Utilpro Appliance Repair

Robyn Higgs, DACULA, GA

On Apr 20, 2017

If I could give this company a zero I would! I was with them for 3 years. I had a few properties serviced through them. Whenever we had an issue at one of our properties it took a while to get a tech out and when we did he could never fix the problem the same day. We would end up waiting 2 to 3 weeks to have an issue repaired. At one point we had an air conditioner go down, after waiting for days for th ..Read Full Review

If I could give this company a zero I would! I was with them for 3 years. I had a few properties serviced through them. Whenever we had an issue at one of our properties it took a while to get a tech out and when we did he could never fix the problem the same day. We would end up waiting 2 to 3 weeks to have an issue repaired. At one point we had an air conditioner go down, after waiting for days for them to come out to inspect the system we were told it could not be fixed and needed to be replaced. Because we had a tenant in the property and it was we decided to get a second opinion from Sears. They were there the next day. The tech stated that the repair was an easy fix and it was covered under our warranty with utili Pro. We contacted them to requested a refund and only received 1/2 of our money back. I am not exaggerating when I say that Every time we called to find out why it was taking so long for service to be completed we got received of three responses. 1) we only have one person in today 2) somebody's at a funeral 3) somebody's out sick. I finally had enough! I would rather pay a service call fee and a higher monthly fee in exchange for good customer service and a quick repair turnaround. I would never recommend this company to anyone not even my worst enemy! They seem to be a mom and pop shop that may have one Tech in the whole company. ..View less

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Erin, Atlanta, GA

On Jun 18, 2013

We used Utilipro for 2 years. They always sent out a tech quickly and it was great not to pay a service call charge. We had 2 major and one minor issue in that two years - the major was the AC and the furnace. They sent out great service providers - top quality from great companies who got both the AC and furnace going immediately. One guy even put on booties so he wouldn't track dirt into the house ..Read Full Review

We used Utilipro for 2 years. They always sent out a tech quickly and it was great not to pay a service call charge. We had 2 major and one minor issue in that two years - the major was the AC and the furnace. They sent out great service providers - top quality from great companies who got both the AC and furnace going immediately. One guy even put on booties so he wouldn't track dirt into the house when it wasn't even rainy out! The minor repair was for our washing machine, it was fixed within a couple minutes. Oh, forgot that they wouldn't fix our stove but even though I was upset about it I understood since it was old, came with the house, and it was evident it had had a problem someone tried to fix (someone had put duct tape on the wiring unaware to me and it starting smoking). We just got a new stove. Their customer service line is not that great, very long wait time and sometimes reps who seem confused, but overall they are a good company and I am going to go back to them over other more comprehensive warranty companies due to the high cost of the service calls and them not having techs of the same quality as Utilipro. ..View less

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Carroll, Augusta, Ga.

On Jan 15, 2012

I made a claim for a washing machine that was 6 years old. I am very happy with this company . The washing machine was fixed the first time and has worked fine since.The tech was great and the service was fast and very good.Well worth the 39.95 per month for peace of mind. The repair would have cost 248.00 and all I had to do was sign the work order and it cost me not one cent for service call. Thanks Ut ..Read Full Review

I made a claim for a washing machine that was 6 years old. I am very happy with this company . The washing machine was fixed the first time and has worked fine since.The tech was great and the service was fast and very good.Well worth the 39.95 per month for peace of mind. The repair would have cost 248.00 and all I had to do was sign the work order and it cost me not one cent for service call. Thanks UtilPro keep up the good work!!!! ..View less

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sam shamy, atlanta, GA

On May 12, 2011

I called to buy a home waranty, & after several attempt, I got an agent, she took all info & stated that somebody from headquarter will call, but a week later nobody called. I tried to call again & I kept getting a message to leave my name & phone # & somebody will call me later (all agent busy). & few days later I am still waiting. I am glad I wasn't w ..Read Full Review

I called to buy a home waranty, & after several attempt, I got an agent, she took all info & stated that somebody from headquarter will call, but a week later nobody called. I tried to call again & I kept getting a message to leave my name & phone # & somebody will call me later (all agent busy). & few days later I am still waiting. I am glad I wasn't waiting for a repair. ..View less

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