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Updated on August 2, 2023

SilverBack Home Warranty Reviews 2023

Established in 2018, SilverBack Home Warranty is currently headquartered in Utah. In a short period, the company expanded its presence nationwide. Even though SilverBack home Warranty is new, the customers are impressed with the provided services. 

SilverBack offers 3 home protection plans: Blackback, Silverback, and King Kong. The Blackback plan is basic and includes household items such as A/C units and heat pumps. The Silverback Plan includes everything from the Blackback Plan and some additional items. The King Kong Plan is the most comprehensive and is preferred by homeowners looking for full coverage.  

After exhaustive research and reading different user reviews along with the company’s sample contract, we have compiled the following information to help homeowners with the following:

Company At A Glance

Years In Business 5
Plan Costs $33-$50
Waiting Period 30 Days
Coverage Limits Up to $1200
Service Fee $75, $100, $125
Option To Pick Your Own Contractor No

User Sentiments

positive_review_icon Positive:
neutral_review_icon Neutral:
negative_review_icon Negative:

Why SilverBack Home Warranty?

  • SilverBack Home Warranty offers coverage irrespective of the home and appliances age
  • SilverBack offers 6 rekey services at discounted prices
  • SilverBack Warranty offers customizable plans
  • The company has 24/7 emergency claim service


0/5 (0)


3.33/5 (18)

Today's Homeowner

4.7/5 (N/A)


4.3/5 (246)

Pros & cons of SilverBack Home Warranty


  • Proper Coverage Options
  • Flexible deductible options


  • Lack Of Industry Experience
  • No Online Chat Support

SilverBack Home Warranty Covered States

SilverBack Home Warranty offers services in all 50 U.S states.

SilverBack Home Warranty Plans & Coverage 

The SilverBack Warranty provides three plans to its customers: BlackBack Plan, SilverBack Plan, and King Kong Plan. However, there is even an à la carte section where the homeowners can choose customized items and pay accordingly, which many home warranty companies do not offer. 

The BlackBack Plan is the basic plan, and the Silverback Plan covers everything in the Blackback Plan, along with some additional items. The King Kong Plan is the most comprehensive of them and covers everything included in both plans and additional appliances.

  • BlackBack Plan:Provides coverage for  vital home systems 
  • SilverBack Plan: Covers all the items in BlackBack along with window a/c units, registers, and coolant.
  • King Kong Plan: Covers a combination of both plans and additional household items such as ceiling fans, exhaust fans, and smoke detectors.

Here is a detailed list of the coverage offered by the company:




King Kong

Re-Key Service
Pre-Season Tune-Up A/C & Heating 
Haul Away/Disposal
One A/C Unit
One Heating Unit 
Heat Pump
Evaporative Cooler
Coolant Recapture/ Recovery/ Recharge
Window A/C Units
Drain Line Stoppages 
Plumbing Pipe Leaks
Water Heater
Tankless Water Heater
Garbage Disposal
Pressure Regulator Assembly 
Showerheads, Arms & Faucets
Shower Diverter Valves
Angle Stops & Gas Valves
Interior Hose Bibs
External Hose Bibs
Water Heater Expansion Tank
Electrical System
Panels & Subpanels
Junction Boxes
Circuit Breakers
Ceiling Fans
Exhaust Fans
Trash Compactor
Garage Door System
Built-In Microwave Oven
Oven/ Range / Cooktop
Smoke Detectors 
Refrigerator (Per Unit)
Prepaid Service Call Fee ($60 Value)
No-Fault Coverage 

Optional Coverage 

Here’s the optional coverage offered by the home warranty company at an extra price:



Refrigerator (Per Unit)




Prepaid Service Call Fee ($60 Value)


Stand Alone Freezer


Water Softener 


Additional Water Heater


2nd Kitchen (Per Unit)


Basement Apartment/ Mother-In-Law Suite


Central Vacuum


Septic System And Pumping 


Booster Pump/Sump Pump 


Additional Sq Ft


No-Fault Coverage 


Water/ Gas / Sewage Line Coverage 


AC Protection 



SilverBack Home Warranty Exclusions 

Home warranty coverage comes with certain limitations. SilverBack Home Warranty is no exception in this case. Every covered item’s repair or replacement cost is set up to a specific amount. 

SilverBack Home Warranty has a limit of up to $1200, less than the market standards. However, the company has no age restrictions on appliances and covered systems.

Read our blog on Home Warranty Coverage to know more about what a home warranty covers.

SilverBack Home Warranty Cost 

The Blackback Plan is priced at $400, the Silverback Plan at $500, and the King Kong Plan at $600 annually. 

The basic plan cost is higher than other competitors since it doesn’t cover the major appliances and systems, including ceiling fans and refrigerators. However, homeowners can take advantage of the customized options plans provided by the company. 

SilverBack Home Warranty offers its clients the option to choose their service call fee. The deductible options are $60, $75, $100, and $125 per service visit. 


Cost (per annum)

BlackBack Plan


SilverBack Plan


King Kong Plan


Note: This pricing is for homes going through a real estate purchase.

Trustworthiness & Customer Service Of SilverBack Home Warranty 

SilverBack is a new home warranty company in the industry trying to mark its presence in the market. However, it has received an average rating of 3.3/5 on BBB, which shows the company has opportunities to improve its services. Most issues underline the complaints related to claim denials and problems in reaching the customer representative team. 

SilverBack has the potential to offer tough competition to industry veterans. Some recent reviews are from happy customers who particularly appreciated the à la carte option offered by the company. So, we recommend interested homeowners get a quote and read the sample contract before deciding. 

How To Buy A Home Warranty From SilverBack Home Warranty?

Buying a SilverBack Home Warranty is simple. You can call them at 833-750-6400 and place an order. Making the right decision when deciding which home warranty plan works best for you can take time and effort. To help you in this process, we’ve prepared a detailed guide on purchasing a home warranty to help you pick the right plan.


SilverBack Home Warranty Claims Filing Process 

The services offered by SilverBack Home Warranty are mostly reliable. You can contact customer service anytime, as they’re available 24/7. Here is the process that you will need to follow to submit your SIlverBack Home Warranty claim:

  • Call SilverBack Home Warranty’s phone number, 833-750-6400, or submit the claim on their website. 
  • SilverBack Home Warranty will assign an independent service technician to come over and check your home system/appliance. 
  • You’ll be asked to pay the service call fee. After this, the technician will check whether the repair/replacement is covered under the plan and proceed accordingly.


At HomeWarrantyReviews.com, we are dedicated to providing in-depth home warranty reviews so you can choose the best home warranty company & make the most out of it. We examine, compare, and analyze the companies on the following factors:

  • Pricing: We compare the costs of home warranty plans and determine if those are cost-effective. The pricing includes monthly/annual premiums, deductibles, and customer discounts.
  • Coverage: We compare the plans offered by different home warranty companies. The coverage includes systems, appliances, and additional offerings.
  • Claims: We look at customer reviews and determine their satisfaction with the claims filing procedure, settlement, and response times.
  • Transparency: We verify if the home warranty company is licensed within the appropriate industry and offer details on the CEOs, contractors, and several settled claims.
  • Uniqueness: We examine whether the company offers additional services, advantages, or coverage alternatives that set it apart.
  • Customer Engagement: We assess the determination of home warranty companies responding to consumer problems in our Complaint Resolution Program.

Editorial Note On SilverBack Home Warranty 

As per our editorial team’s assessment, SilverBack Home Warranty is well-suited for homeowners looking to customize their plans. Also, it is suitable for people who want to choose their deductible and need coverage for major household items at affordable rates. 

SilverBack Home Warranty is suitable for homeowners looking for coverage irrespective of the home and appliances’ age. 

However, there can be some limitations to the plans, so look through the company’s sample contract carefully to understand the company’s offerings. Also, the company doesn’t have online chat support, so it can become a challenge for homeowners as the claim process can get delayed. 

Final Words  

This SilverBack Home Warranty review covers the company’s plan, trustworthiness, coverage limits, and customer feedback. We have considered everything from the premiums, deductibles, and exclusions.

The company is new to the market but has been able to expand its services throughout the country, and homeowners are happy with the company’s quality and speed.

However, the company still needs to offer prompt responses to customers. So, we recommend the homeowners take a quote from the company and read its sample contract carefully to understand the terms and conditions. 


Quick Details About The Company 

Here are some of the details related to the SilverBack Home Warranty:


Jason Cook

Year Of Establishment



Jason Cook


333 E Main St, Lehi, UT 84043, USA

Type Of Company


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SilverBack Home Warranty FAQs


How Long Does The SilverBack Home Warranty Last?


SilverBack Home Warranty lasts 12 months at a time, for which you must pay a low service fee on covered systems and appliances. After this period, you can extend or cancel your home warranty plan.


Where Is SilverBack's Headquarters Located?


SilverBack’s headquarters is located in Eagle Mountain, Utah. 


Does Silverback Home Warranty Cover Pre-Existing Conditions?


SilverBack Home Warranty covers pre-existing conditions on new and old appliances. However, they are not covered for homes not going through a real estate purchase. 


What is the BBB Rating Of SilverBack Home Warranty?


The Better Business Bureau does not yet accredit the SilverBack Home Warranty. 


Is SilverBack Home Warranty Worth It?


SilverBack Home Warranty is worth it, as they provide six rekey services at discounted prices, customizable plans, and 24/7 emergency claim service. 

However, one thing you shouldn’t miss here is reading the terms and conditions of the company to check the exclusions and inclusions. 

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