Sensible Home Warranty
Sensible Home Warranty (SHW) is a company that offers comprehensive home warranty plans that are designed to meet specific requirements and budget needs. The company claims that their products are cost-efficient and helps save time and money without much hassle. SHW has many services and features to offer to their customers.
Premium
$295
Deductible
$50
Coverage Limits
N/A
BBB Rating
F
Active States
45
Complaint Resolution Program
No
833-809-7446N/A
Estimated Appliance CoverageN/A
Estimated System Coverage45
No. Of Active StatesNo
Complaint Resolution ProgramSensible Home Warranty REVIEWS
Lakesha Smith, Little Rock, AR
On Apr 18, 2017
My sister and I were both scammed by this company. I had a warranty with them for 4 years and recommended them to my sister. They went out of business 1 month after they took her money. I felt terrible. I only renewed for one year, but she paid for 3!
HelpfulTravis Palmer, Boise, ID
On Sep 17, 2015
I too feel to the scam of paying for warranty and needing washer replaced they never paid after about 100 calls and BBC reporting. Now they are close and have been banned from business with lawsuit in Utah. Check the BBC webpage for details. I am up for a class action law suit but they have or will just fill bankruptcy, if a president wants my vote put CEO of companies such as this behind bars, for God's ..Read Full Review
I too feel to the scam of paying for warranty and needing washer replaced they never paid after about 100 calls and BBC reporting. Now they are close and have been banned from business with lawsuit in Utah. Check the BBC webpage for details. I am up for a class action law suit but they have or will just fill bankruptcy, if a president wants my vote put CEO of companies such as this behind bars, for God's sake Martha Stewart went to jail for less of a violation.I would even give my over 2k loss of this scam to their political campaign! ..View less
HelpfulSam Hill, Scottsdale, AZ
On Aug 05, 2015
We bought a two year warranty 0n March 24, 2014. Today (Aug 5, 2016), when the air conditioner stopped working, we attempted to contact the company. We were shocked to learn that the company went out of business in May 2014. In reading comments from other disgruntled "customers" it appears this company continued selling their special discounted two year warranty right up to the moment they clos ..Read Full Review
We bought a two year warranty 0n March 24, 2014. Today (Aug 5, 2016), when the air conditioner stopped working, we attempted to contact the company. We were shocked to learn that the company went out of business in May 2014. In reading comments from other disgruntled "customers" it appears this company continued selling their special discounted two year warranty right up to the moment they closed their doors. Shame on the President, Harris E. Gindy. He should be sued for fraud. ..View less
HelpfulAudrey Boudreaux, Kelseyville, CA
On Oct 27, 2014
In 2012 we purchased 2 policy's for 2 homes for 2years coverage. Coverage was good until Dec. 2014.... Never was happy with services @ either home..Today I attempted to call for a repair, found out Sensible has been out of service since May..We were never notified & wonder if anyone was..I spoke to our credit card company which was used to pay for Sensible..Nothing can be done @ this time, due ..Read Full Review
In 2012 we purchased 2 policy's for 2 homes for 2years coverage. Coverage was good until Dec. 2014.... Never was happy with services @ either home..Today I attempted to call for a repair, found out Sensible has been out of service since May..We were never notified & wonder if anyone was..I spoke to our credit card company which was used to pay for Sensible..Nothing can be done @ this time, due to the fact, it's been over the 90 day limit..Can anything be done to get money back from this "rip-off" Co. ?????!!??!! ..View less
HelpfulMaurice Hart, Tucson, AZ
On Sep 24, 2014
They took me for $1500.00 Helpful Information: Sensible Home Warrenties main office is in New York. Please send your complaints and get a case number from the New York Assistant Attorney General: Matthew Eubank 55 Hanson Place, Suite 1080, Brooklyn, NY 11217 Phone (718) 722-3949 Fax (718) 722-3951 I am trying to get a class action law suit against them
HelpfulVictor, Corona, CA
On Jun 30, 2014
Sensible Home Warranty company charged me $930 for a 3-year policy, and then they ran away with my money. I called them and emailed them, but no responses. The owner of this company should go to jail.
HelpfulOlga Blackwell, Las Vegas, NV
On Jun 13, 2014
when my microwave stopped working they sent one vendor out. A part was replaced but the microwave was still not working. I was waiting for another part replacement. After a month I called to find out that Sensible was no longer using that vendor. They sent another vendor. That vendor took my microwave to be repaired. Then after several weeks I called the vendor to find out that Sensible had not pai ..Read Full Review
when my microwave stopped working they sent one vendor out. A part was replaced but the microwave was still not working. I was waiting for another part replacement. After a month I called to find out that Sensible was no longer using that vendor. They sent another vendor. That vendor took my microwave to be repaired. Then after several weeks I called the vendor to find out that Sensible had not paid them for several service calls. This vendor would not return my microwave. I accepted a buyout of $650 from Sensible, but they never sent this amount. It has been about 10 months. I have reported them to the BBB and to the Nevada Division of Insurance. Don't use this company. ..View less
Helpfuljfrost, whittier, CA
On Jun 08, 2014
actually i would give this company zero stars!!!! They do not answer the phone and promised reimbursement for burse pipe never arrived. They are unethical and at this point since they are never answering calls or emails I can only guess they are out of business. If not don't waste your money, they are worthless.
HelpfulSensible Home Warranty, Henderson, NV
On Jun 05, 2014
The company is a complete Fraud. I have had one item taken care of but the vendor was never paid. I also was due 375.00 for the authorizing to get my own technician for the washer and dishwasher that failed on us. The max out dishwasher repairs to 125.00 and 250 for a washing machine. But not only do they limit what they say they will cover the never paid me a dime. I filed a pool claim 3 months ago and ..Read Full Review
The company is a complete Fraud. I have had one item taken care of but the vendor was never paid. I also was due 375.00 for the authorizing to get my own technician for the washer and dishwasher that failed on us. The max out dishwasher repairs to 125.00 and 250 for a washing machine. But not only do they limit what they say they will cover the never paid me a dime. I filed a pool claim 3 months ago and am still waiting for a repair. The check promised is still in the mail now for 6 months. Don't waste your time or money this company is a total fraud. I am currently starting litigation to recover my premium for this year last years I am told I can not recover by my attorney. ..View less
HelpfulLoraine, Temple Hills, MD
On May 30, 2014
My complaints are very similar to what has already been written here.... Selected Sensible Home Warranty almost 3 years ago based on the customer reviews posted online. But when I actually needed the service, it took over two weeks to get a technician to service my heating unit. (Of course it stopped working as the Polar Vortex hit... and it snowed, snowed, snowed...) After 6 days of not hearing from a ..Read Full Review
My complaints are very similar to what has already been written here.... Selected Sensible Home Warranty almost 3 years ago based on the customer reviews posted online. But when I actually needed the service, it took over two weeks to get a technician to service my heating unit. (Of course it stopped working as the Polar Vortex hit... and it snowed, snowed, snowed...) After 6 days of not hearing from a technician, I called SHW to inquire about the service. I was told the first technician they contracted was unavailable for SOME reason, the 2nd did not service my area. It took over a week more to hear from a technician. And the technicians.... The hours are NOT convenient with their hours. I was finally able to get a technician, but the company itself was not on one accord. After speaking with someone, supplying my information, & setting up a service appt, I was told they would confirm it on the Monday of the appt. I called several times, got no one & of course they were a no show. When someone did finally come out, it was the day after back to back snow storms and I had to sleep elsewhere as it was too cold to sleep in my home. I left a message for the technicians to see if they were going to be able to make the call due to the weather. No response to my message, so I did not risk driving to unplowed streets to sit in a cold home on the hopes someone would show up. But they did show up and of course I was not there. I had to then wait another two days. When the technician did look at my heating unit, he identified issues, one of which included carbon monoxide escaping the unit. BUT he said it should not be a problem since my heating unit was in a room off of the patio & the gas fumes could just go outside... The technician "rigged" the heater so that I would have heat, but he had to check with SHW to see if they covered the work that needed to be done. That was Feb 17, 2014. THIS is the type of company Sensible Home Warranty contracted. I would call SHW at least once every two weeks to check on the status of this claim. The last time I called is when I got the message that the number was not taking calls. And just like others have posted here, I visited the site to see that it has "shuttered" its operations. Mr. Harris E. Gindy, President of Sensible Home Warranty, you have operated a very dishonest business and we, the hard working home owners that have placed our faith and money in your hands, deserve more. To not even receive written communication of the closing of this business is just another shady practice from this untrustworthy business. ..View less
HelpfulMimi Kuo, Irvine, CA
On May 22, 2014
I had 2 claims that they asked me to pay out of my own pockets and I have been asking for reimbursements since Jan 2014. They always gave me the runaround. I just noticed that they went out of business. I paid $730 for 2 years contract plus the money they suppose to pay me back around $2000. How can I go after them? as their creditor? any advice?
HelpfulMandaLynne, Warner Robins, GA
On May 19, 2014
I filed a claim with them the first week of January to fix a draining problem with my washing machine. It took two weeks and several calls before they told me to get my own vendor and file for reimbursement. I did everything they required. After several weeks I still had not received my reimbursement. I called again. I was told it was approved and should receive my check soon. I never received it. ..Read Full Review
I filed a claim with them the first week of January to fix a draining problem with my washing machine. It took two weeks and several calls before they told me to get my own vendor and file for reimbursement. I did everything they required. After several weeks I still had not received my reimbursement. I called again. I was told it was approved and should receive my check soon. I never received it. When I called again I was directed to email their billing/reimbursement department, which I did. I never received a response. Today I went to the website and to my surprise there is a message saying they are now out of business. I tried to call and while you get the initial recordings, once you choose an extension you are informed the number is not assigned and disconnected. So, not only am I out my reimbursement, I am out my policy payment as well. I initially chose Sensible Home Warranty based on good reviews from this website. I think I may be better off without a home warranty policy. ..View less
HelpfulArt Goldman, SPRING HILL, FL
On May 18, 2014
They are out of business They sucked and scammed me out of $600
HelpfulDaniel Wiener, Simi Valley, CA
On May 17, 2014
Sensible Home Warranty is a total scam outfit. I bought a 3-year policy in September, 2012 for $900, and used it twice. The first time I ended up getting my hot water heater replaced, which was good, but found out later that the plumbing company had enormous difficulty getting reimbursed. They ending up calling Sensible Home Warranty multiple times a day for weeks on end until they finally managed to ..Read Full Review
Sensible Home Warranty is a total scam outfit. I bought a 3-year policy in September, 2012 for $900, and used it twice. The first time I ended up getting my hot water heater replaced, which was good, but found out later that the plumbing company had enormous difficulty getting reimbursed. They ending up calling Sensible Home Warranty multiple times a day for weeks on end until they finally managed to get paid, and of course vowed never to do business with Sensible again. The second time an electrician fixed a wiring problem, but again wasn't getting reimbursed. The electrician sent letters to me and other Sensible customers he'd done work for, threatening to put a Mechanics Lien on our properties. He didn't want to do that, but felt he had no choice; if he had waited any longer the legal deadline would have passed. After enormous efforts, including me making numerous calls to Sensible to demand they pay him, they finally ponied up. At that point I cancelled my policy which had two years left on it, and asked for a pro-rata refund as specified in my contract. After several email exchanges, their salesman agreed that I was due the money. But of course they never sent it. I called and emailed repeatedly, and was told it was on its, or that it would take 10 business days, or that the service representative would contact the billing department, but nothing ever happened. When I asked to speak to a supervisor, the supervisor was always at lunch or on break and would call me back later but never did. I'd be given the billing department's phone number and always get it's voicemail and never a call back. I considered filing a small claims court lawsuit, but would have had to try to serve notice in New York (I'm in California) at considerable cost. And even after winning such a lawsuit I probably couldn't have attached any assets to get Sensible to pay the judgement. So it looks like Sensible Home Warranty will get away with screwing another customer (me). I can only hope that they will quickly go bankrupt before they rip off too many more people, and perhaps one day the company officers will go to jail for fraud. In the meantime, I'll add my voice to the many other warnings, so that potential buyers will know the mess they will be in for and potential contractors will know to avoid Sensible Home Warranty like the plague. ..View less
HelpfulJeanne Snair, Portland, OR
On May 16, 2014
DO NOT, DO NOT, AND I REPEAT DO NOT EVEN THINK ABOUT GETTING A WARRANTY WITH THIS COMPANY. There customer service is terrible. I was told I had 30 days after signing up to change my mind. Within that time I decided to cancel. I have now been fighting them for 8 MONTHS trying to get my money back. I have been told countless times that I'll get a phone call or an email from the cancellation departme ..Read Full Review
DO NOT, DO NOT, AND I REPEAT DO NOT EVEN THINK ABOUT GETTING A WARRANTY WITH THIS COMPANY. There customer service is terrible. I was told I had 30 days after signing up to change my mind. Within that time I decided to cancel. I have now been fighting them for 8 MONTHS trying to get my money back. I have been told countless times that I'll get a phone call or an email from the cancellation department and I have never ever received one. ..View less
HelpfulLisa Musolino, Scottsdale, AZ
On May 15, 2014
I will never use you company again. I have had two policies w/ sensible home warranty for over 4 years but will not be renewing. I have been calling and leaving messages for almost two weeks now. No one returns my calls and when i was able to reach someone in sales they were extremely rude and then transferred me...only to be answered by the call center. I did reach Sam Allen (the original man who so ..Read Full Review
I will never use you company again. I have had two policies w/ sensible home warranty for over 4 years but will not be renewing. I have been calling and leaving messages for almost two weeks now. No one returns my calls and when i was able to reach someone in sales they were extremely rude and then transferred me...only to be answered by the call center. I did reach Sam Allen (the original man who sold me on the policies) and he just transferred me and seemed completely annoyed that i dared to bother him. I also have a claim in to be reimbursed (i have all the documentation stating that i was directed to hire my own contractor) however, i have no faith that i will be refunded the money that is legitimately owed to me. I purchased these warranties in good faith...how do you sleep at night? ..View less
HelpfulDeana Hunter, Lancaster, CA
On May 15, 2014
I had a plumbing leak in my home, they were unable to get a plumber out in a timely manner and advised me to hire my own plumber they would reimburse me. I did so and faxed the invoices. First the invoices were not accepted because they were not itemized. New to me... It has been over a month that I have been attempting to get this reconciled. I have made approximately 12 phone calls, sent numerous e ..Read Full Review
I had a plumbing leak in my home, they were unable to get a plumber out in a timely manner and advised me to hire my own plumber they would reimburse me. I did so and faxed the invoices. First the invoices were not accepted because they were not itemized. New to me... It has been over a month that I have been attempting to get this reconciled. I have made approximately 12 phone calls, sent numerous emails and have had absolutely no response from them. You cannot reach an employee, or a supervisor, or a manger, only the answer service. I tried every number to find and now feel they are ignoring my calls. Because of their commitments and propaganda, I changed from my former warranty program to Sensible, which was not a SENBSIBLE move. I am very unhappy, but would prefer them to talk to me and be up front than to ignore me and make me more upset ..View less
HelpfulChris Radtke, Belleville, NJ
On May 14, 2014
Over the past two years Sensible Home Warrantys has treated me well. They have replaced a few kitchen appliances as well as our furnace. The service was always pretty on par, with the exception of timeliness. Sometimes it will take longer than you want to get the contractor to your house. It's never more than a week, but it can still cause a kink in your expectations. Aside from that, I have been very ha ..Read Full Review
Over the past two years Sensible Home Warrantys has treated me well. They have replaced a few kitchen appliances as well as our furnace. The service was always pretty on par, with the exception of timeliness. Sometimes it will take longer than you want to get the contractor to your house. It's never more than a week, but it can still cause a kink in your expectations. Aside from that, I have been very happy with their services. ..View less
HelpfulGA, Philadelphia, PA
On May 13, 2014
This is a very dishonest company with a terrible network of repair techs. One tech they recommended did not have an arrangement worked out with Sensible and others were the bottom of the barrel. Sensible then authorizes you to select your own repair tech, documents how much they will reimburse you and then never pay you. My multiple requests for reimbursement were ignored. Avoid Sensible Home Warranty. I ..Read Full Review
This is a very dishonest company with a terrible network of repair techs. One tech they recommended did not have an arrangement worked out with Sensible and others were the bottom of the barrel. Sensible then authorizes you to select your own repair tech, documents how much they will reimburse you and then never pay you. My multiple requests for reimbursement were ignored. Avoid Sensible Home Warranty. It is beyond me how they are rated a top company on this website. ..View less
HelpfulCharles O'Bannon, Troutdale, OR
On May 11, 2014
DO NOT SIGN UP WITH THIS COMPANY!!! Attempted to file my first claim Thursday. Was told that someone would call me back within 6 hours. Made 3 attempts in 3 days. The telephone number is for their answering service, not the company. Now the 4th day and no one has called me back. I called my credit card company to reverse the payment. They had the company's phone number (not the answering service) ..Read Full Review
DO NOT SIGN UP WITH THIS COMPANY!!! Attempted to file my first claim Thursday. Was told that someone would call me back within 6 hours. Made 3 attempts in 3 days. The telephone number is for their answering service, not the company. Now the 4th day and no one has called me back. I called my credit card company to reverse the payment. They had the company's phone number (not the answering service) and when they attempted to call, there was no answer. So, I've fired them, but now I have a broken air conditioner for which I'll have to pay the full repair. ..View less
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