when you initially call, acting all concerned. Don't let that fool you, they're only concerned with finding every little thing they can to deny your claim. The water heater flooding your garage after hours? you better get several different opinions and have each plumber speak to the warranty company before having on the work done. Water leaking into your garage from your shower? They don't cover repair, only replacement. So, all in all this is the worst customer service I've ever had, they lie and tell me they explained everything clearly, when I know I followed their instructions to the letter to ensure they didn't have reason to deny my claims. Doesn't matter, they'll find, or create more reasons to deny the claim. Even a so called supervisor hung up on my wife. ..View less
HelpfulR. Mattucci, Lapeer, MI
On May 17, 2016
Simply save your money, this is the worst Home Warranty available, they look for ways to not have to pay, pending refund now, the hassle alone isn't worth your out of pocket expense. My recommendation is to not waste your time here.
HelpfulDiane Beyersdorfer, Santa Claus, IN
On May 06, 2016
Absolutely no help. No amount of information is ever enough for them. They are rude on the phone. This warranty isn't worth the paper it is printed on. Don't waste your money.
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