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Home  /   Companies /   Shield Star Home Warranty
icon Last updated: February 12, 2019

Shield Star Home Warranty

Shield Star Home Warranty
0 / 5
Based on 43 Reviews | Write A Review

N/A

Estimated Appliance Coverage

N/A

Estimated System Coverage

1

No. Of Active States

No

Complaint Resolution Program

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Shield Star Home Warranty REVIEWS

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Renee Rapier, Louisville KY

On Jan 09, 2012

I am out 599.95 paid in full 3/22/2010. The 1st time I needed them was when I discovered all the above comments after no answers. I am trying to file a BBB report, but I don't have their address. Class Action is what is needed.

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lucia piarova las vegas NV

On Nov 26, 2011

I purchased warranties for 3 homes from them. When I needed them, got no response.Tried every way. Contacted BBB all I got from them that they (shieldstar) can't be reached. I lost close to 1,000. No one can help? I purchased Home warranty from Shield star on July 1st 2010 for THREE of my properties. Contract #101250NV 8416 pacific Fountain Ave,Las Vegas NV 89117 101128NV 8452 Boseck dr.#206 Las Vegas ..Read Full Review

I purchased warranties for 3 homes from them. When I needed them, got no response.Tried every way. Contacted BBB all I got from them that they (shieldstar) can't be reached. I lost close to 1,000. No one can help? I purchased Home warranty from Shield star on July 1st 2010 for THREE of my properties. Contract #101250NV 8416 pacific Fountain Ave,Las Vegas NV 89117 101128NV 8452 Boseck dr.#206 Las Vegas NV 89145 101248NV 8420 Pacific fountain Ave las vegas NV 89117 I paid in full with my credit card $299.99 EACH for a year contract. When my heater broke down in January 2011 I tried to call them, phone was disconnected. Web site didn't work, Email did not work. A was stuck.Felt helpless. Had to hire someone to fix my heater. I panicked. My money is gone and I have no warranty. I am unemployed, the money is very tight.Just praying that nothing will happen. I live alone I have no one to help me out.That is why I purchased the warranty. Please Help me to get my money back from these crooks. Thank you Lucia Piarova DesiredSettlementID: Refund Product_Or_Service: Home Warranty Order_Number: 101250NV,101128NV,10 ..View less

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Linda Marshall, Wilmington, OH; Parents - Greensburg, PA

On Oct 22, 2011

I bought a policy for both myself and my elderly parents. My parents had 1 service call on their freezer. The job could not be completed that day. It never was completed. We tried calling the company, but the phones were shut off. I tried to contact them through their web ste, but no answer. After using the internet, I did come across a document from a court case making the company shut down. I ho ..Read Full Review

I bought a policy for both myself and my elderly parents. My parents had 1 service call on their freezer. The job could not be completed that day. It never was completed. We tried calling the company, but the phones were shut off. I tried to contact them through their web ste, but no answer. After using the internet, I did come across a document from a court case making the company shut down. I honestly forget what state it was or the details. Al I know is that they are out of business and I am out about $1,000. I would love it if there was a class action suit - you could count me in. ..View less

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Prashanth

On Aug 11, 2011

I tried to contact this company as my AC was not working. Looks like the website and phone numbers and also email id's none of these work. This company is a scam and I hope I will get my money back atleast the prorated money for the period that I am left with.

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lucia

On May 23, 2011

shieldstar home warranty ////CROOKS I paid up for for 3 properties can't reach them, on the phone or email, they vanished. I am out for over 1000. No one is able to help. If someone find out how to get our money back,please let me know.

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Kim Gibson, Lawton, Oklahoma

On Feb 22, 2011

I had used the warranty package twice last year. Once for the dryer and the other for the Air conditioner. I received outstanding service within a timely manner.

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AM/PM Heating & Cooling

On Jan 12, 2011

Compamy will not pay it's bills. Cannot get a hold of anyone at the number given. We performed the work in good faith now all we want is paid for the services rendered

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James Hall

On Jan 09, 2011

If there is a class action suit, count us in. We were taken for $599.95 in May 2010 by Michael Vinci of this company. We haven't submitted a claim, but our realtor alerted us to a concern about the company; so we tried to contact them without success. Jim

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Joe Beauregard, Marion,MA

On Jan 09, 2011

Frauds Can not get a hold of the. I have termed information over to Mass.Attorny Generals Office. I Paid for a five year warranty

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Rebecca, Pittsboro, NC

On Dec 27, 2010

I purchased a home warranty back in March 2010 and did not need their services until today. I called the 877 number and like many of the posters received the "all circuits are busy" message. Can anyone confirm if the company went bust? Has anyone been able to locate a class action suit for breach of contract? Please let me know if any of you have found a course of action. All the best ... out ..Read Full Review

I purchased a home warranty back in March 2010 and did not need their services until today. I called the 877 number and like many of the posters received the "all circuits are busy" message. Can anyone confirm if the company went bust? Has anyone been able to locate a class action suit for breach of contract? Please let me know if any of you have found a course of action. All the best ... out of another bad situation. thank you - Rebecca ..View less

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Mike Quiros, Columbia, SC

On Nov 28, 2010

Company is a fraud. They only have voice mail ever call back. Plus Sheild Star is under investagation for fraud. I brought a 3 year contract at $899.00 and can not get ahold of them. Any question pleasecall 803 782 1475 I even try to get the guy who sold me the policy (No where to be got) This is there number you try: 877 782-7987 If i use the 1 rating this will not be published

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Mark Seidel

On Nov 21, 2010

They are now out of business and their website is down. I did get my premium refunded before that happened but still got stiffed for replacing a hot water heater. Be careful they might reopen under a new name.

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VB

On Nov 05, 2010

I purchased a three year home warranty from Russell Clark who presented himself as the sales manager. Recently I had a problem and like so many others I was greeted by the "all circuits are busy now". I also sent emails which were returned stating that the mailbox was full. I am hoping that some sort of class action suit would be started, but I am guessing a I am just out $975 which I can now ..Read Full Review

I purchased a three year home warranty from Russell Clark who presented himself as the sales manager. Recently I had a problem and like so many others I was greeted by the "all circuits are busy now". I also sent emails which were returned stating that the mailbox was full. I am hoping that some sort of class action suit would be started, but I am guessing a I am just out $975 which I can now afford right now, not to mention the repairs I have to make. I hope others will read this before they purchase anything from this company. ..View less

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Edward Walker, portsmouth,va.

On Oct 21, 2010

This company is a fraud. I purchased a 3 year home warranty from them back in March 2010. The sales representative was freindly and assured me that this was a top ranked company with great reviews. I tried calling and emailing to file a claim over the last 3 weeks for my heat with the "All circuits are busy now" and when I tried to email them it would say that the server is not available. This ..Read Full Review

This company is a fraud. I purchased a 3 year home warranty from them back in March 2010. The sales representative was freindly and assured me that this was a top ranked company with great reviews. I tried calling and emailing to file a claim over the last 3 weeks for my heat with the "All circuits are busy now" and when I tried to email them it would say that the server is not available. This company or the people responsible for taking our hard earned money should be punished and forced to give the patrons our money back. I had to pay an AC&R company for a service that I should have recieved from my home warranty "rip-off" company. DO NOT BUY FROM THIS COMPANY THEY ARE A FRAUD!!!!!!!!!! ..View less

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lbuckner, Peoria, AZ

On Oct 18, 2010

have not been able to reach company by phone, fax or email. What gives? I want my money back!

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Rachel McCloud North Wilkesboro N.C 28659

On Oct 10, 2010

I recieved a call from one of you sales staff. Stating that you no longer cover the area in which I live. I was told I would be getting a full refund back. That was over a mouth ago. What is the problem. When I took the policy I was asured that my area was covered. I need my money back . I am disabled a live on a fixed income. This policy was my peace of mind if something major happoned to my house . I w ..Read Full Review

I recieved a call from one of you sales staff. Stating that you no longer cover the area in which I live. I was told I would be getting a full refund back. That was over a mouth ago. What is the problem. When I took the policy I was asured that my area was covered. I need my money back . I am disabled a live on a fixed income. This policy was my peace of mind if something major happoned to my house . I will expect a full refund in the next 5 business days. Sincerly Rachel B McCloud ..View less

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Melinda, Cedartown, Ga

On Oct 08, 2010

Well, it has just recently started getting colder at night here and so about a week ago we decided to turn the heat on at night since we have 3 small children and don't want them getting sick or anything because of the house being cold. Upon turning it on we discovered that it wasn't working properly so I went back to my emails that I had received from Clark Russell (Sales Manager) with Shield Star that ..Read Full Review

Well, it has just recently started getting colder at night here and so about a week ago we decided to turn the heat on at night since we have 3 small children and don't want them getting sick or anything because of the house being cold. Upon turning it on we discovered that it wasn't working properly so I went back to my emails that I had received from Clark Russell (Sales Manager) with Shield Star that had my price quotes on them. I called the number that was on his email and received the error message stating "all circuits are busy, try again later". So I then went to their website to see if there was a different number and I found the email contact, filled out all the information and sent it off. The next day I got an email back with this message on it "This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error." I would not recommend using this company to anyone, they are fake!!!! POLICY # 101056GA ..View less

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Rhonda Latting

On Oct 07, 2010

This company must be a Scam. We need to file a class action suit. I filed a claim to fix my air conditioner, it took 5 days before they sent a technician out. Shield Star said they would not pay the claim due to lack of maintenance. The A/C technician did not find any maintenance issues. He indicated that I needed a evaporated coil, however, Shield Star refused to pay. I cancelled the contract and have ..Read Full Review

This company must be a Scam. We need to file a class action suit. I filed a claim to fix my air conditioner, it took 5 days before they sent a technician out. Shield Star said they would not pay the claim due to lack of maintenance. The A/C technician did not find any maintenance issues. He indicated that I needed a evaporated coil, however, Shield Star refused to pay. I cancelled the contract and have been trying to get my refund. I get a returned email and also a voicemail that 'all circuits are busy'. I am contacting the better bureau and CNN. This company should be prosecuted. They also have my contact information, which could result in identify theft. ..View less

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Antoinette Edmondson

On Oct 06, 2010

I have been calling and emailing this company for at least a week regarding my clothes dryer. The other reviews are accurate when they say emails are being returned as undeliverable and telephone lines has a constant busy signal. This is definitely a sign that the company is probably out of business. I had filed a claim previously regarding my A/C in the midst of summer and it took 4 days before I rece ..Read Full Review

I have been calling and emailing this company for at least a week regarding my clothes dryer. The other reviews are accurate when they say emails are being returned as undeliverable and telephone lines has a constant busy signal. This is definitely a sign that the company is probably out of business. I had filed a claim previously regarding my A/C in the midst of summer and it took 4 days before I received a call from the service contractor. Thank goodness it starting working by simply turning on switch. However several people including their contractors have warned me to terminate the contract because they dont pay for claims. ..View less

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Bob, Ardmore, OK

On Oct 06, 2010

They have gone out of business. I paid for a warranty in August, 2010. They now have disconnected their phones and the e-mails all come back unread. YES folks, we were duked on this one. They took my 395.00 and I got nothing in return. Sad world isn't it? I filed with the AG office in NJ, also with the BBB. I also contacted an attorney in NJ, but he told me I would spend thousands and would probably ..Read Full Review

They have gone out of business. I paid for a warranty in August, 2010. They now have disconnected their phones and the e-mails all come back unread. YES folks, we were duked on this one. They took my 395.00 and I got nothing in return. Sad world isn't it? I filed with the AG office in NJ, also with the BBB. I also contacted an attorney in NJ, but he told me I would spend thousands and would probably get nothing. So, lesson learned about buying on-line. ..View less

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