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Home  /   Companies /   Sentinel Home Warranty
icon Last updated: July 21, 2020

Sentinel Home Warranty

Formed by a group professionals who have over 25 years of experience in the home Warranty Industry, Sentinel Home Warranty (SHW) was founded in 2009 at Marietta, Georgia. The company claims that their primary focus is on providing top class customer service and ensuring customer satisfaction. The company provides a personal representative to every customer who approaches the company with the claim. The personal representative then guides the customer through various stages of claim processing. The company also claims that they have of the largest contractor networks in the nation with around 94,000 contractors working with them. Sentinel Home Warranty also claims that their customers receive several benefits when them become members.
Sentinel Home Warranty
0 / 5
Based on 6 Reviews | Write A Review

N/A

Estimated Appliance Coverage

N/A

Estimated System Coverage

1

No. Of Active States

No

Complaint Resolution Program

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Sentinel Home Warranty REVIEWS

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Michael Teichelman, Pahrump , NV

On May 10, 2016

I purchased a policy from Sentinel when I purchased my home three years ago to cover all the appliances and heating/cooling system. About 8 months into the one year policy, my dishwasher and my garbage disposal quit working. I contacted the company and was told to go ahead and replace them both and they would re-I burst me. After replacing them, I spoke to the "owner" and another person and bot ..Read Full Review

I purchased a policy from Sentinel when I purchased my home three years ago to cover all the appliances and heating/cooling system. About 8 months into the one year policy, my dishwasher and my garbage disposal quit working. I contacted the company and was told to go ahead and replace them both and they would re-I burst me. After replacing them, I spoke to the "owner" and another person and both assured me a check was in the mail. After a substantial amount of time, I contacted them again and was told there was a problem with my policy but could not tell me what the problem was. When I sent a review like this to a site online, I was advised by the owner that he may well sue me for defamation. This company will NOT pay any claims. Other review sites have stories like mine from many other unsatisfied customers. One star for each category is way more than they deserved but negative stars are not offered as an option. ..View less

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Michael Teichelman, Pahrump, NV

On Sep 08, 2015

They had no problems accepting my payment for the policy but when my garbage disposal and dish washer broke, they just couldn't get around to paying my claim. When I complained they threatened a defamation lawsuit.

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Michael Teichelman, Pahrump, NV

On Jul 23, 2014

After accepting policy premium, they refuse to pay for claims. Very low rating is well deserved.

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Maria Caba, Charlotte, NC

On Apr 01, 2014

I should have known that it was too good to be true. After 8 month of paying for the service I called them for service and the company would not even return my calls. I reported them to BBB and then, I received a call from the company informing me that they could not provide me with service until I submitted proof that my home was in perfect order when I bought the warranty eight months prior! Yesterday, ..Read Full Review

I should have known that it was too good to be true. After 8 month of paying for the service I called them for service and the company would not even return my calls. I reported them to BBB and then, I received a call from the company informing me that they could not provide me with service until I submitted proof that my home was in perfect order when I bought the warranty eight months prior! Yesterday, a week before the expiration of the contract, I received a call from the company trying to convince me to sing on for another year! ..View less

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Alexander K., Forest Hills , NY

On Oct 30, 2013

First call i made noone came out. three calls later send someone out who complained that the company didnt pay them and they will not do work for them and asked me for money. Total Fraud

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Frank R. Daebelliehn, Brookshire, TX

On Sep 09, 2013

if there was a very poor rating I would give it. they have gone out to the contract guidelines to not cover the replacement of my AC system. first they said no maintenance, I provided the proof. then they said the system was over 10 years old, I provided proof it was not. they after several weeks have gone by and I had to get the system replaced due to my granddaughter living with us and the temp outside ..Read Full Review

if there was a very poor rating I would give it. they have gone out to the contract guidelines to not cover the replacement of my AC system. first they said no maintenance, I provided the proof. then they said the system was over 10 years old, I provided proof it was not. they after several weeks have gone by and I had to get the system replaced due to my granddaughter living with us and the temp outside over 100 deg. they denied the claim for no prior authorization. and all the issues were addressed in the contract and they have still come back to say we will only pay 50o.oo due to the system being over 10 years old and the my wife and I closed on the house in 2005 when the system was installed new with the construction of the home. and after finding a company that did the same install for over 600.00 less for the same system than the one they sent out. Frank Daebelliehn ..View less

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